QPC Australia
QPC Australia is a Melbourne-headquartered systems integrator specializing in enterprise contact centre and customer experience solutions built on the Genesys Cloud CX platform, serving 50+ Australian enterprise and government clients across healthcare, banking, insurance, retail, and automotive verticals.
- Company typePrivate
- Founded2002
- HeadquartersMelbourne, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What QPC Australia does
QPC Australia is a private systems integrator and customer experience (CX) solutions provider headquartered in Melbourne, operating offices in Sydney, Brisbane, and Adelaide as the Australian arm of the UK-based QPC Limited conglomerate. Founded in 2002 from the merger of Callscan and Quality Plus, the firm delivers enterprise-grade contact centre, cloud telephony, and collaboration solutions primarily built on the Genesys Cloud CX platform, supplemented by Microsoft Teams, Zoom, Webex, and a broad partner ecosystem (Verint, Calabrio, Poly, Twilio, AWS, livepro, Uniphore, Centrical, Glider, Survey Dynamix).
The company's product portfolio centers on QPC Connect — a unified communication bundle combining contact centre software, QPC Calling (carrier-diverse SIP trunking), and Collaboration Solutions (Teams-based UC, cloud infrastructure via AWS/Azure/Google). Core contact centre capabilities include workforce management, data and analytics, knowledge management, AI applications (bots, agent assist, AI-generated summaries), automation, and payments. Professional services (expert consulting, targeted training, project management, implementation) wrap the technology stack. The firm serves 50+ named enterprise customers across government, healthcare, banking and finance, insurance, retail, automotive, and not-for-profit verticals, with marquee Australian logos including Beyond Bank, Mitsubishi Motors, Mazda, Coles, Tabcorp, NHVR, Service Tasmania, and Hunter Water.
QPC Australia generates revenue through a combination of Genesys license subscription/resale, professional services (consulting, implementation, training), and recurring managed services delivered on multi-year enterprise contracts. Distribution is primarily direct enterprise field sales with a consultative solution-selling motion, supplemented by strategic channel partnerships (notably Genesys as a flagship partner) and implementation partners such as Insentra Group for 24x7x365 managed services. In May 2024 the company expanded via acquisition of managed service provider HyperSpike, and was recognized as Genesys APAC Customer Advocacy Partner of the Year and APAC Migration Partner of the Year.
QPC Australia firmographics
Firmographics- Name
- QPC Australia
- Legal name
- QPC Limited
- Website
- https://qpcaustralia.com
- Company type
- Private
- Founded year
- 2002
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- QPC Australia is a Melbourne-headquartered systems integrator specializing in enterprise contact centre and customer experience solutions built on the Genesys Cloud CX platform, serving 50+ Australian enterprise and government clients across healthcare, banking, insurance, retail, and automotive verticals.
- Ownership category
- akta.pro rank
QPC Australia industry classification
Industry- Product category
- Customer Experience and Contact Centre Technology Services
- NAICS
- Computer Systems Design and Related Services (54151), Wired Telecommunications Carriers (517111)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
- akta.pro secondary industries
- Cloud PBX & Hosted Telephony (HDAIAHAB), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)
Keywords
Where QPC Australia is headquartered
LocationHeadquarters
- HQ city
- Melbourne
- HQ country
- Australia
- HQ region
- Oceania
Offices4 records
Markets served
QPC Australia business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Professional Services: Consulting, implementation, project management, and training services for contact centre technology deployments. QPC provides expert consulting to design and implement ideal solutions, assist workforce planning, and deliver technical solutions tailored to customer needs.
- Managed Services: Ongoing managed services for contact centre operations, voice infrastructure, and technology support. QPC manages and supports voice infrastructure and contact centre platforms with proactive management and monitoring services.
- Technology Solutions: Sale and implementation of contact centre technology platforms including Genesys Cloud CX licenses, workforce management, analytics, AI applications, and integration solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Custom enterprise solutions - pricing based on specific requirements and scope |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
QPC Australia product offering
Product offeringCore offering
QPC Australia is a customer experience systems integrator and solutions provider specialising in contact centre, cloud telephony, and unified communications for Australian enterprises. Its core offering, QPC Connect, packages Genesys Cloud CX-based contact centre functionality, carrier-diverse voice trunks (QPC Calling), and Microsoft Teams collaboration under a single vendor-agnostic engagement. The company augments this platform with professional services (consulting, implementation, training, project management) and ongoing managed services delivered by a team of CX specialists across offices in Melbourne, Sydney, Brisbane, and Adelaide.
