Specialised Trauma Cleaning Services

What Specialised Trauma Cleaning Services does

Specialised Trauma Cleaning Services (trading as STC Services) is a privately held Australian cleaning and remediation company founded in 2000 by Sandra Pankhurst, one of Australia's first female funeral directors, and headquartered in Carrum Downs, Victoria. The company delivers specialist cleaning services across eight core modules: trauma cleaning, hoarding and squalor remediation, crime scene cleaning, COVID-19 sanitisation, deceased estate cleaning, government-sector remediation, hospital and healthcare cleaning, and property presentation for real estate. Service delivery relies on trained cleaning technicians equipped with professional PPE, hospital-grade viricidal disinfectants, foggers, pressure washers, steam-vapour systems, and chemical decontamination equipment, supported by 24/7 emergency response capability throughout metropolitan Melbourne and regional Victoria.

The business operates a quote-based professional services revenue model, with pricing determined by job complexity, contamination type, property size, and urgency. Revenue is generated across three primary streams: one-time specialised cleaning jobs for private individuals and property managers; NDIS-funded services delivered through registered plan managers (Maple Plan, My Plan Manager, Plan Partners) under registration 4-433C-1565; and ongoing government and healthcare contracts with entities including Banyule City Council, Alfred Health, Calvary Healthcare, Caulfield Hospital, Victoria Police, and the Victorian Department of Families, Fairness and Housing. Distribution is anchored by the 24/7 emergency hotline (1300 583 583), website quote requests, and referral networks within the NDIS, government, and community-services ecosystems.

The company's competitive positioning rests on 20+ years of pioneering experience, compassionate client-care protocols inherited from its founder, NDIS and government-panel credentials, and earned media from the documentary 'Clean: The Documentary' and the award-winning biography 'The Trauma Cleaner'. Operations are geographically constrained to Victoria, and the company has not disclosed funding, revenue, or headcount figures beyond an 11-50 employee range. Founder Sandra Pankhurst passed away in 2021, and the business continues to operate under independent, founder-family ownership.

Name

Specialised Trauma Cleaning Services

Legal name

Specialised Trauma Cleaning Services

Website

https://stcservices.com.au

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Specialised Trauma Cleaning Services (STC Services) is a Victorian, Australia-based specialist cleaning company delivering trauma, crime scene, hoarding, deceased estate, COVID-19, and healthcare remediation services to government, NDIS participants, healthcare providers, and private clients.

Ownership category

akta.pro rank

Product category

Specialised Cleaning & Remediation Services

NAICS

Hazardous Waste Collection (562112), Death Care Services (8122), Emergency and Other Relief Services (62423)

SIC

Sanitary Services (4950)

akta.pro primary industry

Trauma/Crime Scene Cleanup (HSAEAHAK)

akta.pro secondary industries

Post-Death/Unattended Death Cleanup (HSAEAHAL), Disinfection, Biohazard & Trauma Scene Cleanup (IMAIADAM), Industrial Cleaning & Decontamination (Tank/Vessel/Confined Space) (IMAIAGAE)

Keywords

• Trauma cleaning services
• Crime scene remediation
• Biohazard cleaning
• Hoarding remediation
• Deceased estate cleaning

Headquarters

HQ city

Carrum Downs

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Specialised Cleaning Services: One-time service fees for trauma cleaning, crime scene cleanup, hoarding and squalor remediation, deceased estate cleaning, COVID-19 sanitisation, and property presentation. Pricing is quote-based and determined by job complexity, property size, and specific requirements.
2. NDIS Funded Services: Services delivered to NDIS participants with funding managed through registered plan managers. Partnership with NDIS plan management providers including Maple Plan, My Plan Manager, and Plan Partners.
3. Government Contracts: Ongoing service delivery to local councils, state government departments, and government-affiliated organisations across metropolitan Melbourne and regional Victoria.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Specialised Trauma Cleaning Services (STC Services) provides trauma, crime scene, hoarding and squalor, COVID-19, deceased estate, government, healthcare, and property presentation cleaning and remediation services across Victoria, Australia. The company dispatches trained cleaning technicians with purpose-designed equipment and PPE to handle bio-hazardous materials, blood-borne pathogens, and chemical contamination at client sites. Service is delivered on a quote-based, on-demand basis with 24/7 emergency response.

