CCR Group

What CCR Group does

CCR Group (legal name Call Center Resources Danışmanlık A.Ş.) is a privately held Turkish enterprise IT solutions company founded in January 2011 by Türker Erkin (CEO), Oktay Kemal, and Utku Deriner. It provides cloud-based contact center and customer experience (CX) platforms, combining its proprietary EasyConnect product family with deep implementation expertise for Genesys and Microsoft technologies. The company serves over 40 enterprise references across more than 10 countries, including Yapı Kredi Bankası, ING Turkey, Aktif Bank, and Kuveyt Türk in banking; Generali and Edenred in insurance; Vodafone Turkey, Telsim, Webhelp, and Sunrise in telecommunications; Medgate and Medela in healthcare; BSH and Brother AG in manufacturing; Vifor Pharma in pharmaceuticals; Dubai Police, Dubai Municipality, and Gelir İdaresi in government; SETUR in travel; Hurriyet Emlak in e-commerce; and Hamdan University in education.

The core technology stack is the EasyConnect family, comprising EasyConnect Video (video consultation), EasyConnect CSM (unified agent interface), EasyConnect Smart Dialer (outbound automation), EasyConnect Eye (face analytics), Call Steering Technology (AI-supported routing), Vocal Password (voice biometric authentication), Speech Analytics (real-time transcription, sentiment detection, and fraud detection), and Chatbot (text-based automated support). These modules integrate with Genesys PureEngage, PureConnect, and Genesys Cloud platforms, and are supplemented by partner offerings Sprinklr (unified CX) and Konnect Insights (social analytics). An R&D center at Yıldız Technical University Teknopark in Istanbul develops these products, and the firm maintains ISO 9001:2015, ISO/IEC 27701:2021, and ISO 27001:2022 certifications — credentials that lower due-diligence friction for regulated-buyer procurements.

CCR monetizes across four streams: (1) consulting services spanning AI, cloud migration, process, technology, and unified communications; (2) Dynamic Managed Services (DMS) for ongoing contact center operations; (3) proprietary EasyConnect software licenses and subscriptions; and (4) Genesys platform resale and implementation. Pricing is quote-based, scaled to agent count, feature scope, and deployment model (cloud versus on-premise), with annual billing typical. The go-to-market is direct enterprise field sales supplemented by Genesys and Microsoft channel partnerships, supported by offices in Turkey (Istanbul HQ plus R&D), Switzerland (Zug since 2014), and the UAE (Dubai since 2017), with 24/7 multilingual technical support.

Name

CCR Group

Legal name

Call Center Resources Danışmanlık A.Ş.

Website

https://ccr.group

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

101–250 employees

Short description

CCR Group is a Turkish enterprise IT firm providing AI-powered contact center and customer experience platforms via its proprietary EasyConnect suite and Genesys partnership. It serves 40+ large enterprises across banking, insurance, telecom, healthcare, government, and manufacturing in Turkey, Europe, and the Middle East.

Ownership category

akta.pro rank

Product category

Cloud Contact Center & Customer Experience Software

NAICS

Software Publishers (5132), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Customer Experience (CX) & Digital Experience (BPAHAEAC), Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)

Keywords

• Cloud contact center
• Customer experience platform
• Speech analytics software
• Voice biometric authentication
• Omnichannel CX solutions

Headquarters

HQ city

Kadikoy

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services and Consulting: AI-driven customer experience consultancy, cloud migration consultancy, process consulting, technology consulting, and unified communication consulting services delivered by expert teams.
2. Dynamic Managed Services (DMS): Ongoing managed services for contact center operations, providing continuous technical support, system management, and optimization.
3. Software Licenses and Subscriptions: Proprietary EasyConnect software products (Video, CSM, Smart Dialer, Eye, Call Steering, Vocal Password, Speech Analytics, Chatbot) sold as licenses, with maintenance and support.
4. Genesys Platform Sales and Implementation: As a Genesys partner, reselling and implementing Genesys Engage, Genesys Cloud, and related contact center platform solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

CCR Group sells AI-powered cloud contact center and customer experience (CX) software through its proprietary EasyConnect product family (Video, CSM, Smart Dialer, Eye, Call Steering, Vocal Password, Speech Analytics, Chatbot) and through implementation/resale of Genesys Cloud and Genesys Engage platforms. It complements the software with consulting, cloud migration, and Dynamic Managed Services (DMS) for enterprise customers across banking, insurance, telecommunications, healthcare, manufacturing, and government sectors.

Product overview

CCR Group offers an AI-powered cloud call center software and customer experience (CX) platform combining its proprietary EasyConnect product family with partnerships with major platforms like Genesys and Sprinklr. The EasyConnect family includes video conferencing (EasyConnect Video), analytics with face scanning (EasyConnect Eye), unified agent interface (EasyConnect CSM), outbound automation (EasyConnect Smart Dialer), intelligent routing (Call Steering Technology), voice biometrics (Vocal Password), speech analytics, and chatbot capabilities. These products integrate with Genesys Cloud and Genesys Engage platforms for core contact center operations, and with Sprinklr/Konnect Insights for customer experience management. The portfolio enables omnichannel customer engagement with AI-driven automation across voice, video, chat, and social channels.

