Altitude Communications

What Altitude Communications does

Altitude Communications is a privately held Canadian unified communications and VoIP provider founded in 1995 and headquartered in Calgary, Alberta. The company delivers cloud-based business phone systems, hosted VoIP, and unified communications services to small and medium businesses, mid-market firms, and select enterprise organizations across Western Canada with claimed international reach. Its core offering is AltiSphereX, a cloud-based unified communications platform built on Wildix WebRTC technology that bundles voice, video conferencing, web chat, SMS, mobility apps for iOS/Android, Outlook integration, auto-attendant, call recording, and analytics into a single subscription-based service.

The company monetizes through recurring VoIP/UCaaS subscriptions (AltiSphereX, Microsoft Teams Phone System, Mitel on-premise/cloud/hybrid, and Elevate by Allstream), one-time hardware sales (headsets, webcams, speakers, lighting, busy lights) packaged into worker bundles for at-home, hybrid, and boardroom environments, and ongoing maintenance via the AltiCare support program. Hardware pricing is publicly listed (e.g., headsets $189-$209, Wizy Conference Package $9,500), while software subscriptions are quote-based. Go-to-market is sales-led with structured onboarding, complemented by the AltiPartner reseller program and content marketing through the 'Orange Couch Conversations' series.

Altitude holds CRTC regulatory compliance including VoIP 911 registration, employs a small team of long-tenured local technicians with decades of telecom experience, and reports service-level metrics such as 14-second average response times, 90% ticket resolution within one hour, and 99.999% platform uptime. Named customers span insurance, legal, healthcare, nonprofit, transportation, engineering, and municipal government segments in Western Canada.

Name

Altitude Communications

Legal name

Altitude Communications

Website

https://altitudecommunications.ca

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1–10 employees

Short description

Altitude Communications is a Calgary-based, privately held VoIP and unified communications provider founded in 1995 that delivers cloud-based phone systems, hosted UCaaS, and hybrid-work hardware bundles to small and medium businesses across Western Canada.

Ownership category

akta.pro rank

Product category

Cloud Unified Communications and Hosted VoIP

NAICS

All Other Telecommunications (5178)

SIC

Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

VoIP Access & ITSP Services (HDAIAHAD)

akta.pro secondary industry

AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ)

Keywords

• Cloud VoIP services
• Unified communications platform
• Business phone systems
• Hosted PBX solutions
• Microsoft Teams telephony

Headquarters

HQ city

Calgary

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. VoIP Software/Subscription Services: Monthly or annual subscription fees for cloud-based VoIP phone systems including hosted phone systems and platform access (AltiSphereX).
2. Hardware Sales: One-time sales of equipment including headsets, webcams, speakers, busy lights, and lighting kits for remote and office workers.
3. Product Bundles and Packages: Pre-configured worker bundles for At Home, Hybrid, and Boardroom/Office environments with bundled hardware and software.
4. Microsoft Teams Phone System: Licensing and deployment services for Microsoft Teams Phone System integrated with Office 365.
5. Mitel Business Phone Systems: On-premise, cloud, or hybrid Mitel phone systems with integrated applications and contact center solutions.
6. Elevate Unified Communications: Enterprise-level unified communications platform with phone service, video conferencing, chat, business SMS, file management.
7. AltiCare Support Program: Ongoing maintenance and support contracts ensuring software updates, system maintenance, and technical support.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Altitude Communications delivers hosted VoIP phone systems, cloud-based unified communications, and supporting hardware to businesses in Calgary, Alberta, Western Canada, and internationally. Its proprietary AltiSphereX platform (powered by Wildix) provides voice, video, web conferencing, mobility, web chat, business intelligence, and Outlook integration as a subscription service. The company also licenses and deploys Microsoft Voice, Microsoft Teams Phone System, Mitel, and Elevate unified communications solutions, and supplies pre-configured worker bundles and managed support through its AltiCare program.

Product overview

Altitude Communications provides a unified communications portfolio combining their proprietary AltiSphereX cloud platform with partner solutions. AltiSphereX is their primary cloud-based UCaaS platform featuring voice, video, web conferencing, SMS, live chat, and business intelligence with AI-powered voice recognition and text-to-speech. The platform includes various sub-modules: Auto-Attendant for call routing, Internal Collaboration for messaging and file sharing, Mobility App for iOS/Android, Outlook Integration for calendar/contacts sync, ASX Video for conferencing, Web Chat for website visitors, Business Intelligence for analytics, and CDR View for call reporting. Their add-on bundles (At Home Worker, Hybrid Worker, Boardroom-Office Worker, Wizy Conference Package) provide hardware and accessories for different work environments. The AltiCare support program offers ongoing maintenance and technical support. They also resell and deploy Microsoft Voice (integrated with Office 365), Microsoft Teams Phone System, and Mitel business phone systems (on-premise, cloud, or hybrid). Additional telecom solutions include call centre applications, CRM integrations, fax options, auto-attendant solutions, and call recording.

