What HPM Tech Services does

HPM Tech Services is a privately held, local computer support and repair company founded in 2010 and headquartered in Groton, New York, serving small-to-medium businesses and residential customers across Tompkins County. The firm delivers a broad suite of IT services including Mac and PC computer repair, hardware maintenance, network administration, server migration, virus and malware removal, data security and recovery, backup implementation, software/OS installation, device integration, and IT planning and consulting. It also offers electronics recycling with HIPAA- and DOD-compliant secure data destruction through a partnership with REACT e-cycling, and extends into custom software development via integration with ActionXL, LLC, the co-founders' earlier spin-out from Kionix.

The business operates on a professional services, time-and-materials revenue model, billing $120 per hour with a one-hour minimum for on-site visits, a half-hour minimum for walk-ins, and 15-minute increments for remote support; no travel charges apply within 10 miles. Distribution is conducted through walk-in, on-site, call-in, and remote support channels, with customer acquisition driven almost entirely by word-of-mouth, client testimonials, and referrals, supplemented by an educational tech tips blog. Disclosed customers span healthcare (OB-GYN Associates of Ithaca), construction (Sunny Brook Builders), and aviation (Taughannock Aviation), and the firm holds HIPAA and PCI DSS network security compliance capabilities.

The four-person team is led by co-owners Jay O'Leary (President, formerly Director of IT at Kionix) and Ben Kalb (Senior Programmer, MS in Computer Science from Georgia Tech with a machine learning focus), with John Brehm (Network Engineer) and Jared Strait (Computer Tech) as full-time staff. The company emerged from the February 2010 spin-out of Kionix's Applications Division as ActionXL, which combined with traditional IT support to form the present entity. HPM Tech Services has no disclosed outside funding, operates without a public listing, and maintains a single physical office currently in transition during renovation.

Name

HPM Tech Services

Legal name

HPM Tech Services

Website

https://hpmtechservices.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Short description

HPM Tech Services is a privately held local IT support and computer repair firm in Tompkins County, NY, delivering Mac/PC repair, network administration, virus removal, data recovery, electronics recycling, and custom software services to small businesses and residential customers at $120/hour.

Ownership category

akta.pro rank

Product category

IT Support and Computer Repair Services

NAICS

Computer Facilities Management Services (541513), Electronic and Precision Equipment Repair and Maintenance (81121)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industry

Endpoint & Device Management (UEM/MDM) Services (BPAEABAF)

Keywords

• Computer repair services
• Small business IT support
• Network administration
• Malware virus removal
• Electronics recycling

Headquarters

HQ city

Ithaca

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Hourly IT Support Services: Time-and-materials billing for computer repair, virus removal, network support, system upgrades, and related IT services. Rates are $120/hour with minimums varying by service type (one hour for on-site, half hour for walk-in). Remote support billed in 15-minute increments.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

Core offering

HPM Tech Services is a local IT support company that delivers on-demand computer repair, network administration, virus and malware removal, server migration, data backup and recovery, and electronics recycling with secure data destruction for small businesses and residents in Tompkins County, NY. Services are priced at a flat hourly rate and delivered through walk-in, on-site, call-in, and remote support channels. The firm supplements traditional IT support with custom software and database development capability provided through its ActionXL partnership.

Product overview

HPM Tech Services is a local computer support and repair service business offering a comprehensive suite of IT services for Tompkins County, New York. The company operates primarily as a service provider rather than a software product company, with core offerings including Mac and PC computer repair, network administration, virus/malware removal, system upgrades, data security and recovery, and electronics recycling. In partnership with ActionXL, the company also offers in-depth software support services. Their service portfolio is delivered through various delivery models including walk-in repairs, on-site visits, and remote support, with pricing at $120/hour.

Differentiator

Problem solved

Functional benefit

Brands

• REACT: Electronics recycling service partner that specializes in data destruction and environmentally friendly recycling of electronics.

