Plan Partners
Plan Partners is an Australia-based NDIS plan management and support coordination provider, serving individual NDIS participants, service providers and support coordinators across five state offices via three role-specific dashboards and NDIS-funded recurring revenue.
- Company typePrivate
- Founded2017
- HeadquartersRichmond, Australia
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Plan Partners does
Plan Partners is an Australia-based NDIS plan management and support coordination provider, founded in 2017 in Blacktown, Sydney. The company operates as a subsidiary of MMS and runs five offices across Victoria (Melbourne headquarters), New South Wales (Chatswood), Queensland (Brisbane), South Australia (Adelaide) and Western Australia (West Perth). It serves NDIS participants, their families, registered and unregistered service providers, and professional support coordinators.
The company's core product is plan management, in which it processes participant invoices, pays service providers, manages reimbursements, and tracks NDIS budgets on behalf of participants. A secondary offering is support coordination, helping participants find providers and build plan-management independence. The technology platform comprises three role-specific dashboards (Participant, Service Provider, Support Coordinator) accessible via web and mobile, supported by FastPayment next-day reimbursement processing, an NDIS-aligned Budget Calculator, a Price Guide Navigator, and an ISO 27001-certified onshore security infrastructure with a dedicated fraud response team that detected $67 million in fraudulent invoices in FY25.
Revenue is generated on a recurring, NDIS-funded basis: plan management and support coordination are paid by the NDIA under Capacity Building supports, with no direct cost to participants. The go-to-market combines a sales-led direct motion (phone-based inside sales and a self-serve online registration portal) with a channel partner motion driven by service providers and support coordinators who refer participants. Distribution is supplemented by five state offices and a content-led marketing function spanning a Knowledge Centre, eBooks, video, newsletters, webinars, and community partnerships such as Wheelchair Rugby Australia.
Plan Partners firmographics
Firmographics- Name
- Plan Partners
- Legal name
- Plan Management Partners
- Website
- https://planpartners.com.au
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Plan Partners is an Australia-based NDIS plan management and support coordination provider, serving individual NDIS participants, service providers and support coordinators across five state offices via three role-specific dashboards and NDIS-funded recurring revenue.
- Ownership category
- akta.pro rank
Plan Partners industry classification
Industry- Product category
- NDIS Plan Management
- NAICS
- Health and Welfare Funds (525120), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Hospital & Medical Service Plans (6324)
- akta.pro primary industry
- Medicare Plan Administration & Third-Party Services (TPA/BPO, Enrollment, Billing) (FSAIAGAI)
Keywords
Where Plan Partners is headquartered
LocationHeadquarters
- HQ city
- Richmond
- HQ country
- Australia
- HQ region
- Oceania
Offices5 records
Markets served
Plan Partners business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel
Revenue model
- NDIS Plan Management: Plan management services are fully funded by the NDIS under Capacity Building / Improved Life Choices. Plan Partners handles all NDIS invoice processing, payments, and reimbursements on behalf of participants. This is a recurring revenue stream paid by the NDIA for each participant enrolled. All NDIS participants are eligible for plan management — it is their legal right to request it during their planning meeting.
- NDIS Support Coordination: Support coordination is a capacity building support funded by the NDIS. The NDIS decides each case individually for eligibility. Services include helping participants find and connect with service providers, set up service agreements, and build independence in managing their NDIS plan.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | NDIS-funded Plan Management — available to all NDIS participants at no direct cost |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels9 records
Plan Partners product offering
Product offeringCore offering
Plan Partners provides NDIS plan management and support coordination services for Australian National Disability Insurance Scheme participants. The company handles all invoice processing, payments to service providers, and reimbursement submissions on behalf of participants, while delivering support coordination to help participants find and connect with service providers and build independence. Services are delivered through three purpose-built dashboards (participant, service provider, and support coordinator) and are fully funded by the NDIS at no direct cost to participants.
Product overview
Plan Partners offers a unified NDIS plan management and support coordination platform. The core offering consists of Plan Management and Support Coordination services, supported by three interconnected dashboards (Customer/Participant Dashboard, Support Coordinator Dashboard, and Service Provider Dashboard) that enable real-time budget tracking, invoice processing, and fund management. The platform includes complementary tools: Price Guide Navigator for NDIS pricing lookup, Budget Calculator for support cost estimation, a Knowledge Centre with articles and guides, and downloadable eBooks on autism, mental health, and intellectual disability. All dashboards are accessible via desktop, tablet, and mobile with app availability.
