Cuddles on Call
Cuddles on Call is a privately held, owner-operated pet care company in Raleigh, NC providing in-home pet sitting, dog walking, overnight stays, and pet taxi services to individual pet owners across six Triangle NC communities via unit-priced visits booked through TimeToPet.
- Company typePrivate
- Founded-
- HeadquartersRaleigh, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Cuddles on Call does
Cuddles on Call Pet Sitting Services is a privately held, owner-operated pet care company based in Raleigh, North Carolina, founded by April Cash. The company provides in-home pet sitting, dog walking, overnight pet sitting, cat and small animal visits, and pet taxi services to individual pet owners across six Triangle NC communities: Raleigh, Cary, Apex, Holly Springs, Morrisville, and Garner, within a 10-mile service radius. Operations are direct-to-consumer, with no intermediaries; new clients submit requests through the company website and existing clients book through a TimeToPet client portal.
The core product is a menu of unit-priced visits (pet sitting $28-$48, dog walking $26-$46, overnight stays $112.50), with add-on services including nail trims, medication administration, house sitting, key pickup, and bedtime/earlybird visits. Pricing is transparently published on the website, payment is by debit/credit card only, and a holiday surcharge and cancellation policy are standard. An in-home consultation is offered free with 5+ scheduled visits. The technology stack is intentionally lean: no proprietary platform, with TimeToPet serving as the scheduling and client management backbone.
The business model is a local services franchise with horizontal segmentation across pet owners in the Triangle area, including working professionals, frequent travelers, and owners of pets with medical or behavioral needs. Marketing relies on an SEO-oriented pet care blog, multi-platform social sharing, Yelp reviews, and an extensive testimonials page. The company is fully bonded and insured through Mourer and Foster, and continues to actively hire part-time pet sitters, signaling ongoing workforce scaling within a constrained geographic footprint.
Cuddles on Call firmographics
Firmographics- Name
- Cuddles on Call
- Legal name
- Cuddles on Call Pet Sitting Services
- Website
- https://cuddlesoncallnc.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Cuddles on Call is a privately held, owner-operated pet care company in Raleigh, NC providing in-home pet sitting, dog walking, overnight stays, and pet taxi services to individual pet owners across six Triangle NC communities via unit-priced visits booked through TimeToPet.
- Ownership category
- akta.pro rank
Cuddles on Call industry classification
Industry- Product category
- Pet Care Services
- NAICS
- Pet Care (except Veterinary) Services (81291)
- akta.pro primary industry
- Drop-In Visits (Feeding, Water, Litter, Potty Breaks) (HSANAEAA)
- akta.pro secondary industries
- Overnight In-Home Pet Sitting (Client’s Home) (HSANAEAB), Dog Walking Add-On (Scheduled Walks During Sits) (HSANAEAD), House Sitting + Pet Care Bundles (Mail, Plants, Security Checks) (HSANAEAI), Special Needs & Senior In-Home Pet Sitting (HSANAEAH), Medication Administration (Oral/Topical/Inhaler) During Boarding (HSANAJAE)
Keywords
Where Cuddles on Call is headquartered
LocationHeadquarters
- HQ city
- Raleigh
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
Cuddles on Call business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Others, Marketing or Sales, Technology or R&D
Revenue model
- Pet Sitting Visits: In-home pet sitting visits priced by duration (30/45/60 minutes). Base rate covers 1 pet; additional pets charged at $2 each. Core recurring revenue stream for pet owners during travel or work.
- Dog Walking: Dog walking services priced by duration (30/45/60 minutes). Base rate covers up to 2 dogs with $2 per additional dog. Offered as recurring service for working pet owners.
- Overnight Pet Sitting: Overnight stays where sitter sleeps at client home minimum 9 hours. Priced at $112.50 per night. Premium service with higher revenue per booking.
- Add-on Services: Additional services during existing visits: nail trims ($20), medication administration ($2-$6), house sitting ($23), key pickup/return ($15), bedtime/earlybird visits ($7). Photo/video updates provided free.
