What PSZ does

Psychosoziale Zentren gGmbH (PSZ) is an Austrian non-profit (gemeinnützige GmbH, gGmbH) psychosocial services provider headquartered in Stockerau, Lower Austria, and operating primarily across Lower Austria and Vienna. Founded in 1978 and now in its 45th+ year, PSZ delivers the full continuum of psychosocial care for adults with psychiatric illness and addiction, their relatives, and children of mentally ill parents — through five integrated service lines: Beratung & Behandlung (PSD counseling, KIPKE child counseling, Suchtberatung addiction services), Freizeit (Clubs), Berufliche Integration (Arbeitsassistenz ibi, INDI, PIA, werkRäume day structures, Jobcoaching), Wohnen (mobile Wohnassistenz and intensive residential care), and PSZ Akademie (free public training plus the Bündnis gegen Depression NÖ alliance). Distribution is anchored in roughly 12+ PSD locations across Lower Austria, a Vienna INDI office at Donau-City-Straße 8, and an integrated Beratungszentrum in Gänserndorf with 25 multidisciplinary staff; digital extensions include the encrypted Aygonet online counseling platform, self-hosted Matomo analytics, the Simplecast/YouTube-distributed podcast "Wege zur psychischen Gesundheit" (~89 episodes), and the HintCatcher-based whistleblower tool.

Underlying technology is deliberately conservative and compliance-driven rather than differentiated: Aygonet delivers SSL-encrypted, asynchronous counseling with no consultation data stored on PSZ servers (inactivity-based auto-deletion at 12 months), Matomo is self-hosted to avoid third-party data transfer under DSGVO, and the HintCatcher system implements the Austrian Whistleblower Protection Act (HSchG). There is no evidence of proprietary AI, predictive models, or automation of clinical workflows — service delivery remains fundamentally human-mediated by multiprofessional clinical teams.

PSZ is funded primarily through public sector contracts with the State of Lower Austria (Land NÖ), the Sozialministeriumservice NÖ (federal), AMS NÖ (Austrian Public Employment Service), and the NÖ Gesundheits- und Sozialfonds (for KIPKE); all core client-facing services are free of charge to end users. Supplementary revenue comes from minor werkRäume product sales through psz-shop.at and from the freemium PSZ Akademie training catalogue. The organization operates as an independent entity with no parent company, no funding rounds, no M&A activity, and no subsidiaries; governance is exercised by a five-person Geschäftsleitung currently including Andrea Stoick and Marlene Mayrhofer as Managing Directors (Geschäftsführerinnen), with Dr. Kurt Einzinger serving as Data Protection Officer (Datenschutzbeauftragter).

Name

PSZ

Legal name

Psychosoziale Zentren gGmbH

Website

https://psz.co.at

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

251–500 employees

Short description

Psychosoziale Zentren gGmbH (PSZ) is a non-profit psychosocial services provider in Lower Austria and Vienna, delivering counseling, addiction treatment, vocational integration, residential care, and public mental-health training to people with psychiatric illness, addiction, and their families, funded primarily by Austrian government bodies.

Ownership category

akta.pro rank

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Behavioral Health & MTSS/RTI Tiered SEL Supports (EDAKAMAE)

Keywords

• Psychosocial counseling
• Mental health services
• Addiction counseling
• Vocational rehabilitation
• Residential mental health care

Headquarters

HQ city

Stockerau

HQ country

Austria

HQ region

Europe

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Funding (Land NÖ & Sozialministeriumservice NÖ): PSZ gGmbH is primarily funded by public subsidies from the state of Lower Austria (Land NÖ) and the Sozialministeriumservice NÖ. These funders finance the core operations including counseling, residential care, vocational integration, and day structured services.
2. AMS NÖ Funding (Vocational Integration Services): The Arbeitsmarktservice NÖ (AMS NÖ) co-finances vocational integration programs including Arbeitsassistenz (ibi), INDI, and werkRäume, supporting clients with mental illness in entering or retaining employment.
3. PSZ Akademie (Free Training & Workshops): The PSZ Akademie offers free training, workshops, and lectures to the public on topics related to mental illness and psychosocial health, funded through institutional subsidies as part of community outreach programs.
4. werkRäume Product Sales: werkRäume day centers produce and sell goods (including textile products with the green ribbon symbol) through an online shop (psz-shop.at) and at markets, generating supplementary revenue from vocational training product sales.

Pricing tiers

Go-to-market motion2 records

Distribution channels8 records

Marketing channels11 records

Core offering

PSZ gGmbH provides integrated psychosocial care for people with mental illness and addiction across Lower Austria and Vienna. Its core offerings include outpatient psychosocial counseling (PSD), child counseling for families affected by mental illness (KIPKE), addiction counseling (Suchtberatung), vocational rehabilitation programs (Arbeitsassistenz ibi, INDI, PIA, werkRäume), residential support (Mobile Wohnassistenz, intensive Wohnbetreuung), and free public education through the PSZ Akademie including the Bündnis gegen Depression NÖ initiative.

