Multisoft

What Multisoft does

Multisoft Srl is a privately held, family-owned Italian IT services and software company headquartered in Catanzaro, Calabria, with operating roots dating to 1976 (when founder Luigi Canino began as an Olivetti dealer in office automation) and the current Multisoft legal entity formed on 3 August 1993 by his son Enrico Canino. The company develops and operates a proprietary web-based CRM/ERP platform, CRMITALY.it, which integrates customer relationship management, contract and quote management, electronic invoicing (B2B, B2C, and PA), substitutive digital document preservation (Conservazione Sostitutiva), e-commerce, content management, warehouse management, event management, and process tracking. The platform is built on conventional web technologies (PHP, Perl, HTML, CGI) and runs in cloud-based Linux and Microsoft environments with a self-service customer portal.

Multisoft complements the CRMITALY.it platform with COPIEARCHIVI.it, an intelligent remote backup service with specialized monitoring, and MSP-PARTNER, an ESET-powered managed security offering that provides firewall and antivirus services. The company also delivers remote technical assistance via SupRemo and TeamViewer, web development and hosting services (domains, email, private cloud, PEC), and IT consulting covering CRM implementation, Linux/Microsoft environments, client/server architectures, and GDPR compliance. Historically, Multisoft distributed HP, Olidata, Microsoft, ESET, OKI, and Comex hardware and software as a channel partner.

The company primarily serves small and medium enterprises (artisans, commercial firms, construction/engineering, service companies, industrial businesses) and Italian professionals (commercialisti, notaries, lawyers, labor consultants, technical studios) in Calabria and nationally via cloud delivery. Revenue is generated through CRM/ERP subscriptions, managed services (security, backup), IT consulting, hardware distribution, and web hosting — generally on monthly recurring or quote-based terms with flexible payment methods. Multisoft operates without external funding, sells through direct sales and a self-service portal, and in 2025 transitioned to fully remote (SmartWorking) operations after closing its physical Catanzaro office.

Name

Multisoft

Legal name

MULTISOFT Srl

Website

https://multisoft.it

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

1–10 employees

Short description

Multisoft Srl is a family-owned Italian IT firm in Catanzaro, Calabria, that develops the proprietary web-based CRMITALY.it CRM/ERP platform and offers managed security, remote backup, IT consulting, and hardware distribution to SMEs and professional studios across Italy.

Ownership category

akta.pro rank

Product category

Business Management Software (CRM/ERP)

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Sales Force Automation (SFA) CRM (HDAEAFAA)

akta.pro secondary industries

Customer Service, Support & Contact Center CRM (HDAEAFAC), CRM Managed Services & Support (BPAEAGAD), CRM Strategy & Consulting (BPAFAFAA)

Keywords

• CRM software
• ERP platforms
• Managed IT services
• Cloud backup services
• IT consulting services

Headquarters

HQ city

Catanzaro

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Supply Chain

Revenue model

1. Software CRM/ERP Cloud Services: Web-based CRM subscription and cloud management services for CRM, CMS, ERP, business decisions, practices, contracts, quotes, document conservation, e-commerce, contact management, invoicing, and warehouse
2. Managed Security Services: ESET Antivirus MSP services, firewall and virus protection with specialized monitoring delivered as managed services
3. Remote Backup Services: COPIEARCHIVI.it cloud backup solutions with automated data protection and specialized monitoring
4. Hardware Sales: HP servers, computers, PCs, notebooks, ultrabooks, network and IT security products; Microsoft software; ESET antivirus; historically PC/server distribution through partnerships
5. IT Consulting Services: ICT consulting for CRM implementation, organizational models, Linux and Microsoft environments, client/server systems, GDPR privacy management, and technical assistance
6. Web Development and Hosting: Portal and website development, domain registration, hosting, housing, email, private cloud, and PEC services

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

Multisoft develops and sells CRMITALY.it, a proprietary web-based CRM/ERP platform managing customer relationships, contracts, quotes, electronic invoicing, document preservation, e-commerce, CMS, warehouse, and process tracking for Italian SMEs and professionals. Complementing this are COPIEARCHIVI.it intelligent remote backup, MSP-PARTNER managed security (ESET antivirus, firewall), teleassistance services, web development/hosting, and resold HP/Microsoft hardware.

