Profi Contact

Name

Profi Contact

Legal name

Profi Contact SARL

Website

https://proficontact.ch

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Contact Center Outsourcing Services

NAICS

All Other Professional, Scientific, and Technical Services (54199)

SIC

Services-Management Services (8741), Services-Help Supply Services (7363)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Multilingual & Global Shared-Service Contact Centers (BPAAAAAL), Technical Support & Helpdesk Contact Centers (BPAAAAAI)

Keywords

• Contact center services
• Inbound call management
• Outbound telemarketing
• Campaign management
• Data management services

Headquarters

HQ city

Biel

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Contact Center Outsourcing Services: B2B services including inbound management, outbound telemarketing, chat/social media management, FTE management, telephone switchboard outsourcing, and secretarial administration outsourcing. Revenue generated through project contracts, dedicated team arrangements (FTE), volume-based, or time-based billing models.
2. Data Management Services: Data procurement, cleansing, deduplication, enrichment, and data transfer/interface services. Revenue generated through service contracts for data management projects.
3. Campaign Management Services: Multichannel campaign production including email, SMS, postal mailing, digital campaigns, and event management. Revenue from campaign project fees and ongoing marketing automation services.
4. Research Management Services: Customer satisfaction analysis, market research, interviews, and target group analysis conducted via telephone, digital, and postal channels.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Profi Contact SARL is a Swiss contact center company that delivers outsourced customer interaction management services to enterprise and mid-market clients. The service portfolio covers inbound management, outbound telemarketing, chat and social media management, FTE-dedicated teams, telephone switchboard and secretarial administration outsourcing, research and market surveys, data management, and multichannel campaign management. Services are delivered by multilingual (German/French) agents in Biel/Bienne using proprietary and partner tools.

Product overview

Profi Contact is a Swiss contact center service company founded in 2017 in Biel/Bienne, offering B2B outsourced customer interaction management services. The company operates as part of a corporate group that includes pdc Marketing + Information Technology AG (CRM/marketing technology) and Profi Office GmbH (contact center operations in Wohlen). The service portfolio centers on Contact Center Management covering In- and Outbound Services, with specialized service lines including Chat Management, FTE Management, Outsourcing Zentrale, Outsourcing Sekretariat, Research Management, Daten Management, and Kampagnen Management. Profi Contact also operates a Contact Center Academy (Kundendialog-Academy) in partnership with Interprimis for training and certification. The company positions itself against AI-generated conversations, emphasizing human-to-human service supported by modern tools. As a service company, Profi Contact does not sell packaged software products but delivers managed services using platforms such as Odoo and internally-developed tools.

Differentiator

Problem solved

Functional benefit

Brands

• Contact Center Academy: Training academy for contact center employees established in partnership with Interprimis, offering modules in communication, customer care, and professional development.
• oCustomer Helpdesk

Products and services

• Inbound Management Outsourced inbound customer contact handling for enterprise and mid-market clients, covering customer inquiries, information requests, complaints, support hotlines, and inbound campaigns across all defined channels and processing levels.
• Outbound Management (Telemarketing) Outsourced outbound telemarketing and lead generation for B2B and B2C clients, including campaign execution, appointment setting, customer reactivation, direct sales, and up-selling/cross-selling activities.
• Chat and Social Media Management Live handling of customer chat and social media inquiries and concerns on behalf of enterprise clients.
• FTE (Full Time Equivalent) Management Dedicated exclusive agent teams (minimum 3 FTE, 160 hours/FTE per month) for clients with larger contact center volumes requiring stable teams with deep product/service knowledge.
• Outsourcing Domizil + Administration (Secretariat) Outsourced secretariat execution and Domizil (registered office) services for clients that want to delegate administrative tasks and office presence handling.
• Outsourcing Zentrale (Telephone Switchboard) Outsourced corporate telephone switchboard operations, allowing clients to offload call reception and routing to Profi Contact's agents.
• Research Management (Surveys and Interviews) Marketing research services including customer satisfaction surveys, market research, interviews, and target group analysis delivered via telephone, digital, and postal channels.
• Data Management Data procurement, cleansing, deduplication, enrichment, and data transfer/interface services that prepare client data for outbound and inbound campaigns.
• Campaign Management (Multichannel Marketing) End-to-end multichannel campaign production across email, SMS, postal mail, digital, and event channels, supported by the in-house Marketing + Digital Services units.
• oCustomer Helpdesk Unified customer service solution that centralizes phone, email, chat, and social media contact channels in a single ticket system, with automations, flexible dashboards, and AI-supported assistance for traceable support processing.

