Service Desk Software

What Service Desk Software does

Service Desk Software, Inc. (SDS-Corp) is a privately held Value Added Distributor headquartered in Atlanta, Georgia, holding exclusive Master Distributor rights for Ivanti (formerly HEAT Software) across Latin America and the Caribbean. The company distributes Ivanti's Cloud IT Service Management (ITSM) and Unified Endpoint Management (UEM) software portfolios to channel partners and end customers, with regional offices in Brazil, Chile, Colombia, Dominican Republic, and Mexico serving SMB through enterprise clients. Its product portfolio spans four ITSM tiers (Help Desk, Service Desk, Service Management, Enterprise Service Management) and six UEM modules (LANrev, EMM, DSM, PatchLink, EMSS, Endpoint Security), with PinkVERIFY certification across 13 ITIL processes.

The company's technology stack is entirely Ivanti's, including ITSM platform extensions into HR/Facilities/Legal/Customer Service (Enterprise Service Management) and UEM capabilities covering Windows, Mac, Linux, Unix, iOS, and Android endpoints with patch management, application whitelisting, device control, and full disk encryption. SDS generates revenue through two primary streams: (1) value-added distribution of Ivanti software on a recurring subscription basis, and (2) professional services including cloud consulting, QuickStart ITSM deployment, implementation, certified engineering support, and product training. The go-to-market combines channel partner enablement (pre-sales, marketing assistance, post-sales support) with direct enterprise consulting.

SDS employs fully certified Ivanti engineers and positions itself as a regional extension of Ivanti's brand across LATAM, combining vendor distribution with advisory and managed deployment services. The company is privately held with no disclosed funding, parent company, or institutional investors.

Name

Service Desk Software

Legal name

Service Desk Software, Inc

Website

https://sds-corp.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Service Desk Software is a privately held Ivanti Master Distributor for Latin America and the Caribbean, headquartered in Atlanta, Georgia. It distributes Ivanti's ITSM and Unified Endpoint Management software suites to channel partners and end customers while providing certified engineering, cloud consulting, and training services across five LATAM countries.

Ownership category

akta.pro rank

Product category

IT Service Management (ITSM) and Unified Endpoint Management (UEM) Software Distribution

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Other Management Consulting Services (541618)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

akta.pro secondary industries

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), Service Desk & ITSM Outsourcing (BPAEAMAF), IT Knowledge Management & Service Desk Platforms (HDAEALAH)

Keywords

• IT service management
• Unified endpoint management
• Value added distribution
• Cloud ITSM solutions
• IT consulting services

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Value Added Distribution: As an Ivanti Master Distributor for Latin America and Caribbean, SDS resells and distributes Ivanti software solutions including Cloud ITSM and Unified Endpoint Management products to channel partners and end customers.
2. Professional Services: Cloud consulting services including implementation, QuickStart ITSM deployment packages, cloud training, and post-go-live services. Services include pre-sales support, implementation, marketing assistance, and post-sales support for Ivanti products.
3. Product Training: Ivanti product training curriculum for resellers and their customers, including Administration, Reporting, and Web-based product training.
4. IT Consulting and Strategy Services: Technology assessments, IT infrastructure analysis, telecommunications planning, installation, management, implementation, and IT budget planning services.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Service Desk Software is a Value Added Distributor and IT consulting firm that distributes Ivanti Cloud IT Service Management (ITSM) and Unified Endpoint Management (UEM) software solutions across Latin America and the Caribbean. The company supplies a tiered cloud ITSM portfolio (Help Desk, Service Desk, Service Management, Enterprise Service Management) and a UEM portfolio (LANrev, EMM, DSM, PatchLink, EMSS, Endpoint Security), complemented by professional services including cloud consulting, implementation, training, and IT strategy engagements delivered by certified Ivanti engineers.

Product overview

Service Desk Software is a value-added distributor for Ivanti's cloud-based ITSM and UEM software solutions. The product portfolio consists of two main categories: Cloud IT Service Management (ITSM) solutions tiered by complexity (Help Desk, Service Desk, Service Management, Enterprise Service Management), and Unified Endpoint Management (UEM) solutions (LANrev Client Management, EMM, DSM, PatchLink, EMSS, Endpoint Security). The ITSM products scale from basic ticket management to full ITIL-certified service management, while the UEM products provide comprehensive endpoint management across Windows, Mac, iOS, and Android devices with integrated security capabilities. Products are available as cloud/SaaS or on-premise deployments.

