Control Networks

What Control Networks does

Control Networks Pty Ltd is a privately-held Managed Service Provider (MSP) headquartered in Brunswick, Melbourne, Australia, with reported client relationships extending back to 1996. The company delivers a comprehensive portfolio of IT services to Australian small and mid-sized businesses, including managed IT services with 24/7 proactive network, server, and workstation monitoring; cloud infrastructure (cloud servers, co-location, dedicated servers, Infrastructure as a Service, cloud backup); data connectivity (business internet, private IP and MPLS); voice communications (business VoIP, hosted PBX, number porting, 1300/1800 numbers, SMS gateway, fax-to-email, and the proprietary Control Communicator messaging tool); cybersecurity solutions (including Sendmarc DMARC domain scoring and DDoS protection); backup and disaster recovery; and a self-service customer portal (my.controlnetworks.com.au) offering domain registration, Linux and Windows web hosting, SSL certificates, and a 282+ article knowledgebase. The company also offers digital marketing services (SEO, custom web design, graphic design, online marketing) and resells Microsoft Surface hardware, indicating a horizontal SMB-stack positioning rather than specialization in a single IT vertical.

The underlying technology stack is a multi-service managed services platform built on conventional third-party components — Zimbra for hosted email with ActiveSync, Cisco and Asterisk/Trixbox for VoIP, ScreenConnect for remote support, and a content delivery network integrated across servers in 18 global locations for web hosting performance. The platform is differentiated less by proprietary technology than by the breadth of its service catalog and the integration of those services under a single Australian-based managed-services relationship with 24/7 monitoring, dedicated client portal, and remote plus onsite delivery model. Self-reported customer satisfaction metrics on the company website are 95% (satisfaction), 92% (likelihood of recommendation), and 87% (client loyalty).

Control Networks generates revenue through a mix of recurring and usage-based streams. Recurring managed services subscriptions cover monitoring, cloud management, cybersecurity, and helpdesk. Cloud hosting and infrastructure produce subscription fees with usage-based charges for excess bandwidth, traffic, storage, and power. Domain name registration and web hosting plans are sold through the self-service portal on monthly or annual cycles. Digital marketing and website design are project-based or retainer engagements. Pricing for managed services, cloud, voice, and marketing is quote-based and not publicly disclosed; specific disclosed fees include $60 per 30-minute restoration period, $1.50 monthly maintenance fee, and $25 downgrade fee. Distribution is hybrid: direct sales (phone + free-consultation CTAs) for managed services, a self-serve e-commerce portal for domains and hosting, and a reseller/registrar channel via Melbourne IT and TPP Wholesale. Customer segments are horizontal SMBs with a secondary enterprise tier, and the firm operates exclusively within Australia.

Name

Control Networks

Legal name

Control Networks Pty Ltd

Website

https://controlnetworks.com.au

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

Control Networks is a privately-held Melbourne-based Managed Service Provider delivering cloud hosting, cybersecurity, VoIP, backup, monitoring, and digital marketing services to Australian small and mid-sized businesses via direct sales, a self-serve portal, and reseller channels.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Managed Network Services (NOC, Monitoring, Optimization) (BPAEAEAC)

akta.pro secondary industries

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE), Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA)

Keywords

• Managed IT services
• Cloud hosting services
• Network monitoring
• Cybersecurity solutions
• Business VoIP

Headquarters

HQ city

Brunswick

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Services: Recurring managed services covering network monitoring, cloud management, cybersecurity, IT helpdesk, and support. Delivered as tailored subscription plans tailored to each business's IT requirements, providing predictable monthly costs.
2. Cloud Hosting & Infrastructure: Cloud hosting services including Cloud Servers, Co-Location, Dedicated Servers, Infrastructure as a Service, and cloud backup. Revenue is generated through recurring hosting fees, with usage-based charges for excess bandwidth, traffic, data storage, and power usage.
3. Domain Name Services: Domain name registration and maintenance through Melbourne IT and TPP Wholesale registrars. Customers pay registration and renewal fees per domain. ICANN policies prevent third-party solicitation of renewal fees on behalf of customers.
4. Web Hosting Plans: Linux and Windows web hosting plans offered on the my.controlnetworks.com.au portal. Plans are priced per tier and billed according to the selected plan's billing cycle.
5. Voice Services (Business VoIP & Hosted PBX): Business VoIP and Hosted PBX voice services, including number porting, 1300/1800 numbers, SMS Gateway, Fax to Email, and Control Communicator messaging services. Revenue is recurring per seat or per service tier.
6. Backup & Disaster Recovery: Backup and disaster recovery solutions including Offsite Backup, automated secure backup, and rapid disaster recovery planning services. May include professional services for restoration at $60 per 30-minute period.
7. Digital Marketing Solutions: SEO services, custom website design and development, graphic design, and online marketing services. Primarily project-based or ongoing retainer engagements.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Control Networks is a Melbourne-based Managed Service Provider (MSP) that delivers IT infrastructure and support services to Australian businesses, including cloud hosting, backup and disaster recovery, 24/7 network/server/workstation monitoring, cybersecurity, IT helpdesk support, business VoIP and hosted PBX, and digital marketing (SEO, web design, graphic design). The company also resells Microsoft Surface hardware and offers domain registration, Linux/Windows web hosting, and a self-service client portal as add-on offerings.

