CELEM

What CELEM does

CELEM S.A. is a Belgian IT solutions integrator founded in 1984 (with the B2B entity CELEM established in 1987) and headquartered at Boulevard de l'Ourthe 100, 4053 Embourg (Liège province), Belgium. The company delivers end-to-end IT services to more than 600 companies and healthcare institutions across Wallonia and Brussels, with five dedicated account managers acting as single points of contact through the full lifecycle from needs analysis to ongoing managed support. Its portfolio spans six solution areas: cloud computing (private/public/hybrid, hosting/housing, cloud backup); network and security (switches, firewalls, monitoring, cybersecurity); telephony and video conferencing (3CX VoIP, intercom, professional displays); IT infrastructure (Lenovo servers, workstations, industrial computers); medical IT (Cybernet all-in-ones, medical carts, EIZO displays, antimicrobial peripherals, wall-mounted terminals) under the wholly-owned Celem Health subsidiary created in 2009; and managed services including Disaster Recovery Plan (DRP) development, patch management, parc management, and IT governance. Each infrastructure installation is bundled with a DRP, and the in-house repair centre handles warranty and out-of-warranty work directly.

The technology stack is anchored by partnerships with major vendors: CELEM is a Lenovo Authorised Service Provider (ASP) for ThinkPad, ThinkCentre, ThinkStation, and ThinkServer products; a 3CX Platinum Partner for VoIP; and a Microsoft, Fortinet, Cisco, and VMware partner. The company is registered as a Société Anonyme (CELEM S.A.) under enterprise number BE 0430.485.307 with current leadership comprising Alexandre Stoynov (CEO), Benjamin Pirard (CCO), and Bruno Pelzer (CTO). It maintains a wholly-owned subsidiary Celem Health for healthcare IT and uses partner data centres such as BelgiumDC for cloud housing/hosting.

CELEM generates revenue through four streams: one-time hardware sales (Lenovo servers, workstations, networking equipment, peripherals), recurring managed services contracts (infogérance, cloud hosting/housing, backup), professional services (project implementation, cloud migration, VoIP deployment, DRP development), and software licensing (Microsoft 365, Azure, antivirus, backup). Pricing is fully custom and project-based via account managers; no public pricing exists. The customer base spans SMEs and large enterprises in Wallonia and Brussels with notable references including Luminus, Engie, Hôpital de la Citadelle, Groupe Jolimont, CHC, Point Chaud, and FASD. Per the company homepage, annual revenue exceeds 8 million EUR.

Name

CELEM

Legal name

CELEM S.A.

Website

https://celem.be

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

11–50 employees

Short description

CELEM is a Belgian IT solutions integrator founded in 1984, delivering cloud, network security, infrastructure, VoIP, medical IT, and managed services to more than 600 SMEs and healthcare institutions across Wallonia and Brussels.

Ownership category

akta.pro rank

Headquarters

HQ city

Embourg

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Hardware Sales: Sale of IT hardware including Lenovo servers, workstations, laptops (ThinkPad/ThinkBook/ThinkCentre/ThinkStation), networking equipment (switches, routers, firewalls), UPS units, monitors, and peripherals. One-time revenue per transaction with potential for repeat purchases and refresh cycles.
2. Managed Services / Infogérance: Outsourced IT management contracts covering IT park supervision, maintenance, patch management, technical support, backup and DRP. Offered as full park management or technical reinforcement. Recurring revenue stream based on service contracts.
3. Professional Services: Technical professional services including project implementation, infrastructure installation, server commissioning, cloud migration, VoIP deployment, network security setup, and DRP development. One-time per project plus ongoing support contracts.
4. Cloud Services (Hosting/Housing): Managed server hosting (housing) and dedicated server hosting (hosting) with Celem handling infrastructure management or clients self-managing in Celem's data center. Cloud backup services following the 3-2-1 backup rule. Recurring monthly fees.
5. Software Licensing: Microsoft 365 and Azure licensing, antivirus, backup, encryption (GDPR) solutions, operating systems, business applications, and virtualization software. One-time or subscription license fees.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels7 records

Core offering

CELEM is a Belgian IT systems integrator and managed services provider headquartered in Embourg (Liège), serving SMEs, large enterprises, and healthcare institutions across Wallonia and Brussels. The company delivers end-to-end IT services spanning hardware procurement (Lenovo Authorised Service Provider), cloud computing (private/public/hybrid), VoIP telephony (3CX Platinum Partner), network security, IT infrastructure, medical-grade IT equipment, disaster recovery planning, and full or partial outsourced IT park management (infogérance). CELEM bundles hardware, software licensing, deployment services, and ongoing managed support as coordinated solutions rather than standalone resold products.

