Activeo Singapore Pte Ltd

What Activeo Singapore Pte Ltd does

Activeo Singapore Pte Ltd is a Singapore-incorporated customer experience (CX) and digital transformation consulting firm that has operated since 2014. It serves enterprise clients in the Asia-Pacific region from its Singapore headquarters, reporting more than 150 customers and over 300 delivered projects. Named customers include the National University Health System (NUHS) in healthcare. The firm positions itself as a tech-agnostic system integrator and strategic advisor, implementing and integrating a broad stack of enterprise platforms including Microsoft Teams, Microsoft Dynamics 365, Cisco Webex and Cisco Contact Centre, Zoom, Amazon Connect, Toku Contact Centre, ServiceNow ITSM, ServiceNow CSM, ServiceNow AI Agents, Salesforce, and BMC Helix ITSM. Its offering is organized into five expertise areas: Digital Workplace, Customer CX & Engagement, Customer Data, Voice of the Customer, and IT Service Management. Go-to-market is consultative enterprise field sales with a direct contact and quote-based pricing model, supported by content marketing through its website/blog and a LinkedIn presence. The business model combines professional services (strategic consulting and platform implementation) with an ongoing support/optimization layer, structured as multi-year engagements. Revenue is not disclosed; the firm is privately held with no parent company, no disclosed funding rounds, and no disclosed acquisitions or leadership changes in the source data.

Name

Activeo Singapore Pte Ltd

Legal name

Activeo Singapore Pte Ltd

Website

https://activeo.com.sg

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

101–250 employees

Short description

Activeo Singapore is an APAC enterprise consulting and system integration firm that implements CX, contact centre, CRM, ITSM, and digital workplace platforms from Microsoft, Cisco, ServiceNow, Salesforce, and Amazon, supplemented by AI-enabled analytics, serving 150+ customers across the region.

Ownership category

akta.pro rank

Product category

IT and Digital Transformation Consulting

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)

akta.pro secondary industries

Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Customer Experience (CX) & Service Excellence (EDABACAB)

Keywords

• Customer experience consulting
• Digital transformation services
• System integration services
• Contact center implementation
• IT service management consulting

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Consulting Services: Strategic business consulting and technology implementation services for digital transformation engagements
2. Platform Implementation: Implementation and integration services for enterprise platforms including Microsoft Teams, Zoom, Cisco Webex, ServiceNow, Salesforce, and Amazon Connect
3. Ongoing Support Services: Continuous support and optimization services for implemented solutions

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Activeo provides customer experience (CX) and digital transformation consulting services for enterprises in the Asia-Pacific region, acting as a system integrator for best-in-class technology platforms. The firm delivers strategic business consulting, technology implementation, and ongoing support services across five expertise areas: Digital Workplace, CX & Customer Engagement, Customer Data, Voice of the Customer, and IT Service Management. Core deliverables include contact center implementations, CRM and customer data integrations, IT service management deployments, and collaboration/workspace transformation projects for enterprise clients.

Product overview

Activeo is a customer experience (CX) and digital transformation consulting company that offers a comprehensive portfolio of solutions across five core expertise areas: Digital Workplace, Customer CX & Engagement, Customer Data, Voice of the Customer, and IT Management Consulting. The company acts as a system integrator, implementing best-in-class technology platforms including Microsoft Teams, Zoom, Cisco Webex, Amazon Connect, Cisco Contact Centre, Toku Contact Centre, Microsoft Dynamics 365, ServiceNow, Salesforce, and BMC Helix. Their solutions include AI-powered tools such as XEBO.ai Experience Management, Speech Analytics, Text Analytics, and Predictive Experience for customer insights, along with Feedback Management System and Quality Management modules. Activeo provides end-to-end services from strategic consulting to implementation and optimization, serving over 150 customers with over 300 projects delivered.

