TechCollective

What TechCollective does

TechCollective is a worker-owned managed service provider (MSP) delivering enterprise-class IT support to small and medium-sized businesses and nonprofit organizations across three U.S. metros: Boston, San Francisco, and New Orleans. Originally founded as a cooperative in San Francisco in 2006, the firm expanded to Boston in 2012 and added New Orleans in 2024 through a merger with C4 Tech and Design, the oldest worker-owned IT company in the United States. The company is a founding member of the Tech Cooperative Federation and is governed as a cooperative under Massachusetts law, with worker-members holding equity and democratic control over operations.

The service portfolio centers on two monthly SLA plans (PROTECT at $500/month covering cross-platform endpoint security and managed updates, and HELPDESK at $800/month for full end-user support), supplemented by hourly and project-based professional services and a dedicated Google Workspace migration and support practice (~ $50/employee/year, free for nonprofits). Technically, the offering is delivered via a centralized monitoring and alerting system, ScreenConnect-based remote support, and a curated stack of third-party tools (ESET endpoint protection, Datto and Backblaze backup, JumpCloud identity, Ubiquiti and Cisco Meraki networking), with cross-platform parity across Windows, MacOS, and Linux as a stated differentiator from typical Windows-centric MSPs.

The go-to-market is consultative and sales-led, anchored by free 30-minute consultations, a website-driven inbound funnel, on-site and remote delivery within each metro, and word-of-mouth referrals supported by published client testimonials. No external funding has been raised, revenue is not disclosed, and the firm operates with 1-10 employees across its three locations.

Name

TechCollective

Legal name

TechCollective

Website

https://techcollective.com

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

1–10 employees

Short description

TechCollective is a worker-owned managed service provider delivering cross-platform IT support, security, backup, and Google Workspace services to hundreds of SMBs and nonprofits across Boston, San Francisco, and New Orleans.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industry

Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

Keywords

• Managed IT services
• IT support services
• Network infrastructure design
• Endpoint security management
• Cloud backup solutions

Headquarters

HQ city

Cambridge

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Monthly SLA/Service Plans: Recurring monthly subscription services (SLAs) providing ongoing IT support, monitoring, security updates, and helpdesk services. Plans include PROTECT ($500/mo) and HELPDESK ($800/mo). These provide predictable recurring revenue and long-term client relationships.
2. Hourly/Project-Based Services: Time-and-materials billing for specific projects, migrations, remediation work, and break/fix support outside of SLA contracts. Allows flexibility for clients not wanting monthly commitments.
3. Google Workspace Migration Services: Project-based migration services to help organizations transition to Google Workspace, including back-end preparations, data transfer, device configuration, and employee training.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

TechCollective is a worker-owned managed service provider that delivers enterprise-class IT support to small and medium-sized businesses and nonprofits, including endpoint security, 24/7 monitoring, network infrastructure, cloud storage and backup, and helpdesk services. The firm sells recurring monthly service plans (PROTECT at $500/month for endpoint protection and HELPDESK at $800/month for full end-user support) supplemented by hourly and project-based services such as Google Workspace migrations. Services span Windows, macOS, and Linux environments and are delivered through a combination of on-site and remote support across Boston, San Francisco, and New Orleans.

Product overview

TechCollective is a worker-owned managed service provider offering a portfolio of IT support and technology services to businesses and nonprofits. Their core offerings include the PROTECT plan (device security and endpoint protection starting at $500/month) and the HELPDESK plan (full end-user support starting at $800/month), both available through monthly SLAs. They provide specialized Google Workspace migration and support services, cross-platform support for Windows, MacOS, and Linux, network infrastructure services, and data backup and storage solutions. The company operates across Boston, San Francisco, and New Orleans, combining proactive monitoring with responsive support to deliver comprehensive IT services.

Differentiator

Problem solved

Functional benefit

Products and services

• PROTECT Plan Monthly endpoint protection and device security service for SMB and nonprofit clients, covering Windows, Mac, and Linux endpoints with managed OS and security updates, ESET Endpoint Antivirus, preventative maintenance, hardware monitoring, and sub-one-hour SLA response. Priced starting at $500 per month.
• HELPDESK Plan Monthly full end-user IT support service for SMB and nonprofit clients, covering software troubleshooting, user account management, and priority response times. Priced at $800 per month.
• Google Workspace Migration and Support Project-based migration and ongoing support service for organizations transitioning to Google Workspace, including email, contacts, calendars, and Google Drive integration, plus employee training. Priced at approximately $50 per employee per year; free for nonprofits.
• Network Infrastructure Services Network design, implementation, and management service for SMB and nonprofit clients, covering wireless networks, VPNs, remote access, and security using Ubiquiti Networks and Cisco Meraki enterprise-grade solutions.
• Data Backup and Storage Solutions Backup, storage, and disaster recovery service for SMB and nonprofit clients, leveraging Datto and Backblaze for backup, Google Drive, Dropbox, and OneDrive for cloud storage, plus QNAP/Synology on-premise file server support with HIPAA-compliant storage options.

Quantifiable outcome

• SLA response time under one hour for emergency issues
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration17 records

Feature3 records

Partnerships

Two partnerships are on record, tiered core.

• Tech Cooperative FederationcoreStrategic or Co-development PartnerTechCollective (both Boston and San Francisco co-ops) are founding members of the Tech Cooperative Federation, an organization supporting worker-owned cooperatives in the tech industry.
• C4 Tech and DesigncoreStrategic or Co-development PartnerC4 Tech and Design, based in New Orleans and described as the oldest worker-owned IT company in the United States with 20+ years of experience, is merging with TechCollective. This extends TechCollective's geographic coverage to include New Orleans.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Others

• Pax8: Cloud commerce platform that distributes cloud and security solutions to managed service providers. Operates in TechCollective's ecosystem as an enabling partner/vendor rather than a direct competitor.

Direct peers

• NerdsToGo: Franchise-based IT support and managed services provider serving small businesses and consumers with on-site and remote support. Closely comparable to TechCollective in target customer (SMB), delivery model, and service breadth.
• MyITpros: Regional managed IT services provider serving SMB and mid-market clients with monitoring, helpdesk, and cloud services. Comparable to TechCollective in operational model and customer targeting.
• Dataprise: Mid-Atlantic managed IT services provider delivering helpdesk, cybersecurity, and cloud services to SMBs. Similar customer base and service mix to TechCollective, though operating at larger scale in fewer geographies.
• NetGain Technologies: Regional managed IT services provider with strong SMB and healthcare vertical exposure. Similar positioning to TechCollective around outsourced IT for organizations without in-house teams.
• River Run: Wisconsin-based managed IT services firm serving SMB clients with helpdesk, security, and cloud services. Comparable customer segment and managed-service delivery model to TechCollective.
• CMIT Solutions: Franchise network of managed IT service providers targeting SMBs with proactive monitoring, helpdesk, and cybersecurity offerings. Directly comparable to TechCollective in customer profile and service portfolio.
• Ntiva: Managed IT services and cybersecurity provider serving SMB and mid-market customers across multiple US regions with helpdesk, cloud, and compliance offerings. Comparable in service breadth and customer profile.

Broad incumbents

• All Covered (Konica Minolta): Large-scale managed IT services division of Konica Minolta serving SMB through enterprise customers. Overlaps with TechCollective on SMB IT services but operates at substantially greater scale and breadth.
• Geek Squad (Best Buy): Best Buy's consumer and small-business tech support arm offering on-site and remote helpdesk services. Targets adjacent SMB and prosumer segments with overlapping service categories.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/boston-techcollective

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TechCollective