Journeys in Community Living

What Journeys in Community Living does

Journeys in Community Living (JICL) is a 501(c)(3) nonprofit organization headquartered at 1130 Haley Road in Murfreesboro, Tennessee, that delivers person-centered support services to adults with intellectual and developmental disabilities and older adults across Middle Tennessee. Founded in 1975 by families seeking alternatives to institutionalization, JICL has operated continuously for 50 years and currently serves more than 170 individuals through eight integrated programs: Community-Based Services, Facility-Based Services, Medicaid-Alternative Pathways (MAPs), Employment Services, Social Services, Healthcare Oversight Services, Residential Services, and Transportation Services. The organization also operates approximately 20–21 residential homes providing supported living options across the region.

JICL's service delivery is labor-intensive and relationship-driven rather than technology-mediated, with individualized care plans, case management for benefits acquisition (Social Security, TennCare, Medicare, Medicaid, SNAP), and direct support professionals providing in-home, employment, and community-integration services. The organization holds CQL and Tech First accreditations and is certified to deliver the Tennessee Medicaid-Alternative Pathways program, which uses enabling technologies to support independence.

The organization's revenue model blends government reimbursement (principally Medicaid-funded services and state disability programs) with charitable giving (individual and corporate donations) and event-based fundraising (the annual Partners In The Journey dinner/auction and a newly introduced Charity Golf Tournament). Services are not directly charged to clients; pricing is set through government reimbursement schedules and individual care plan negotiations. Go-to-market is community-led and referral-driven — through healthcare providers, social workers, family networks, social media (Facebook, Instagram), and brand assets built over five decades. Leadership is anchored by long-tenured executives (Executive Director Frances Cook, 41 years) and a sizeable volunteer board of directors with Teb Batey as Chair.

Name

Journeys in Community Living

Legal name

Journeys In Community Living

Website

https://journeystn.org

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

101–250 employees

Short description

Journeys in Community Living is a 50-year-old 501(c)(3) nonprofit based in Murfreesboro, Tennessee, that serves more than 170 adults with disabilities and older adults across Middle Tennessee through eight integrated residential, employment, day, and community-based support programs funded primarily via Medicaid and charitable donations.

Ownership category

akta.pro rank

Product category

Disability and Aging Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Residential Care Facilities (62399), Special Needs Transportation (485991)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Community Resources, Social Services & Transportation Coordination (HLADALAK)

akta.pro secondary industries

Transportation, Escort & Appointment Accompaniment (Non-Medical) (HSABAAAF), Mobility & Transfer Assistance (HSABABAD), Transportation-Integrated Adult Day Programs (Day Program + Non-Emergency Transport) (HLADAIAK)

Keywords

• Disability support services
• Residential living services
• Employment support services
• Medicaid waiver services
• Community-based care

Headquarters

HQ city

Murfreesboro

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Donations and Charitable Contributions: As a 501(c)(3) nonprofit, JICL relies on monetary donations from individuals, businesses, and organizations. Donations are tax-deductible and the organization accepts money, time, and equipment contributions.
2. Medicaid and Government-Funded Services: Services are funded through Medicaid-Alternative Pathways (MAPs) program and other government healthcare programs for adults with disabilities.
3. Event Sponsorships: Annual fundraising events generate sponsorship revenue from local businesses and individuals at various giving levels.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels4 records

Core offering

Journeys in Community Living provides residential, day, employment, social, healthcare oversight, and transportation services to adults with intellectual and developmental disabilities and older adults in Middle Tennessee. Services are delivered directly through approximately 20–21 supported living homes, facility-based programs, and community-based activities, with each person receiving an individualized care plan. Funding flows primarily through the Medicaid-Alternative Pathways (MAPs) program and other government healthcare programs, supplemented by charitable donations and event sponsorships.

Product overview

Journeys in Community Living offers a unified set of social services for adults with disabilities and older adults, consisting of eight integrated service programs: Community-Based Services, Facility-Based Services, Medicaid-Alternative Pathways (MAPs), Employment Services, Social Services, Healthcare Oversight Services, Residential Services, and Transportation Services. These programs work together to provide comprehensive support enabling individuals to live independently and participate fully in their communities.

Differentiator

Problem solved

Functional benefit

Products and services

• Community-Based Services Program providing cultural outings, social enrichment activities, educational classes, clubs, volunteering, and skills practice for full community inclusion for adults with disabilities and older adults.
• Facility-Based Services Facility-based services where qualified staff assist individuals in acquiring, retaining, and improving skills related to self-care, sensory/motor development, socialization, daily living, and communication.
• Medicaid-Alternative Pathways (MAPs) Three-year Medicaid-funded program embracing enabling technologies to support independence at home, work, and in the community for individuals with intellectual and developmental disabilities who have graduated high school or will graduate within three years.
• Employment Services Wide range of employment services assisting persons in seeking, gaining, and retaining competitive employment through pre-employment assessments, job application assistance, interview practice, and on-the-job coaching.
• Social Services (Case Management) Case management services ensuring individuals have access to basic needs by assisting with acquisition and retention of benefits including Social Security, TennCare, Medicare, Medicaid, SNAP, and housing assistance.
• Healthcare Oversight Services Services ensuring access to quality care and safeguarding individual health and wellness through coordinating appointments, communicating with physicians, acquiring treatment, and ensuring necessary follow-up.
• Residential Services Variety of residential options enabling individuals to acquire, retain, and improve skills necessary to reside in their own home, including cooking, housekeeping, personal care, grocery shopping, community engagement, and money management, delivered across 20–21 supported living homes.
• Transportation Services Transportation program supporting individual visions for independence through travel to and from work, medical appointments, and community activities.

