What Nurse Call Solutions does

Nurse Call Solutions, trading as NCS 21 Limited, is a UK-based independent supplier of nurse call and care communication systems headquartered in Coatbridge, Scotland. Founded in 1996 and operating for over 20 years, the company sells hardware and integrated systems to care homes, nursing homes, hospitals, GP surgeries, mental health facilities, and home-care users across the UK and Ireland, with limited European shipping available. Its product portfolio centres on established platforms including Quantec, 800 Series, Intercall 600/700, Courtney Thorne, SAS, Medicare, and Aidcall, supplemented by proprietary accessories such as the Connect Fall Monitor, Infra-Red Fall Monitor, L7700 IP Power Supply Controller, L7322 Addressable Emergency/Attack Button, and Surveyor data management software. The company also supplies supporting accessories — pear push leads, mono/stereo connectors, bed/chair sensor pads, wander mats, incontinence sheets, corridor displays, and personal pendant alarms — engineered for cross-platform fitment.

The business operates a sales-led, direct-to-buyer model. Revenue is generated primarily through e-commerce hardware unit sales (with products priced from £12 connectors to £1,166 large corridor LED displays), supplemented by professional services for new-build system design and installation and recurring maintenance contracts on installed fire, nurse call, and CCTV systems. The company has maintained a multi-channel presence with e-commerce (Trustwave PCI-compliant, SagePay-powered), phone sales, live chat consultation, social media, Trustpilot reviews, and content marketing. Distribution is primarily UK domestic with a £20 flat-rate European delivery option, and the company is bootstrapped with no external institutional investors, no recorded funding rounds, no M&A activity, and minimal leadership turnover (Director Lynne King referenced in 2016 communications). Technical differentiators are modest proprietary features (personalised voice alerts, infra-red detection, IP-addressable controllers) layered on a reseller/distributor model for the underlying nurse call platforms, meaning margins and growth are tied to the UK care facility capex cycle rather than software platform economics.

Name

Nurse Call Solutions

Legal name

NCS 21 Limited

Website

https://nursecallsolutions.co.uk

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

51–100 employees

Short description

Nurse Call Solutions is a UK-based independent supplier of nurse call systems, fall detection monitors, wander management products, and related care-communication accessories, serving care homes, hospitals, and home-care users across the UK and Ireland for over 20 years.

Ownership category

akta.pro rank

Product category

Nurse Call Systems

NAICS

Home Health Care Services (621610)

SIC

Surgical & Medical Instruments & Apparatus (3841), Services-Health Services (8000)

akta.pro primary industry

Fall Detection, Safety & Emergency Response (PERS, Smart Home Health Sensors) (HLAHACAG)

akta.pro secondary industry

Home Patient Monitoring & Telehealth Devices (Vitals, Fall Detection, PERS) (HSABAKAE)

Keywords

• Nurse call systems
• Fall detection monitors
• Wander management
• Care home safety
• Patient communication systems

Headquarters

HQ city

Coatbridge

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Hardware or Manufacturing

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Hardware Product Sales: Sale of nurse call system components, fall detection monitors, wander management products, sensor pads, call leads, connectors, and accessories. Products sold individually with pricing ranging from £12 to over £1,000 per unit depending on complexity.
2. System Design and Installation Services: Custom system design and installation services for new nursing and care homes including panic attack systems, CCTV, access control, telecommunications, data systems, TV aerial and satellite systems.
3. Maintenance Contracts: Ongoing maintenance contracts for electronic systems including fire alarms, nurse call, and CCTV systems.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Nurse Call Solutions supplies nurse call systems, fall detection monitors, wander management solutions, and compatible accessories for care homes, nursing homes, hospitals, and home-care users across the UK and Ireland. The company also provides system design, installation, and maintenance services for new and existing care facilities. Products are sourced from major nurse call system brands including Quantec, Intercall 600/700, 800 Series, Courtney Thorne, SAS, Medicare, and Aidcall.

Product overview

Nurse Call Solutions offers a comprehensive portfolio of nursing and care solutions primarily in the UK, operating for over 20 years. Their core product offering centres on nurse call systems (including Quantec, 800 Series, and Intercall 600/700 platforms) that provide multi-level patient call capabilities, staff safety features, and dementia care support. The product ecosystem includes fall prevention devices (Connect Fall Monitor, Infra-Red Fall Monitor, Sentry Deluxe Monitor), sensor pads (bed, chair, floor/wander mats), personal emergency transmitters (neck pendant, wrist), and nurse call accessories (pear push leads, connectors, adapters, power supplies). The company also provides system design, installation, and maintenance services for care homes. Integration is supported across major nurse call system brands including Quantec, 800 Series, Intercall, Courtney Thorne, SAS, Medicare, and Aidcall through compatible fitments (mono, stereo, custom). The product line extends to security systems, fire alarms, and COVID-19 related hygiene products including hand sanitisers.