Differentiator

Problem solved

Functional benefit

Brands

• EasyConnect: Proprietary product family including EasyConnect Video (video conferencing solution), EasyConnect CSM (customer service management), EasyConnect Smart Dialer (outbound dialing solution), EasyConnect Eye (eye-tracking/visual analytics), Chatbot, Speech Analytics, Vocal Password (voice biometric authentication), and Call Steering Technology.

Products and services

• EasyConnect Video Next-generation video consultation application for customer service that enables face-to-face interactions through call center channels, offering fast integration, reduced license and maintenance costs, decreased average call response time, and improved first-call resolution rates.
• EasyConnect Eye Video-based eye tracking and analytics solution within the EasyConnect family, providing video analytics and face scanning capabilities such as gender, age, and origin analysis, as well as facial recognition verification for customer identification.
• EasyConnect CSM Customer service management module integrated with Genesys Cloud that enables single-interface management of all communication channels with self-service capabilities powered by a learning engine and knowledge base.
• EasyConnect Smart Dialer Intelligent outbound dialing system for call centers that enables secure outsourced management for large contact centers with campaign optimization capabilities and rules-based calling automation.
• Call Steering Technology Intelligent call routing system that evaluates multiple data layers including caller information, business rules, and operational status to direct calls to the optimal agent or self-service flow using AI-supported decision models.
• Vocal Password Voice biometric authentication solution that verifies caller identity through voiceprint and spoken passphrase analysis, eliminating the need for security questions and reducing verification time.
• Speech Analytics Audio analytics platform that transcribes and analyzes call recordings in real-time and historically, detecting sentiment, keyword usage, and fraud indicators through background audio analysis.
• Chatbot AI-powered conversational agent platform integrated with call center systems that provides automated text-based customer support and real-time assistance for customers not receiving live agent help.
• Genesys Cloud Implementation Implementation and integration services for the Genesys Cloud customer experience platform, combined with CCR's EasyConnect product family to deliver cloud-based contact center operations.
• Genesys Engage Implementation Implementation and integration services for the Genesys Engage omnichannel contact center platform (on-premises or private cloud), extended with CCR's EasyConnect solutions.
• Sprinklr Implementation

Quantifiable outcome

• Reduced license and maintenance costs through EasyConnect Video
• +3 more outcomes

Named customers23 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability13 records

Feature8 records

Partnerships

Two partnerships are on record, tiered core.

• GenesyscoreTechnology or IntegrationCCR Group is a certified Genesys partner, providing Genesys Engage, Genesys Cloud, and PureConnect contact center platform implementations across Turkey, Europe, and Middle East. The partnership enables CCR to deliver enterprise contact center solutions with deep technical expertise in Genesys technologies.
• MicrosoftcoreTechnology or IntegrationCCR Group is a Microsoft partner providing contact center solutions built on Microsoft technology stack. The partnership complements Genesys offerings with Microsoft ecosystem integration capabilities.

Scale indicators9 records

Recent moves9 records

Expansion highlights5 records

Broad incumbents

• NICE inContact: Enterprise CCaaS and CX analytics suite (NICE CXone) with deep speech analytics and workforce engagement capabilities. Comparable in overlapping product categories (speech analytics, routing) and overlapping regulated-vertical customer base.
• Avaya: Legacy on-premises and hybrid contact center vendor with growing cloud offering (Avaya OneCloud). Comparable because many of CCR's on-prem-to-cloud migration projects displace incumbent Avaya estates.
• Cisco (Webex Contact Center): Cisco's Webex Contact Center offering bundles CCaaS with broader collaboration. Comparable as an alternative enterprise CCaaS platform often chosen by multinationals that standardize on Cisco networking and collaboration.
• Genesys: Global CCaaS platform vendor whose Engage, Cloud, and PureConnect products CCR resells and extends. Directly comparable because CCR's delivery model and proprietary EasyConnect layer are built on top of the Genesys stack.
• Five9: Pure-play cloud CCaaS provider serving mid-market and enterprise contact centers globally. Comparable as an alternative platform that enterprise buyers in CCR's verticals could select, exerting competitive pressure on Genesys-led deployments.
• 8x8: Cloud communications and contact center provider combining UCaaS and CCaaS. Comparable for enterprises evaluating bundled voice-plus-contact-center alternatives to a Genesys-led architecture.

Direct peers

• Odigo: European CCaaS vendor headquartered in France with strong regulated-vertical and EMEA presence. Comparable as a regional CCaaS specialist with similar vertical targeting in financial services and public sector.
• Sprinklr: Unified customer experience management platform covering social, care, and advertising channels — also resold/implemented by CCR. Comparable as a CX suite that overlaps with EasyConnect's CSM and chatbot modules.

Emerging players

• Verint: Workforce engagement and speech analytics vendor that overlaps with EasyConnect Speech Analytics and call quality offerings. Comparable as an analytics-and-AI layer vendor that CCR's proprietary speech analytics must compete against or integrate with.
• Talkdesk: VC-backed cloud CCaaS challenger emphasizing AI-native automation and vertical-specific CX suites. Comparable as a competing cloud-native CCaaS vendor pursuing enterprise and regulated-industry wins that CCR also targets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CCR_TR
• YouTubeyoutube.com/channel/UCoicJGuLYUOnopf2m1bmAug
• Facebookfacebook.com/CallCenterResources
• LinkedInlinkedin.com/company/ccrgroup

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CCR Group