Product overview
QPC Australia delivers customer experience solutions as a platform-plus-services architecture anchored by QPC Connect, a unified solution covering contact centre, calling, and collaboration. The core Contact Centre Solutions product integrates workforce management, data & analytics, knowledge management, AI applications, and payments modules on the Genesys Cloud platform. QPC Calling extends voice communications via carrier-diverse cloud telephony integrated with Genesys Cloud CX, Microsoft Teams, Zoom, and Webex. Collaboration Solutions provides unified communications and modern workspaces built around Microsoft Teams with cloud infrastructure from AWS, Azure, and Google. Professional services (consulting, training, project management, implementation) support the technology portfolio. With over 30 years of contact centre experience and offices in Melbourne, Sydney, Brisbane, and Adelaide, QPC Australia operates as part of the global QPC conglomerate.
Differentiator
Problem solved
Functional benefit
Brands
- QPC Connect: A holistic solution for all communication needs, providing a unified platform for contact centre, calling, and collaboration services.
Products and services
- QPC Connect A holistic unified communication solution that integrates contact centre, calling, and collaboration capabilities under a single provider partnership, designed for organisations seeking to consolidate communication vendors without lock-ins.
- Contact Centre Solutions AI-driven contact centre software built on the Genesys Cloud CX platform, integrating workforce management, analytics, knowledge management, AI applications, automations, and payments for enterprise customers seeking to transform contact centre operations.
- QPC Calling Enterprise-class cloud telephony platform delivering voice communications via redundant, carrier-diverse SIP trunks integrated with Genesys Cloud CX, Microsoft Teams, Zoom, and Webex, providing a single support provider model with multi-carrier redundancy.
- Collaboration Solutions Scalable and secure collaboration solutions including unified communications, modern workspaces, cloud infrastructure, and connectivity services built around Microsoft Teams with integrations to AWS, Azure, and Google cloud providers.
- Expert Consulting Operational expertise for designing and implementing contact centre solutions, covering contact centre design, workforce planning, and technical solutions delivered by consultants with hands-on customer support industry experience.
Quantifiable outcome
- NHVR achieved 4.8/5 customer satisfaction rating after transformation
- +5 more outcomes
Companies that use QPC Australia
Customer profileNamed customers9 records
Segments7 records
Ideal customer profiles5 records
QPC Australia technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability11 records
Feature3 records
QPC Australia partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core, flagship and minor.
- HyperSpikecoreQPC Australia acquired managed service provider HyperSpike to enhance its customer experience solutions. The acquisition helps QPC deliver more effective communication systems and extend its CX suite.
- Insentra GroupcoreStrategic partnership enabling QPC to offer more robust and full-service customer experience solutions by leveraging Insentra's proficiency in delivering Advisory, Professional and Managed Services across End User Computing, Operational Agility and Zero Trust. Insentra's Enhanced Support Services (ESS) team delivers Managed Services across the Microsoft stack supporting QPC's contact centre clients.
- GenesysflagshipQPC Australia is a strategic partner for Genesys Cloud CX platform in the APAC region. The partnership enables delivery of AI-powered customer and employee experiences through the Genesys Cloud platform. QPC has received multiple Genesys partner awards including APAC Customer Advocacy Partner of the Year and APAC Migration Partner of the Year.
- Customer Science GroupminorAustralian Customer Experience and Contact Centre transformation company specialising in customer experience and digital transformation. Incorporates Customer Science, Doll Martin Associates, UCA and Rapid Response Care brands.
- AppFoundryminorAppFoundry is a marketplace of solutions offering Genesys customers curated selections of integrations and applications for customer experience on Genesys platforms.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
QPC Australia competitors and assessment
Company assessmentDirect peers
- Datacom: Large Australia/NZ-headquartered IT systems integrator offering contact centre, cloud, managed services and CX solutions to enterprise and government customers. Directly comparable as an Australian systems integrator competing for Genesys/Microsoft Teams-enabled CX transformation deals across the same verticals (Government, Healthcare, Banking).
