San Francis Veterinary Hospital

What San Francis Veterinary Hospital does

San Francis Veterinary Hospital operates as part of VCA Animal Hospitals, a national network of hometown veterinary hospitals in the United States and Canada, founded in 1986 and operating as a subsidiary of Mars, Incorporated since the 2017 acquisition. The firm delivers clinical veterinary care across four service tiers — primary care, specialty care, emergency care, and same/next-day urgent care — through hundreds of physical hospital locations, supported by a network of 29 Pet CancerCare Centers staffed by 60+ board-certified oncologists and an associate base of 30,000+ across North America. The Spring Hill, Florida location operates under the VCA brand and platform, with its own 2010 founding date as a franchise/hospital within the network.

The technology stack is built around the myVCA patient portal and mobile app (iOS and Android), which provides 24/7 live chat, prescription refills, appointment booking, vaccine status tracking, and health record access, with social login via Google and Facebook. A VCA Alexa skill extends account access to voice. E-commerce is operated through Shop myVCA, powered by Vetsource pharmacy services, with every prescription reviewed by both a VCA veterinarian and a Vetsource pharmacist before fulfillment. A text-only automated chatbot handles customer support queries on the site and app, and Google Analytics plus Meta pixels are used for marketing measurement. Accessibility is self-attested to WCAG 2.0 Level AA.

The business model combines fee-for-service veterinary care (professional services revenue) with a recurring CareClub membership ($19.99/month for unlimited exams), transaction-based Shop myVCA e-commerce, and boarding services at hospital-associated facilities. Customer segments are vertical: pet owners split across primary, specialty, emergency, and urgent care use cases, plus animal welfare organizations through the 150+ shelter partnership program. Go-to-market is direct-to-consumer via hospital locations, online booking, the myVCA app, and the Shop myVCA storefront, supported by content marketing through the VCA Voice podcast and stories platform, social media, and promotional offers such as free first exams. The firm is privately held with no public ticker.

Name

San Francis Veterinary Hospital

Legal name

VCA Inc.

Website

https://vcahospitals.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

San Francis Veterinary Hospital is a VCA Animal Hospitals location in Spring Hill, Florida, part of a national network of veterinary hospitals delivering primary, specialty, emergency, and urgent care to pet owners across the U.S. and Canada under Mars, Incorporated ownership.

Ownership category

akta.pro rank

Product category

Veterinary Healthcare Services

NAICS

Veterinary Services (54194)

SIC

Services-Health Services (8000)

akta.pro primary industry

General Practice Veterinary Clinics (Wellness & Primary Care) (HLAMAAAA)

akta.pro secondary industries

Veterinary Emergency & Critical Care Hospitals (HLAMACAA), Veterinary Surgery Centers (Soft Tissue/Orthopedic/Neuro) (HLAMACAC), Veterinary Internal Medicine & Oncology Centers (HLAMACAD), Veterinary-Affiliated/Medical Boarding (HSANADAG), Veterinary Telemedicine & Virtual Care Platforms (HLAMAMAC)

Keywords

• Veterinary hospital services
• Pet healthcare
• Veterinary oncology
• Pet pharmacy
• Animal emergency care

Headquarters

HQ city

Spring Hill

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Veterinary Healthcare Services: VCA Animal Hospitals generates revenue through veterinary healthcare services including primary care, specialty care, emergency care, and urgent care provided at hospital locations. Services include medical consultations, surgeries, diagnostics, treatments, and oncology services.
2. Pet Products E-commerce: Shop myVCA sells pet medications, supplements, therapeutic diets, flea/tick prevention, heartworm prevention, dental care, skin care, and other pet health products through the VCA online store powered by Vetsource pharmacy services.
3. CareClub Membership: VCA CareClub offers membership plans including the Access Plan with unlimited exams for $19.99/month, providing recurring subscription revenue from pet owners seeking preventive care and cost savings.
4. Boarding Care: Many VCA boarding facilities associated with veterinary hospitals are staffed with trained professionals to care for pets while owners are away, generating additional service revenue.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

San Francis Veterinary Hospital, part of VCA Animal Hospitals, delivers veterinary healthcare services across primary, specialty, emergency, and urgent care for pets. The hospital network is supported by the myVCA digital patient portal, CareClub subscription memberships, Shop myVCA e-commerce pharmacy, and a 29-center VCA Pet CancerCare oncology network. Services are delivered in person at hospital locations and complemented by digital tools for scheduling, prescription refills, and teletriage.

Product overview

VCA Animal Hospitals operates as a national network of hometown veterinary hospitals offering a multi-tiered care portfolio. Core services span primary care, specialty care, emergency care, and urgent care. The product suite includes myVCA (a patient-facing digital portal and mobile app), CareClub subscription plans (with unlimited-exam access plans), VCA Pet CancerCare (specialized oncology network), VCA Urgent Care (same/next-day non-emergency care), VCA Shelter Partnerships (community welfare program), and VCA Voice (a storytelling and podcast platform). E-commerce for pet health products is delivered through Shop myVCA, powered by Vetsource. The portfolio collectively aims to deliver world-class veterinary medicine backed by Mars Inc. (parent since 2017) with hometown care values.

