Burkhalter IT service

What Burkhalter IT service does

Burkhalter IT-Service is a privately held, founder-led boutique IT services provider based in Burgdorf, Switzerland, operating from a single office with a team of approximately three professionals (Ruedi Burkhalter as Managing Director, plus an apprentice and one additional Informatiker EFZ). The firm delivers five integrated service modules — Hardware & Software procurement and support, Data Protection & Security (including phishing simulation and DSGVO-aligned training), External Helpdesk with First Level ticket escalation, Cloud Backup, and Network & Communication — to private individuals and small-to-medium Swiss businesses. Its core technology stack is built on third-party, industry-standard platforms rather than proprietary systems: Acronis for backup and security monitoring, Infomaniak for Swiss-hosted cloud storage, TeamViewer for remote support, and 3CX, Microsoft Teams, Bria, UniFi, and HP Aruba for telephony and networking.

The business model is primarily hourly professional services billed at CHF 160/hour (including VAT), with travel time charged as working time, available Monday through Friday 7:30-17:30. A subscription layer was introduced via Cloud Backup starting from under 10 CHF/month, providing a thin recurring revenue tail, alongside hardware/software procurement as a transactional revenue line. Customer acquisition runs through the company website (pcbu.ch), Google Business listing (31 reviews), Instagram, and local word-of-mouth, with service delivery split between on-site visits and remote support. The customer base is described generically as "various private and business customers" with no enterprise anchors, patents, certifications beyond DSG/GDPR compliance, or institutional investment disclosed.

The firm's competitive positioning rests on Swiss data residency (Infomaniak infrastructure), personal service from a named local owner, DSG/GDPR-aligned practices, and a broad but shallow service menu under one roof. Scale is constrained by a 1-10 employee footprint and a single geographic market; the only recent structural action is a March 2025 office relocation within Burgdorf that signals capacity investment rather than geographic expansion. Strategic risk is concentrated on key-person dependency and competition from larger managed-service providers, while the opportunity is in gradually productizing recurring services to lift utilization and reduce reliance on hourly billings.

Name

Burkhalter IT service

Legal name

Burkhalter IT-Service

Website

https://pcbu.ch

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

Burkhalter IT-Service is a privately held, founder-led boutique IT services provider in Burgdorf, Switzerland, offering hourly IT support, cloud backup, networking, VoIP, and external helpdesk services to private individuals and small-to-medium businesses using Acronis and Swiss-hosted Infomaniak infrastructure.

Ownership category

akta.pro rank

Product category

IT Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco) (BPAAACAD), Hardware & Device Support (PC, Mobile, Peripherals) (BPAAACAB), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• IT support services
• Cloud backup solutions
• Network infrastructure
• VoIP telephony
• Cybersecurity consulting

Headquarters

HQ city

Burgdorf

HQ country

Switzerland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Professional IT Services: Hourly billing for IT support, consulting, installation, maintenance, and repair services. Standard rate of CHF 160 per hour including VAT. Travel time is charged as working time.
2. Cloud Backup Subscriptions: Recurring monthly subscription for cloud backup services starting from under 10 CHF/month. Includes Acronis-based protection with Swiss data storage.
3. Hardware and Software Procurement: Sale and installation of hardware and software products, procured to meet individual customer requirements.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Burkhalter IT-Service is a professional IT services firm specializing in comprehensive IT support, installation, and maintenance of IT infrastructure, as well as VoIP telephony, for private customers and small-to-medium businesses in Switzerland. The company offers five core service modules: hardware and software procurement/installation, data protection and security consulting, outsourced external helpdesk (First Level Support), cloud and local backup solutions, and network infrastructure with VoIP communications.

Product overview

Burkhalter IT-Service is an IT service company providing comprehensive support for private customers and small to medium enterprises (SMEs). The offering consists of five integrated service modules: (1) Hard- und Software for procurement, installation, and maintenance of IT equipment; (2) Datenschutz und Sicherheit for data protection consulting and security training; (3) Externer Helpdesk for outsourced First Level Support; (4) Cloud Backup for secure data backup using Acronis and Infomaniak infrastructure; and (5) Netzwerk und Kommunikation for network infrastructure and VoIP communication using 3CX, Microsoft Teams, Bria, UniFi, and HP Aruba technologies. Services are billed at CHF 160 per hour.

