ARRCS

What ARRCS does

ARRCS (Australian Regional and Remote Community Services Limited) is a Northern Territory-based not-for-profit organization, established around 2015 as a company limited by guarantee under the Uniting Church in Australia Property Trust (Q.) and operating as part of the UnitingCare Queensland network. The organization delivers aged care, disability support, family services, and childcare across regional and remote NT communities, serving over 1,000 individuals daily through a workforce of more than 800 staff. Its service portfolio spans residential aged care facilities (Juninga Centre in Darwin, Katherine Hostel, Rocky Ridge Nursing Home, Nganampa Ngura Mutitjulu-nya in Mutitjulu, and Tjilpi Pampaku Ngura in Kaltukatjara), in-home care (Help at Home), allied health services (physiotherapy, hydrotherapy, podiatry, speech therapy, occupational therapy), respite services including the mobile Troopy Program, NDIS-registered disability support, the Alice Springs School Nutrition Program, and the Mutitjulu Itiku Munu Tjitjiku Ngura Childcare centre. ARRCS holds a distinct specialization in delivering culturally appropriate care to First Nations peoples in some of Australia's most remote locations, including Uluru-region communities.

Revenue is generated primarily through government-funded pathways — the Commonwealth Home Support Program (CHSP), Home Care Packages (HCP), National Aboriginal and Torres Strait Islander Flexible Aged Care (NATSIFAC), and the National Disability Insurance Scheme (NDIS) — with customers referred through My Aged Care assessments and NDIS plans. Secondary revenue streams include fee-for-service private pay (for clients ineligible for or awaiting government funding, processed through the Ezidebit online payment portal), residential aged care daily fees and refundable accommodation deposits/lump sums (e.g., A$68.55–A$89.11 per day at the Juninga Centre, with lump sums of A$300K–A$390K), and donations and fundraising via annual charity events and a Safewill partnership. Distribution is direct-to-client through owned facilities and in-home service delivery; there are no reseller or channel partner models. The technology stack is minimal — limited to the Ezidebit payment gateway and the Tell Touch resident feedback app — reflecting the labor-intensive, service-delivery nature of the business.

Name

ARRCS

Legal name

Australian Regional and Remote Community Services Limited

Website

https://arrcs.org.au

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

501–1,000 employees

Short description

ARRCS is a Northern Territory not-for-profit that delivers aged care, disability support, family services, and childcare to over 1,000 individuals daily across regional and remote communities, including First Nations peoples, with 800+ staff and a UnitingCare Queensland parent affiliation.

Ownership category

akta.pro rank

Product category

Aged Care and Community Health Services

NAICS

Continuing Care Retirement Communities (623311), Services for the Elderly and Persons with Disabilities (624120), Social Assistance (624)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Social Services (8300), Services-Child Day Care Services (8351)

akta.pro primary industry

Multi-Campus / Regional CCRC Networks (HLADAEAF)

akta.pro secondary industries

Affordable / Low-Income Assisted Living (Medicaid Waiver Focused) (HLADABAE), Specialty CCRCs (e.g., Memory-Care-Focused, Veteran-Focused) (HLADAEAK)

Keywords

• Aged care services
• Disability support services
• Residential aged care
• In-home care services
• Community care services

Headquarters

HQ city

Darwin

HQ country

Australia

HQ region

Oceania

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain, Others

Revenue model

1. Government-funded aged care services: ARRCS receives government grants and subsidies through CHSP, Home Care Packages, and NATSIFAC programs to provide aged care services. These are provided based on assessed need and government funding allocations.
2. Fee-for-service / private pay: Private funding option for clients who are not eligible for government funding, are waiting for government-funded services, or wish to purchase additional services beyond their funded package.
3. Donations and fundraising: Charitable donations, gifts in wills, charity events (Golf Day, Charity Ball) to support disadvantaged communities and enhance services beyond government funding.
4. NDIS services: Registered NDIS provider offering disability support services across the Northern Territory, funded through individual NDIS plans.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

ARRCS provides regional and remote aged care, disability, family support and community services throughout the Northern Territory. Its core offerings are Help at Home (in-home care), Aged Care Homes (residential aged care facilities), Family Support (childcare and school nutrition programs) and Disability Support Services (NDIS-registered). These are delivered through owned facilities in Darwin, Katherine, Alice Springs, Mutitjulu, Kaltukatjara and other remote communities, with funding drawn primarily from government aged care and NDIS programs plus fee-for-service private pay.

Product overview

ARRCS (Australian Regional and Remote Community Services) is a not-for-profit aged care and community services organization providing a comprehensive portfolio of services throughout the Northern Territory. The core offerings consist of Help at Home (in-home care), Aged Care Homes (residential facilities), Family Support, and Disability Support Services. Allied Health Services (speech therapy, podiatry, physiotherapy, occupational therapy, hydrotherapy) and Respite Services (centre-based, emergency overnight, and mobile Troopy Program) function as key add-on modules. Major facilities include Juninga Centre in Darwin (60 beds), Nganampa Ngura Mutitjulu-nya in Mutitjulu, Katherine Hostel (30 beds), Rocky Ridge Nursing Home in Katherine, Fred McKay Day Therapy Centre, multiple ROST respite locations, and community care centres across the Territory. Additional specialized services include Nursing Services, Medication Management, Meals, Linen Service, Cleaning and Housework, Home Maintenance, Dementia Care, Palliative Care, Carers Support, Social Activities, and the Mobile Flexible Respite Troopy Program. Family support extends through the Alice Springs School Nutrition Program and Mutitjulu Itiku Munu Tjitjiku Ngura Childcare centre.