Product overview

STC Services operates as a single unified service offering specializing in complex remediation and trauma cleaning across Victoria, Australia. The company provides eight distinct but related service modules: Trauma Cleaning (covering accidents, suicide, assault, and unattended death), Hoarding & Squalor remediation, Crime Scene Cleaning, COVID-19 Cleaning and decontamination, Deceased Estates cleaning, Government sector services, Hospitals & Healthcare cleaning, and Property Presentation for real estate. All services are delivered by trained cleaning technicians using specialized equipment, with a focus on 24/7 emergency availability, compassionate client care, and compliance with health and safety standards. The services share common elements including bio-hazard handling, hazardous material removal, and deodorisation capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Trauma Cleaning Specialist cleaning for the aftermath of traumatic events including fire, flood, accidents, suicide, assault, murder, neglect, and unattended death; includes bio-hazard remediation, forensic cleaning, and crime scene cleanup for government, healthcare, and private clients.
• Hoarding & Squalor Remediation Cleaning, decluttering, organisation, and space restructuring for homes affected by compulsive hoarding or squalor; delivered with sensitivity to the psychological issues involved and targeted at individuals, families, and case workers.
• Crime Scene Cleaning Professional remediation of crime scenes including blood-borne pathogen removal, bodily fluid decontamination, and restoration of affected properties for police, government, and family clients.
• COVID-19 Cleaning & Decontamination Deep cleaning and decontamination using hospital-grade viricidal disinfectant combined with fogging technology to remove the need for direct contact with infected surfaces; serves workplaces, healthcare facilities, and households.
• Deceased Estate Cleaning Sensitive cleaning, packing, sorting, cataloguing, deodorising, and sanitising of deceased estate properties for families, executors, and legal trustees preparing homes for sale, lease, or family occupation.
• Government Cleaning Services Complex cleaning and remediation for government bodies including local councils, state departments, Victoria Police, and the Department of Families, Fairness and Housing; covers toxic spore remediation, meth lab contamination removal, and hazardous waste disposal.
• Hospitals & Healthcare Cleaning Industrial-level cleaning for hospitals, aged care facilities, community health centres, and disability care providers that meet strict healthcare hygiene standards; supports patient discharge transitions and ongoing facility hygiene.
• Property Presentation Professional cleaning, decluttering, reorganisation, and commercial-standard cleaning for real estate agents, landlords, and property managers preparing residential and commercial properties for sale or lease campaigns.

Quantifiable outcome

• Trusted by leading government and health services organisations across Victoria
• +2 more outcomes

Named customers12 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

17 partnerships are on record, tiered core, flagship and minor.

