What Masiero does

Masiero is a privately-held US technology services provider headquartered at 32 Cedar Ave, New Windsor, New York, founded in 2012, operating with a stated headcount of 1–10 employees. The company sells and supports cloud communication and network infrastructure solutions to mid-market and enterprise customers under a 100% network uptime guarantee backed by a 100% SLA. Its go-to-market is direct enterprise field sales with inside-sales support, quote-based custom pricing on annual billing cycles, and domestic 24/7/365 engineering and support coverage; the geographic footprint disclosed is the US Northeast with no international operations.

The product portfolio spans three solution lines. Cloud Communication covers UCaaS, SIP Trunking, Microsoft Teams Direct Routing, and CCaaS. Data covers SD-WAN, network security, and business internet (powered by Ubiquiti UniFi infrastructure). Managed Services is anchored by 24/7 Network Monitoring with dedicated engineering support, supplemented by hardware resale of IP phones, session border controllers, and Ubiquiti networking equipment. Pricing is not publicly disclosed; all engagements are quote-based, and the stated revenue model is subscription-recurring for cloud and network services combined with managed services fees.

The customer base is horizontally diversified across verticals, with publicly displayed logos including Fairfield Inn & Suites, Choice Hotels, Lincoln Property Company, Newell Brands, Gaylord, Abt, Nature's Pantry, Eastern Bank, Radio Flyer, Clegg Bros, and Advocate Health Care. Demand generation combines an educational Learning Center, active social media presence across LinkedIn, X, YouTube, Instagram, and Facebook, a free Network Assessment lead tool, and direct expert consultation CTAs. No funding rounds, acquisitions, patents, awards, regulatory actions, or senior leadership hires are disclosed in the source material.

Name

Masiero

Legal name

Masiero

Website

https://masierotechgroup.com

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

Masiero is a privately-held US managed services provider, founded 2012 and based in New Windsor, NY, delivering UCaaS, SIP Trunking, SD-WAN, CCaaS and 24/7 network monitoring to enterprise and mid-market customers under a 100% uptime SLA.

Ownership category

akta.pro rank

Product category

Managed Cloud Communications and Network Infrastructure

NAICS

Computer Systems Design and Related Services (5415), Computer Facilities Management Services (541513)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)

akta.pro secondary industries

Network Performance, Visibility & SLA Monitoring (Managed NPM/Observability) (HDAIAFAI), Service Assurance & SLA/QoS Management (HDAFAMAL)

Keywords

• Cloud communications
• Managed network services
• UCaaS solutions
• SIP trunking
• SD-WAN solutions

Headquarters

HQ city

New Windsor

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Cloud Communication Services: Recurring subscription-based revenue from cloud phone systems, UCaaS, SIP trunking, and CCaaS services. Solutions are delivered as managed services with ongoing support.
2. Data and Network Solutions: Revenue from SD-WAN, security, and internet services. Typically delivered as managed services with recurring subscription pricing.
3. Managed Services: Ongoing managed services including network monitoring, dedicated engineering support, and infrastructure management.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Masiero delivers managed cloud communication and network infrastructure solutions for businesses, including Unified Communications as a Service (UCaaS), SIP Trunking, Contact Center as a Service (CCaaS), Software-Defined Wide Area Network (SD-WAN), and 24/7 network monitoring. Solutions are delivered as managed services backed by a 100% uptime guarantee with full SLA, leveraging inherent redundancy and fail-safe mechanisms across the platform.

Product overview

Masiero is a cloud communications and networking solutions provider offering a unified platform of managed services. The portfolio centers on Cloud Communication solutions (UCaaS, SIP Trunking, Microsoft Teams Direct Routing, and CCaaS) complemented by Data services (SD-WAN, Security, and Internet connectivity). The company also provides managed services including 24/7 Network Monitoring, alongside hardware products such as IP Phones, Session Border Controllers, and Ubiquiti UniFi networking equipment. The platform emphasizes high-availability with 100% uptime guarantees and SLA-backed services.

Differentiator

Problem solved

Functional benefit

Products and services

• UCaaS (Unified Communications as a Service) Cloud-based unified communications platform providing voice, messaging, and collaboration features for business communication needs of mid-to-large enterprises.
• SIP Trunking Session Initiation Protocol trunking service that connects business phone systems to the cloud via IP-based trunk lines for voice communications.
• CCaaS (Contact Center as a Service) Cloud-based contact center solution providing multichannel customer engagement capabilities including voice, chat, and email for business customer service operations.
• SD-WAN (Software-Defined Wide Area Network) Software-Defined Wide Area Network solution that optimizes wide area network traffic routing across multiple connections for improved performance and reliability across distributed enterprise locations.
• Business Internet Business internet connectivity services, including wired and wireless solutions, powered by Ubiquiti UniFi infrastructure for business operations.
• Network Monitoring 24/7 managed network monitoring service providing real-time visibility into network performance, uptime, and incident detection with dedicated certified engineering support.
• Phones IP phones and endpoints compatible with Masiero's UCaaS and SIP trunking services.
• Session Border Controllers Network security devices that protect and manage SIP-based communications at the network boundary.
• Ubiquiti UniFi Networking Equipment Enterprise-grade networking hardware including access points, switches, and routers for business internet and network infrastructure deployment.

Quantifiable outcome

• 100% network uptime guarantee with full SLA
• +1 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators1 record

Recent moves5 records

Expansion highlights3 records

Direct peers

• 8x8: 8x8 delivers cloud UCaaS, CCaaS, and SIP Trunking with a particular focus on mid-market and enterprise customers — overlapping Masiero's UCaaS, SIP Trunking, and managed-services model.
• Nextiva: Nextiva provides UCaaS, VoIP, contact center, and managed communications for SMB and mid-market — comparable to Masiero on product scope, customer size, and recurring subscription billing.
• Vonage (Ericsson): Vonage, now part of Ericsson, sells UCaaS, SIP trunking, and contact-center APIs to enterprises — directly comparable to Masiero's communication stack.
• RingCentral: RingCentral is a leading cloud UCaaS/CCaaS platform offering voice, messaging, video, and contact center — directly competing with Masiero's UCaaS, SIP Trunking, and CCaaS offerings for the same enterprise buyers.
• Five9: Five9 is a cloud CCaaS specialist serving enterprise contact centers — directly competing with Masiero's CCaaS line for the same mid-market and enterprise voice customers.
• TPx Communications: TPx is a managed services provider delivering UCaaS, SD-WAN, managed IT, and network monitoring to SMB and mid-market — closely matching Masiero's bundled managed-services profile.

Broad incumbents

• Microsoft (Teams): Microsoft Teams is the collaboration platform that Masiero's Direct Routing offering integrates with; Microsoft itself competes at the higher end of the UCaaS/collaboration stack and represents both a partner and a competitor.
• Cisco (Webex): Cisco/Webex offers UCaaS, collaboration, SD-WAN (Viptela), and contact center as part of a broad networking and collaboration portfolio — overlapping Masiero's stack but at much larger scale and scope.

Others

• Versa Networks: Versa Networks is the SD-WAN/SASE vendor whose dashboard appears on Masiero's site — a technology enabler that Masiero resells/operates as part of its managed data and network services.

Emerging players

• Aryaka Networks: Aryaka delivers managed SD-WAN and SASE to mid-market and enterprise — closely comparable to Masiero's SD-WAN and managed-services bundle for distributed enterprises.

Market position

Strengths3 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/masierotech
• YouTubeyoutube.com/@masierotech
• Facebookfacebook.com/masierotech
• LinkedInlinkedin.com/company/masiero
• Instagraminstagram.com/masierotech

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Masiero