Quantifiable outcome

• 1.2M+ calls handled annually
• +3 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature7 records

Partnerships

Four partnerships are on record, tiered minor and core.

• callnet.chminorOthers · 1 January 2007Industry association member since 2007. callnet.ch has been advocating for positive development in the Contact Center and Contact Management industry in Switzerland for over 25 years. Members adhere to the 'Code of Ethics for Telephone Marketing in the Private Sector'.
• pdc Marketing + Information Technology AGcoreStrategic or Co-development PartnerParent company and CRM + Marketing Technology specialist with 45 employees. Competencies include Marketing + CRM Consulting, Campaign Management, Digital Services, CRM Technology + Services, Information Technology, and Marketing Research. Founded 1979 in Frankfurt, 1989 in Wettingen.
• Profi Office GmbHcoreStrategic or Co-development PartnerParent company and Contact Center specialist based in Wohlen with 100 employees. Core competencies in Contact Center Services, Inbound, Outbound, Info Line, and Surveys. Founded 1988, with pdc Process Integration in 2000.
• InterprimiscoreStrategic or Co-development PartnerJoint partner in the Contact Center Academy (Kundendialog-Academy) in Biel/Bienne. Cooperation provides training modules and e-learning courses in communication and customer care for trainees and trainers.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Teleperformance: Global leader in outsourced customer experience management with hundreds of thousands of agents worldwide and a significant Swiss/DACH presence. Operates across the same inbound/outbound/chat spectrum as Profi Contact but at vastly greater scale and with offshore delivery options.
• TTEC: Large global customer experience and digital services company with enterprise CX, sales, and AI-enabled support offerings. Comparable as a broad incumbent that Swiss enterprises may use instead of regional providers like Profi Contact.
• Concentrix: Major global BPO/CX provider offering omnichannel customer support, sales, and technical services including DACH coverage (notably via the Majorel acquisition). Competes for the same Swiss enterprise CX RFPs Profi Contact targets.
• Foundever: Global CX and customer support BPO (formerly Sitel Group) with operations across Europe and a broad portfolio overlapping Profi Contact's inbound/outbound services. Competes in the same enterprise CX RFP pool.
• Transcom: Stockholm-headquartered global BPO with European delivery centers providing multilingual customer support. Comparable multilingual voice/chat offering and competing for European enterprise CX mandates.
• Arvato (Bertelsmann): Bertelsmann-owned global BPO with strong European CX/customer service practice, including DACH operations. Provides comparable end-to-end customer management and competes for the same enterprise outsourced support engagements.

Direct peers

• Profi Office GmbH: Sister company under the same parent group (along with pdc), also a Swiss contact center based in Wohlen with ~100 employees, offering identical inbound/outbound and FTE services. Direct functional peer and the closest comparable on size, geography, and service mix.
• D+S 360: Hamburg-based full-service contact center and BPO serving DACH clients with inbound, outbound, and digital customer management. Directly comparable service portfolio to Profi Contact, with similar mid-market enterprise positioning.
• snt (snt Deutschland): DACH-focused outsourced contact center and customer service provider with comparable mid-market positioning, German-language expertise, and full-service inbound/outbound offerings. Direct functional peer for German-speaking Swiss enterprise contracts.
• Competence Call Center: Mid-sized German contact center operator providing inbound, outbound, and customer service across DACH. Comparable in size, services, and German-speaking market focus, though based in Germany rather than Switzerland.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Profi Contact