Differentiator

Problem solved

Functional benefit

Products and services

• Ivanti Help Desk Solution Entry-level Cloud IT Service Management solution providing an easy-to-use customer service help desk for handling inbound ticket requests from email, web, social, phone, or chat channels. Includes case management, knowledge management, self-service options, and workflow and automation capabilities for organizations of all sizes.
• Ivanti Service Desk Solution Mid-tier Cloud ITSM solution that builds on the Help Desk tier by adding Change Management and Configuration Management to handle IT changes quickly and efficiently, ensuring high levels of service availability and quality.
• Ivanti Service Management Solution Full ITIL Service Management solution adding Release Management, Service Level Management, Event Management, Availability Management, Financial Management, and Portfolio & Project Management to Service Desk functionality. PinkVERIFY certified for 13 ITIL processes.
• Ivanti Enterprise Service Management Extended service management platform that enables IT teams to help non-IT departments (HR, Facilities, Legal, Finance, Customer Service) automate and streamline repetitive tasks using a drag-and-drop workflow designer with multi-channel self-service.
• Ivanti LANrev Client Management Policy-based endpoint management solution delivering applications, content, and configurations to Mac, Windows, iOS, and Android devices. Includes integrated patch management, remote control, software packaging, delivery, license management, and detailed inventory reporting of over 700 hardware and software data points.
• Ivanti Enterprise Mobility Management (EMM) Remote management and security solution for all mobile devices including support for employee-owned (BYOD) devices. Features mobile security management, iOS management, mobile content management, Apple DEP/VPP support, Samsung SAFE/KNOX management, and mobile application management.
• Ivanti Desktop & Server Management (DSM) Multi-platform unified endpoint management solution that automatically packages and deploys software and operating systems, patches vulnerabilities, discovers software and hardware assets, and manages Windows OS migrations, virtual environments, and Citrix server farms.
• Ivanti PatchLink Patch Management Multi-platform patch management solution identifying and patching vulnerabilities across heterogeneous OS (Windows, Linux, Unix, Mac OS X), Microsoft applications, and third-party applications including Adobe vulnerabilities. Available standalone, integrated in LANrev/DSM, or as plugin for Microsoft SCCM.
• Ivanti Endpoint Management & Security Suite (EMSS) Comprehensive endpoint protection suite providing vulnerability management, threat protection with application whitelisting and antivirus, device/port control, patch management, full disk encryption, and reporting services for servers, POS, ATM, and thin-client endpoints.
• Ivanti Endpoint Security (ES) Application and device whitelisting solution for resilient endpoint protection that prevents malware intrusion without relying on AV definitions. Ideal for servers, fixed function assets (POS, ATM, pay-at-the-pump systems), and thin-client or virtualized endpoints with device/port control and data security features.
• Ivanti Product Training Ivanti product training curriculum for resellers and their customers, including Administration, Reporting, and Web-based product training, delivered by certified Ivanti engineers.
• Cloud Consulting Services Cloud consulting services including implementation, QuickStart ITSM deployment packages, cloud training, and post-go-live services for Ivanti Cloud solutions, delivered by certified Ivanti engineers.
• IT Consulting and Strategy Services Technology assessments, IT infrastructure analysis, telecommunications planning, installation, management, implementation, and IT budget planning services delivered by Service Desk Software as a full-service IT consulting firm.

Quantifiable outcome

• Certified for 13 ITIL processes (PinkVERIFY)
• +2 more outcomes

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature10 records

Partnerships

One partnership is on record.

• IvanticoreChannel Partner/ Reseller/ DistributorService Desk Software is an Ivanti Master Distributor for Latin America and the Caribbean. As a premier partner, SDS distributes Ivanti Cloud Service Management and Unified Endpoint Management software solutions, provides pre-sales and implementation support to channel partners, and offers certified engineering expertise for Ivanti products including Help Desk, Service Desk, Service Management, Enterprise Service Management, LANrev, EMM, DSM, PatchLink, EMSS, and Endpoint Security solutions.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Regional players

• Softtek: Mexico-headquartered global IT services company with operations across Latin America and the US. Provides enterprise application, IT infrastructure and digital services; comparable as a LATAM IT services firm serving enterprises with similar customer profiles to SDS's channel partners.
• Stefanini Group: Brazil-headquartered global IT services and consulting firm with deep Latin American roots. Delivers enterprise IT consulting, application management, and digital transformation services — comparable as a LATAM-rooted IT services firm, though significantly larger and broader in scope than SDS.
• Globant: Argentina-headquartered global IT and digital transformation services firm with extensive LATAM operations. Adjacent as a major LATAM enterprise IT services provider, though focused on digital/software engineering rather than ITSM software distribution.

Broad incumbents

• ALSO Group: Pan-European IT distribution and services group with growing presence in Latin America. Operates a similar value-added distribution model for enterprise software and cloud services, serving resellers with logistics, pre-sales and implementation support.
• Ingram Micro: One of the world's largest global IT distributors with extensive LatAm operations. Distributes thousands of enterprise software vendors including ITSM and endpoint management solutions through a broad channel partner network; comparable to SDS at the distribution layer but operating at vastly greater scale and breadth.
• Computacenter: Enterprise IT infrastructure and services provider with significant operations across Europe and the Americas. Combines enterprise hardware/software distribution with professional and managed services — overlapping with SDS's hybrid distribution-plus-services model for enterprise software.
• Presidio: US-headquartered IT solutions and managed services provider distributing enterprise hardware, software, and cloud services. Comparable as a value-added distributor pairing software licensing with implementation and managed services for enterprise customers.
• Insight Enterprises: Global IT solutions provider distributing hardware, software, and cloud services across the Americas, EMEA and APAC. Comparable as a value-added distributor that bundles enterprise software sales with implementation and managed services, though much broader in vendor portfolio than SDS.

Direct peers

• Logicalis: Global IT solutions and managed services provider with a strong Latin America presence across Brazil, Argentina, Chile, Colombia and Mexico. Distributes and implements enterprise software including ITSM and digital workplace platforms, with a comparable value-added distribution + professional services model serving regional VARs and end customers.
• SoftwareOne: Global software distribution and cloud portfolio management company operating across 90+ countries, including Latin America. Closely comparable business model as a value-added software distributor that pairs licensing distribution with implementation, consulting, and managed services for enterprise software vendors.

Market position

Strengths4 records

Weaknesses3 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/sdscorpcom
• Facebookfacebook.com/sdscorpcom
• LinkedInlinkedin.com/company/sdscorp

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Service Desk Software