Toku
Toku is a Singapore-based AI-powered cloud communications and customer experience platform serving enterprises across 34+ countries, combining UCaaS, CPaaS, and CCaaS capabilities with APAC-optimized speech AI and in-country telco infrastructure.
- Company typePublic
- Founded2018
- HeadquartersSingapore, Singapore
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Toku does
Toku is a Singapore-based, publicly listed (SGX Catalist: TKU) cloud communications and customer experience platform that unifies voice, messaging, and digital channels into a single AI-powered system tailored for enterprises operating across complex, multi-market environments. Founded in 2017 by Thomas Laboulle and operational from 2018, the company combines UCaaS, CPaaS, and CCaaS capabilities with proprietary AI features and direct in-country telco infrastructure, delivering PSTN replacement in 17 countries and SMS connectivity in 15 countries. Its core technology stack includes an AI-powered omnichannel contact centre, programmable communications APIs (Programmable Voice, Programmable Messaging, In-App Voice Calling, Number Masking, User Verification), and custom-tuned speech recognition models optimized for APAC languages and accents, supplemented by an open-source conversational AI initiative called Makimoto targeting APAC data residency requirements.
Toku primarily serves enterprise customers across eight vertical segments (Government, Fintech, Sharing Economy, Insurance, Travel & Hospitality, Retail & eCommerce, Healthcare, and Multi-market Enterprises) with more than 150 customers including Gojek, foodpanda, Lenskart, Glovo, PedidosYa, JCDecaux, Zenyum, and the Public Utilities Board of Singapore. The company monetizes through subscription and licensing fees (with net revenue retention exceeding 150% in this segment), usage-based charges (growing 21% in FY2025), professional services, and carrier services, operating on custom quote-based enterprise pricing with an enterprise field sales motion complemented by API self-serve and strategic technology partnerships with Zoom, Microsoft Teams, and Salesforce.
Following its January 2026 IPO on SGX Catalist, which raised S$16.25 million at a post-IPO market capitalization of approximately S$142.56 million, Toku has pursued aggressive geographic expansion, entering the Middle East (Bahrain, Qatar) in late 2025, Latin America with PedidosYa in October 2025, Taiwan in October 2025, and Europe (Italy, Portugal, Romania, Spain) with Glovo in February 2026, with stated plans to expand to 18 additional European markets. The platform is anchored by a leadership team that includes a former Singapore Minister as Advisory Board Chair and a CFO with prior controllership experience at Pacnet and Yahoo! SEA, and continues to invest in proprietary AI capabilities across ASR, TTS, autonomous voice agents, and the open-source Makimoto stack.
Toku firmographics
Firmographics- Name
- Toku
- Legal name
- Toku Ltd.
- Website
- https://toku.co
- Company type
- Public
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Toku is a Singapore-based AI-powered cloud communications and customer experience platform serving enterprises across 34+ countries, combining UCaaS, CPaaS, and CCaaS capabilities with APAC-optimized speech AI and in-country telco infrastructure.
- Ownership category
- akta.pro rank
Toku industry classification
Industry- Product category
- Cloud Communications and Contact Centre Software
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
Keywords
Where Toku is headquartered
LocationHeadquarters
- HQ city
- Singapore
- HQ country
- Singapore
- HQ region
- Asia
Offices5 records
Markets served
Toku business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure
Revenue model
- Subscriptions and Licensing: Recurring subscription revenue from cloud communications platform access, contact centre solutions, and AI-powered CX tools. Net revenue retention exceeds 150% for this segment, indicating strong land-and-expand dynamics with existing customers.
- Usage-based Revenue: Consumption-based revenue from voice calls, SMS messaging, and API usage. Grew 21% in FY2025, representing the fastest-growing revenue stream as customer usage scales with their business.
- Professional Services: Consulting and implementation services including the Activeo Singapore acquisition bringing strategic consulting expertise for digital transformation and CX solutions.
- Carrier Services: PSTN replacement in 17 countries and SMS connectivity in 15 countries, providing enterprise-grade voice and messaging infrastructure.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise pricing - Custom quote-based plans |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels8 records
Toku product offering
Product offeringCore offering
Toku provides a cloud-native, AI-powered customer experience (CX) platform that unifies voice, messaging, and digital channels into one system, combined with carrier services (PSTN replacement in 17 countries, SMS in 15). It sells Contact Centre software, Toku AI (Transcribe, Summarise, Voice Generator, Conversation Analytics), Conversational AI chatbots, AI Voice Agents, and programmable communications APIs (Programmable Voice, Programmable Messaging, In-App Voice Calling, Number Masking, User Verification) to enterprise customers across APAC and globally.
Product overview
Toku is a cloud-native, AI-powered modular customer experience (CX) platform built for complexity at scale in APAC and beyond. The platform unifies voice, messaging, and digital channels into one system combining proprietary AI, cloud communications, and professional services. The core portfolio includes Contact Centre (omnichannel CCaaS), Toku AI (Voice Generator, Transcribe, Summarise, Conversation Analytics), Conversational AI (GenAI-powered chatbot platform), and AI Voice Agents. API products include Programmable Voice, Programmable Messaging, In-App Voice Calling, Number Masking, and User Verification. Business telephony integrations cover Microsoft Teams and Zoom Phone. Carrier Services provides PSTN replacement in 17 countries and SMS connectivity in 15 countries. Industry-specific solutions target Government, Fintech, Sharing Economy, Insurance, Travel & Hospitality, and Retail & eCommerce. The platform serves enterprise clients across 34+ countries in Asia Pacific, Latin America, Middle East, and North Africa.