Differentiator
Problem solved
Functional benefit
Products and services
- Plan Management
Quantifiable outcome
- In FY25, Plan Partners' dedicated fraud response team detected $67 million in fraudulent invoices, protecting participant funds.
- +3 more outcomes
Companies that use Plan Partners
Customer profileNamed customers10 records
Segments4 records
Ideal customer profiles4 records
Plan Partners technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature6 records
Plan Partners partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Wheelchair Rugby AustralianotablePlan Partners has a collaborative partnership with Wheelchair Rugby Australia aimed at enhancing accessibility and inclusion in wheelchair rugby. The partnership supports the growth of the sport and helps the disability community get the resources needed to feel valued, respected, and empowered to reach their full potential. Damo from Wheelchair Rugby Australia is featured in Plan Partners' marketing materials.
Scale indicators7 records
Recent moves7 records
Expansion highlights5 records
Plan Partners competitors and assessment
Company assessmentDirect peers
- Leap in!: Australian NDIS plan management provider offering similar dashboard-based plan administration and support coordination services to NDIS participants nationally. Directly comparable in business model, customer segment (NDIS participants), and revenue model (NDIS-funded recurring).
- My Plan Manager: Australian NDIS plan management provider serving NDIS participants with invoice processing, budget tracking, and provider payments. Operates in the same NDIS-funded plan management category with comparable recurring revenue model.
Emerging players
- Mable: Australian digital marketplace connecting NDIS participants with support workers. Operates in the broader NDIS ecosystem serving the same customer base but with a different service model (marketplace vs. plan administration), representing an adjacent digital-first approach to disability services.
- Hireup: Australian online platform connecting people with disability to support workers. Competes for the same NDIS participant wallet but offers a different service category (support matching) rather than plan administration, making it an adjacent emerging player in the disability services ecosystem.
Broad incumbents
- Australian Unity: Large diversified Australian healthcare, wellbeing, and financial services mutual offering NDIS-aligned disability and aged care services alongside health insurance, banking, and retirement living. Relevant as a broad incumbent with overlapping disability services capability.
- Life Without Barriers: One of Australia's largest disability and out-of-home care providers offering a broad portfolio of NDIS-aligned services including support coordination. Comparable as a large incumbent in the broader disability services space, though much broader than Plan Partners' plan management focus.
- Aruma: Large Australian disability services provider offering accommodation, support coordination, and lifestyle services to NDIS participants. Operates in the same NDIS-funded ecosystem but as a broad incumbent across the full disability services value chain rather than a focused plan manager.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Plan Partners social profiles
Digital presencePlan Partners compliance and trust
Trust signalCompliance1 record
Plan Partners financial estimates
Financial estimateRevenue estimate
Valuation estimate
Plan Partners leadership team
Management profileNumber of profiles
Profiles5 records
Plan Partners funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Plan Partners M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Plan Partners
What does Plan Partners do?
Plan Partners provides NDIS plan management and support coordination services for Australian National Disability Insurance Scheme participants. The company handles all invoice processing, payments to service providers, and reimbursement submissions on behalf of participants, while delivering support coordination to help participants find and connect with service providers and build independence. Services are delivered through three purpose-built dashboards (participant, service provider, and support coordinator) and are fully funded by the NDIS at no direct cost to participants.
Is Plan Partners a public or private company?
Plan Partners is a private company. It is classified as corporate owned and is currently operating.
When was Plan Partners founded?
Plan Partners was founded in 2017. It employs 101 to 250 people.
Where is Plan Partners based?
Plan Partners is headquartered in Richmond, Australia, in the Oceania region.
How does Plan Partners make money?
Two revenue lines are on record. NDIS Plan Management is the primary driver. The others are NDIS Support Coordination.
Who are Plan Partners's main competitors?
Direct peers on record are Leap in! and My Plan Manager. Emerging players are Mable and Hireup. Broad incumbents are Australian Unity, Life Without Barriers and Aruma.
Does Plan Partners have an API?
No public API is recorded for Plan Partners.
What industry is Plan Partners in?
Plan Partners's product category is NDIS Plan Management. Its primary akta.pro industry code is FSAIAGAI, Medicare Plan Administration & Third-Party Services (TPA/BPO, Enrollment, Billing). Its NAICS code is 525120 and its SIC code is 6324.