- In-Home Consultation: Initial consultation meeting (30-60 minutes) to meet pets and gather care instructions. Free when 5+ visits scheduled; $28 otherwise (credited toward 5th visit).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | One time | In-Home Consultation - Free with 5+ visits, $28 otherwise |
| Unit Pricing | Pay-as-you-go | Dog Walking - $26-$46 per visit based on duration |
| Unit Pricing | Pay-as-you-go | Pet Sitting - $28-$48 per visit based on duration |
| Unit Pricing | Pay-as-you-go | Overnight Pet Sitting - $112.50 per night |
| Unit Pricing | Pay-as-you-go | Add-on Services - $2-$23 per service |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
Cuddles on Call product offering
Product offeringCore offering
Cuddles on Call provides in-home pet care services in the Triangle NC area, including pet sitting visits (30/45/60 minutes), dog walking, overnight pet sitting, cat and small animal visits, and pet taxi transportation. Services are priced per visit by duration and number of pets, and include feeding, fresh water, walks, play, litter care, mail/package collection, plant watering, and free daily photo or video updates. A complimentary in-home consultation is provided when 5+ visits are scheduled.
Product overview
Cuddles on Call is a pet sitting services company serving the Triangle NC area (Raleigh, Cary, Apex, Holly Springs, Morrisville, Garner). Their core offering is in-home pet sitting, which includes multiple service tiers: standard pet sitting visits (30/45/60 minutes), overnight pet sitting, dog walking (30/45/60 minutes), and cat/small animal visits. An initial in-home consultation is provided free with 5+ visits. The company also offers various add-on services including photo/video updates, bedtime/earlybird visits, nail trims, medicine administration (pills, liquid, insulin), house sitting, and key pickup/return. All services include daily photo or video updates and text/email communication. The company uses TimeToPet software for client scheduling and management.
Differentiator
Problem solved
Functional benefit
Products and services
- Pet Sitting Visit In-home pet sitting visits available in 30, 45, and 60 minute durations. Each visit includes feeding, fresh water, dog walking, play time, petting, brushing, litter scooping, mail/package collection, plant watering, and free daily photo or video updates. Priced per visit by duration, with an additional $2 charge per pet beyond the first.
- Dog Walks Dog walking services available in 30, 45, and 60 minute durations, including fresh water, meals, waste cleanup, and free daily photo or video updates. Base rate covers up to 2 dogs with a $2 surcharge per additional dog. Discounts available for recurring service.
- Overnight Pet Sitting Visit Overnight pet sitting where the sitter stays at the client's home for a minimum of 9 hours, providing continuous care and all services included in regular pet sitting visits. Priced at $112.50 per night.
- Cat/Small Animal Visit In-home visits for cats and small animals including feeding, fresh water, play time, petting, brushing, litter scooping, mail collection, and plant watering, with daily photo or video updates.
- In-Home Consultation 30-60 minute initial meeting at the client's home to meet pets, learn routines, dietary needs, medical requirements, and special instructions. Free when scheduling 5 or more visits; $28 otherwise (credited toward the 5th visit).
- Pet Taxi Services Transportation service for pets, listed as one of the main service offerings alongside pet sitting and dog walking in the Triangle NC area.
- Bedtime/Earlybird Visit Additional visit scheduled after 9pm or before 8am for puppies, older dogs needing extra potty breaks, or early risers. Charged at an additional $7 per visit.
- Nail Trim Nail trimming service performed in the comfort of the pet's own home, priced at $20 per trim.
- Medicine Administration Administration of forcible pills, liquid medications, and insulin injections during visits, for pets with specific medical needs. Priced at $2 per forcible medication per visit and $6 per insulin injection.
- House Sitting Home care service for clients without pets or whose pets won't be home, including mail and package collection, plant watering, trash and recycling, and light home security maintenance. Priced at $23 per visit.
- Key Pick-up or Return Additional trip to pick up or drop off keys if not collected during the initial meet and greet. Keys are stored in a locked safe when not in use. Priced at $15.
Quantifiable outcome
- Cost competitive with or less than kennels while providing significantly more personalized care
- +1 more outcomes
Companies that use Cuddles on Call
Customer profileNamed customers13 records
Segments3 records
Ideal customer profiles2 records
Cuddles on Call technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Cuddles on Call partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Mourer and FostercoreInsurance and bonding provider for Cuddles on Call. The company is fully insured and bonded through Mourer and Foster. Proof of insurance available upon request to clients. This partnership is essential for business credibility and client trust.
Scale indicators2 records
Recent moves5 records
Expansion highlights5 records
Cuddles on Call competitors and assessment
Company assessmentDirect peers
- Barkly Pets: Direct peer - in-home pet care service provider with a model that matches Cuddles on Call's professional sitter teams, full insurance/bonding, and per-visit pricing for dog walks and pet sitting. Relevant for understanding how a multi-city professional sitter model competes against marketplace platforms.