• NDIS (National Disability Insurance Scheme)coreGTM or Marketing PartnerSTC is a registered NDIS provider (Registration ID: 4-433C-1565) delivering approved specialist cleaning services to NDIS participants. The partnership enables NDIS-funded cleaning services for eligible individuals with disabilities.
• Hoarding Home SolutionscoreStrategic or Co-development PartnerHoarding disorder specialists with years of experience working with hoarding clients. Collaborative relationship for comprehensive client support combining professional cleaning with psychological understanding of hoarding behaviour.
• City of Stonnington - Hoarding Behavioural Protocols PanelflagshipStrategic or Co-development PartnerPanel appointment for Hoarding Behavioural Protocols demonstrates deep professional respect and recognition as go-to cleaning experts for extreme hoarding situations in this local government area.
• LifelinecoreGTM or Marketing PartnerNational charity providing 24-hour crisis support and suicide prevention services. Both organisations serve vulnerable Australians in distress, with potential cross-referrals for clients in crisis situations.
• Department of Families, Fairness and Housing (DFFH)coreGTM or Marketing PartnerVictorian government department creating inclusive society. STC delivers specialist cleaning services to support department clients experiencing hardship or adversity.
• Victoria PolicecoreGTM or Marketing PartnerVictoria Police provides policing services to Victorian community. STC provides crime scene cleaning and remediation services following police investigations.
• Brotherhood of St LaurenceminorGTM or Marketing PartnerSocial justice organisation working alongside people experiencing disadvantage. Cross-referrals for clients needing specialist cleaning support alongside social services.
• The Salvation ArmyminorGTM or Marketing PartnerInternational Christian movement providing support to people experiencing hardship. Potential referrals for clients needing compassionate cleaning services.
• Alfred HealthcoreGTM or Marketing PartnerMajor Victorian healthcare provider with comprehensive range of services. STC provides cleaning services to support patient care and hospital hygiene standards.
• Maple PlanminorGTM or Marketing PartnerRegistered NDIS Plan Manager providing easy fund management for NDIS participants. Partnership enables funding coordination for STC cleaning services.
• My Plan ManagerminorGTM or Marketing PartnerNDIS Plan Manager helping people with disability maximise support through better choice and control. Funding coordination partner for NDIS-funded services.
• Plan PartnersminorGTM or Marketing PartnerAustralia's leading provider for plan management and support coordination. Partnership supports NDIS participants accessing STC specialist cleaning services.
• Star HealthminorGTM or Marketing PartnerCommunity health organisation providing broad range of services including mental health and counselling. Potential cross-referrals for clients needing specialised cleaning support.
• UnitingminorGTM or Marketing PartnerCommunity services organisation working with people experiencing disadvantage. Collaborative relationship for supporting shared clients with complex needs.
• Access CareminorGTM or Marketing PartnerNot-for-profit home care provider supporting older people, homeless, people with disabilities and carers. Cross-referrals for clients needing specialist cleaning alongside care services.
• NIDS (National Institute of Decontamination Specialists)coreTechnology or IntegrationProfessional membership organisation for decontamination specialists. STC team members benefit from industry training, certification, and best practice standards.
• SCRIA (Specialised Cleaning Restoration Industry Association)coreTechnology or IntegrationIndustry association for specialised cleaning and restoration professionals. Membership supports STC's commitment to professional accreditation and industry standards.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Aftermath Services: Aftermath Services is a US-based biohazard remediation and trauma cleaning company offering crime scene cleanup, hoarding remediation, and unattended death cleaning. It is the most direct international comparable to STC's core service offering and target customer base (families, businesses, government).
• Bio Recovery: Bio Recovery is a US trauma and crime scene cleaning franchise network offering biohazard remediation, hoarding cleanup, and unattended death services. Comparable to STC's core trauma-cleaning offering and franchise-driven growth model.
• Bio Clean Australia: Bio Clean is an Australian specialist cleaning company providing crime scene, trauma, and biohazard cleaning with a multi-state footprint. It directly competes with STC on the same service categories but operates across more Australian states.
• Crime Stoppers / Crime Scene Cleaners Australia: Crime Scene Cleaners Australia provides trauma and crime scene cleaning across Australia, including forensic cleaning and biohazard remediation. It competes for the same police, government, and family clients as STC Services.

Broad incumbents

• PuroClean: PuroClean is a US-based franchise network providing property damage restoration, biohazard cleanup, and forensic cleaning. It is a broader incumbent offering overlapping services (crime scene, hoarding, water/fire) as part of a wider restoration portfolio.
• ServiceMaster Restore: ServiceMaster Restore is a global restoration services franchise covering water, fire, mould, and biohazard/trauma cleanup. It overlaps with STC on biohazard cleaning but as part of a much wider property restoration portfolio and national footprint.
• Rentokil Initial: Rentokil Initial is a global hygiene and pest control services group that also offers specialist cleaning capabilities. It is a broader incumbent with overlapping specialist cleaning capability but operates as part of a much larger hygiene/pest portfolio.
• Stericycle: Stericycle is a global regulated waste management and biohazard services company with significant exposure to hazardous waste collection and disposal. It overlaps with STC on the biohazard waste handling side of trauma cleaning but at much larger scale.

Others

• Cleanaway Waste Management: Cleanaway is Australia's largest waste management company, providing hazardous waste collection and disposal services. It is adjacent rather than directly competitive, but it is the most relevant Australian hazardous waste infrastructure provider relevant to STC's biohazard waste stream.

Emerging players

• All Suburbs Cleaning Services: An Australian cleaning operator with exposure to specialised cleaning categories including NDIS-funded cleaning in Victoria. Comparable in scale and service mix but with less trauma/biohazard depth than STC.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Specialised Trauma Cleaning Services