Differentiator

Problem solved

Functional benefit

Products and services

• Nurse Call Systems Comprehensive nurse call systems enabling patients to request assistance. Includes Quantec, 800 Series, and Intercall 600/700 platforms with multi-level call capabilities, staff protection, dementia care support, and integration with monitoring accessories.
• Fall Sensors and Monitors Devices that detect patient or resident movement from beds, chairs, or floors to prevent falls. Range includes Connect Fall Monitor, Infra-Red Fall Monitor, and Sentry Deluxe Monitor, together with compatible sensor pads.
• Connect Fall Monitor Industry-leading fall monitoring system and all-in-one fall prevention solution. Includes mounting bracket, magnetic pull cord, 9V battery, and personalised voice alert recording. Compatible with bed and chair sensors plus wander mats, with 0/2/5 second delay options.
• Infra-Red Fall Monitor Package Uses infra-red detection technology to monitor patients at doors or bedside. Triggers alerts when the infra-red beam is broken, providing a cost-effective alternative to sensor pads for fall risk patients.
• Personal Fall Alarms Wireless pendant and wrist transmitters enabling patients to call for assistance. Includes neck pendant transmitters, wrist transmitters, and wireless receivers that connect to nurse call systems.
• Heavy Duty Wander Mat Rugged construction wander mat for fall prevention, with dual black and cream colour finish. Compatible with nurse call systems via mono or stereo fitments. Dimensions 60cm x 90cm.
• Care at Home Products Stand-alone care accessories for home environment use, including the Connect Fall Monitor and Infra-Red Fall Monitor Package, designed for individual care rather than facility-wide nurse call integration.
• L7700 – IP Power Supply Controller IP-based power supply controller for Intercall nurse call systems. Powers entire systems with 12V 12AH battery backup and features embedded web server for configuration, datalog access, and remote monitoring.
• L7322 – Addressable Emergency/Attack Button Robust emergency/panic button for harsh environments including prisons, courts, and hospitals. Supports Code Blue calls and cardiac alarm/crash calls with configurable output activation.
• L762 Audio Call/Display Unit Combined audio call point and LCD display unit for Intercall 600 series. Provides seven call levels, hands-free two-way intercom, integral infra-red receiver, LCD display, and audio page facility.
• Quantec Controller QT601 Main power and control unit for Quantec Nurse Call System. Laptop programmable with space for two 7.0h batteries and displays unique fault IDs for quick identification.
• L714 Remote Sounder Remote audible alarm accessory for the Intercall 600 nurse call series, providing additional audio alert capability for call notifications.
• IP250 – Intercall IP LCD with Handset Nurse call system device that allows staff to dial individual audio call points and open a speech path to patient rooms. Located at central points such as manager offices or staff areas.
• Surveyor Software Data management software for Quantec systems. Displays real-time call, reset, and room occupancy information and produces reports on longest calls, most visited rooms, busiest shifts, and average response times over a six-month period.
• System Design and Installation Service Comprehensive design and installation service for new nursing and care homes. Includes panic attack systems, CCTV, access control, telecommunications, TV aerial systems, and ongoing maintenance contracts. Complimentary consultation offered for new nursing home system design projects.
• Maintenance Services Ongoing maintenance services for electronic systems including fire alarms, nurse call systems, and CCTV. Provides long-term reliability and regulatory compliance support for installed systems.
• Fire Alarm Systems Fire alarm systems designed and installed for care home environments as part of the integrated safety solution offering.
• Security Systems Security system design and installation services including access control, CCTV, and panic attack systems for care facilities.

Quantifiable outcome

• Fall prevention through real-time monitoring alerts
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature8 records

Scale indicators3 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Possum (Possum Ltd): UK specialist in assistive technology, telehealth, and telecare — including bespoke nurse call and environmental controls. Targets overlapping UK care-home and individual customer segments with comparable fall/wander and emergency-call product lines.
• Aidcall (Tunstall Group): UK nurse call system manufacturer (part of the Tunstall telecare group) supplying hardwired and wireless call systems to care homes and hospitals — directly overlapping NCS's Quantec/Intercall replacement and accessory business across the same UK customer base.
• Courtney Thorne: UK-based manufacturer and supplier of wireless and addressable nurse call systems for care homes, hospitals, and mental health facilities — directly competing with NCS in the same installed-base and product categories (e.g., Courtney Thorne call points). NCS actively resells Courtney Thorne-compatible accessories.
• Quantec (by AID Audio Ltd): Manufacturer of the Quantec addressable nurse call system; NCS resells Quantec controllers (QT601), overdoor lights, and Surveyor software. Quantec is both a supplier and a direct competitor where operators self-procure.
• Intercall (Astraline): Manufacturer of the Intercall 600/700 nurse call range that forms a significant part of NCS's catalog (L714, L722, L7322, L762, L7700). Competes head-to-head with NCS accessories and aftermarket components in the same UK care channel.

Broad incumbents

• Tunstall Healthcare (UK): UK's largest telecare and telehealth provider, offering end-to-end connected care platforms spanning nurse call, telecare, and PERS. A broad incumbent that competes with NCS for care-home communications contracts and is the parent of Aidcall.
• Stanley Healthcare (Securitas Healthcare): Global healthcare technology vendor providing patient wandering, fall detection, and real-time locating solutions (e.g., Wanderguard, Arial). Competes with NCS's wander management and fall monitor portfolio in larger hospital and senior-living chains.
• Appello (formerly Centra Pulse): UK provider of digital telecare and nurse call solutions, including the Lookout system, serving housing associations, care homes, and local authorities. Overlaps NCS's nurse call and fall-prevention footprint at a national-contract level.
• Ascom (UK): Global healthcare communications and workflow vendor with IP-based nurse call, mobility handsets, and alarm management. Competes in hospitals and larger care groups where NCS's legacy Intercall/Quantec positioning is weakest.

Emerging players

• Caresense (formerly Vayyar Care / same category): Emerging UK/EMEA fall-detection and remote monitoring vendor using radar/sensor technology for elderly care — adjacent to NCS's Connect Fall Monitor but with a newer, contactless technical approach that could displace traditional sensor-pad solutions.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/nursecallncs
• Facebookfacebook.com/nursecallsolution
• LinkedInlinkedin.com/company/nurse-call-solutions-ncs21-ltd

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nurse Call Solutions