Differentiator
Problem solved
Functional benefit
Brands
- Makimoto: Open-source conversational AI initiative for Asia-Pacific data residency. First release Makimoto Kawa is a managed transcription API service scheduled for July 1, 2026, enabling in-country processing for markets like Indonesia and Vietnam with strict local-server requirements for personal data.
Products and services
- Toku Contact Centre AI-powered cloud-based omnichannel contact centre solution combining voice, messaging, and digital channels with enterprise-grade APAC network connectivity, tailored for APAC languages and accents.
- Toku AI
Quantifiable outcome
- 8% boost in agent productivity through AI summarization reducing wrap-up time by 30 seconds per call (assuming 60 calls per day)
- +3 more outcomes
Companies that use Toku
Customer profileNamed customers10 records
Segments8 records
Ideal customer profiles3 records
Toku technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability10 records
Feature7 records
Toku partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Activeo SingaporecoreAcquired Southeast Asia operations of Activeo, a customer experience consulting firm based in France. Brings strategic consulting expertise to enhance Toku's digital transformation and CX solutions. Supports over 150 customers including government and healthcare institutions in Singapore.
- Zoom Video CommunicationscoreToku joined Zoom Phone's Provider Exchange Program as a pre-integrated carrier, enabling businesses to bring their own PSTN carriers directly into Zoom's collaboration platform. Toku delivers underlying local connectivity for enterprise-grade remote working across APAC, listed as Enhanced Cloud Peering collaborator. Provides PSTN replacement in 15 countries with full feature parity to legacy landlines.
Scale indicators10 records
Recent moves12 records
Expansion highlights8 records
Toku competitors and assessment
Company assessmentDirect peers
- Sinch: Global CPaaS and conversational AI provider with strong messaging and voice API footprint. Competes with Toku across programmable communications for enterprise customers across multiple geographies.
- MessageBird (Bird): Omnichannel communications platform with CPaaS and marketing/professional services AI products. Comparable to Toku's combined CPaaS + Conversational AI + CCaaS positioning.
- 8x8: Unified communications and contact center platform combining UCaaS and CCaaS. Comparable to Toku's combined UCaaS (Teams/Zoom) plus CCaaS positioning for multi-market enterprises.
- Five9: Cloud CCaaS provider focused on AI-powered customer experience. Direct competitor to Toku's AI-enabled omnichannel Contact Centre offering.
- Infobip: Global CPaaS and CCaaS platform with deep emerging-markets presence. Closest comparable to Toku given parallel coverage of complex multi-market enterprise communications and similar API-first, omnichannel positioning.
- Twilio: Global CPaaS leader offering Programmable Voice, Messaging, and Segment. Direct peer in the embedded communications and programmable voice category where Toku competes with its Toku Embeddables suite.
Broad incumbents
- Genesys: Enterprise CCaaS and customer experience platform leader. Competes with Toku's Contact Centre and AI Voice Agents for large enterprise customers in APAC and beyond.
- Vonage (Ericsson): Cloud communications provider (now part of Ericsson) offering UCaaS, CCaaS, and CPaaS APIs. Overlaps with Toku's Microsoft Teams / Zoom Phone / Salesforce integrations and programmable communications products.
- Webex by Cisco: Cisco's UCaaS and Webex Contact Center platform. Competes with Toku in enterprise telephony and contact center, particularly where customers standardize on Cisco ecosystems.
Emerging players
- Agora: Real-time engagement platform offering voice, video, and messaging APIs with strong presence in APAC. Comparable to Toku's Toku Embeddables and programmable communications APIs for developer-led integrations.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Toku social profiles
Digital presenceToku compliance and trust
Trust signalCompliance1 record
Toku financial estimates
Financial estimateRevenue estimate
Valuation estimate
Toku leadership team
Management profileNumber of profiles
Profiles12 records
Toku subsidiaries and ownership
Company hierarchySubsidiaries1 record
Toku funding detail
Funding detailFunding overview
Funding rounds6 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Toku M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Toku
What does Toku do?
Toku provides a cloud-native, AI-powered customer experience (CX) platform that unifies voice, messaging, and digital channels into one system, combined with carrier services (PSTN replacement in 17 countries, SMS in 15). It sells Contact Centre software, Toku AI (Transcribe, Summarise, Voice Generator, Conversation Analytics), Conversational AI chatbots, AI Voice Agents, and programmable communications APIs (Programmable Voice, Programmable Messaging, In-App Voice Calling, Number Masking, User Verification) to enterprise customers across APAC and globally.
Is Toku a public or private company?
Toku is a public company. It is classified as public and is currently operating.
When was Toku founded?
Toku was founded in 2018. It employs 101 to 250 people.
Where is Toku based?
Toku is headquartered in Singapore, Singapore, in the Asia region.
How does Toku make money?
Four revenue lines are on record. Subscriptions and Licensing is the primary driver. The others are usage-based Revenue, professional Services and carrier Services.
Who are Toku's main competitors?
Direct peers on record are Sinch, MessageBird (Bird), 8x8, Five9, Infobip and Twilio. Broad incumbents are Genesys, Vonage (Ericsson) and Webex by Cisco. Agora is listed as an emerging player.
Does Toku have an API?
Yes. Toku offers programmable communications APIs including Programmable Voice, Programmable Messaging, In-App Voice Calling, Number Masking, and User Verification. The APIs enable developers to embed voice calls and messaging capabilities into products, apps, and web browsers. Documentation is available at apidocs.toku.co. Developer documentation is at apidocs.toku.co.
What industry is Toku in?
Toku's product category is Cloud Communications and Contact Centre Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 541511 and its SIC code is 7372.