Differentiator

Problem solved

Functional benefit

Products and services

• VCA Animal Hospitals Veterinary Care National network of hometown veterinary hospitals delivering primary care, specialty care, emergency care, and urgent care for dogs and cats. Services include medical consultations, surgeries, diagnostics, treatments, and oncology, delivered in person at hospital locations across North America.
• myVCA Patient Portal and Mobile App Digital patient portal and mobile application for pet owners providing 24/7 access to pet health records, prescription refills, appointment scheduling, live chat, and vaccine tracking. Available on iOS and Android with social login options.
• CareClub Access Plan Subscription membership offering unlimited exams for $19.99/month, providing pet owners with predictable preventive care costs and routine wellness access.
• VCA Pet CancerCare Specialized oncology program comprising 29 VCA Pet CancerCare Centers with more than 60 boarded oncologists, including 11 radiation oncologists, delivering cancer treatment and complex oncology care for pets across North America.
• VCA Urgent Care Same- or next-day urgent care service for non-life-threatening pet health issues, featuring extended hours, a virtual waiting room, free 24/7 teletriage chat, and calming environment at locations including Indianapolis, Los Angeles, Phoenix, San Antonio, and Salt Lake City.
• Shop myVCA E-commerce storefront for pet medications, supplements, therapeutic diets, flea/tick and heartworm prevention, dental, ear, eye, skin, and urinary care products. Operated in partnership with Vetsource pharmacy services, with every order reviewed by the pet's veterinarian and a Vetsource pharmacist before fulfillment.

Quantifiable outcome

• 30,000+ Associates delivering care nationwide
• +2 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability3 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• 150+ Animal Welfare OrganizationscoreStrategic or Co-development PartnerVCA Shelter Program partnerships with 150+ shelters and rescue organizations nationwide. Program focuses on reducing return-to-shelter rates, ending pet homelessness, and encouraging adoption. VCA has been committed to animal welfare for over two decades.
• VetsourcecoreTechnology or IntegrationVCA partnered with Vetsource, a leading veterinary pharmacy services provider, to fill prescriptions and fulfill product orders through Shop myVCA. Vetsource delivers orders on behalf of VCA hospitals to pet owners' homes. Every order is reviewed by the pet's veterinarian and a Vetsource pharmacist for accuracy and appropriateness.
• Lyra HealthminorStrategic or Co-development PartnerVCA provides company-paid mental health support to all U.S. Associates through Lyra Health, demonstrating commitment to associate wellness and well-being resources.
• Wind Farm (Ford Ridge, Illinois)minorOthersMars Inc. investment in a wind farm in Ford Ridge, Illinois provides renewable electricity for all VCA hospitals as part of sustainability initiatives under Mars' sustainable in a generation plan.
• MWI (MWI Animal Health)minorOthersVCA pilots MWI's reusable tote program as part of sustainability and environmental initiatives to reduce waste in hospital operations.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• BluePearl Specialty + Emergency Pet Hospital: BluePearl is a network of specialty and emergency veterinary hospitals, also owned by Mars Veterinary Health. It is directly comparable to VCA's specialty/emergency tier (e.g., Pet CancerCare) and competes for referrals and boarded specialists.
• Banfield Pet Hospital: Banfield is the largest general practice veterinary hospital network in the US, operating inside PetSmart stores. It sits inside Mars Veterinary Health alongside VCA, making it the most directly comparable peer in primary care scale, membership/wellness plans, and Mars-backed digital initiatives.

Broad incumbents

• National Veterinary Associates (NVA): NVA is one of the largest US veterinary consolidators with hundreds of general practice, specialty, and emergency hospitals under a single platform. Comparable to VCA in multi-site hospital ownership, geographic reach, and acquisition-driven growth strategy.
• PetVet Care Centers: PetVet Care Centers operates a large network of companion animal hospitals across the US, including general practice, specialty, and emergency. Comparable to VCA in hospital-network breadth and consolidation strategy.
• VetCor: VetCor is a large US consolidator of companion animal veterinary hospitals focused on general practice with selective specialty and emergency. Comparable to VCA's primary care base and hometown-clinic positioning.
• PetSmart (Veterinary Services): PetSmart houses Banfield and other independent vet clinics inside its stores and has expanded its own veterinary services. It is comparable to VCA as a major distribution/retail channel for companion animal care across the US.

Regional players

• Southern Veterinary Partners: Southern Veterinary Partners operates a network of animal hospitals across the southeastern US. Comparable to VCA in multi-site ownership model and primary/specialty/emergency mix, though concentrated in a different geographic region.

Emerging players

• Thrive Pet Healthcare: Thrive Pet Healthcare is a fast-growing veterinary platform formed from multiple consolidations, offering primary, specialty, and emergency care. Comparable to VCA in its multi-tier hospital model and aggressive acquisition-led expansion.
• Chewy (Chewy Pharmacy and Vet Care): Chewy has expanded into pet pharmacy and online veterinary care (Chewy Pharmacy, Vet Care Clinics), making it an emerging competitor to Shop myVCA and a partial competitor to VCA's primary care network in select markets.

Others

• Mars Petcare (Parent Division): Mars Petcare is the parent division that owns VCA, Banfield, BluePearl, and Royal Canin. It is relevant as the corporate parent shaping VCA's capital allocation, M&A pipeline, and long-term competitive positioning in companion animal health.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/askVCA
• Facebookfacebook.com/sanfrancisvh
• LinkedInlinkedin.com/company/vcaanimalhospitals
• Instagraminstagram.com/vca

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about San Francis Veterinary Hospital