Grupo Voalle

Name

Grupo Voalle

Legal name

Grupo Voalle

Website

https://grupovoalle.com.br

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Telecom/ISP Management Software (Vertical SaaS)

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)

akta.pro secondary industries

Enterprise Service Management (ESM) Platforms (HDAEALAB), iPaaS (Cloud Integration Platforms) (HDAEAIAB), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)

Keywords

• ISP management software
• Telecom billing platform
• Fiscal compliance engine
• Field service management
• B2B SaaS platform

Headquarters

HQ city

Santa Maria

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Platform Subscription: Subscription-based revenue model for the elleven unified management platform. The platform provides ERP modules, FSM, billing, invoicing, and support capabilities for ISPs under a recurring subscription model.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Grupo Voalle develops and sells "elleven," a cloud-based unified management SaaS platform purpose-built for internet service providers (ISPs). The platform integrates ERP modules, Field Service Management with a native technician app, a proprietary fiscal engine, omnichannel customer service, CRM, and a customer mobile app, covering sales, activation, invoicing, billing, and support journeys in a single connected workflow. Revenue is generated through recurring subscriptions to ISPs across Brazil, Argentina, and Colombia.

Product overview

Grupo Voalle is a technology company ecosystem offering unified management platforms for Internet Service Providers (ISPs). The flagship product is elleven, a unified management platform that integrates all ISP processes through the CORE business module covering Sales, Activation, Invoicing, Billing, and Support journeys. The portfolio includes legacy products (SYNSUITE, Syntesis) and acquired brands (EliteSoft) along with complementary modules including Field Service Management (FSM), Voalle University, Client Portal, Customer App, Fiscal Engine, CRM, and payment gateway FineePay. The ecosystem serves 500+ clients across Brazil, Argentina, and Colombia.

Differentiator

Problem solved

Functional benefit

Brands

• elleven: Unified management platform for internet service providers developed by Grupo Voalle. Connects every area of ISP from sales to customer service in a single intelligent workflow, providing visibility, automation, and performance.
• Syntesis
• SYNSUITE

Products and services

• elleven Cloud-based unified management SaaS platform for internet service providers (ISPs) that connects sales, activation, invoicing, billing, and support journeys in a single intelligent workflow. Includes native ERP modules, Field Service Management with a technician app, a proprietary fiscal engine, omnichannel customer service, CRM, and a customer-facing mobile app. Delivered as a recurring subscription to ISPs in Brazil, Argentina, and Colombia.

Quantifiable outcome

• Real reduction in delinquency through automated billing and intelligent communications
• +5 more outcomes

Named customers18 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration23 records

AI capability2 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core.

• EliteSoftcoreStrategic or Co-development Partner · 1 January 2023Strategic merger with EliteSoft, a pioneer company in developing software for ISPs. The merger strengthened Grupo Voalle's position in the ISP software market and resulted in the inauguration of a new headquarters in Londrina-PR. This was a significant acquisition combining two established ISP software companies.
• Main Neutral Network CompaniescoreStrategic or Co-development Partner · 1 January 2022Partnership with the main Neutral Network companies in the market, gaining authority in the ISP market. These partnerships were significant for expanding Grupo Voalle's ecosystem and integration capabilities.
• FineecoreTechnology or IntegrationFinee is the payment gateway used by the elleven platform. Provides payment processing, payment slip management, and collection services. Customers can access Finee through the client portal for payment tracking.

Scale indicators4 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• Mega Sistemas: Established Brazilian ERP vendor serving mid-market and enterprise across verticals. Adjacent competitor in the broader Brazilian enterprise software market where ISP operators may evaluate consolidation onto a single ERP suite rather than a vertical specialist.
• Senior Sistemas: Major Brazilian HCM and ERP platform serving SMB and mid-market across multiple verticals. Competes in the broader Brazilian ERP market where ISPs may evaluate alternatives; similar geographic footprint but much broader (non-ISP) focus.
• Hansen Technologies: ASX-listed specialist provider of billing, customer care, and analytics software for telecom, energy, and utilities. Direct overlap in ISP billing, customer management, and CRM modules, though Hansen serves larger global operators rather than regional LATAM ISPs.
• Amdocs: NASDAQ-listed global leader in telecom BSS, OSS, and network services software. Competes for ISP/telco managed services, billing, and CRM deals; significantly larger than Grupo Voalle but addresses overlapping buyer personas and use cases.
• Optiva: Canadian telecom BSS provider serving operators worldwide with billing, charging, and CRM solutions. Comparable as a vertically-focused telecom software vendor with overlapping product categories (billing, CRM, customer management) for ISP/telco buyers.
• TOTVS: Largest Brazilian ERP company listed on B3 (TOTS3), serving multiple verticals including telecom/service providers. Comparable as a broad ERP platform competitor that could extend into ISP-specific workflows, though Grupo Voalle is materially deeper in ISP domain expertise.
• Netcracker Technology: NEC-owned global provider of BSS/OSS solutions for tier-1 telecom operators and ISPs. Directly competes with elleven at the high end of the ISP/telco software stack, though Netcracker targets much larger carriers with multi-million-dollar deals.
• Salesforce (Communications Cloud): Global CRM leader with an industry-specific Communications Cloud targeting telecom/ISP sales, service, and billing workflows. Competes at the customer-facing module layer (CRM, support, portal) of elleven, though with a horizontal platform rather than vertical ERP depth.

Emerging players

• Cerillion: LSE-listed provider of BSS/OSS solutions for telecoms, ISPs, and utilities, with a modular pre-integrated suite. Closest in scale and product breadth to Grupo Voalle, with similar mid-market operator focus — making it a strong direct comparability on go-to-market and product architecture.
• Tecnotree: Finnish telecom BSS/OSS vendor focused on emerging-market operators in LATAM, Africa, and Asia. Most directly comparable peer in scale and target customer segment (mid-tier ISPs in emerging markets), with overlapping billing, CRM, and digital marketplace capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/grupovoalle
• Instagraminstagram.com/grupovoalle
• Facebookfacebook.com/grupovoalle

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Grupo Voalle