- Data#3: Australian IT solutions and services company focused on enterprise customers across cloud, data, modern workplace and security. Comparable as a mid-to-large Australian systems integrator that resells and implements Genesys-style enterprise platforms and competes for similar enterprise and government CX mandates.
- Slalom: Global consulting firm with a strong customer experience and contact centre practice that delivers Genesys and similar CCaaS transformations. Comparable as a competing CX systems integrator/consultancy going after enterprise CX transformation mandates, though with global rather than Australian focus.
- Brennan IT: Australian managed services and IT solutions provider serving mid-market and enterprise customers. Comparable because it competes for the same enterprise IT services and cloud/communications modernisation deals in Australia, with overlapping vertical coverage.
- Atturra: Australian IT services and solutions provider offering managed services, cloud, data and customer engagement solutions to enterprise and government. Comparable as a domestic SI competing in similar Genesys/Microsoft-led enterprise transformation opportunities.
Broad incumbents
- Telstra Enterprise: Australia's largest telecommunications carrier, offering its own contact centre, UCaaS, and managed services portfolio to enterprise and government. Comparable as a broad incumbent in the same enterprise communications and contact centre market, with significant scale advantages over QPC.
- Accenture Song / Accenture Customer Experience: Global professional services firm with a large customer experience and contact centre practice that implements Genesys and other CCaaS platforms at large Australian enterprises. Comparable as a broad incumbent SI competing for the largest CX transformation RFPs.
- Optus Business: Major Australian carrier offering enterprise voice, UC, contact centre and managed services. Comparable broad incumbent competing for the same enterprise communications wallet across Australian enterprise and government.
Others
- Insentra Group: Australian IT services and managed services partner that is itself a partner of QPC Australia for delivery of Advisory, Professional and Managed Services across the Microsoft stack. Comparable because both target Australian enterprises with managed/consulting services around Microsoft and contact centre workloads, though Insentra is an implementation partner rather than direct competitor.
- Genesys Professional Services: The vendor's own professional services arm. Comparable as the platform vendor whose direct services and channel economics directly shape QPC's partner opportunity and competitive landscape in APAC.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
QPC Australia social profiles
Digital presenceQPC Australia compliance and trust
Trust signalCompliance3 records
QPC Australia financial estimates
Financial estimateRevenue estimate
Valuation estimate
QPC Australia leadership team
Management profileNumber of profiles
Profiles5 records
QPC Australia funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
QPC Australia M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about QPC Australia
What does QPC Australia do?
QPC Australia is a customer experience systems integrator and solutions provider specialising in contact centre, cloud telephony, and unified communications for Australian enterprises. Its core offering, QPC Connect, packages Genesys Cloud CX-based contact centre functionality, carrier-diverse voice trunks (QPC Calling), and Microsoft Teams collaboration under a single vendor-agnostic engagement. The company augments this platform with professional services (consulting, implementation, training, project management) and ongoing managed services delivered by a team of CX specialists across offices in Melbourne, Sydney, Brisbane, and Adelaide.
Is QPC Australia a public or private company?
QPC Australia is a private company. It is classified as corporate owned and is currently operating.
When was QPC Australia founded?
QPC Australia was founded in 2002. It employs 11 to 50 people.
Where is QPC Australia based?
QPC Australia is headquartered in Melbourne, Australia, in the Oceania region.
How does QPC Australia make money?
Three revenue lines are on record. Professional Services are the primary driver. The others are managed Services and technology Solutions.
Who are QPC Australia's main competitors?
Direct peers on record are Datacom, Data#3, Slalom, Brennan IT and Atturra. Broad incumbents are Telstra Enterprise, Accenture Song / Accenture Customer Experience and Optus Business. Others are Insentra Group and Genesys Professional Services.
Does QPC Australia have an API?
No public API is recorded for QPC Australia.
What industry is QPC Australia in?
QPC Australia's product category is Customer Experience and Contact Centre Technology Services. Its primary akta.pro industry code is BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms, with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 54151 and its SIC code is 7370.