Med-e-Mass
Med-e-Mass is a South African healthcare IT subsidiary of Altron Group, providing practice management, EHR, real-time claims switching, and medical bureau services to doctors, clinics, medical bureaus, and enterprise clients across South Africa.
- Company typePrivate
- Founded1993
- HeadquartersGauteng, South Africa
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Med-e-Mass does
Med-e-Mass is a South African healthcare IT solutions provider operating as a wholly-owned subsidiary of Altron Group through the Altron HealthTech division. The company delivers patient account management, billing management, and electronic health record (EHR) solutions primarily to individual doctors, medical practices, medical bureaus, clinics, and enterprise clients across South Africa. The firm traces its healthcare technology roots to the early 1990s, establishing a foundation in practice management and electronic claims switching that has since expanded into a broad healthcare technology platform.
The company's core platform architecture combines Elixir Live (cloud-based practice management), HealthONE (integrated EHR), SwitchOn/MediSwitch (real-time claims switching), and Med-e-Serve (medical bureau services). It extends into specialty modules including HealthONE Enterprise (occupational health and corporate wellness), HealthONE Oncology with the ThriveLink mobile patient app, and Engage Mx (value-based preventive care analytics). The platform also incorporates value-added services such as electronic prescribing, telehealth, online scheduling (RecoMed), and integrated payments, creating an ecosystem approach. All solutions are self-attested POPIA-compliant (South Africa's data protection framework equivalent to GDPR), and the company benefits from the broader Altron Group's distribution scale and brand credibility.
Med-e-Mass generates revenue primarily through subscription-based software licensing for practice management and EHR applications, professional services via medical bureau offerings, and subscription recurring revenue from occupational health solutions and healthcare insights analytics. Go-to-market relies on direct enterprise sales with demo-based consultative selling, supplemented by strategic partnerships with players like LogBox, RecoMed, MediNet Connect, MediAdvance, and Engage Mx. Pricing is quote-based and not publicly disclosed, with annual billing cadence as the standard. The company operates from Johannesburg, Gauteng, South Africa, with no disclosed international expansion, and serves the domestic healthcare ecosystem exclusively.
Med-e-Mass firmographics
Firmographics- Name
- Med-e-Mass
- Legal name
- Altron HealthTech
- Website
- https://medemass.com
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Med-e-Mass is a South African healthcare IT subsidiary of Altron Group, providing practice management, EHR, real-time claims switching, and medical bureau services to doctors, clinics, medical bureaus, and enterprise clients across South Africa.
- Ownership category
- akta.pro rank
Med-e-Mass industry classification
Industry- Product category
- Healthcare IT Software
- SIC
- Services-Health Services (8000)
- akta.pro primary industry
- Ambulatory & Physician Practice EHRs (HLACAAAB)
Keywords
Where Med-e-Mass is headquartered
LocationHeadquarters
- HQ city
- Gauteng
- HQ country
- South Africa
- HQ region
- Africa
Offices1 record
Markets served
Med-e-Mass business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Practice Management & EHR Software: Subscription-based software licensing for practice management applications and electronic health records offered to healthcare providers including doctors, clinics, and bureaus
- Medical Bureau Services: Outsourced administrative and claims management services provided to healthcare practices, enabling them to focus on patient care while Altron handles admin operations
- Occupational Health Solutions: Corporate wellness and occupational health & safety compliance solutions delivered through HealthONE Enterprise platform targeting enterprise clients
- Healthcare Insights & Analytics: Engage Mx platform providing preventive patient care analytics and value-based healthcare data insights
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing based on organization size and requirements |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Med-e-Mass product offering
Product offeringCore offering
Med-e-Mass provides healthcare IT solutions focused on patient account management and billing management for healthcare providers in South Africa. As a wholly-owned subsidiary of Altron Group operating within the Altron HealthTech division, it delivers practice management software, electronic health records, real-time claims switching, outsourced medical bureau administration, occupational health compliance, and healthcare analytics solutions to doctors, clinics, medical bureaus, and corporate clients.
Product overview
Altron HealthTech offers a unified platform-plus-modules architecture serving the South African healthcare ecosystem. The core portfolio centers on practice management and electronic health records (EHR), with Elixir Live providing cloud-based practice management and HealthONE delivering integrated EHR capabilities. Claims processing is handled through SwitchOn (real-time claims switching) and Med-e-Serve (medical bureau services), while eScripting enables electronic prescribing. The platform extends into value-added services including virtual consultations (Telehealth), online scheduling (RecoMed), patient care coordination (LogBox), and digital footprint management (MediNet Connect). Enterprise offerings include HealthONE Enterprise for occupational health compliance and Corporate Wellness EAP, with financing options via MediAdvance and integrated payments. Specialty modules cover oncology care (HealthONE Oncology and ThriveLink) and preventive health insights (Engage Mx). The company leverages over 30 years of experience combining practice management foundations with proactive, secure, and intuitive technologies, with solutions POPIA compliant for South African data protection requirements.
Differentiator
Problem solved
Functional benefit
Brands
- HealthONE: Electronic health record (EHR) and practice management solution
- MediSwitch
- MedeServe
- MediNet Connect
- MediAdvance
- Engage Mx
- ThriveLink
- RecoMed
- LogBox
Products and services
- Elixir Live Cloud-based practice management software enabling healthcare practices to streamline administrative tasks, scheduling, billing, and patient record management.
- HealthONE Integrated electronic health records (EHR) solution providing a smart, secure, and intuitive digital health record system for transitioning from paper to digital records.