Differentiator

Problem solved

Functional benefit

Products and services

• Hard- und Software Procurement, installation, configuration, maintenance, and repair of hardware and software for private customers and SMEs. Includes individual consultation, data migration, user customizations, PC optimization, and technical support.
• Datenschutz und Sicherheit Data protection and security consulting service offering strategies, DSGVO/GDPR compliance consultation, risk assessment, employee training on secure internet behavior, phishing prevention, password security, phishing simulations, and security audits.
• Externer Helpdesk Outsourced First Level Support service for IT infrastructure providing direct end-user support via phone, email, and remote access, with ticket management, automatic escalation to Second Level Support, and proactive monitoring with regular system health reports.
• Cloud Backup Cloud-based and local backup solution for data security, based on Acronis technology with data stored on Infomaniak Swiss cloud servers. Starting from under CHF 10/month, includes automatic backup, continuous computer monitoring, and virus/threat notifications.
• Netzwerk und Kommunikation Network infrastructure and communication solutions including network design, installation, and optimization, along with VoIP telephony using technologies such as 3CX, Microsoft Teams, Bria, VoIP, UniFi, and HP Aruba. Covers network management, security solutions, and performance optimization.

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• AcroniscoreTechnology or IntegrationAcronis provides the backup and security technology platform for Burkhalter IT-Service's cloud backup offerings. Acronis secures customer data and monitors computers, providing early warnings for disturbances, viruses, and security threats with automatic notifications.
• InfomaniakcoreTechnology or IntegrationInfomaniak provides Swiss cloud server infrastructure for data storage. Customer backup data is stored exclusively on Infomaniak's Swiss cloud servers, meeting Swiss data protection requirements.

Scale indicators2 records

Recent moves7 records

Expansion highlights5 records

Others

• 3CX: VoIP/PBX vendor whose platform Burkhalter deploys and supports for business customers. Comparable as a technology partner enabling the VoIP service line.
• Acronis: Backup and cybersecurity vendor whose technology Burkhalter resells for cloud backup services. Comparable as an enabler/ecosystem participant in the Swiss SME backup market.
• Infomaniak: Swiss cloud infrastructure provider whose servers Burkhalter uses for data storage. Comparable as a Swiss-hosting enabler central to Burkhalter's data sovereignty value proposition.

Broad incumbents

• Inventx AG: Swiss IT services provider specializing in financial services IT, cloud, and managed services. Comparable in offering managed IT and cloud services to Swiss clients, though focused on the banking vertical rather than general SME support.
• UMB AG: One of Switzerland's largest IT full-service providers offering cloud, managed services, security, and consulting. Comparable as a Swiss IT services/MSP, though operating at significantly larger scale with a wider portfolio.
• ti&m AG: Major Swiss IT services and digital solutions firm serving enterprise and SME clients across banking, insurance, and public sector. Comparable as a Swiss-based IT services provider, though at much larger scale and broader scope than Burkhalter's local SME focus.

Direct peers

• CENTRINET AG: Swiss IT services provider delivering managed IT, cloud backup, VoIP, and network solutions to small and medium businesses. Comparable in service portfolio and SME target market.
• MTF Schaffhausen AG: Swiss IT services provider focused on SMEs and mid-market businesses, offering managed IT, cloud, backup, and helpdesk services. Closely comparable in target market (Swiss SMEs) and service mix, though operating across multiple regions.
• inNET Monitoring AG: Swiss cloud and IT managed services provider focused on SMEs, offering cloud hosting, backup, and IT support. Comparable in SME focus, Swiss data residency emphasis, and managed services positioning.
• Microwin AG: Swiss IT services company providing IT support, infrastructure, cloud, and managed services to SMEs. Comparable in service offering and SME customer focus, though at larger scale with multiple offices.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/burkhalteritservice
• LinkedInlinkedin.com/company/burkhalter-it-service

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Burkhalter IT service