Differentiator

Problem solved

Functional benefit

Products and services

• Digital Workplace Consulting Strategic consulting and implementation services to transform enterprise workspaces into seamless digital environments, including conferencing, collaboration, and workspace transformation projects.
• CX & Customer Engagement Consulting Consulting and implementation services to enhance enterprise contact centres with smarter engagement technology, covering CX journey consulting, contact centre platform rollouts, and customer experience optimization.
• Customer Data Consulting Consulting and integration services to centralize and update customer data through dynamic CRM solutions, data integration, and unified operations across enterprise platforms.
• Voice of the Customer Consulting Consulting and measurement solution services to capture customer feedback across channels and convert it into actionable insights using analytics platforms.
• IT Service Management Consulting Consulting and implementation services for IT Service Management platforms, enabling modern enterprises to deliver rapid, superior IT services through unified ITSM platforms.
• ServiceNow Implementation Services Implementation services for ServiceNow ITSM, ServiceNow CSM, and ServiceNow AI Agents, delivering IT service management, customer service management, and AI-driven service automation to enterprise clients.
• Microsoft Teams Implementation Implementation and deployment services for Microsoft Teams, providing productivity-boosting collaboration solutions for enterprise digital workplaces.
• Amazon Connect Implementation Implementation and consulting services for Amazon Connect cloud contact centre solutions, enabling enterprises to deliver Amazon-like customer experiences.
• Salesforce Implementation Implementation services for Salesforce CRM, helping enterprises unify teams, enhance customer experience, and drive growth through customer data integration.
• XEBO.ai Experience Management Implementation Implementation of XEBO.ai Experience Management to provide AI-powered insights for experience measurement across customer journeys.

Named customers1 record

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability9 records

Feature3 records

Partnerships

Nine partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationImplementation partner for Microsoft Teams, Microsoft Dynamics 365, and related Microsoft enterprise solutions. Provides conferencing solutions, productivity enhancement, and CRM platform implementations.
• CiscocoreTechnology or IntegrationCertified partner for Cisco Webex, Cisco Contact Centre, and Cisco collaboration solutions. Implements audio-visual conferencing and contact centre solutions.
• ServiceNowcoreTechnology or IntegrationImplementation specialist for ServiceNow ITSM, ServiceNow CSM, and ServiceNow AI Agents. Delivers IT service management and customer service management solutions.
• SalesforcecoreTechnology or IntegrationPartner for Salesforce CRM implementations, helping unify teams, enhance customer experience, and drive growth through customer data integration.
• Amazon ConnectcoreTechnology or IntegrationPartner for Amazon Connect contact centre solutions, enabling delivery of Amazon-like customer experiences through cloud contact centre implementation.
• ZoomcoreTechnology or IntegrationPartner for Zoom conferencing solutions, providing complete Zoom setup solutions to elevate conference meetings.
• TokucoreTechnology or IntegrationPartner for Toku Contact Centre omnichannel solution, empowering agents with comprehensive contact centre technology.
• BMC HelixcoreTechnology or IntegrationPartner for BMC Helix IT Service Management solutions, providing predictive IT service management with streamlined service processes.
• XEBO.aicoreTechnology or IntegrationPartner for XEBO.ai Experience Management platform, providing AI-powered insights for customer experience measurement and management.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Accenture: Global professional services giant with extensive CX, cloud and enterprise platform implementation practices across all of Activeo's vendor partners — competes broadly for the same transformation wallets at much larger scale.
• Capgemini: Global consulting and digital transformation provider with strong CX, cloud and ServiceNow practices, including established Singapore delivery — competes for the same enterprise RFPs as Activeo.
• Cognizant: Global IT services firm with significant digital transformation, ServiceNow and Salesforce practices — competes with Activeo for mid-market and enterprise modernisation engagements across APAC.
• Deloitte Digital: Consulting arm of Deloitte with deep enterprise transformation, CX and CRM (Salesforce/ServiceNow) practices — overlaps with Activeo's enterprise CX consulting offerings at the top end of the market.

Direct peers

• Avanade: Joint venture between Accenture and Microsoft focused on Microsoft ecosystem implementation including Dynamics 365, Microsoft Teams and Azure services — directly comparable to Activeo's Microsoft-led enterprise integration practice in the APAC region.
• Thoughtworks: Technology consultancy specialising in digital transformation, platform engineering and customer experience across enterprise clients — comparable services-led, multi-platform positioning.
• NTT Data: Major APAC-headquartered global system integrator with significant CX, ServiceNow and contact centre practices, including strong Singapore presence — competes head-to-head with Activeo for enterprise transformation deals.
• NCS Group: Singapore-headquartered technology services firm under Singtel delivering digital transformation, CX and workplace modernisation across APAC government and enterprise — closest regional peer to Activeo by geography and offering.
• Slalom: Tech-agnostic, regionally focused consulting firm delivering CX, digital workplace and cloud transformation across multi-vendor stacks — comparable business model and customer profile to Activeo.

Others

• Toku: Singapore-based cloud contact centre provider that is both a technology partner and ecosystem participant for Activeo's contact centre implementations — adjacent rather than directly competitive.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/activeo-singapore

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Activeo Singapore Pte Ltd