TELEACTIS TELEPRO

What TELEACTIS TELEPRO does

TELEACTIS TELEPRO (legal name: SA Teleactis Telepro) is a 100% Switzerland-based call center and customer relationship outsourcing firm headquartered in Petit-Lancy, Geneva, and operating as a subsidiary of Floween Group. Founded in 1996, the company employs approximately 40 collaborators across at least nine Swiss locations including Geneva, Bern, Lausanne, Neuchâtel, Sion, Zurich, Bâle, and Fribourg, providing multilingual coverage (French and Swiss German) of Swiss Romandie and broader national markets. Its core offerings span inbound call handling (telephone answering, technical hotline, appointment setting, complaint management, after-sales service), outbound telemarketing (prospecting, lead generation, retention calls, LinkedIn outreach), and subscription-based telephone secretarial services for medical and professional practices.

The company's technology platform centers on its "Service Client Augmenté" (Augmented Customer Service) framework, which combines human agents with AI-powered automation: a Voicebot/Callbot delivering 24/7 natural-language phone handling with a 99% answer rate, and a Mailbot for email automation. These AI agents integrate with client CRM systems, employ NLP and LLM-based conversational capabilities, and operate within an ISO 27001-aligned security architecture with GDPR and nLPD compliance, supported by an in-house Article 28 GDPR Data Processing Agreement framework. Approximately 30% of service hours are now handled by AI agents as of 2025.

Teleactis monetizes through a tiered per-call pricing model (CHF 0.50-0.70 for Level 0 SVI menu routing; CHF 0.90-1.50 for Level 1 standard reception; CHF 1.30-2.50 for Level 2 transactional handling; quote-based for Level 3 complex treatments on multi-year contracts), supplemented by subscription-based managed services and professional services for AI agent integration. The go-to-market is sales-led and direct, targeting Swiss B2B enterprises across verticals including media and publishing (flagship client Le Temps), automotive retail (Emil Frey SA), healthcare practices, and financial services. The firm claims 75% ten-year client retention and serves approximately 400,000 consumers annually through its client portfolio.

Name

TELEACTIS TELEPRO

Legal name

SA Teleactis Telepro

Website

https://teleactis.ch

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

TELEACTIS TELEPRO is a 100% Swiss-based call center and customer relationship outsourcing firm founded in 1996, serving B2B enterprises in media, automotive, healthcare, and financial services with hybrid human-agent and AI voicebot/email automation across nine Swiss locations.

Ownership category

akta.pro rank

Product category

Call Center & Customer Relationship Management Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Telephone Answering Services (561421)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

Keywords

• Call center services
• Customer relationship management
• Telephone answering services
• B2B telemarketing outsourcing
• AI voicebot solutions

Headquarters

HQ city

Geneva

HQ country

Switzerland

HQ region

Europe

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Call Center Services - Per Call/Per Minute: Pricing based on call levels (Level 0 SVI: 0.50-0.70 CHF, Level 1 Standard: 0.90-1.50 CHF, Level 2 with simple treatments: 1.30-2.50 CHF, Level 3 complex treatments: quote-based). Development and bot management fees additional.
2. Managed Services - Subscription: Subscription-based telephone reception service with flexible team sizing, providing 24/7 coverage with professional receptionists. Clients pay only for necessary resources with ability to scale up or down.
3. AI Agent Integration Services: Setup, configuration, and ongoing bot management for voicebot/callbot deployments integrated with client systems. Includes callflow design, AI engine configuration, and continuous optimization.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

Teleactis Telepro provides outsourced customer relationship management and telemarketing services for Swiss enterprises from 100% Swiss-based operations in Geneva and Bern. Its core offering combines professional human telephone agents (French and Swiss German) with proprietary AI voicebot/callbot and mailbot technology under the 'Service Client Augmenté' model, delivering 24/7 telephone reception, commercial prospecting, lead management, after-sales service, complaint handling, and AI-augmented customer interactions.