Product overview

Control Networks is a Melbourne-based Managed Service Provider (MSP) offering a comprehensive suite of IT services rather than a unified software product. The portfolio includes cloud infrastructure services (Cloud Backup, Cloud Servers, Co-Location, Dedicated Servers, Infrastructure as a Service), connectivity solutions (Business Internet, Private IP & MPLS), backup and disaster recovery, network/server/workstation monitoring, cybersecurity solutions, IT help desk and support, managed services, and communications services (Business VOIP, Hosted PBX, messaging including SMS Gateway and Fax to Email). Web services encompass domain registration, Linux and Windows web hosting, website design, SEO, and digital marketing. A self-service customer portal (Control Panel) provides access to account management, billing, domain services, and support ticketing. Microsoft Surface devices are also offered as a product line.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Full-service IT management covering all aspects of business technology infrastructure, delivered as tailored subscription plans for Australian SMBs and enterprises.
• Network Monitoring and Management Proactive 24/7 oversight of network infrastructure with continuous monitoring to ensure reliability, security, and performance, backed by servers in 18 global locations and an integrated CDN.
• Server Monitoring Continuous surveillance of server health and performance to prevent downtime and identify potential issues before they escalate.
• Workstation Monitoring Monitoring services for business workstations to maintain security and performance standards across the endpoint fleet.
• Network Maintenance Ongoing maintenance services to keep network infrastructure optimized and secure for client environments.
• IT Help Desk and Support Round-the-clock IT helpdesk and support service with rapid issue resolution designed to minimize downtime for Australian businesses.
• Remote and Onsite IT Support Technical support delivered both remotely and on-site, enabling flexible IT assistance with nationwide reach across Australia.
• Cloud Servers Virtual server solutions hosted in the cloud for businesses requiring flexible on-demand computing capacity, billed with usage-based charges for excess bandwidth and storage.
• Infrastructure as a Service Cloud infrastructure provisioning allowing businesses to scale computing resources on demand, with usage-based billing for excess data, bandwidth, and power.
• Co-Location Data center space rental for businesses to house their own server hardware in a secure, managed facility.
• Dedicated Servers Physical servers dedicated exclusively to a single customer for maximum performance, isolation, and control.
• Cloud Backup Automated cloud backup solution for securing business-critical data with reliable storage and recovery capabilities.
• Backup and Disaster Recovery Comprehensive data protection solution featuring automated backups and rapid disaster recovery to minimize downtime and ensure business continuity.
• Offsite Backup Offsite data backup solution for additional redundancy and protection against local disasters.
• Business Internet Internet connectivity services for business operations with reliable bandwidth and uptime.
• Private IP & MPLS Private network connectivity and MPLS services for secure site-to-site communications between business locations.
• Cybersecurity Solutions Advanced cybersecurity services including threat detection, real-time monitoring, DDoS protection, and compliance management, integrated with Sendmarc DMARC domain security scoring to protect business data.
• Business VoIP Voice over IP telephony services enabling cost-effective business communications, billed per seat or per service tier.
• Hosted PBX Cloud-based PBX telephone system with features like auto-attendants, IVR, call queuing, extensions, voicemail, and Cisco IP phone configuration support (SCCP-to-SIP firmware upgrades).
• Number Porting Service to transfer existing phone numbers to the hosted VoIP platform.
• Phone Numbers Local and national phone number provisioning for business communications.
• 1300/1800 Numbers Business telephone numbers with national reach for customer contact (Australian 1300/1800 numbers).
• Private IP Connections Dedicated private connections for secure voice and data communications between business sites.
• Control Communicator Proprietary messaging communication tool from Control Networks for business collaboration and messaging.
• Fax to Email Service converting incoming faxes to email format for digital document management.
• SMS Gateway Text messaging gateway for sending and receiving SMS business communications.
• Website Design Custom responsive website design and development creating visually appealing, user-friendly websites tailored to business needs.
• App Development Custom application development services for business requirements.
• Graphic Design Professional graphic design services for brand identity and marketing materials.
• SEO Solutions Search engine optimization services designed to improve website visibility and organic search rankings for Australian businesses.
• Online Marketing Digital marketing services to enhance online presence and drive conversions for businesses.
• Digital Marketing Solutions Integrated digital marketing services combining SEO, website design, and graphic design for a comprehensive online brand presence, delivered on a project or ongoing retainer basis.
• Linux Hosting Plans Tiered web hosting services on Linux server infrastructure, available for self-service purchase through the my.controlnetworks.com.au customer portal.
• Windows Hosting Plans Tiered web hosting services on Windows server infrastructure, available for self-service purchase through the my.controlnetworks.com.au customer portal.
• Domain Name Services Domain registration, transfer, and management services offered through accredited registrars Melbourne IT and TPP Wholesale, billed per TLD with annual registration and renewal fees.
• Microsoft Surface Range Microsoft Surface hardware devices, including tablets and laptops, offered as a product line, positioning Control Networks as a Microsoft Surface reseller in the Australian market.

