XEBO.ai
XEBO.ai is an AI-native Experience Management platform that unifies customer experience, employee experience, digital research, and social listening for enterprise and mid-market clients across banking, automotive, healthcare, government, and telecom, with strong Middle East deployments and on-premises data residency options.
- Company typePrivate
- Founded2018
- HeadquartersDover, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What XEBO.ai does
XEBO.ai is an AI-powered Experience Management platform that unifies customer experience (CX), employee experience (EX), digital research, social listening, and customer journey mapping into a single product. Originally launched as Survey2Connect and rebranded to XEBO.ai in 2024, the company serves enterprise and mid-market organizations globally with reported deployment scale of 1Mn+ surveys, 1Bn+ responses, and 100Mn+ workflows across 200+ clients. The platform is built around AI-native capabilities including Text Genie for open-ended text analysis, AI-driven sentiment analysis, predictive analytics for churn prevention, Smart Questions for automated survey authoring, and AI-Powered Customer Journey Mapping. It supports omnichannel feedback collection across web, mobile, WhatsApp, social media, kiosk, and video, and is deployable via cloud or on-premises with local data servers in Saudi Arabia, the UAE, the USA, Singapore, and India to meet data sovereignty requirements.
The company monetizes through annual subscription SaaS contracts sold primarily via enterprise field sales supplemented by a self-serve sign-up flow at app.xebo.ai. Pricing is quote-based and positioned as a more affordable alternative to Qualtrics and Medallia, with no public price points disclosed. Named enterprise customers span banking and finance (HSBC, Visa, MetLife, SAB, Gulf Bank), aviation and travel (Emirates, Virgin Mobile), automotive (BMW, Hyundai), healthcare (Bupa), consulting (BCG), government (Government of Abu Dhabi, ZATCA), energy (Saudi Electricity Company), logistics (Almajdouie), and telecom (ABC). Go-to-market combines enterprise demos, regional event sponsorship (LEAP 2024, CX Strategy Summit 2024, E3 CX Conference 2024), self-serve onboarding, and deep CRM/ERP integrations with SAP, Salesforce, HubSpot, Zendesk, Workday, Power BI, Freshdesk, and Pipedrive.
XEBO.ai operates as a privately-held, founder-led company with no disclosed external funding and is led by CEO and Co-Founder Yash Sultania and Co-Founder and Director Anand Nigam. The company is headquartered in Dover, Delaware, with regional offices in Riyadh, Dubai, and Nairobi, plus engineering and operations centers in Noida and Erode, India. It has been recognized as a Niche Player in the Gartner Magic Quadrant for Voice of the Customer Platforms in both 2025 and 2026, holds SOC 2 Type II, ISO 27001, and GDPR certifications, and reports customer outcomes of 22% revenue growth, 19% retention improvement, 24 NPS-point improvement, and 52% response rate lift among platform users.
XEBO.ai firmographics
Firmographics- Name
- XEBO.ai
- Legal name
- Survey2Connect Private Limited
- Website
- https://xebo.ai
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- XEBO.ai is an AI-native Experience Management platform that unifies customer experience, employee experience, digital research, and social listening for enterprise and mid-market clients across banking, automotive, healthcare, government, and telecom, with strong Middle East deployments and on-premises data residency options.
- Ownership category
- akta.pro rank
XEBO.ai industry classification
Industry- Product category
- Customer Experience Management Software
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)
Keywords
Where XEBO.ai is headquartered
LocationHeadquarters
- HQ city
- Dover
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
XEBO.ai business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription: Subscription-based access to the XEBO.ai Experience Management platform with different tiers for varying business sizes. The platform offers scalable pricing that grows with customer needs, suitable for SMBs through enterprise organizations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Flexible, scalable subscription model for all business sizes |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels13 records
XEBO.ai product offering
Product offeringCore offering
XEBO.ai is an AI-native Experience Management platform that unifies Customer Experience (CX), Employee Experience (EX), Digital Research, Audience panels, Social Listening, and Customer Journey Mapping into a single solution. The platform uses AI, NLP, sentiment analysis, predictive analytics, and LLMs to collect omnichannel feedback (web, mobile, WhatsApp, social, kiosk, video), interpret open-ended responses, and deliver automated reporting with deployment options across cloud and on-premises.
