Princess Alice Hospice

What Princess Alice Hospice does

Princess Alice Hospice is a registered UK charity (charity no. 1010930) and company limited by guarantee (company no. 1599796), founded in 1985 and headquartered in Esher, Surrey. It provides free specialist palliative and end-of-life care to patients with life-limiting illnesses across Surrey, Middlesex, and the London Boroughs of Kingston and Richmond, supporting more than 1,000 people at any given time through a CQC-rated "Outstanding" service. Core service lines include a 24/7 inpatient unit at Esher, community-based Hospice-at-Home nursing, a Wellbeing Centre offering outpatient complementary therapies, bereavement support with dedicated children's services, and the Compassionate Neighbours volunteer befriending programme. Supporting technology comprises electronic clinical records, electronic prescribing, AccuRx remote consultations, Zoom and Microsoft Teams for virtual wellbeing, GriefChat, and a piloted Microsoft Copilot deployment under Enterprise Data Protection with human-in-the-loop controls.

The business model is a non-profit voluntary-income model rather than a fee-for-service model: all care is free at the point of delivery. Approximately 20% of charitable expenditure is funded by NHS statutory income, with the remaining ~80% sourced from individual and corporate donations, fundraising events, a network of 8+ charity shops generating over £1 million annually from donated furniture, fashion, and homeware, a weekly hospice lottery operated via Local Hospice Lottery, eBay sales, and gifts in Wills facilitated through the National Free Wills Network. Two wholly-owned subsidiaries — PAH Trading Limited and PAH Lottery Limited — house trading and lottery activities respectively. Go-to-market is community-led: referrals originate from GPs, hospital clinical teams, and district nurses, while volunteers and donors are recruited locally, with strategic positioning through Surrey Heartlands ICS, South West London ICS, Central Surrey Health, and Royal Marsden Hospital partnerships.

Name

Princess Alice Hospice

Legal name

Princess Alice Hospice

Website

https://pah.org.uk

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

251–500 employees

Short description

Princess Alice Hospice is a UK registered charity providing free specialist palliative and end-of-life care to patients across Surrey, Middlesex, and South West London through inpatient, home-based, and outpatient services funded by donations, NHS contributions, retail, and lottery income.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Health Services (8000), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Inpatient Hospice (General Inpatient Care) (HLADAHAB)

akta.pro secondary industries

In-Home Hospice Nursing Visits (RN/LPN) (HSABAFAL), In-Home Hospice Physician / Nurse Practitioner Visits (HSABAFAM), Hospice & Palliative Respite Care (HSABAGAG), Palliative Care, Hospice & Serious Illness Support (BPAGACAK), Bereavement & Grief Support Services (Hospice-Affiliated/Independent) (HLADAHAL)

Keywords

• Palliative care services
• End-of-life care
• Hospice nursing services
• Bereavement support
• Community healthcare

Headquarters

HQ city

Esher

HQ country

United Kingdom

HQ region

Europe

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. NHS Funding: Statutory funding from the NHS providing approximately 20% of expenditure on charitable activities
2. Donations and Fundraising: Voluntary donations from individuals, corporate donations, and fundraising events including community events, challenge events, and memorial donations
3. Retail Shops: Revenue from 8+ charity shops selling donated furniture, fashion, homeware, and books. Furniture, fashion and homeware donations raise over £1,000,000 each year. Two sacks of donated clothing raises approximately £80.
4. Hospice Lottery: Weekly lottery administered by Local Hospice Lottery generating income for the hospice
5. Gifts in Wills: Legacies and bequests from supporters leaving gifts in their Wills to the hospice
6. eBay Sales: Supporters can sell unwanted goods on eBay and donate a percentage of their sale to the hospice

Go-to-market motion1 record

Distribution channels6 records

Marketing channels10 records

Core offering

Princess Alice Hospice delivers free specialist palliative and end-of-life care to patients with life-limiting illnesses across Surrey, Middlesex and South West London, through a 24/7 inpatient unit in Esher, a Hospice-at-Home community nursing service, and a Wellbeing Centre providing outpatient complementary therapies and support. It supplements clinical care with comprehensive bereavement support, family and carer services, spiritual care, and education programmes for healthcare professionals, funding these services primarily through voluntary donations, NHS contributions, retail charity shops, gifts in wills, and a hospice lottery.

Product overview

Princess Alice Hospice provides free specialist palliative and end-of-life care across Surrey, Middlesex, and South West London. The core service comprises inpatient hospice care at the Esher location combined with community and home-based care delivered by specialist nurses, doctors, therapists, and social workers. The Wellbeing Centre offers specialized outpatient services including complementary therapies (acupuncture, aromatherapy, massage, reflexology, reiki), exercise programmes, mindfulness, creative writing, and music therapy. The hospice also operates retail charity shops with a furniture collection service, provides bereavement and carer support services including the Compassionate Neighbours befriending scheme and The Shed workshop, and offers education and training programmes for healthcare professionals. Remote consultations are available via video and telephone through the AccuRx platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Inpatient Hospice Care

Quantifiable outcome

• 100% of care delivered without charge to patients
• +2 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability2 records

Feature5 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• BoxMovecoreChannel Partner/ Reseller/ DistributorThird-party partner specializing in collecting and delivering furniture for charities across the UK. BoxMove fulfils the hospice's free furniture collection service, handling pickup and delivery of donated items from supporters.
• Local Hospice LotterycoreChannel Partner/ Reseller/ DistributorIndependent organization that administers the Princess Alice Hospice Lottery. Local Hospice Lottery is the Data Controller for lottery players and handles all lottery-related data processing.
• National Free Wills NetworkminorGTM or Marketing PartnerProvides free Will writing services to supporters who opt in to the service, supporting legacy giving and gift in Will donations to the hospice.
• MicrosoftcoreTechnology or IntegrationEnterprise technology provider including Microsoft Copilot AI systems (piloted for service support) and Microsoft Teams for virtual wellbeing and bereavement support sessions.
• AccuRxcoreTechnology or IntegrationHealthcare communication platform enabling remote consultations via video link. Integrates with patient care database for seamless clinical workflows.
• ZoomcoreTechnology or IntegrationVideo-conferencing platform used for Wellbeing Centre sessions, family and carers online discussion groups, and music therapy. Sessions are never recorded.
• Surrey Heartlands Integrated Care SystemcoreStrategic or Co-development PartnerCollaborative working relationship as part of the Surrey integrated care system to provide best possible services for patients through coordinated care.
• South West London Integrated Care SystemcoreStrategic or Co-development PartnerCollaborative working relationship for coordinated palliative and end-of-life care services across South West London.
• Central Surrey Health (CSH)coreStrategic or Co-development PartnerDistrict Nursing teams working collaboratively with the hospice to provide integrated community care for patients.
• Royal Marsden HospitalcoreStrategic or Co-development PartnerSpecialist cancer hospital providing treatment referrals and coordination of care for patients transitioning between acute and palliative services.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat5 records

Key highlights7 records

Customer concentration

• Xx.com/PAHospice
• YouTubeyoutube.com/user/pahospice
• Facebookfacebook.com/pahospice
• LinkedInlinkedin.com/company/princess-alice-hospice
• Instagraminstagram.com/pahospice
• TikToktiktok.com/@pahospice

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Princess Alice Hospice