NFI Massachusetts

What NFI Massachusetts does

NFI Massachusetts Inc. is a 501(c)(3) nonprofit human services organization founded in 1974 as the Massachusetts chapter of the North American Family Institute (NAFI), headquartered in Middleton, MA and serving Essex and Middlesex counties. The organization operates more than 30 programs across seven service lines: community and home-based services (including Foundations for Families, Multi-Systemic Therapy, Brief Strategic Family Therapy, and the Lowell Family Resource Center), juvenile justice services (Community Service Network, Massachusetts Youth Diversion Program), outpatient care (mental health, substance use, Medication-Assisted Treatment, Massachusetts Impaired Driver program, school-based services), adolescent residential services (Evolutions, Beverly Continuum Supports, Milestone, Northeast Diversion, Pathways, Lakeside), adult group homes for individuals with acquired or traumatic brain injury (Alfred Drive, Champy Lane, Oasis, Old Ferry), transition age youth services (Lofts, Safe Harbor, Landing), and an in-house training department. Clinical practice is grounded in evidence-based and trauma-informed models — most notably the ARC (Attachment, Self-Regulation, and Competency) framework, MST, and BSFT — for which NFI Massachusetts serves as a state pilot site and licensed trainer of other providers. Service populations include youth with serious emotional disturbance, transition-age youth aging out of care, adults with acquired brain injury, families at risk of out-of-home placement, and individuals with substance use disorders.

The business model is a state-contracted, managed-services model: NFI Massachusetts is funded primarily through contracts and purchase-of-service arrangements with six Massachusetts state agencies (DCF, DMH, DYS, DPH, BSAS, MassAbility), supplemented by MassHealth and managed care entity billing (MBHP, Tufts, Optum, WellSense), court and RMV referrals for the Impaired Driver program, Essex County Sheriff's Department reentry contracts, and a small DPH-funded school-based stream. The organization is COA-accredited (renewed March 2025 with no findings) and operates Joint Commission-accredited Evolutions programs. It is led by Executive Director Eric Klingaman, who assumed the role in August 2025 succeeding the recently retired Lydia Todd, with a tenured leadership team averaging 25-30+ years in human services. Marketing and demand generation are minimal in the commercial sense — growth is driven by RFP wins, contract renewals, and referral relationships with the state payer ecosystem.

Name

NFI Massachusetts

Legal name

NFI Massachusetts Inc.

Website

https://nfima.org

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

101–250 employees

Short description

NFI Massachusetts is a 501(c)(3) nonprofit human services organization providing community-based, residential, outpatient, and juvenile justice programs to youth, families, transition-age youth, and adults with brain injuries across Essex and Middlesex counties, funded primarily through Massachusetts state agency contracts.

Ownership category

akta.pro rank

Product category

Behavioral Health and Human Services

NAICS

Health Care and Social Assistance (62), Child and Youth Services (62411), Residential Mental Health and Substance Abuse Facilities (623220), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232)

SIC

Services-Social Services (8300), Services-Health Services (8000), Services-Home Health Care Services (8082)

akta.pro primary industry

Pediatric Skilled Home Health (Home Nursing & Therapy) (HLADAFAC)

Keywords

• Human services programs
• Youth residential care
• Community based therapy
• Substance use treatment
• Family preservation services

Headquarters

HQ city

Danvers

HQ country

United States

HQ region

North America

Offices14 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Government Agency Contracts: NFI Massachusetts operates as a 501(c)(3) nonprofit organization primarily funded through contracts with Massachusetts state agencies including the Department of Children and Families, Department of Mental Health, Department of Youth Services, Department of Public Health, Bureau of Substance Addiction Services, and MassAbility. Services are delivered across Essex and Middlesex counties.
2. Health Insurance / MassHealth: Services are funded through MassHealth and managed care entities including MBHP, Tufts, Optum, and WellSense. Self-pay options available for certain programs like the Massachusetts Impaired Driver program.
3. Court and DMV Referrals: Programs such as the Massachusetts Impaired Driver (MID) program are funded through court and DMV referrals, with fees collected from participants.
4. Department of Public Health Funding: School-based programs such as the Consentino Middle School Targeted Intervention Services are funded through Department of Public Health grants.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

NFI Massachusetts is a 501(c)(3) nonprofit human services organization providing therapeutic programs and support services to youth, families, and adults across Massachusetts. Its service continuum includes residential care for adolescents and adults, outpatient treatment for mental health and substance use, community-based and home-based interventions, juvenile justice programming, transition-age youth services, and training for human services partners.

Product overview

NFI Massachusetts is a human services organization providing a broad variety of programs and support services across the Commonwealth of Massachusetts. The organization operates as a single unified service portfolio rather than a platform-plus-modules architecture. Services include Community & Home Based Services, Juvenile Justice Services, Outpatient Care, Adolescent Residential Services, Adult Group Homes, Training Services, and Transition Age Youth Services. These programs work together to help individuals reach their full potential and live fulfilling lives in their communities, with therapeutic services based on industry-leading research and best practices rooted in trauma-informed care.