Product overview

Multisoft offers a unified platform centered around CRMITALY.it, a web-based CRM system providing ERP, business decision support, practice automation, contract and quote management, electronic document preservation, e-commerce, content management, warehouse/inventory, parcellation, and electronic invoicing (B2B/B2C/PA). This core platform is complemented by COPIEARCHIVI.it for intelligent remote backup services and MSP-PARTNER for data security and antivirus management. The company also provides teleassistance services using SupRemo and TeamViewer, and web development services including domain registration, hosting, and cloud infrastructure management using PHP, Perl, HTML, and Joomla!. Historically, Multisoft operated a search engine (ricerca.multisoft.it) from 1996-2001.

Differentiator

Problem solved

Functional benefit

Brands

• CRMITALY.it: Web-based CRM, ERP, Business Decision, Pratiche, Contratti, Preventivi, Conservazione Sostitutiva dei Documenti Elettronici, e-commerce, CMS, and CLOUD management platform.
• COPIEARCHIVI.it
• MSP-PARTNER

Products and services

• CRMITALY.it Web-based CRM, ERP, and business management platform providing customer relationship management, practice automation, contract and quote management, electronic document preservation, e-commerce, content management, warehouse/inventory, invoicing (including electronic B2B/B2C/PA), and process tracking. Targeted at Italian SMEs and professional studios.
• COPIEARCHIVI.it Intelligent and automatic remote backup service providing off-site cloud backup management with specialized monitoring for in-site, off-site, and cloud backup scenarios. Targeted at Multisoft customers needing data protection.
• MSP-PARTNER Security Services Managed data security and antivirus services powered by ESET, including firewall and virus protection with specialized monitoring. Targeted at Multisoft customers needing managed IT security.
• Web Development & Internet Services Portal and website development with domain registration, hosting, housing, email, private cloud, and PEC services. Application development using PHP, Perl, HTML, and Joomla!. Targeted at businesses needing web presence and hosting infrastructure.
• IT Consulting Services ICT consulting for CRM implementation, organizational models, Linux and Microsoft environments, client/server systems, GDPR privacy management, and technical assistance. Targeted at SMEs and professional studios.
• Teleassistenza (Remote Assistance) Remote technical assistance service using SupRemo and TeamViewer software for remote interaction and support. Targeted at Multisoft customers needing remote technical support.

