What Marshall Info Tech does

Marshall Info Tech Limited is a London-based managed service provider founded in 2009 by Gary Marshall, operating from a single UK headquarters and serving primarily creative-industry small and medium enterprises with outsourced IT support. The company's core product is a per-user, fixed-price managed IT support service functioning as a full outsourced IT department from helpdesk through strategic IT director level, supplemented by cybersecurity (Cyber Essentials, CREST-accredited penetration testing, vulnerability scanning, dark web monitoring), backup and disaster recovery (onsite and SaaS), cloud and networking, Apple Mac specialist support, IT equipment procurement, and a VoIP communications offering branded Marshall Communications.

The technical stack is built around Microsoft 365 (delivered under Microsoft Silver partner status), Apple Business Manager / Apple School Manager for Mac fleet management, Adobe Creative Cloud workflow support, and legal-vertical platforms including Clio, LEAP, and LexisNexis. A proprietary framework called the Sleep Safe Promise organizes the service around three pillars: Always Secure, Always Accessible, and Always Recoverable. Cybersecurity is delivered through a combination of managed services and certification packages aligned to UK Cyber Essentials and ISO 27001 requirements, with CREST-accredited testers performing penetration assessments.

Revenue is generated through five streams: recurring managed IT support subscriptions (per-seat, monthly billing), hardware procurement margins, cybersecurity managed services and one-off assessments, cloud and communications subscriptions (Microsoft 365 management, VoIP), and project-based professional services and consultancy. The go-to-market is sales-led, primarily serving SME clients in the London market across creative industries (advertising, media production, film, architecture), with adjacent expansion into law firms, financial services, professional services, charities, and engineering. Customer acquisition combines direct outreach, content marketing, an inbound dark-web-scan funnel, and referral-driven growth.

Name

Marshall Info Tech

Legal name

Marshall Info Tech Limited

Website

https://marshallinfotech.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Marshall Info Tech is a London-based managed service provider founded in 2009 by Gary Marshall, delivering per-user managed IT support, cybersecurity, cloud, and Apple Mac services to small and medium enterprises, primarily in creative industries and increasingly in law, financial services, and professional services across the UK.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)

akta.pro secondary industries

Cloud Security Managed Services (CSPM/CWPP/CNAPP) (BPAEADAF), Backup & DR Software Implementation & Managed Platforms (BPAEALAI)

Keywords

• Managed IT services
• Cybersecurity solutions
• IT helpdesk support
• Cloud infrastructure
• Apple Mac support

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Support Services: Recurring managed IT support services billed on a per-user fixed price model. The company offers fully outsourced IT management including helpdesk support, proactive monitoring, and strategic IT consultancy. Services are priced at fixed price per user ensuring budget predictability for clients.
2. IT Equipment Sales and Provision: Procurement, configuration, and delivery of professional-grade hardware including Macs, PCs, accessories, and networking gear. The company handles full equipment lifecycle management.
3. Cybersecurity Services: Revenue generated from cybersecurity services including Cyber Essentials certification packages, penetration testing, vulnerability scanning, and dark web monitoring. These services may be offered as one-time assessments or recurring security monitoring.
4. Cloud and Communications Solutions: Cloud computing services including Microsoft 365 management, cloud backup, VoIP telephony (Marshall Communications), and hybrid cloud solutions for improved scalability.
5. Professional Services and Consultancy: IT consultancy, strategy planning, and project-based professional services for technology implementations, migrations, and compliance.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels8 records

Core offering

Marshall Info Tech operates as a managed service provider delivering fully outsourced IT department services to London-based SMEs and creative industry clients. Core offerings include managed IT support (helpdesk to strategic IT director level), cybersecurity services (Cyber Essentials certification, CREST-accredited penetration testing, vulnerability scanning, dark web monitoring), backup and recovery (onsite and SaaS), cloud and networking infrastructure, specialist Apple Mac support, IT equipment procurement, and VoIP cloud telephony. Services are delivered under a Sleep Safe Promise framework guaranteeing security, accessibility, and recoverability, typically on a fixed-price per-seat recurring basis.