Quantifiable outcome

• Serves more than 170 individuals across multiple service lines
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered minor.

• KrogerminorGTM or Marketing PartnerKroger Community Rewards program allows shoppers to register their Kroger card and designate Journeys In Community Living to receive a percentage of their total bill as a donation. Organization number XU166.
• AmazonminorGTM or Marketing PartnerJICL maintains an Amazon Wish List of items needed for homes, classrooms, and community activities. The public wish list allows donors to purchase items directly.
• Middle Tennessee Association of Realtors (MTAR)minorGTM or Marketing PartnerMTAR Event Center at 311 Butler Drive in Murfreesboro is booked for the annual Partners In The Journey fundraiser dinner and auction.
• TN Craft ButchersminorGTM or Marketing PartnerCatering partner for the annual Partners In The Journey fundraiser event, providing food for the dinner.
• Parks Auctions (Vandy VanMeter)minorGTM or Marketing PartnerAuctioneer hosting the live auction portion of the annual Partners In The Journey fundraising event.
• Jared Blake MusicminorGTM or Marketing PartnerCountry music entertainer providing live music entertainment at the annual Partners In The Journey fundraiser. Blake is known for his work on The Voice and supports various charitable causes.
• Indian Hills Golf CourseminorGTM or Marketing PartnerGolf course venue for JICL's Charity Golf Tournament on May 7, 2026, held as part of the 50th anniversary celebration.
• Rutherford Arts AllianceminorGTM or Marketing PartnerCollaborated with Rutherford Arts Alliance to design a mural painted by Direct Support Professionals (DSPs) and staff, displayed at the organization.
• Middle Tennessee ElectricminorGTM or Marketing Partner$5000+ sponsor of the 50th Anniversary celebration fundraiser event.

Scale indicators4 records

Recent moves8 records

Expansion highlights4 records

Direct peers

• Sevita Health (formerly The MENTOR Network): Sevita is one of the largest U.S. providers of home and community-based services for adults and children with intellectual and developmental disabilities, operating residential homes, day programs, and employment services funded largely by Medicaid waivers. It is a direct functional peer to JICL's supported living and MAPs programs.
• United Cerebral Palsy (UCP): UCP is a national nonprofit network providing residential services, day programs, employment support, and case management for individuals with cerebral palsy and other disabilities. Its local affiliates operate community-based programs that closely parallel JICL's supported living and employment services.
• Easterseals: Easterseals is a large nonprofit federation delivering adult day services, residential supports, employment programs, and case management for people with disabilities across the U.S. Its service portfolio, Medicaid funding model, and community-based delivery model are highly comparable to JICL.
• LifeStream Services: LifeStream is an Indiana-based nonprofit providing residential, employment, case management, and day services for adults with intellectual and developmental disabilities. Its service mix and Medicaid waiver funding model mirror JICL's, though it operates in a different region.
• RHA Health Services: RHA Health Services is a nonprofit operator of residential homes, day programs, employment supports, and case management for individuals with intellectual and developmental disabilities across the Southeast. Its multi-state, multi-service delivery model is closely comparable to JICL.
• The Arc of the United States: The Arc is a national nonprofit network providing community-based services, residential supports, employment programs, and case management for adults with intellectual and developmental disabilities. Its local chapters operate supported living homes and day programs that directly overlap with JICL's eight service lines.
• Bobby Dodd Institute: Bobby Dodd Institute is an Atlanta-based nonprofit providing employment services, day programs, and residential supports for individuals with disabilities. While smaller and more employment-focused than JICL, its community-based IDD service model is highly comparable.
• Ability Beyond: Ability Beyond is a Connecticut-based nonprofit providing residential homes, day programs, employment services, and clinical supports for adults with disabilities. Its integrated service model and Medicaid-funded delivery match JICL's structure.

Broad incumbents

• BrightSpring Health Services: BrightSpring is a publicly traded provider of home and community-based services including IDD waiver services, behavioral health, and pharmacy services. It operates a much broader portfolio than JICL but overlaps directly in Medicaid-funded residential and day supports for adults with IDD.
• Volunteers of America: Volunteers of America is a large national nonprofit delivering a wide range of social services including disability services, housing, and behavioral health programs. Its disability services portfolio intersects directly with JICL's residential and community-based offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/journeysincommunity
• Instagraminstagram.com/journeys_in_community_living

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Journeys in Community Living