Product overview

CELEM is an IT integrator offering a comprehensive portfolio of hardware, software, cloud, and managed services for businesses and healthcare organizations in Wallonia and Brussels, Belgium. The core offering spans six solution areas: Cloud Computing (private/public/hybrid cloud, licensing, hosting, and backup), Network & Security (backup/restore, switching, monitoring, and cybersecurity), Telephony & Video Conferencing (3CX VoIP, intercom, video conferencing, and professional displays), IT Infrastructure (servers, workstations, and industrial computers), Medical IT (Cybernet medical computers/tablets, mobile carts, EIZO medical displays, antimicrobial peripherals, and wall-mounted terminals), and Services & Support (warranty, logistics, RMA, maintenance, patch management, IT governance, parc management, outsourcing, and technical reinforcement). Lenovo products (ThinkPad, ThinkCentre, ThinkStation, ThinkSystem) are offered as a key sub-brand backed by Authorised Service Provider status. Microsoft 365 and Azure integration is provided through a Microsoft partnership. The portfolio is delivered as a coordinated suite of interlinked solutions rather than standalone products, with a disaster recovery plan included in every installation.

Differentiator

Problem solved

Functional benefit

Brands

• Celem Health: Healthcare IT division created in 2009, providing specialized IT solutions for healthcare institutions including hospitals, care homes, and medical practices.

Products and services

• Cloud Computing Private, public and hybrid cloud deployments including SaaS licensing management, managed server housing, dedicated server hosting, and professional cloud backup following the 3-2-1 rule. Targets SMEs and healthcare institutions in Wallonia and Brussels.
• Backup and Restore Regular data backup and restore services with automated quality control and cloud/off-premise storage to protect against cyberattacks, power outages and human error. Offered to organizations requiring resilient data protection.
• Network Infrastructure (Switching) Network switching solutions connecting computers, routers and other devices to ensure data flow continuity, performance, stability and maintenance for business networks.

Quantifiable outcome

• More than 600 companies and healthcare institutes served in Wallonia
• +2 more outcomes

Named customers17 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

16 partnerships are on record, tiered core and major.