Product overview

Marshall Info Tech operates as a managed service provider (MSP) offering a unified IT support platform for creative industries and SMEs. The core offering is Managed IT Support Services supplemented by cybersecurity solutions (Cyber Essentials Certification, Penetration Testing, Vulnerability Scanning, Dark Web Scan), backup and recovery services (Onsite and SaaS Backup & Recovery), cloud and networking infrastructure, Apple Mac IT support, IT equipment procurement, and VoIP cloud-based communications. These products function as complementary modules within a single outsourced IT department model, providing London-based creative businesses with enterprise-level IT capabilities including helpdesk, strategic planning, and security.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Helping businesses achieve Cyber Essentials certification to protect against 80% of common cyberattacks

Named customers7 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and key.

• MicrosoftcoreTechnology or IntegrationMicrosoft Silver partner providing Microsoft 365 services and support. The company offers Microsoft 365 setup, management, and support as core services, including Microsoft Teams, SharePoint, and Copilot implementation.
• CRESTcoreTechnology or IntegrationCREST-accredited penetration testing services. The company employs CREST-accredited testers for delivering clear, actionable security reports to strengthen client defenses.
• ApplecoreTechnology or IntegrationApple Business Manager and Apple School Manager integration partner. Provides specialist Mac support including zero-touch deployment, device management, and applications management through Apple's enterprise device management platforms.
• Adobe Creative CloudkeyTechnology or IntegrationProvides seamless Adobe Creative Cloud support as part of creative industry IT services. Supports creative teams using Adobe software for design, video, and multimedia production.
• Legal Software Platforms (Clio, LEAP, LexisNexis)keyTechnology or IntegrationSupports and optimizes legal software platforms including Clio (practice management), LEAP (legal accounting), and LexisNexis (legal research and information). Provides legal software hosting and integration services.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Bytes Technology Group: UK-listed IT solutions provider offering software licensing, managed services, and cybersecurity. Comparable as a UK managed services competitor though with a much broader portfolio and no creative-industry specialization.
• Trustmarque: UK IT solutions and managed services provider focused on public sector and mid-market commercial clients. Comparable as a UK MSP competitor for managed IT and cybersecurity, though without Marshall's creative-vertical focus.
• Daisy Corporate Services: Large UK managed services and connectivity provider serving enterprise and SME customers. Competes with Marshall for managed IT and cloud communications contracts but operates at significantly greater scale.
• Softcat: Large UK IT reseller and managed services provider serving organizations of all sizes. Comparable in offering managed IT and Microsoft-centric services but operates at far greater scale and lacks Marshall's vertical specialization in creative industries.
• SCC (Specialist Computer Centres): Major European IT services provider with broad managed services, cloud, and cybersecurity offerings. Competes with Marshall for mid-market managed IT contracts but at significantly larger scale and without creative-vertical specialization.

Direct peers

• Root6 Technology: UK managed services and technology provider focused on media and entertainment workflows. Highly comparable in vertical focus, Apple/Mac expertise, and support for post-production and content companies.
• Polar Graphics: UK reseller and services provider specializing in creative and broadcast technology, including storage, post-production workflows, and Mac-based environments. Direct competitor in Marshall's core creative-vertical niche.
• ramsac: UK managed IT support provider offering outsourced IT department services, cybersecurity, and compliance support to SMEs. Comparable business model (full-service MSP for SMEs) though with broader vertical focus than Marshall.
• Jigsaw24: UK-based IT services provider with deep specialization in media, broadcast, and creative industries. Closest peer to Marshall given the shared focus on post-production, Apple/Mac environments, Adobe workflows, and managed IT for creative businesses.

Emerging players

• Pixelution: Smaller UK IT services provider with a focus on creative, design, and media-sector clients. Comparable customer segment and Apple/Mac-led support offering, though typically at the lower end of the market.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/Marshall_ITech
• Facebookfacebook.com/Marshallinfotech
• LinkedInlinkedin.com/company/marshall-info-tech-ltd

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Marshall Info Tech