Differentiator

Problem solved

Functional benefit

Brands

• AltiSphereX: Cloud-based unified communications platform featuring voice, video, web conferencing, SMS, file sharing, instant messaging, screen share, and business intelligence tools
• AltiCare
• AltiPartner Program

Products and services

• AltiSphereX Cloud-based unified communications platform powered by Wildix with browser-based WebRTC, providing voice, video and web conferencing, mobility apps, web chat, SMS, call queuing, recording, reporting, auto-attendant, Outlook integration, and business intelligence for businesses replacing legacy phone systems.
• Microsoft Voice Cloud-based telephone system that integrates with Microsoft Office 365 and other business models through advanced cloud telephony; Altitude provides Microsoft licensing and oversees service delivery, including number porting from existing providers.
• Microsoft Teams Phone System Enterprise telephony deployment that turns Microsoft Teams into the corporate dialer, integrating phone service into a single app for chat, voice, and meetings with smartphone integration and redundancy/cost-saving options.
• Mitel Business Phone Systems Mitel business phone systems available on-premise, cloud, or hybrid, with integrated applications, contact center solutions, and support for analog, SIP, Bluetooth devices, and accessories.
• Elevate Unified Communications Enterprise-level unified communications platform providing phone service, video conferencing, chat, business SMS, and file management through a clean interface suitable for organizations of all sizes.
• At Home Worker Bundle Pre-configured remote work package including headsets, busy lights, webcams with optional speakers, and broadcast lighting kit to equip home offices with professional video and audio setups.
• Hybrid Office-Remote Worker Bundle Flexible hybrid-work package with portable equipment including headsets, busy lights, mini webcam, Boom Giro speaker, Boom Huddle speaker, and portable lighting for users splitting time between home and office.
• Boardroom-Office Worker Bundle Office and boardroom package with webcams and technology compatible with AltiSphereX and Google platforms, designed to enhance professional office and meeting room environments.
• Wizy Conference Package Boardroom/training-room video conferencing package including two cameras, two microphones, and click-to-join functionality across MS Teams, AltiSphereX, Google, and WebX platforms.
• AltiCare Support Program Recurring client support program providing routine system maintenance, software updates/upgrades, predictable support costs, diagnostics, and troubleshooting for the AltiSphereX cloud platform and deployed communication systems.

Quantifiable outcome

• Save up to 90% on monthly phone bills compared to traditional landline service
• +4 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability3 records

Feature9 records

Partnerships

Five partnerships are on record, tiered core and major.

• WildixcoreTechnology or IntegrationWildix is a key technology partner powering Altitude's AltiSphereX platform. Wildix provides the hardware and software infrastructure for their cloud-based unified communications solution, enabling browser-based WebRTC technology for voice, video, and web conferencing.
• MicrosoftcoreTechnology or IntegrationMicrosoft partnership enables Altitude to deploy Microsoft Teams Phone System for businesses using Microsoft Office 365. Altitude provides licensing support and oversees services as Microsoft doesn't sell these services directly.
• MitelmajorTechnology or IntegrationMitel provides on-premise, cloud, or hybrid business phone systems with integrated applications and contact center solutions. Altitude offers Mitel solutions for businesses wanting to maintain existing investments while modernizing.
• Elevate (by Allstream)majorTechnology or IntegrationElevate unified communications platform offers phone service, video conferencing, chat, business SMS, and file management. Clean interface with enterprise-level features suitable for organizations of all sizes.
• AltiPartner ProgrammajorChannel Partner/ Reseller/ DistributorPartner program allowing technology partners to introduce Altitude Communications to their clients. Partners receive additional source of revenue for introducing new customers to Altitude's communication solutions.

Scale indicators9 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Cisco Webex: Enterprise-grade UCaaS suite (calling, meetings, messaging) from Cisco; competes with Altitude's AltiSphereX and Mitel offerings for larger customers and increasingly for SMBs via Webex Go and Webex Calling.
• RingCentral: Global UCaaS leader providing cloud voice, video, contact center, and messaging to businesses of all sizes; competes with Altitude's AltiSphereX platform on feature depth, brand, and reach, especially as it expands partner channels in Canada.
• Vonage (Ericsson): Cloud communications provider (now part of Ericsson) offering UCaaS, CPaaS, and SIP trunking; competes with Altitude on hosted VoIP and programmable communications, particularly for SMBs migrating off legacy phone systems.
• 8x8: Global cloud communications provider offering voice, video, chat, and contact center as a single platform; competes with Altitude for mid-market and enterprise customers needing integrated UC and CX solutions.
• TELUS Business: Major Canadian incumbent telecom offering hosted VoIP, UCaaS, and managed communications to SMBs and enterprises across Western Canada; broader portfolio but directly overlaps with Altitude's hosted phone systems and Microsoft Teams Phone offerings.

Direct peers

• Wildix: European-headquartered UCaaS vendor whose technology directly powers Altitude's AltiSphereX platform; offers similar browser-based WebRTC voice/video/collaboration to SMB and enterprise customers globally and competes for the same end customers in adjacent geographies.
• Net2Phone: Cloud communications provider offering hosted VoIP and UCaaS to SMBs, often via a partner/reseller channel model similar to Altitude; comparable in customer size and go-to-market approach.
• Mitel Networks: Canadian-headquartered business communications provider offering on-premise, cloud, and hybrid UCaaS/PBX solutions; Mitel is both a technology partner of Altitude and a direct competitor targeting the same SMB and mid-market customers in Canada and globally.
• Allstream (Elevate): Canadian business communications carrier offering the Elevate unified communications platform (voice, video, chat, SMS, file management); competes with Altitude in the Canadian SMB and enterprise UCaaS market while also being a partner.

Regional players

• Shaw Business (Rogers): Western Canadian telecom (now Rogers) offering hosted phone systems and unified communications to SMBs across BC, Alberta, and Saskatchewan; competes with Altitude in the same regional footprint with broader telecom bundling.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/altitudecomm
• Facebookfacebook.com/altitudecommunications.ca

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Altitude Communications