- Pet Suites: Direct peer - pet care provider offering boarding, daycare, grooming, and in-home services. Comparable in the in-home pet sitting and dog walking product lines; contrasts in the heavy emphasis on facility-based services, providing context on competitive set.
- Rover: Direct peer - the largest online marketplace for pet sitting, dog walking, and related services connecting pet owners with independent sitters. Cuddles on Call competes for the same Triangle NC pet owner customers and is differentiated by being a fully insured, bonded, and professionally managed local team rather than an open marketplace of independent contractors.
- TrustedHousesitters: Direct peer - subscription-based marketplace connecting pet owners with house sitters who provide in-home pet care as part of house sitting. Comparable in the in-home overnight pet sitting use case; differs in the subscription/membership economics versus Cuddles on Call's per-visit pricing.
- Wag!: Direct peer - national on-demand dog walking and pet care platform with a large network of independent walkers. Comparable in that it provides dog walking, pet sitting, and drop-in visits; differs in scale, technology integration, and corporate vs. local sitter model.
- Camp Bow Wow: Direct peer - franchise-based pet care provider offering dog daycare, boarding, and in-home pet services. Comparable in the in-home pet care service line; contrasts in the daycare/boarding facility-based core offering, with relevant lessons on scaling a pet care brand via franchise model.
- Dogtopia: Direct peer - franchise network of dog daycare, boarding, and spa facilities. Comparable in pet care services and franchise-driven growth model; differs in facility-based delivery rather than in-home service. Useful peer for understanding unit economics and scaling dynamics in pet care.
Others
- TimeToPet: Adjacent/ecosystem peer - the SaaS platform that Cuddles on Call uses for client management, scheduling, and the customer booking portal. Not a direct competitor but a key enabler of professional operations for independent pet care businesses.
Regional players
- PetBacker: Regional/international peer - online pet care marketplace operating primarily in Asia-Pacific with growing US presence. Comparable service offerings (pet sitting, dog walking, boarding); differs in primary geographic focus and platform-based rather than local-team model.
Broad incumbents
- PetSmart (PetSmart PetsHotel & Doggie Day Camp): Broad incumbent - large national pet retail chain that operates in-store pet hotels, doggie day camps, and grooming services. Comparable in offering boarding and daycare alternatives; contrasts as a facility-based, retail-anchored model rather than in-home, and represents the kennel option that Cuddles on Call positions against.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Cuddles on Call social profiles
Digital presenceCuddles on Call compliance and trust
Trust signalCompliance1 record
Cuddles on Call financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cuddles on Call leadership team
Management profileNumber of profiles
Profiles1 record
Cuddles on Call funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cuddles on Call M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cuddles on Call
What does Cuddles on Call do?
Cuddles on Call provides in-home pet care services in the Triangle NC area, including pet sitting visits (30/45/60 minutes), dog walking, overnight pet sitting, cat and small animal visits, and pet taxi transportation. Services are priced per visit by duration and number of pets, and include feeding, fresh water, walks, play, litter care, mail/package collection, plant watering, and free daily photo or video updates. A complimentary in-home consultation is provided when 5+ visits are scheduled.
Is Cuddles on Call a public or private company?
Cuddles on Call is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Cuddles on Call founded?
Cuddles on Call was founded in -1. It employs 11 to 50 people.
Where is Cuddles on Call based?
Cuddles on Call is headquartered in Raleigh, United States, in the North America region.
How does Cuddles on Call make money?
Five revenue lines are on record. Pet Sitting Visits are the primary driver. The others are dog Walking, overnight Pet Sitting, add-on Services and in-Home Consultation.
Who are Cuddles on Call's main competitors?
Direct peers on record are Barkly Pets, Pet Suites, Rover, TrustedHousesitters, Wag!, Camp Bow Wow and Dogtopia. TimeToPet is listed as an others. PetBacker is listed as a regional player. PetSmart (PetSmart PetsHotel & Doggie Day Camp) is listed as a broad incumbent.
Does Cuddles on Call have an API?
No public API is recorded for Cuddles on Call.
What industry is Cuddles on Call in?
Cuddles on Call's product category is Pet Care Services. Its primary akta.pro industry code is HSANAEAA, Drop-In Visits (Feeding, Water, Litter, Potty Breaks), with a secondary code of HSANAEAB, Overnight In-Home Pet Sitting (Client’s Home). Its NAICS code is 81291.