Product overview

Teleactis TELEPRO is a Swiss call center company (100% Swiss-based, founded 1996) offering a comprehensive portfolio of customer relationship and telemarketing services. The core offering includes telephone answering services, telemarketing/prospecting, and customer service, all delivered by Swiss-based multilingual agents. The portfolio is unified under the 'Service Client Augmenté' (Augmented Customer Service) concept, which combines human agents with AI-powered automation tools including Voicebot/Callbot (for phone) and Mailbot (for email). Key services span inbound call handling (reception, technical hotline, appointment setting, complaint management, after-sales), outbound activities (prospecting, lead generation, retention calls, welcome calls), and AI-powered automation. The company operates from multiple Swiss locations (Geneva, Bern, Lausanne, Sion, Basel, Zurich, Fribourg, Neuchâtel) serving clients throughout Switzerland in French, German, and other languages.

Differentiator

Problem solved

Functional benefit

Products and services

• Voicebot / Callbot (AI Voice Agent) AI-powered voice agent that handles telephone conversations in natural language 24/7, answers calls, qualifies requests, handles transactions, consults CRM, and transfers to human agents when needed. Targeted at Swiss enterprises seeking to manage high inbound call volumes.
• Service Client Augmenté (Augmented Customer Service) Hybrid customer service combining Swiss-based human agents with AI voicebot/callbot and mailbot automation for enhanced 24/7 service delivery. Implemented for media clients including Le Temps, where it won the Swiss Customer Relations Award Romandie 2025.
• Permanence téléphonique (24/7 Telephone Answering Service) Professional 24/7 telephone answering service handling incoming calls, taking messages, and routing calls appropriately. Targeted at SMEs, ETIs, and large enterprises.
• Télésecrétariat (Telephone Secretarial Service) Complete telephone secretarial service with professional operators managing calls during specified periods — from a few hours per day to full 24/7 coverage. Targeted at medical practices, executives, and enterprises needing flexible coverage.
• Swiss Call Center (Call Center Suisse) Full-service Swiss call center offering customer relationship management, telemarketing, and customer support with 100% Swiss-based operations in Geneva, Bern, Lausanne, and other Swiss locations. Multilingual coverage (French and Swiss German).
• Prospection commerciale (Commercial Prospecting / Outbound Telemarketing) Outbound telemarketing and business development services including telephone prospecting, lead generation, appointment setting, and direct sales. Targeted at B2B companies needing outsourced sales prospecting.
• Prospection multicanale (Multichannel Prospecting) Prospecting across multiple channels — phone, email, and LinkedIn — for comprehensive B2B lead generation. Targeted at companies seeking an integrated outbound approach.
• Prospection LinkedIn (LinkedIn Prospecting) LinkedIn-based B2B prospecting services including market analysis, competitor research, and personalized outreach. Targeted at B2B sales teams.
• Lead Management End-to-end lead management including qualification, scoring, distribution, and follow-up to optimize sales opportunities. Targeted at companies with sales pipelines needing systematic lead handling.
• Hotline technique (Technical Hotline) Technical support hotline service handling product inquiries, troubleshooting, and technical assistance from Swiss-based agents. Targeted at companies providing consumer-facing services or products.
• Service de piquet (On-Call / Overflow Service) 24/7 on-call service handling calls during peak periods, promotional campaigns, or unexpected absences. Targeted at companies needing flexible call surge absorption.
• Prise de rendez-vous externalisée (Outsourced Appointment Setting) Professional appointment scheduling service to optimize time and resource allocation for client businesses. Targeted at B2B sales teams and service providers.
• Gestion des réclamations (Outsourced Complaint Management) Outsourced complaint handling and resolution service to manage customer dissatisfaction professionally. Targeted at companies handling high inbound complaint volumes.
• Service après-vente externalisé (Outsourced After-Sales Service) Complete outsourced after-sales customer service including support, follow-up, and customer retention activities. Targeted at companies wanting to focus on their core business.
• Mailbot (AI Email Automation Agent) AI-powered email automation agent handling written customer inquiries, processing, and managing email responses. Used in combination with voicebot/callbot for hybrid AI-augmented customer service.
• Appels de bienvenue (Welcome Calls) Automated or agent-led welcome call service for new customers to enhance onboarding experience. Targeted at companies seeking to improve new-customer activation.
• Appels de rétention (Retention Calls) Customer retention and loyalty call campaigns designed to reduce churn and strengthen customer relationships. Targeted at subscription-based businesses and media clients.
• Traitement externalisé des impayés (Outsourced Debt Collection Calls) Outsourced accounts receivable and debt collection call service for managing unpaid invoices professionally. Targeted at companies needing compliant debt-collection outreach.
• Prise de commandes (Outsourced Order Taking) Outsourced telephone order processing service for handling customer orders efficiently. Targeted at retail, media, and consumer-services businesses.
• Gestion de débordement téléphonique (Overflow Call Management) Call overflow handling service to manage peak call volumes and prevent missed calls. Targeted at companies experiencing variable inbound demand.
• Qualification de fichiers (File/Database Qualification) Data quality optimization and customer database qualification service to improve marketing and sales effectiveness. Targeted at companies seeking to clean and segment prospect/customer files.

