VoIPTools

What VoIPTools does

VoIPTools is a privately held U.S. software company that develops a suite of more than 30 add-on tools built exclusively for the 3CX phone system. Founded and operated from Batavia, Ohio (with Terms-of-Service governing law in Utah), the company functions as a 3CX Platinum Partner and Advanced Certified partner, holding 15+ years of operational experience with the 3CX platform. Its product portfolio spans call recording management, automated and preview dialers, on-call scheduling and escalation, emergency notification, real-time wallboards, queue management, voicemail handling, call routing, billing code and wrap-up code tracking, Active Directory and contacts synchronization, and reporting — all delivered as web-based modules supported by a 3CX Relay Agent (Linux and Windows) that exposes a REST API for custom integration.

The technology stack combines web-based interfaces with REST API integrations, and in 2024 VoIPTools extended its suite with AI features (transcription, sentiment analysis, summarization, and text-to-speech) built on third-party providers including OpenAI, Azure OpenAI, and Google Gemini. Infrastructure integrations include AWS S3, Google Cloud Storage, and FTP/SFTP for archival; Twilio and Skyetel for SMS notification; and Zabbix for infrastructure monitoring in its managed hosting service.

VoIPTools monetizes primarily through an annual Universal Subscription (tiered by 3CX simultaneous call capacity from $59 to $557+ per month), supplemented by managed hosting services ($60–$150/month plus usage-based storage), optional support packages, and custom development work. The company sells directly via its e-commerce website and through a structured Partner Program for active 3CX resellers that provides tiered discounts, NFR licenses, and partner directory visibility. It serves customers across 100+ countries, with named enterprise logos spanning corrections (DigiCo), healthcare (Dolbey), sports (Mavericks, Clippers), retail (Ace Hardware), transportation (American Van Lines), and security (Barracuda). The company is founder-led by Matthew Orr, operates with 11–50 employees, and discloses no external funding, parent company, or M&A activity.

Name

VoIPTools

Legal name

VoIPTools

Website

https://voiptools.com

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

VoIPTools develops 30+ add-on tools for the 3CX phone system, including recording management, dialers, on-call scheduling, wallboards, and AI-powered transcription. The privately held U.S. company sells to 3CX users and partners globally via subscriptions, managed hosting, and a reseller channel.

Ownership category

akta.pro rank

Product category

Telephony Software Add-ons

NAICS

Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)

Keywords

• 3CX add-ons
• Call center software
• Phone system tools
• Voip software
• Communication automation

Headquarters

HQ city

Cincinnati

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Universal Subscription: Annual subscription model providing access to all 30+ add-on tools with tiered pricing based on 3CX simultaneous call capacity (4 to 1024+ SC). Minimum one-year contract with monthly or annual payment options.
2. Hosting Services: Managed hosting service for VoIPTools and 3CX servers using Amazon infrastructure. Includes 24/7 support, server monitoring, backups, and storage. Pricing from $60-$150/month based on call capacity.
3. Support Packages: Optional support packages including live support with unlimited installation support, or self-service options for customers who prefer to manage their own installations.
4. Custom Development: Custom development services for customers needing tools beyond the standard 30+ add-ons. Available to partners with discounts based on opportunity size.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

VoIPTools develops and sells 30+ add-on software tools that extend the functionality of the 3CX phone system, including wallboards, dialers, recording management, on-call scheduling, emergency notifications, overhead paging, and reporting. The flagship offering is the Universal Subscription, a single annual subscription that grants access to the full suite, priced by 3CX simultaneous call capacity. The company also provides managed hosting for both its own tools and full 3CX servers, plus custom development services.

Product overview

VoIPTools is a suite of 30+ add-on tools designed to supercharge the 3CX phone system. The core offering is the Universal Subscription, which provides access to all tools. The portfolio includes communication automation tools (Power Dialer, Preview Dialer, Auto Voicemail, Auto Call Back), call management tools (Recording Manager, Voicemail Manager, Monitor, Call Router), notification and alerting tools (On Call Manager, Emergency Notifier, Queue Notifier), reporting and analytics tools (Competitive Wallboard, Queues Wallboard, Exporter, Survey Creator), and administrative tools (Profile Manager, Active Directory Sync, Contacts Sync, Wrap-Up Codes). Infrastructure is managed through VoIPTools Hosting and 3CX Hosting services, with the 3CX Relay Agent providing core API communication. AI capabilities are integrated across multiple tools including transcription, sentiment analysis, and text-to-speech features.

Differentiator

Problem solved

Functional benefit

Products and services

• Universal Subscription Annual subscription product that grants access to all 30+ VoIPTools add-on tools for 3CX, with pricing tiered by 3CX simultaneous call capacity (4 to 1024+ SC). Targeted at organizations running 3CX phone systems that want the full add-on suite under a single contract.
• VoIPTools Hosting

Named customers7 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability7 records

Feature5 records

Partnerships

One partnership is on record.

• 3CXcoreStrategic or Co-development PartnerVoIPTools is a 3CX Platinum Partner and Advanced Certified partner with 15+ years of experience with 3CX. They develop add-on tools exclusively for 3CX phone systems and also offer 3CX hosting services. This is the core partnership - VoIPTools builds all their products around 3CX technology.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• 3CX: The cloud PBX platform that VoIPTools exclusively builds add-ons for. Direct overlap in the unified communications and hosted telephony space, but 3CX owns the underlying platform while VoIPTools extends it.
• Five9: Enterprise cloud contact center with workforce engagement, dialers, recording, and analytics comparable to VoIPTools' call center-focused tools (Wallboards, Power Dialer, Recording Manager).
• Genesys: Large CX/contact center platform offering omnichannel routing, recording, analytics, and AI similar in functional scope to the VoIPTools suite, but as a unified enterprise platform.
• Talkdesk: Cloud contact center platform with wallboards, dialers, recording, and AI analytics that compete functionally with VoIPTools' toolset, though at the full CCaaS layer rather than as add-ons to a specific PBX.
• RingCentral: UCaaS/CCaaS provider with cloud PBX, dialers, recording, and analytics features that overlap with VoIPTools' offerings, though RingCentral owns the underlying telephony stack.
• Sangoma Technologies: Parent company of 3CX and a broader UC/communications vendor. Comparable as the platform ecosystem that VoIPTools operates within, offering hosted telephony and PBX-adjacent solutions to enterprise and SMB customers.
• NICE: Enterprise voice analytics, interaction recording, and contact center AI vendor with comparable compliance/QA, transcription, and sentiment analysis features to VoIPTools' AI-enabled Recording Manager.
• 8x8: Cloud communications platform combining UCaaS and contact center with recording, wallboards, and analytics analogous to VoIPTools' toolset, targeting similar SMB-to-enterprise customers.

Emerging players

• Invoca: Conversation intelligence and AI-powered call analytics platform for sales and contact centers, comparable in AI transcription, sentiment, and analytics capabilities now embedded across VoIPTools' tools.
• Vodia Networks: VoIP/PBX software provider serving SMBs and service providers with hosted PBX offerings, comparable to VoIPTools as a smaller-scale VoIP ecosystem player with overlapping customer profiles.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/voiceoveriptools
• LinkedInlinkedin.com/company/voiptools

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VoIPTools