Princess Alice Hospice
Princess Alice Hospice is a UK registered charity providing free specialist palliative and end-of-life care to patients across Surrey, Middlesex, and South West London through inpatient, home-based, and outpatient services funded by donations, NHS contributions, retail, and lottery income.
- Company typePrivate
- Founded1986
- HeadquartersEsher, United Kingdom
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Princess Alice Hospice does
Princess Alice Hospice is a registered UK charity (charity no. 1010930) and company limited by guarantee (company no. 1599796), founded in 1985 and headquartered in Esher, Surrey. It provides free specialist palliative and end-of-life care to patients with life-limiting illnesses across Surrey, Middlesex, and the London Boroughs of Kingston and Richmond, supporting more than 1,000 people at any given time through a CQC-rated "Outstanding" service. Core service lines include a 24/7 inpatient unit at Esher, community-based Hospice-at-Home nursing, a Wellbeing Centre offering outpatient complementary therapies, bereavement support with dedicated children's services, and the Compassionate Neighbours volunteer befriending programme. Supporting technology comprises electronic clinical records, electronic prescribing, AccuRx remote consultations, Zoom and Microsoft Teams for virtual wellbeing, GriefChat, and a piloted Microsoft Copilot deployment under Enterprise Data Protection with human-in-the-loop controls.
The business model is a non-profit voluntary-income model rather than a fee-for-service model: all care is free at the point of delivery. Approximately 20% of charitable expenditure is funded by NHS statutory income, with the remaining ~80% sourced from individual and corporate donations, fundraising events, a network of 8+ charity shops generating over £1 million annually from donated furniture, fashion, and homeware, a weekly hospice lottery operated via Local Hospice Lottery, eBay sales, and gifts in Wills facilitated through the National Free Wills Network. Two wholly-owned subsidiaries — PAH Trading Limited and PAH Lottery Limited — house trading and lottery activities respectively. Go-to-market is community-led: referrals originate from GPs, hospital clinical teams, and district nurses, while volunteers and donors are recruited locally, with strategic positioning through Surrey Heartlands ICS, South West London ICS, Central Surrey Health, and Royal Marsden Hospital partnerships.
Princess Alice Hospice firmographics
Firmographics- Name
- Princess Alice Hospice
- Legal name
- Princess Alice Hospice
- Website
- https://pah.org.uk
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Princess Alice Hospice is a UK registered charity providing free specialist palliative and end-of-life care to patients across Surrey, Middlesex, and South West London through inpatient, home-based, and outpatient services funded by donations, NHS contributions, retail, and lottery income.
- Ownership category
- akta.pro rank
Princess Alice Hospice industry classification
Industry- Product category
- Hospice and Palliative Care Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)
- SIC
- Services-Health Services (8000), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)
- akta.pro primary industry
- Inpatient Hospice (General Inpatient Care) (HLADAHAB)
- akta.pro secondary industries
- In-Home Hospice Nursing Visits (RN/LPN) (HSABAFAL), In-Home Hospice Physician / Nurse Practitioner Visits (HSABAFAM), Hospice & Palliative Respite Care (HSABAGAG), Palliative Care, Hospice & Serious Illness Support (BPAGACAK), Bereavement & Grief Support Services (Hospice-Affiliated/Independent) (HLADAHAL)
Keywords
Where Princess Alice Hospice is headquartered
LocationHeadquarters
- HQ city
- Esher
- HQ country
- United Kingdom
- HQ region
- Europe
Offices10 records
Markets served
Princess Alice Hospice business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- NHS Funding: Statutory funding from the NHS providing approximately 20% of expenditure on charitable activities
- Donations and Fundraising: Voluntary donations from individuals, corporate donations, and fundraising events including community events, challenge events, and memorial donations
- Retail Shops: Revenue from 8+ charity shops selling donated furniture, fashion, homeware, and books. Furniture, fashion and homeware donations raise over £1,000,000 each year. Two sacks of donated clothing raises approximately £80.
- Hospice Lottery: Weekly lottery administered by Local Hospice Lottery generating income for the hospice
- Gifts in Wills: Legacies and bequests from supporters leaving gifts in their Wills to the hospice
- eBay Sales: Supporters can sell unwanted goods on eBay and donate a percentage of their sale to the hospice
Go-to-market motion1 record
Distribution channels6 records
Marketing channels10 records
Princess Alice Hospice product offering
Product offeringCore offering
Princess Alice Hospice delivers free specialist palliative and end-of-life care to patients with life-limiting illnesses across Surrey, Middlesex and South West London, through a 24/7 inpatient unit in Esher, a Hospice-at-Home community nursing service, and a Wellbeing Centre providing outpatient complementary therapies and support. It supplements clinical care with comprehensive bereavement support, family and carer services, spiritual care, and education programmes for healthcare professionals, funding these services primarily through voluntary donations, NHS contributions, retail charity shops, gifts in wills, and a hospice lottery.