- SwitchOn Real-time claims switching service enabling seamless electronic claims submission and management with medical schemes and payers.
- Med-e-Serve Medical bureau service providing outsourced administration and claims management for healthcare practices.
- HealthONE Enterprise Occupational health and wellness platform enabling corporate compliance with OHS standards and staff health optimization.
Quantifiable outcome
- Improved oncology treatment adherence through coordinated pharmacy integration
Companies that use Med-e-Mass
Customer profileNamed customers1 record
Segments4 records
Ideal customer profiles4 records
Med-e-Mass technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature8 records
Med-e-Mass partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- LogBoxcoreLogBox is a value-added service partner integrated with Altron HealthTech's practice management applications, providing optimized patient care solutions that complement the core practice management offerings.
- RecoMedcoreRecoMed partnership provides online scheduling and diary management capabilities integrated with Altron HealthTech solutions, enabling healthcare providers to offer digital appointment booking to patients.
- MediNet ConnectcoreMediNet Connect partnership delivers healthcare digital footprint solutions integrated with Altron HealthTech's platform, expanding the connected healthcare ecosystem capabilities.
- MediAdvancecoreMediAdvance provides practice funding solutions as part of the Altron HealthTech partner ecosystem, offering financial services to healthcare practices integrated with practice management solutions.
- Engage MxcoreEngage Mx is a strategic partner delivering preventive patient care and healthcare insights solutions that integrate with Altron HealthTech's platform for value-based healthcare delivery.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Med-e-Mass competitors and assessment
Company assessmentDirect peers
- eClinicalWorks: Ambulatory EHR for physician practices with integrated practice management, patient engagement, and billing — directly comparable to Med-e-Mass's ambulatory EHR + practice management + ePrescribing stack.
- GoodX Software: South African EHR and practice management platform for medical practices with integrated billing — a domestic competitor offering comparable ambulatory EHR functionality to HealthONE in the same local market.
- Athenahealth: Cloud-based ambulatory EHR and practice management platform serving physician practices with integrated claims, billing, and patient engagement — the closest U.S. analog to Med-e-Mass/Altron HealthTech's integrated EHR + claims switching + medical bureau model.
- CompuGroup Medical: European-headquartered provider of EHR, practice management, and claims processing software for ambulatory physicians — operates across multiple emerging and developed markets with comparable product breadth.
- Healthbridge: South African medical claims switching and practice management technology provider — directly competes with MediSwitch WEBDesk / SwitchOn in the domestic claims switching rails and serves the same private medical-scheme ecosystem.
- NextGen Healthcare: Ambulatory EHR and practice management suite with specialty modules and revenue cycle management — comparable in targeting physician practices with integrated clinical, billing, and analytics workflows similar to HealthONE + Elixir Live.
- Tebra: Cloud-based practice management and EHR platform built for independent practices, with integrated billing, scheduling, and patient communications — closely mirrors the Elixir Live + HealthONE SMB-focused offering.
Broad incumbents
- Oracle Health (formerly Cerner): Global EHR and healthcare IT giant offering ambulatory and enterprise solutions across multiple continents — a broad incumbent whose international scale and AI investments pose competitive pressure on regional players like Med-e-Mass.
- Epic Systems: Largest U.S. ambulatory and hospital EHR vendor — represents the dominant global incumbent whose expansion ambitions (including Cosmos data network) set the strategic ceiling for regional EHR platforms.
- Veradigm (formerly Allscripts): Ambulatory and hospital EHR vendor with practice management and revenue cycle capabilities — a broader incumbent offering overlapping functionality to physician practices similar to Med-e-Mass's customer base.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Med-e-Mass social profiles
Digital presenceMed-e-Mass compliance and trust
Trust signalCompliance1 record
Med-e-Mass financial estimates
Financial estimateRevenue estimate
Valuation estimate
Med-e-Mass leadership team
Management profileNumber of profiles
Med-e-Mass subsidiaries and ownership
Company hierarchySubsidiaries6 records
Med-e-Mass funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Med-e-Mass M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Med-e-Mass
What does Med-e-Mass do?
Med-e-Mass provides healthcare IT solutions focused on patient account management and billing management for healthcare providers in South Africa. As a wholly-owned subsidiary of Altron Group operating within the Altron HealthTech division, it delivers practice management software, electronic health records, real-time claims switching, outsourced medical bureau administration, occupational health compliance, and healthcare analytics solutions to doctors, clinics, medical bureaus, and corporate clients.
Is Med-e-Mass a public or private company?
Med-e-Mass is a private company. It is classified as corporate owned and is currently operating.
When was Med-e-Mass founded?
Med-e-Mass was founded in 1993. It employs 101 to 250 people.
Where is Med-e-Mass based?
Med-e-Mass is headquartered in Gauteng, South Africa, in the Africa region.
How does Med-e-Mass make money?
Four revenue lines are on record. Practice Management & EHR Software is the primary driver. The others are medical Bureau Services, occupational Health Solutions and healthcare Insights & Analytics.
Who are Med-e-Mass's main competitors?
Direct peers on record are eClinicalWorks, GoodX Software, Athenahealth, CompuGroup Medical, Healthbridge, NextGen Healthcare and Tebra. Broad incumbents are Oracle Health (formerly Cerner), Epic Systems and Veradigm (formerly Allscripts).
Does Med-e-Mass have an API?
No public API is recorded for Med-e-Mass.
What industry is Med-e-Mass in?
Med-e-Mass's product category is Healthcare IT Software. Its primary akta.pro industry code is HLACAAAB, Ambulatory & Physician Practice EHRs. Its SIC code is 8000.