Product overview
XEBO.ai is an AI-powered Experience Management platform (formerly Survey2Connect) that unifies Customer Experience (CX), Employee Experience (EX), Digital Research, and Social Listening into a single interconnected solution. The platform offers AI-native capabilities including sentiment analysis, predictive analytics, Text Genie for text analysis, and Customer Journey Mapping. Key modules include Customer Experience, Employee Experience, Digital Research, Audience/Panels, Social Listening, and Customer Journey Mapping. Features span NPS tracking, Omnichannel feedback collection, Dashboard analytics, Benchmarking, WhatsApp Conversations, Ad Testing, Key Driver Analysis, Predictive Analysis, and Sentiment Analysis. XEBO.ai supports both cloud and on-premises deployment with local data servers in KSA, UAE, USA, Singapore, and India.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Experience (CX) AI-powered customer experience management solution that helps organizations drive customer loyalty through omnichannel feedback collection, sentiment analysis, predictive analytics, and actionable insights across touchpoints.
- Employee Experience Solution for gauging employee sentiments and improving workplace satisfaction through employee feedback collection, analytics, and engagement programs; integrates with HRIS platforms such as Workday.
- Digital Research Brand and product testing across markets using a diverse global panel, enabling organizations to understand how consumers perceive their brand through structured market research surveys.
- Audience (Panels) Global consumer network for digital research providing access to diverse respondents for market research studies and feedback collection.
- Social Listening Real-time insights from conversations across digital and social channels, monitoring brand mentions, sentiment, and consumer conversations on platforms including Meta, YouTube, and others.
- Customer Journey Mapping AI-powered journey intelligence that visually maps end-to-end customer interactions to optimize experience at every touchpoint and highlight where intervention drives impact.
- Text Genie AI-powered tool that transforms open-ended textual responses into decision-ready insights by decoding emotion, sentiment, and nuance from any type of customer feedback using NLP and LLMs.
- XEBO.ai Platform Unified AI-native experience management platform that combines Customer Experience, Employee Experience, Digital Research, Social Listening, and advanced analytics in one solution with flexible cloud or on-premises deployment and local data servers in KSA, UAE, USA, Singapore, and India.
Quantifiable outcome
- 22% revenue growth reported by customers using the platform
- +4 more outcomes
Companies that use XEBO.ai
Customer profileNamed customers16 records
Segments10 records
Ideal customer profiles4 records
XEBO.ai technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability10 records
Feature9 records
XEBO.ai partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core, major and minor.
- GartnercoreAnalyst recognition through inclusion in Gartner Magic Quadrant for Voice of the Customer Platforms 2025 and 2026, validating the company's market position and AI-driven VoC approach.
- SAPcoreDeep integration with SAP allowing seamless data synchronization and workflow automation between XEBO.ai and SAP enterprise systems.
- SalesforcecoreIntegration allowing creation of objects in Salesforce based on configured field mappings. Survey responses collected through XEBO.ai automatically update CRM data, eliminating manual data entry and improving data accuracy.
- HubSpotcoreCRM integration enabling automatic survey dispatch based on CRM events like customer record updates or deletions, providing real-time customer insights.
- ZendeskcoreIntegration allowing survey triggers based on Zendesk CRM events such as ticket updates or deletions, enabling real-time feedback collection at crucial customer journey moments.
- WorkdaymajorIntegration with Workday for HR and employee experience data synchronization, supporting employee feedback and engagement programs.
- Microsoft Power BImajorIntegration allowing survey responses and data to be sent directly to Power BI for robust data visualization and business intelligence.
- FreshdeskmajorCRM integration enabling automatic survey triggers based on Freshdesk events like customer record updates or deletions.
- PipedrivemajorIntegration allowing automatic survey triggers based on CRM events in Pipedrive including updates and deletions, providing real-time customer insights.
- ZapiermajorZapier integration enabling automated workflows connecting XEBO.ai with thousands of other applications without custom development.
- SlackmajorSlack integration for team notifications, reporting, and collaboration around customer feedback and survey results.
- Meta (Facebook/Instagram)majorIntegration with Meta platforms for social media feedback collection and social listening capabilities.
- Amazon Web ServicesmajorCloud infrastructure provider for platform hosting. AWS infrastructure supports cloud deployment options while differentiating from competitors who are exclusively AWS-based.
- STCminorSponsored Women in CX event organized by STC InspireU, demonstrating partnership in the Middle East CX community.