Differentiator

Problem solved

Functional benefit

Products and services

• Help at Home In-home aged care services enabling older people to remain in their own homes and communities with support including nursing, personal care, domestic assistance, meals, transport, and medication management. Funded through CHSP, Home Care Packages, NATSIFAC, NDIS and private fee-for-service.
• Aged Care Homes Residential aged care facilities providing comprehensive support for people who can no longer live at home, including clinical care, meals, activities and palliative care. Includes Juninga Centre (Darwin), Katherine Hostel, Rocky Ridge, Nganampa Ngura Mutitjulu-nya and Tjilpi Pampaku Ngura.
• Family Support

Quantifiable outcome

• Serves over 1,000 individuals daily across the Northern Territory
• +2 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Voyages Indigenous Tourism AustraliacoreStrategic or Co-development Partner · 1 January 2019Partnership to rehome furniture from Yulara resort refurbishments to the Mutitjulu community. Since 2019, over 100 mattresses, 50 lounges, 100 blankets, 50 double-bed ensembles, 20 single-bed ensembles, plus bedside tables, coffee tables, dining tables and loungeroom furniture have been donated. Supports circular economy and reduces waste going to landfill while benefiting remote community residents.
• Uluru Camel ToursminorStrategic or Co-development PartnerARRCS Activities Officer partnered with local business to arrange first-ever camel rides for Traditional Owners living at Nganampa Ngura Mutitjulu-nya Flexible Aged Care facility. Residents had grown up around camels but were not allowed to ride as children; ARRCS organized this meaningful cultural experience as a thank you after COVID lockdown.
• Ayers Rock Scenic FlightsminorStrategic or Co-development PartnerPartnership secured free scenic flights over Uluru for Traditional Owner Elders at the aged care facility. A privilege reserved for Traditional Land Owners - pilots were excited to participate. ARRCS arranged separate flights for men and women due to sacred sites where each gender cannot go.
• GTNT Group's Institute of Skills and Training AustraliacoreStrategic or Co-development PartnerEducational partner for ARRCS First Nations Traineeship Program providing Certificate III in Individual Support - Aged Care. Trainees earn while they learn with individualised and culturally sensitive mentor support over 12-18 months. First intake commenced January 2024 with 30 traineeships offered to First Nations peoples across the NT.
• CDU TAFEcoreStrategic or Co-development PartnerEducational partner for ARRCS First Nations Traineeship Program providing Certificate III in Commercial Cookery and Certificate III in IT. Supports training pathways for First Nations peoples to gain qualifications and employment in aged care and hospitality roles.
• Dovaston Training and Assessment CentrecoreStrategic or Co-development PartnerEducational partner for ARRCS First Nations Traineeship Program providing Certificate IV in Leisure and Health for Leisure and Lifestyle Officer trainees. Supports cultural and career development for First Nations peoples in aged care activities roles.
• Mutitjulu Community Aboriginal Corporation (MCAC)coreStrategic or Co-development PartnerPartnership to facilitate delivery of donated furniture from Voyages to Mutitjulu community. MCAC provides flat-bed truck to transport furniture to aged care facility and community care clients who otherwise would not have access to vehicles to collect items.
• Yulara SchoolminorStrategic or Co-development PartnerRegular correspondence with school to involve Elders in educational events where they can share knowledge with young and upcoming Indigenous trainees. Supports intergenerational learning and cultural transmission between Elders and students.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Resthaven Incorporated: South Australian nonprofit offering residential aged care, home care, retirement living, and allied health. Comparable faith/community-affiliated nonprofit with similar service breadth.
• Bolton Clarke: One of Australia's largest nonprofit aged care and retirement living providers, operating residential, home care, and allied health services across QLD, NSW, VIC. Comparable multi-service, multi-site community care model.
• Uniting AgeWell: Uniting Church-affiliated aged care provider in Tasmania and Victoria, offering residential, home care, and retirement living. Comparable Uniting Church heritage, nonprofit structure, and integrated community services.
• Juniper (WA): Western Australia-based nonprofit providing residential aged care, home care, and retirement living with a strong focus on regional and remote communities including Aboriginal clients. Comparable regional/remote community care focus.
• ACH Group: South Australia-based nonprofit providing residential aged care, home care, allied health, and retirement living, with a particular focus on older people. Comparable integrated aged and community care nonprofit.
• BaptistCare: Faith-based nonprofit operating aged care, home care, disability, and community services across NSW, ACT, WA, and SA. Comparable multi-service, multi-site nonprofit community services model.
• BlueCare: Queensland-based aged care, disability, and community services provider, also part of UnitingCare Queensland. Highly comparable operating model, service mix, and funding streams; ARRCS's sister organization within the same parent network.
• Mercy Health: Catholic nonprofit operating residential aged care, home care, and retirement living across multiple Australian states. Comparable faith-based nonprofit with multi-site aged and community services.

Broad incumbents

• Regis Healthcare: ASX-listed for-profit aged care provider operating residential facilities across Australia. Comparable residential aged care footprint and government funding exposure, but a commercial operator rather than a community-services nonprofit.
• Australian Unity: Large mutual organization providing aged care, home care, banking, and insurance across Australia. Comparable diversification into community care but operates as a broader financial/wellness conglomerate rather than pure-play community services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/ARRCSAustralia

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ARRCS