Products and services

• Mac and PC Computer Repair and Maintenance Hands-on repair, troubleshooting, and maintenance services for Mac and PC desktops, laptops, and peripherals, including hardware repair, operating-system updates, performance optimization, and ongoing desktop support.
• Virus and Malware Removal Detection and removal of viruses, malware, ransomware, and other malicious software from infected Mac and PC systems, including registry repair and remediation.
• Network Administration and Support Design, installation, administration, and troubleshooting of computer networks for small businesses and residential clients, including wireless configuration, signal optimization, and connectivity issue resolution.
• System Upgrades Upgrade services for laptops, desktops, wireless access points, networks, and servers to improve performance and extend equipment lifespan.
• Server Migration Migration of data and applications between server systems with minimal downtime, supporting business continuity and infrastructure modernization.
• Data Backup, Security and Recovery Design and implementation of backup solutions, file restoration, and security configuration to protect business and personal data from loss, including network security compliance support for HIPAA and PCI environments.
• Software Installation and OS Upgrades Professional installation, configuration, and upgrading of operating systems and business/productivity software applications to keep systems secure and functional.
• Electronics Recycling with Secure Data Destruction Free electronics drop-off and recycling service combined with secure hard-drive shredding and memory sanitizing, with HIPAA and DOD destruction certificates available, delivered in partnership with REACT e-cycling.
• IT Planning and Consulting Advisory and planning services to help small businesses make informed decisions about their technology infrastructure, including proactive IT roadmaps rather than reactive firefighting.
• Device Integration Services Synchronization and integration of computers, phones, and other devices including calendar and email integration across Apple and PC ecosystems.
• Custom Software and Database Development Custom programming of business applications and database customizations to meet specific client needs, delivered through the ActionXL partnership (e.g., customizing off-the-shelf database programs).

Quantifiable outcome

• Responds quickly and efficiently to support requests
• +1 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• REACT (Electronics Recycling)minorOthersREACT is an electronics recycling service partner that HPM Tech Services uses to recycle customer electronics. REACT specializes in data destruction and environmentally friendly electronics recycling. HPM offers free electronics drop-off at their location which is then processed by REACT.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• HelloTech: On-demand in-home and remote tech support service for consumers and small businesses. Directly comparable to HPM's walk-in, on-site, and remote support delivery model and pricing-by-time structure for residential and SMB customers.
• NerdsToGo: Franchise IT support and managed services provider targeting small businesses and residential customers. Closely comparable to HPM in service mix (repairs, network support, on-site/remote delivery) and customer segments, but operates via a national franchise model rather than an independent local firm.
• Nerds On Site: Mobile/on-site IT services company providing computer repair, network support, and cybersecurity to small businesses and home users. Comparable delivery model (on-site, relationship-driven) and customer base to HPM's walk-in and on-site services.
• Reactive Technologies: Regional IT support and managed services provider with comparable computer repair, network, and break-fix offerings for SMBs. Comparable in scale, geographic focus, and service mix to HPM's Tompkins County operating model.
• CMIT Solutions: Franchise-managed IT services provider focused on SMBs with offerings spanning managed IT, cybersecurity, and compliance. Highly comparable business model and target customer to HPM's SMB segment, particularly given CMIT's HIPAA/PCI compliance positioning.

Broad incumbents

• Office Depot / OfficeMax Tech Services: In-store and remote tech support sold through Office Depot retail locations, covering device setup, repair, and small-business IT. Overlaps with HPM's residential and SMB service menu but is bundled into a much larger office-supply retail footprint.
• Geek Squad (Best Buy): Best Buy's national in-store and in-home IT support arm offering computer repair, virus removal, and device setup. Comparable because it competes for the same residential and SMB customers with the same core services, but operates as part of a much larger retail portfolio and is not locally embedded.

Emerging players

• Cyberbacker (local-style remote IT staffing): Provider of remote IT support and managed services for SMBs with a distributed delivery model. Partial overlap with HPM's remote support channel (15-minute increments) and could compete on price for routine tasks.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/hpm-tech-services

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HPM Tech Services