Quantifiable outcome

• Client satisfaction level of 95%
• +2 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

Two partnerships are on record, tiered core.

• Melbourne ITcoreChannel Partner/ Reseller/ DistributorControl Networks uses Melbourne IT as its preferred domain name registrar for top-level domains (TLDs) and generic TLDs (gTLDs). Customers enter into a registration agreement with Melbourne IT for domain administration. Control Networks processes domain registration applications and renewals on behalf of customers through Melbourne IT's registrar services.
• TPP WholesalecoreChannel Partner/ Reseller/ DistributorTPP Wholesale is a preferred domain name registrar partner alongside Melbourne IT for domain registration and maintenance services, providing Control Networks with registrar access for domain name services offered to customers.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• The Missing Link: Australian IT services and managed services provider covering cloud, security, networking, and IT consulting for mid-market and enterprise clients. Comparable service breadth and target customer base.
• Brennan IT: Australian managed IT services provider offering cloud, security, voice, and managed services to SMB and mid-market clients. Closely comparable in service portfolio and customer segment, though at significantly larger scale.
• ipSec: Melbourne-based managed IT services and cybersecurity provider serving Australian SMBs. Most direct geographic and segment peer, with overlapping managed services, cloud, and security offerings.

Others

• Bluechip Infotech: Australian IT distribution and cloud services company providing infrastructure, software, and cloud solutions to channel partners. Relevant as a potential supplier/partner channel for the same SMB customer base.
• Zoho (Managed By): Global SaaS provider offering business applications (email, collaboration, CRM) often delivered to SMBs through local MSP partners like Control Networks. Relevant as an ecosystem/technology peer shaping how SMB IT is delivered.

Broad incumbents

• Telstra Enterprise: Australia's largest telco, offering managed network, cloud, voice, and security services to enterprise and government. Overlaps with Control Networks' connectivity, VoIP, and managed services portfolio but at vastly greater scale.
• CyberCX: Australia's largest dedicated cybersecurity services firm, offering MSSP-style managed security, SOC, and advisory services. Relevant competitive overlap on the cybersecurity portion of Control Networks' stack.
• Fujitsu Australia: Global IT services incumbent with a substantial Australian presence across managed services, cloud, and infrastructure. Competes for the same enterprise IT outsourcing wallet as Control Networks' larger engagements.
• Datacom: One of the largest ANZ-headquartered IT services companies, offering managed services, cloud, security, and consulting across all customer tiers. Sets the competitive benchmark for scale and capability in the Australian MSP market.

Emerging players

• CMD Solutions: Australian Microsoft-focused cloud and managed services provider with deep Azure and Modern Workplace capabilities. Comparable in mid-market segment focus with stronger specialisation in Microsoft cloud services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/controlnetworks
• Facebookfacebook.com/controlnetworks
• LinkedInlinkedin.com/company/controlnetworks

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Control Networks