Quantifiable outcome

• 99% call answer rate with voicebot technology
• +5 more outcomes

Named customers4 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Callnet.chcoreGTM or Marketing PartnerCallnet.ch is the Swiss contact center association based in Zurich that represents the interests of the contact center industry. Teleactis participates in CallNet events, webinars, and uses the network for industry visibility. Grégoire Perrin from CallNet co-hosted a data in customer service webinar with Teleactis.
• Floween GroupcoreOthersParent company of Teleactis. Teleactis is described as a subsidiary of Floween Group, specialized in customer relationship outsourcing and AI agent integration. Active in France and Switzerland.
• Colombus ConsultingminorStrategic or Co-development PartnerJean Meneveau, Director Data & AI at Colombus Consulting, participated as expert speaker in Teleactis-organized webinar on data usage in customer service. Provided benchmark data and strategic insights.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• CompetCall Group: Swiss-based competitor providing customer care and telemarketing services in Romandie. The most direct domestic peer, competing head-to-head for the same Swiss B2B CX contracts.
• Foundever (formerly Sitel): Direct peer in outsourced customer experience, including AI-augmented agent services and multilingual contact-center operations serving enterprise clients across industries including media and consumer services.
• Majorel: Global CX and BPO company with strong European footprint, including sales, service, and AI-supported contact-center delivery directly comparable to Teleactis's hybrid model.

Broad incumbents

• Five9: Cloud contact-center software provider offering inbound/outbound voice routing and AI automation. Comparable as enabling technology for the same CX workflows Teleactis runs as a managed service.
• Genesys: Enterprise CX orchestration and contact-center platform with AI and workforce engagement capabilities, comparable as the broader platform layer for the same customer service use cases Teleactis delivers.
• Teleperformance: Global leader in outsourced customer experience management and digital BPO. Comparable as a large-scale contact-center operator, though Teleactis is materially smaller and local-Swiss focused.
• TTEC: Large customer experience technology and services company offering omnichannel contact-center and AI-managed services, comparable as a hybrid human+AI CX outsourcer.
• Concentrix: Global customer experience and BPO provider with deep omnichannel capabilities. Comparable as a full-service CX outsourcer serving enterprise clients across voice, email, and digital channels.

Emerging players

• Talkdesk: Cloud contact-center and AI agent platform with strong European presence. Comparable as a hybrid CX+AI provider that intersects with Teleactis's virtual agent and omnichannel capabilities.
• Replicant: Voice-AI platform for autonomous contact-center automation. Closely comparable to Teleactis's voicebot/callbot offering and represents the emerging AI-native competitive threat to human-staffed BPO models.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TELEACTIS TELEPRO