Northstar Network Group

What Northstar Network Group does

Northstar Network Group, Inc. is a privately held managed IT services provider headquartered in Ludlow, Massachusetts, founded in 2000 to deliver IT solutions and managed services to small and medium-sized businesses. The company operates a five-pillar service portfolio: Managed IT Services (network and device monitoring, 24/7 helpdesk, patch management), Cybersecurity (cloud, web, email, endpoint, identity, and network safeguards), PolarVault™ (proprietary enterprise-grade data backup and recovery with AES 256 encryption and instant virtualization), Cloud Solutions (Azure migration, VoIP, hybrid cloud, hosted servers, virtual desktops), and Network Infrastructure (design, optimization, and monitoring). Service delivery leverages the NinjaRMM remote monitoring and management platform, with SentinelOne AI-powered endpoint defense embedded in the base managed IT tier.

Northstar serves SMBs primarily in Massachusetts and Connecticut via on-site delivery, with nationwide remote coverage enabled by RMM tooling. The business model is recurring subscription-based, with a publicly disclosed entry-level tier at $15 per device per month and an All-Inclusive tier with customized pricing offering unlimited support. Go-to-market is consultative and sales-led: prospects are qualified through free 30-minute Discovery Sessions and free network reviews, then converted via flat-rate billing packages. Distribution is primarily direct sales with a self-service booking flow for Discovery Sessions.

The company is small, with 1-10 employees led by President Eric Gulbrandsen. No funding rounds, parent company, M&A activity, or external investment signals are disclosed. Customer testimonials reference multi-decade relationships across consulting, healthcare, and manufacturing SMBs. The firm holds the PolarVault™ registered trademark and maintains core technology partnerships with Microsoft Azure, SentinelOne, and NinjaRMM. No certifications, awards, regulatory actions, or AI/ML research activity are reported.

Name

Northstar Network Group

Legal name

Northstar Network Group, Inc.

Website

https://northstarnet.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1–10 employees

Short description

Northstar Network Group is a privately held managed IT services provider founded in 2000 in Ludlow, Massachusetts, delivering managed IT, cybersecurity, cloud, network infrastructure, and proprietary data backup services to small and medium-sized businesses across Massachusetts, Connecticut, and nationwide via remote capabilities.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)

akta.pro secondary industries

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ), Network Monitoring, Assurance & Managed NOC Services (SLA Ops) (HDAIAGAJ)

Keywords

• Managed IT services
• Cybersecurity solutions
• Data backup recovery
• Cloud solutions
• Network infrastructure

Headquarters

HQ city

Ludlow

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring subscription-based managed IT services with flat-rate billing. Base tier starts at $15/device/month with patch management, device monitoring, ticketing system, and SentinelOne endpoint defense. All-inclusive tier adds unlimited support with customized pricing.
2. Managed Cybersecurity Services: Managed security services spanning cloud security, web and email protection, endpoint security, identity management, network safeguards, and security awareness training.
3. PolarVault™ Data Backup & Recovery: Monthly storage and backup services for replicated business data with various recovery options included in service package.
4. Network Infrastructure Services: Network design, optimization, secure implementation, and ongoing support services for business connectivity needs.
5. Cloud Solutions: Cloud migration, Azure cloud services, VoIP business phone systems, hybrid cloud implementations, hosted servers, and virtual desktop services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Northstar Network Group delivers managed IT services for small and medium-sized businesses, including network monitoring, 24/7 helpdesk support, layered cybersecurity, data backup and disaster recovery via its proprietary PolarVault™ service, cloud migration and management, and network infrastructure design. Services are sold primarily on flat-rate, per-device subscription billing, with on-site support in Massachusetts and Connecticut and remote delivery nationwide.

Product overview

Northstar Network Group offers a unified suite of managed IT services for small and medium-sized businesses. The portfolio consists of five core service pillars: Managed IT Services (providing monitoring, helpdesk, and endpoint defense), Cybersecurity (layered security and threat protection), PolarVault™ (enterprise data backup and recovery), Cloud Solutions (Azure, VoIP, hybrid cloud, hosted servers, virtual desktops), and Network Infrastructure (design, optimization, and monitoring). These services are offered as modular components that can be tailored to client needs, with optional add-ons like Discovery Sessions for initial consultation. The company was established in 2000 and serves businesses primarily in Massachusetts and Connecticut, with nationwide coverage via remote capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• PolarVault™: Enterprise-grade data protection and backup service featuring on-site and off-site data redundancy, instant virtualization, AES 256 encryption, WAN optimized deduplication, and self-service restore capabilities.

Products and services

• Managed IT Services

Quantifiable outcome

• Reduced operational expenses with streamlined network solutions that optimize resource usage and minimize unnecessary expenditures
• +3 more outcomes

Named customers4 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability1 record

Feature3 records

Partnerships

Three partnerships are on record, tiered core.

• Microsoft AzurecoreTechnology or IntegrationTechnology partnership for cloud solutions delivery. Northstar offers Azure Cloud services utilizing Microsoft's scalable pay-as-you-go platform for development, management, and deployment of cloud applications for SMB clients.
• SentinelOnecoreTechnology or IntegrationAI-powered endpoint defense integrated into Northstar's base Managed IT Services package, providing advanced threat detection and response capabilities as part of comprehensive cybersecurity offerings.
• NinjaRMMcoreTechnology or IntegrationRemote monitoring and management (RMM) platform used for client support portal and remote support capabilities. Existing customers access support through the NinjaRMM connect portal.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Ntiva: Ntiva is a US-based managed IT services and cybersecurity provider serving SMBs and mid-market with managed IT, cloud, backup and security services — directly comparable to Northstar's portfolio and SMB target market.
• VC3: VC3 is a managed IT and cybersecurity provider focused on small businesses and municipalities, offering managed IT, security, cloud and data services with a comparable subscription-based model.
• TekStream Solutions: TekStream is a managed IT services and cybersecurity provider for SMB and mid-market organizations, offering managed services, cloud, backup and security — overlapping directly with Northstar's portfolio.
• ACE IT Solutions: ACE IT Solutions is an SMB-focused managed IT, cybersecurity and cloud services provider with a similar managed-services subscription model and consultative sales approach.
• CompuData: CompuData is a regional managed IT, cybersecurity and ERP services provider for SMB and mid-market businesses, with a comparable flat-rate managed services model.
• Mindcore Technologies: Mindcore is a New England/Northeast-focused MSP delivering managed IT, cybersecurity, cloud and VoIP services to SMBs, with similar flat-rate subscription pricing and a comparable consultative sales model.
• Dataprise: Dataprise is a national managed IT and cybersecurity services provider for SMB and mid-market customers, offering managed IT, security, backup, cloud and network services — a near-direct overlap with Northstar's five-pillar SMB-focused MSP offering.

Broad incumbents

• Synoptek: Synoptek is a larger, multi-region managed IT services and cloud provider serving SMB and mid-market clients with managed services, security and cloud — broader scale but overlapping capabilities.

Regional players

• Netstar (UK): Netstar is a UK-based managed IT services provider serving SMBs with managed IT, cloud, cybersecurity and backup services — closely comparable in service mix but operating in a different geography.

Emerging players

• Net Sciences: Net Sciences is a smaller-scale managed IT services firm providing managed IT, cloud, and security to SMBs — comparable in size and SMB focus but a more limited service portfolio than Northstar.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks1 record

Key highlights7 records

Customer concentration

• Facebookfacebook.com/NorthstarNetworkGroup
• LinkedInlinkedin.com/company/northstar-network-group-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Northstar Network Group