Product overview
Princess Alice Hospice provides free specialist palliative and end-of-life care across Surrey, Middlesex, and South West London. The core service comprises inpatient hospice care at the Esher location combined with community and home-based care delivered by specialist nurses, doctors, therapists, and social workers. The Wellbeing Centre offers specialized outpatient services including complementary therapies (acupuncture, aromatherapy, massage, reflexology, reiki), exercise programmes, mindfulness, creative writing, and music therapy. The hospice also operates retail charity shops with a furniture collection service, provides bereavement and carer support services including the Compassionate Neighbours befriending scheme and The Shed workshop, and offers education and training programmes for healthcare professionals. Remote consultations are available via video and telephone through the AccuRx platform.
Differentiator
Problem solved
Functional benefit
Products and services
- Inpatient Hospice Care
Quantifiable outcome
- 100% of care delivered without charge to patients
- +2 more outcomes
Companies that use Princess Alice Hospice
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles3 records
Princess Alice Hospice technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability2 records
Feature5 records
Princess Alice Hospice partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- BoxMovecoreThird-party partner specializing in collecting and delivering furniture for charities across the UK. BoxMove fulfils the hospice's free furniture collection service, handling pickup and delivery of donated items from supporters.
- Local Hospice LotterycoreIndependent organization that administers the Princess Alice Hospice Lottery. Local Hospice Lottery is the Data Controller for lottery players and handles all lottery-related data processing.
- National Free Wills NetworkminorProvides free Will writing services to supporters who opt in to the service, supporting legacy giving and gift in Will donations to the hospice.
- MicrosoftcoreEnterprise technology provider including Microsoft Copilot AI systems (piloted for service support) and Microsoft Teams for virtual wellbeing and bereavement support sessions.
- AccuRxcoreHealthcare communication platform enabling remote consultations via video link. Integrates with patient care database for seamless clinical workflows.
- ZoomcoreVideo-conferencing platform used for Wellbeing Centre sessions, family and carers online discussion groups, and music therapy. Sessions are never recorded.
- Surrey Heartlands Integrated Care SystemcoreCollaborative working relationship as part of the Surrey integrated care system to provide best possible services for patients through coordinated care.
- South West London Integrated Care SystemcoreCollaborative working relationship for coordinated palliative and end-of-life care services across South West London.
- Central Surrey Health (CSH)coreDistrict Nursing teams working collaboratively with the hospice to provide integrated community care for patients.
- Royal Marsden HospitalcoreSpecialist cancer hospital providing treatment referrals and coordination of care for patients transitioning between acute and palliative services.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Princess Alice Hospice competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key highlights7 records
Customer concentration
Princess Alice Hospice social profiles
Digital presencePrincess Alice Hospice compliance and trust
Trust signalCompliance2 records
Princess Alice Hospice financial estimates
Financial estimateRevenue estimate
Valuation estimate
Princess Alice Hospice leadership team
Management profileNumber of profiles
Profiles2 records
Princess Alice Hospice subsidiaries and ownership
Company hierarchySubsidiaries2 records
Princess Alice Hospice funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Princess Alice Hospice M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Princess Alice Hospice
What does Princess Alice Hospice do?
Princess Alice Hospice delivers free specialist palliative and end-of-life care to patients with life-limiting illnesses across Surrey, Middlesex and South West London, through a 24/7 inpatient unit in Esher, a Hospice-at-Home community nursing service, and a Wellbeing Centre providing outpatient complementary therapies and support. It supplements clinical care with comprehensive bereavement support, family and carer services, spiritual care, and education programmes for healthcare professionals, funding these services primarily through voluntary donations, NHS contributions, retail charity shops, gifts in wills, and a hospice lottery.
Is Princess Alice Hospice a public or private company?
Princess Alice Hospice is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Princess Alice Hospice founded?
Princess Alice Hospice was founded in 1986. It employs 251 to 500 people.
Where is Princess Alice Hospice based?
Princess Alice Hospice is headquartered in Esher, United Kingdom, in the Europe region.
How does Princess Alice Hospice make money?
Six revenue lines are on record. NHS Funding is the primary driver. The others are donations and Fundraising, retail Shops, hospice Lottery, gifts in Wills and eBay Sales.
Does Princess Alice Hospice have an API?
No public API is recorded for Princess Alice Hospice.
What industry is Princess Alice Hospice in?
Princess Alice Hospice's product category is Hospice and Palliative Care Services. Its primary akta.pro industry code is HLADAHAB, Inpatient Hospice (General Inpatient Care), with a secondary code of HSABAFAL, In-Home Hospice Nursing Visits (RN/LPN). Its NAICS code is 624120 and its SIC code is 8000.