Differentiator

Problem solved

Functional benefit

Products and services

• Community & Home Based Services In-home and community-based therapeutic interventions for youth and families, designed to stabilize family functioning and prevent out-of-home placement, typically delivered under contracts with Massachusetts state agencies.
• Juvenile Justice Services Programs serving justice-involved youth, including contracted placements, supervision, and therapeutic services for court- and state-referred adolescents across Massachusetts.
• Outpatient Care Clinic-based outpatient mental health and substance use treatment for youth, adults, and families across Massachusetts, reimbursed through MassHealth, commercial insurance, and self-pay.
• Adolescent Residential Services 24/7 residential treatment programs for adolescents requiring out-of-home therapeutic placement, typically referred by Massachusetts state agencies such as DCF, DMH, and DYS.
• Adult Group Homes Residential group-home settings supporting adults with behavioral health, developmental, or recovery-support needs, typically contracted through Massachusetts state human-service agencies.
• Training Services Professional development and training offerings for human-services staff and partner agencies covering evidence-based practices and trauma-informed care.
• Transition Age Youth Services Programs supporting older adolescents and young adults (typically ages 16-24) as they transition toward independent living, education, employment, and adult behavioral health services.

Quantifiable outcome

• First Massachusetts DMH program to completely eliminate a point and level system
• +4 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

13 partnerships are on record, tiered core and minor.

• NAFI (North American Family Institute)coreStrategic or Co-development PartnerParent organization. NAFI was founded by Dr. Yitzhak Bakal in 1974 and NFI Massachusetts continues that legacy. NAFI operates programs across multiple states. The Executive Director of NFI Massachusetts also serves as Director of NAFI Florida.
• Provider's CouncilcoreOthersMassachusetts association of human services providers. NFI participates in Provider's Council initiatives including The Caring Force coalition.
• Social CurrentcoreOthersNational organization that provides COA accreditation. NFI Massachusetts is COA certified by Social Current.
• Children's League of MassachusettsminorOthersState association focused on children's services policy and advocacy.
• Association of Children's Residential CentersminorOthersNational association for children's residential treatment programs.
• Association of Developmental Disabilities ProvidersminorOthersMassachusetts association for providers of services to individuals with developmental disabilities.
• Child Welfare League of AmericaminorOthersNational organization focused on child welfare policy and practice.
• Philanthropy MassachusettsminorOthersAssociation of grantmakers and philanthropy organizations in Massachusetts.
• The Caring ForcecoreStrategic or Co-development PartnerGrassroots initiative of human service professionals as part of the Providers' Council. NFI Massachusetts' Executive Director serves as chair. Advocates for increased compensation and loan repayment for human services workers.
• Essex County Sheriff's DepartmentcoreStrategic or Co-development PartnerPartnership for reentry and case management services. NFI provides cognitive behavioral therapy, substance use treatment, and case management across correctional facilities including Middleton House of Correction, ECPRC, and STAR programs.
• Haverhill Police DepartmentminorStrategic or Co-development PartnerCollaboration with Haverhill Police and Probation for substance use services including the HOPE Taskforce.
• Massachusetts State LegislatureminorOthersAdvocacy for legislation supporting human services workers including bills S.119, S.130, H.283, and H.223 for loan repayment and livable wage.
• HOPE Task Force (Haverhill)minorStrategic or Co-development PartnerCoalition developed in partnership with Mayor of Haverhill to support overdose follow-up and substance use services.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• High Point Treatment Center: Massachusetts-based nonprofit providing substance use treatment, mental health, and community-based services. Comparable outpatient and residential behavioral health portfolio.
• Aspire Health Alliance: Massachusetts-based nonprofit providing behavioral health, developmental disability, and community-based services. Closely aligned service mix and state agency payer base.
• The Key Program: Massachusetts-based nonprofit providing juvenile justice, child welfare, and community-based services. Direct peer for NFI's juvenile justice and community-based program lines.
• Spectrum Health Systems: Massachusetts-based nonprofit providing substance use treatment and behavioral health services. Direct peer for NFI's outpatient substance use and impaired driver programs.
• Gosnold: Massachusetts-based nonprofit providing substance use treatment and behavioral health services. Comparable outpatient substance use and mental health service lines.
• Bay Cove Human Services: Massachusetts-based nonprofit providing mental health, substance use, and developmental disability services. Directly comparable multi-service portfolio and reliance on state agency contracts.
• Justice Resource Institute (JRI): Massachusetts-based nonprofit providing behavioral health, child welfare, juvenile justice, and developmental disability services. Closely comparable service model and state funding base to NFI Massachusetts.
• The Home for Little Wanderers: Massachusetts-based nonprofit delivering child welfare, mental health, residential, and community-based programs. Comparable residential and home-based service lines for youth and families.
• Riverside Community Care: Massachusetts-based nonprofit providing mental health, developmental disability, child welfare, and community-based services. Directly comparable multi-service human services portfolio with overlapping state agency contracts.

Broad incumbents

• NAFI (North American Family Institute): Parent organization and multi-state human services network founded in 1974. Operates programs across multiple states with broader geographic scope; provides operational and reputational support to NFI Massachusetts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/NFIMassachusettsInc
• LinkedInlinkedin.com/company/nfi-massachusetts-inc
• Instagraminstagram.com/nfi_ma

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about NFI Massachusetts