• LenovocoreTechnology or IntegrationAuthorised Service Provider (ASP) status for Lenovo, enabling direct warranty and out-of-warranty repairs on ThinkPad, ThinkCentre, ThinkStation, and ThinkServer products. Certified technicians receive ongoing training. Direct access to Lenovo parts and support, with limited ASP centers in Belgium making this a strategic differentiator.
• 3CXcoreTechnology or IntegrationPlatinum Partner status with 3CX providing exclusive access to VoIP telephony solutions, softphones, intercom integration, and professional display solutions. Certified personnel provide implementation, support, and maintenance of 3CX systems for enterprise and SME clients.
• CybernetcoreTechnology or IntegrationLong-term partnership for medical-grade All-in-One computers and medical tablets. Products feature configurable technical specifications, RFID readers, webcams, barcode readers, IP and medical certifications allowing use in sterile environments including operating rooms. Medical carts integrate with Cybernet devices.
• EIZOcoreTechnology or IntegrationLong-term partnership for medical displays including radiology, diagnostic, mammography, and operating room monitors. Celem provides on-site display calibration and a 5-year warranty. EIZO is globally recognized for medical monitor quality.
• MicrosoftcoreTechnology or IntegrationMicrosoft Azure and Microsoft 365 partner. Celem provides Azure cloud hosting, Microsoft 365 licensing (Teams, SharePoint, OneDrive), migration services, and security management. Sells and deploys Microsoft 365 and Azure solutions on client hardware.
• FortinetmajorTechnology or IntegrationPartner for network security including firewalls and cybersecurity solutions. Products displayed in network and security solution pages and used in customer implementations for threat protection and network monitoring.
• VMwaremajorTechnology or IntegrationPartner for virtualization solutions used in server and cloud infrastructure deployments. Products referenced in cloud computing and infrastructure solution pages for virtualized environments, databases, and critical applications.
• CiscomajorTechnology or IntegrationPartner for networking equipment including switches and routers. Cisco products featured in network and security solution pages for enterprise-grade connectivity and infrastructure.
• ESETmajorTechnology or IntegrationPartner for antivirus and endpoint security solutions. Listed on cloud computing and network security pages, providing antivirus, backup, and encryption (GDPR) solutions for client IT environments.
• VeeammajorTechnology or IntegrationPartner for backup and data protection solutions. Used in cloud backup implementations and disaster recovery planning, providing enterprise backup software for the 3-2-1 backup rule (3 copies, 2 media types, 1 off-site).
• SynologymajorTechnology or IntegrationPartner for NAS and storage solutions used in backup and data storage implementations. Referenced in network security and backup solution pages for SMB and enterprise storage needs.
• LogitechmajorTechnology or IntegrationPartner for video conferencing solutions including Logitech conferencing systems and Rally Bar. Products featured in video conferencing and professional display solutions for meeting rooms and workspaces.
• PhilipsmajorTechnology or IntegrationLong-term partnership for professional displays (43-98 inch, touch and non-touch, 8/24 and 24/24 usage) used in video conferencing and signage solutions. Products featured alongside Logitech video conferencing systems.
• Medical Cart CompanycoreTechnology or IntegrationPartner for medical carts used to integrate Cybernet All-in-One computers and tablets for mobile healthcare computing at the patient's bedside. Products are configurable, lightweight, robust, and medically certified.
• cimMedcoreTechnology or IntegrationPartner for medical wall-mounted terminals and bearing arms for hospitals and healthcare facilities. Products are fully configurable to fit in the most restricted spaces and meet specific medical environment needs.
• BelgiumDCmajorTechnology or IntegrationPartner for data center hosting services supporting managed server housing. Celem leverages BelgiumDC facilities for cloud infrastructure, housing, and hosting services for client workloads.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Computacenter: European IT infrastructure services provider offering managed services, cloud, and enterprise integration. Comparable in IT infrastructure integration, hardware-led solutions, and enterprise managed services.
• Capgemini Belgium: Global IT services and consulting firm with significant Belgian operations serving enterprise clients across industries. Comparable in managed services, cloud transformation, and IT infrastructure projects but at much larger scale.
• Proximus (Enterprise): Belgian incumbent telecom operator with significant managed IT services and cloud business serving SMBs and enterprises. Comparable as the dominant Belgian incumbent offering overlapping managed services, telephony (overlap with 3CX), and cloud offerings.
• Econocom: European IT services company providing managed workplace, IT outsourcing, financing, and infrastructure services. Comparable for managed services and IT integration services across Europe, with broader geographic and capability reach.
• NTT Belgium (formerly Dimension Data): Global IT services and integration company with Belgian operations, offering managed services, networking, and infrastructure. Comparable in IT integration and managed services delivery for enterprise clients.
• Sopra Steria Belgium: European IT services and consulting company with Belgian operations (including RealDolmen). Comparable in managed services, cloud, and enterprise IT integration, but with much broader geographic and vertical reach.

Direct peers

• RealDolmen (Sopra Steria Belgium): Belgian IT services company now part of Sopra Steria, offering managed services, cloud, and infrastructure solutions. Comparable in Belgian market presence, integration focus, and SMB/healthcare client mix.
• NRB: Belgian IT services company with strong healthcare and public-sector focus, headquartered in Belgium. Comparable for its Belgian market presence and vertical specialization in healthcare IT — directly relevant to CELEM's Celem Health positioning.
• Cegeka: Belgian IT solutions and services company headquartered in Hasselt, providing managed services, cloud, and infrastructure solutions to enterprise clients across Benelux. Comparable as a Belgian-rooted IT integrator with overlapping healthcare and SMB client base and similar vendor-led service model.
• Cronos Group: Belgian IT services group with multiple subsidiaries across IT consulting, software development, and managed services. Comparable as a Belgian-rooted IT group providing integration and managed services to enterprise and SMB clients in Flanders and Brussels.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CELEM