Quantifiable outcome

• Managed service calls for ENI Energy Store affiliated entities
• +1 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• ENI Energy StorecoreStrategic or Co-development Partner · 1 January 2021Implemented CRMITALY.it application for managing service calls of ENI Energy Store affiliated entities and boiler maintenance technicians.
• Bluenext SrlcoreStrategic or Co-development Partner · 1 January 2018Significant partnership from 2018 involving software assistance services directly to Bluenext's nationwide customer base following electronic invoicing mandate. Multisoft staff trained in accounting, fiscal, and tax compliance.
• Microsoft (AER)coreChannel Partner/ Reseller/ Distributor · 1 January 2014Authorized Education Reseller (AER) of Microsoft products and licenses from 2014.
• HPcoreChannel Partner/ Reseller/ Distributor · 1 January 2012Direct partner of HP from 2012 for servers, computers, PCs, notebooks, ultrabooks, network and IT security products.
• ESET Nod32coreChannel Partner/ Reseller/ Distributor · 1 January 2012Direct partner of ESET Nod32 antivirus from 2012. Evolved to MSP (Managed Service Provider) partner in 2020 for security services including firewall and virus protection with specialized monitoring.
• ComexminorChannel Partner/ Reseller/ Distributor · 1 January 2009Partnership from 2009 for distribution of PC and Server products.
• Meta SystemminorChannel Partner/ Reseller/ Distributor · 1 January 2009Partnership from 2009 for distribution of UPS (Uninterruptible Power Supply) and energy stations.
• OKI Italia (ColorMaster)minorChannel Partner/ Reseller/ Distributor · 1 January 2000ColorMaster partner of OKI Italia from 2000, involved in distribution and support of professional color printers and developed custom PCL/PDF print driver.
• Olidata (Technical Agency)minorChannel Partner/ Reseller/ Distributor · 1 January 1999Received official technical agency designation from Olidata in 1999 for technical expertise.
• OlidatacoreChannel Partner/ Reseller/ Distributor · 1 January 1994Authorized dealer for Olidata PC and Server products from 1994. Acquired significant network and Business Critical system design capabilities through Unix and connectivity activities.
• StrholdminorChannel Partner/ Reseller/ Distributor · 1 January 1994Partnership for Unix solutions distribution, specifically SCO Unix/OpenServer products from 1994.
• SistemiDataminorChannel Partner/ Reseller/ Distributor · 1 January 1986Partnership from 1986 for distribution and support of software for accountants, businesses, and labor consultants. Utilized know-how acquired through prior work in the field.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• TeamSystem: Leading Italian SMB software house offering ERP, CRM, and accounting solutions to Italian professionals and SMEs. Directly comparable to Multisoft's CRMITALY.it in customer segment (Italian SMBs, professionals), product category (ERP/CRM/accounting), and regulatory specialization (Italian e-invoicing, fiscal compliance), but at vastly greater scale.
• NTS Informatica: Italian SMB business management software provider focused on SMEs, professionals, and retail/POS — direct overlap with Multisoft's CRMITALY.it offerings and customer base, including compliance-heavy features like electronic invoicing and document management.
• Passepartout: Italian SMB accounting, ERP, and business management software provider serving commercialisti, SMEs, and professionals — the same core customer segment as Multisoft. Comparable in targeting Italian-specific regulatory compliance (e-invoicing, tax management) and SMB workflow automation.

Broad incumbents

• HubSpot: Global CRM, marketing, and customer service platform widely adopted by SMBs worldwide. Increasingly relevant to Italian SMBs as CRM digitization accelerates; competes with CRMITALY.it on CRM/sales-force-automation features, though HubSpot offers no Italian-specific fiscal compliance tooling.
• Zucchetti: Italy's largest SMB software vendor offering ERP, CRM, HR, and vertical solutions. Operates in the same Italian SMB/professional market as Multisoft with overlapping CRM/ERP capabilities, but with a national sales force, broader product portfolio, and significantly larger scale.
• Zoho: Global cloud SaaS provider offering a broad SMB-focused suite including CRM, ERP, accounting, and productivity tools. Competes head-to-head with CRMITALY.it for digitally-mature Italian SMBs at typically lower price points, though with less Italian-specific compliance customization.
• Salesforce: Global CRM market leader offering Sales, Service, and increasingly SMB-targeted clouds. The dominant CRM incumbent against which Multisoft's CRMITALY.it competes at the lower end of the Italian SMB market, particularly as Salesforce expands its Essentials/small-business offerings.
• Micro Focus / OpenText (Italian SMB operations): Large enterprise software vendors with document management and compliance offerings that increasingly reach down into the Italian SMB market — overlapping with Multisoft's electronic document preservation (Conservazione Sostitutiva) capabilities.
• Wolters Kluwer Italy (Buffetti/Tecnoborsa): Global professional information services company with substantial Italian SMB/professional software operations (formerly Buffetti). Competes with Multisoft in serving Italian professionals (lawyers, accountants, notaries) with practice management, document management, and compliance solutions.

Others

• ESET Italia: Antivirus and cybersecurity vendor whose Italian operation is both Multisoft's technology partner (MSP partner since 2020) and a competitive benchmark for its MSP-PARTNER managed security services. Comparable in offering ESET-powered security monitoring to Italian SMB customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Multisoft