Product overview

PSZ (Psychosoziale Zentren gGmbH) operates a comprehensive integrated service system for mental health care in Lower Austria and Vienna. The organization offers a portfolio of interconnected services organized into five main divisions: (1) Beratung & Behandlung (Consultation & Treatment) including the Psychosozialer Dienst (PSD), KIPKE child counseling, and addiction services; (2) Freizeit (Leisure/Clubs) for social integration; (3) Berufliche Integration (Vocational Integration) with work assistance (ibi), werkRäume day structures, INDI and PIA employment programs; (4) Wohnen (Living) with mobile assistance and intensive residential care; and (5) PSZ Akademie with training and public education including the Bündnis gegen Depression NÖ alliance. Supporting digital services include online counseling via the Aygonet platform and the 'Wege zur psychischen Gesundheit' podcast. The organization serves approximately 180 employees across multiple locations, with founding roots dating to 1978 and current operations spanning 45+ years.

Differentiator

Problem solved

Functional benefit

Brands

• PSZ Akademie: Free training, workshops and lectures on topics related to mental illness
• Psychosozialer Dienst (PSD)
• KIPKE
• Bündnis gegen Depression NÖ
• werkRäume
• ibi Arbeitsassistenz
• Club Andiamo

Quantifiable outcome

• Approximately 280 clients and relatives per year at PSD Gänserndorf, plus 60 children through KIPKE
• +7 more outcomes

Named customers7 records

Segments7 records

Ideal customer profiles3 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Caritas St. PöltencoreStrategic or Co-development PartnerCaritas St. Pölten operates the Psychosozialer Dienst in western Lower Austria districts and co-organizes the Bündnis gegen Depression NÖ with PSZ. Susanne Karner (Head of Psychosocial Facilities, Caritas St. Pölten) participates in Bündnis events. Both organizations collaborate on mental health awareness and care provision.
• HPE Österreich (Hilfe für Angehörige psychisch Erkrankter)coreStrategic or Co-development PartnerAustrian organization for relatives of mentally ill individuals with which PSZ collaborates closely. HPE Austria's GF Edwin Ladinser regularly attends PSZ events and co-organizes Angehörigengruppen and Trialog groups. HPE offers Austria-wide phone support (01 5264202) and regional Angehörigengruppen referenced at PSZ locations.
• HSSG (Hilfe zur Selbsthilfe für seelische Gesundheit)coreStrategic or Co-development PartnerSelf-help organization for mental health co-founded by Johann Bauer, who serves as HSSG Chairman and PSZ Board member. HSSG co-organizes Bündnis gegen Depression NÖ and participates in PSZ events. PSZ supports HSSG's mission of peer-to-peer mental health support.
• Volkskundemuseum WienminorStrategic or Co-development PartnerVienna Museum of Folk Life operates a vocational training partnership with PSZ's INDI program, allowing PSZ clients to complete work training placements at the museum. This partnership enables participants to discover and develop their abilities in a real work environment as part of the INDI program.
• Municipality of TullnminorStrategic or Co-development PartnerThe City of Tulln (represented by Mayor Peter Eisenschenk and Councilor Elfriede Pfeiffer) partnered with PSZ to establish the new werkRaum Tulln facility on an accessible commercial site near the train station, supporting local vocational rehabilitation.

Scale indicators12 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• pro mente Austria: Austrian mental health advocacy and service umbrella organization focused on psychosocial care, recovery-oriented support, and anti-stigma work — sharing PSZ's mission in mental health service delivery and policy advocacy.
• HPE Österreich (Hilfe für Angehörige psychisch Erkrankter): Austrian family support organization for relatives of people with mental illness, partnering directly with PSZ on Angehörigengruppen and Trialog groups. Comparable as a peer-organization serving the same client ecosystem in Austria.
• Anton Proksch Institut: Austria's leading specialized addiction treatment hospital and research center, operating residential and outpatient Suchtbehandlung programs. Directly comparable for PSZ's Suchtberatung and addiction counseling services delivered under similar public funding models.
• Caritas St. Pölten: Diocesan Caritas branch operating the Psychosozialer Dienst in western Lower Austria and co-organizing Bündnis gegen Depression NÖ with PSZ. Direct operational peer sharing the same funding framework and service delivery model within Lower Austria.

Broad incumbents

• Caritas Österreich: Austria's largest non-profit social services confederation, operating across Caritas dioceses including St. Pölten (which directly partners with PSZ on western Lower Austria PSD services and Bündnis gegen Depression). Directly comparable as a multi-service psychosocial, addiction, and family support provider funded by Austrian public contracts.
• Volkshilfe Österreich: Austrian social services non-profit providing social counseling, family support, and psychosocial services for vulnerable populations. Comparable as a publicly funded multi-service non-profit with similar target clients and operating model.
• Hilfswerk Österreich: Austrian non-profit providing family, health, and social services including home-based care, family counseling, and psychosocial support. Comparable as a publicly funded multi-service non-profit operating across Austrian regions with overlapping client segments.
• Diakonie Österreich: Austrian Protestant social services organization providing psychosocial care, addiction services, employment assistance, and housing support across multiple Bundesländer. Comparable to PSZ in scope of services (counseling, vocational integration, residential care) and reliance on public funding.

Regional players

• Psychosoziale Dienste Wien (PSD Wien): Vienna's municipal psychosocial services provider, operating the Psychosozialer Dienst model that PSZ also runs in Lower Austria. Directly comparable in service model (PSD counseling, mobile support, residential) but in a different Austrian Bundesland with separate funding.
• Sucht- und Drogenkoordination Wien: Vienna's addiction and drug coordination office providing addiction counseling and treatment planning infrastructure. Comparable to PSZ's Suchtberatung offering, though primarily a coordination/policy body rather than direct service provider.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCPSf0vZ7k5LBGlGo4jOPRVA
• LinkedInlinkedin.com/company/psz-ggmbh

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PSZ