Scale indicators10 records
Recent moves7 records
Expansion highlights7 records
XEBO.ai competitors and assessment
Company assessmentEmerging players
- Revuze: Revuze is an AI-driven VoC and consumer insights platform co-listed with XEBO.ai in the Gartner Magic Quadrant. It overlaps on AI-driven sentiment and feedback analytics but has a narrower geographic and customer footprint.
- Sprinklr: Sprinklr offers unified customer experience management across social, marketing, and care channels with AI-driven analytics. It overlaps with XEBO.ai in social listening and omnichannel feedback but targets a broader enterprise suite buyer.
- AskNicely: AskNicely is a frontline customer experience and NPS platform with comparable NPS tracking, real-time feedback, and CX analytics. It targets a similar mid-market-to-enterprise segment but with a narrower feature footprint than XEBO.ai.
Direct peers
- Qualtrics: Qualtrics is the dominant enterprise VoC/CX platform and XEBO.ai's most frequently cited direct competitor. Both sell experience management, NPS tracking, and survey analytics to large enterprises; XEBO explicitly positions as a cost-effective alternative.
- InMoment: InMoment is an experience intelligence and VoC platform with AI-driven text analytics, journey mapping, and CX surveys. Operates in the same enterprise buyer segment as XEBO.ai with overlapping customer experience management capabilities.
- SMG (Service Management Group): SMG is a CX and VoC platform co-listed with XEBO.ai as a Niche Player in the 2026 Gartner Magic Quadrant. Both target enterprise customers with feedback-driven experience management offerings.
- Medallia: Medallia is a leading enterprise VoC and customer experience platform with comparable AI-driven analytics, journey mapping, and omnichannel feedback capabilities. XEBO.ai explicitly names Medallia as a premium competitor it undercuts on price.
- QuestionPro: QuestionPro is a survey, CX, and VoC platform appearing alongside XEBO.ai in the Gartner Magic Quadrant for VoC Platforms. Both serve enterprise customers with multilingual survey capabilities and analytics.
Broad incumbents
- Concentrix: Concentrix is a global CX services and technology provider co-listed with XEBO.ai in the Gartner Magic Quadrant for VoC Platforms. It combines BPO services with VoC technology, operating at a much larger scale and broader scope than XEBO.ai.
- Verint: Verint is a large customer engagement and VoC vendor co-listed with XEBO.ai in the Gartner Magic Quadrant. It offers a broader portfolio spanning workforce optimization and contact center analytics beyond pure VoC, making it a broader incumbent rather than a direct niche competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat7 records
Key risks7 records
Key highlights7 records
Customer concentration
XEBO.ai social profiles
Digital presenceXEBO.ai compliance and trust
Trust signalCompliance3 records
XEBO.ai financial estimates
Financial estimateRevenue estimate
Valuation estimate
XEBO.ai leadership team
Management profileNumber of profiles
Profiles3 records
XEBO.ai funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
XEBO.ai M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about XEBO.ai
What does XEBO.ai do?
XEBO.ai is an AI-native Experience Management platform that unifies Customer Experience (CX), Employee Experience (EX), Digital Research, Audience panels, Social Listening, and Customer Journey Mapping into a single solution. The platform uses AI, NLP, sentiment analysis, predictive analytics, and LLMs to collect omnichannel feedback (web, mobile, WhatsApp, social, kiosk, video), interpret open-ended responses, and deliver automated reporting with deployment options across cloud and on-premises.
Is XEBO.ai a public or private company?
XEBO.ai is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was XEBO.ai founded?
XEBO.ai was founded in 2018. It employs 11 to 50 people.
Where is XEBO.ai based?
XEBO.ai is headquartered in Dover, United States, in the North America region.
How does XEBO.ai make money?
One revenue line is on record: saaS Subscription.
Who are XEBO.ai's main competitors?
Emerging players on record are Revuze, Sprinklr and AskNicely. Direct peers are Qualtrics, InMoment, SMG (Service Management Group), Medallia and QuestionPro. Broad incumbents are Concentrix and Verint.
Does XEBO.ai have an API?
Yes. XEBO.ai provides a public API accessible at developer-api.xebo.ai for developers to build integrations and automate workflows. Developer documentation is at developer-api.xebo.ai.
What industry is XEBO.ai in?
XEBO.ai's product category is Customer Experience Management Software. Its primary akta.pro industry code is HDAEANAA, End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management). Its NAICS code is 54151 and its SIC code is 7372.