What Ripplecom does

Ripplecom is an Irish telecommunications and managed services provider that was acquired by the Viatel Group in 2020 and subsequently absorbed into Viatel Ireland Ltd in 2021. As a standalone brand page it still serves as a gateway for former Ripplecom enterprise, wholesale, and channel customers, who are now supported by a 160-person team based in Dublin, Dundalk, and Limerick. Customers are directed to contact the Viatel Sales Team for new business or their existing account manager for ongoing service, with 24/7 support handled via a shared Support Centre.

The product portfolio is effectively the Viatel platform, organized around six solution areas: Cybersecurity Solutions, AI Solutions Suite, Cloud Transformation (Azure, FLEXICloud, colocation), Networks and Connectivity (Dedicated Internet Access, Business Broadband, SD-WAN, Orion monitoring, LEO Satellite, Secure DIA), Microsoft Solutions (Microsoft 365, Azure migration, Teams Rooms, CoPilot for Microsoft 365), and Voice and UC (Cloud Voice, Voice for Teams, SIP Trunks, Voice Routing, NGNs), backed by Managed and Advisory IT Services. Technical integration with Microsoft 365, Azure, and Microsoft Teams is a central architectural thread.

The business model is subscription/recurring telecommunications and managed services revenue, sold through direct enterprise field sales with dedicated account managers, an inside sales team, a wholesale/channel partner channel for carriers and resellers, and a self-serve customer portal at ripplecom.azotel.com. Customer segments span wholesale carriers, enterprise, channel partners, and public sector bodies in Ireland, with named vertical coverage including healthcare, financial services, credit unions, retail, construction, and professional services. Pricing is not publicly disclosed and is handled through direct sales engagement.

Name

Ripplecom

Legal name

Ripplecom

Website

https://ripplecom.net

Company type

Private

Founded year

2009

Operating status

Acquired

Headcount range

11–50 employees

Short description

Ripplecom is an Irish telecommunications and managed services provider, acquired by Viatel Group in 2020 and integrated into Viatel Ireland Ltd in 2021, now serving wholesale, enterprise, channel, and public sector customers across Ireland with connectivity, voice, cloud, and managed IT services.

Ownership category

akta.pro rank

Product category

Business Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Wired Telecommunications Carriers (517111), All Other Telecommunications (5178)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Multi-Site Enterprise Connectivity Bundles (Hybrid WAN/MPLS+Internet) (HDAIAFAL)

akta.pro secondary industries

Enterprise LAN/WAN & SD-WAN Services (BPAEAEAD), Carrier Ethernet & Wavelength Wholesale (E-Line/E-LAN, OTN, lambda) (HDAIAEAB), Wholesale Fixed Access & Bitstream Providers (HDAIABAF)

Keywords

• Business broadband services
• Managed network connectivity
• Unified communications solutions
• Enterprise SD-WAN services
• Telecommunications infrastructure

Headquarters

HQ city

Limerick

HQ country

Ireland

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Telecommunications Services: Ripplecom provides telecommunications services including business broadband, dedicated internet access, SD-WAN, voice services (SIP trunks, cloud voice, voice for Teams), and managed IT services to wholesale, channel, enterprise customers and public sector bodies across Ireland.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Ripplecom provides business telecommunications services in Ireland including business broadband, dedicated internet access, SD-WAN, voice services (SIP trunks, cloud voice, voice for Microsoft Teams), and managed IT services. Following the 2020 acquisition by Viatel Group, Ripplecom's customers transitioned to Viatel Ireland Ltd and now access an expanded portfolio spanning connectivity, voice/UC, cloud, cybersecurity, AI, and Microsoft solutions.

Product overview

Ripplecom, acquired by Viatel Group in 2020, operates as part of Viatel's broader telecommunications and technology portfolio. The product offering is a unified platform-plus-services architecture organized around six core solution areas: Cybersecurity Solutions (enterprise security and resilience), AI Solutions Suite (generative AI and secure AI chat), Cloud Transformation (Azure and FLEXICloud services), Networks & Connectivity (including Orion, SD-WAN, Business Broadband, DIA, and LEO Satellite), Microsoft Solutions (Microsoft 365, Azure, Teams Rooms, and CoPilot), and Voice & UC (Cloud Voice, Voice for Teams, SIP Trunks). These solutions are supported by IT Services including managed and advisory offerings. Ripplecom customers transitioned to Viatel Ireland Ltd in 2021 and now access these integrated services alongside a customer self-service portal.

Differentiator

Problem solved

Functional benefit

Products and services

• Business Broadband
• Dedicated Internet Access (DIA)
• SD-WAN
• LEO Satellite Connectivity
• Secure DIA
• Orion
• Cloud Voice
• Voice for Teams
• SIP Trunks
• Voice Routing
• Non-Geographic Numbers (NGNs)
• Cybersecurity Solutions
• AI Solutions Suite
• FLEXICloud
• Azure Migration & Management
• Colocation
• Microsoft 365
• Microsoft Teams Rooms
• CoPilot for Microsoft 365
• Microsoft Surface Modernization
• Managed Services
• Advisory Services

Segments6 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability2 records

Scale indicators1 record

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• Vodafone Ireland: Major Irish enterprise telecom provider offering fixed connectivity, SD-WAN, cloud, and IoT solutions to enterprise and public sector customers — a direct competitor in the same mid-market/enterprise segments.
• Eir: Incumbent Irish fixed and mobile operator with extensive fibre and enterprise voice/network reach. Competes directly with Ripplecom/Viatel in enterprise connectivity, SD-WAN, and SIP trunking markets.
• BT Ireland: Enterprise-focused arm of BT in Ireland, offering WAN, SD-WAN, voice, and cloud solutions. Competes for the same enterprise and public sector connectivity and UC deals.

Direct peers

• Colt Technology Services: Pan-European enterprise connectivity and SD-WAN provider with strong voice/SIP heritage. Comparable in offering enterprise DIA, SD-WAN, SIP, and UC services to multi-site enterprises.
• Wavenet: UK-based managed connectivity and unified communications provider offering SD-WAN, SIP, cloud voice, and managed IT — a strong analog on offerings, target customer, and channel/wholesale motion.
• TalkTalk Business: UK-based business connectivity and voice provider serving SMB and mid-market with broadband, Ethernet, SIP, and UC — overlapping customer and product profile.
• Gamma Communications: UK-headquartered communications provider specializing in cloud voice, SIP trunks, SD-WAN, and mobile. Highly comparable product mix and channel-led GTM model.
• Exponential-e: UK enterprise connectivity and cloud provider offering SD-WAN, DIA, voice, and managed services. Comparable in serving enterprise customers with bundled connectivity-plus-managed-services propositions.
• Digiweb: Irish telecommunications provider that took Ripplecom's residential customers in 2021. Operates business broadband, voice, and connectivity services across Ireland, serving overlapping SMB and enterprise segments.
• Viatel Technology Group: Direct parent company that absorbed Ripplecom's customers in 2021. Operates the same product portfolio (connectivity, SD-WAN, voice, cloud, cybersecurity, Microsoft solutions) into the same Irish enterprise and wholesale market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ripplecom
• YouTubeyoutube.com/channel/UCpHn4WAYhlI3IpROdJP-wLw
• Facebookfacebook.com/viatelgroup
• LinkedInlinkedin.com/company/viatel
• Instagraminstagram.com/viatelgroup

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ripplecom