Language Bank
Language Bank is a New England nonprofit social enterprise providing in-person, over-the-phone, video remote, and ASL interpretation; document translation in 150+ languages; and licensed medical and legal interpreter training, serving healthcare, government, legal, education, and social service clients across Massachusetts and New Hampshire.
- Company typePrivate
- Founded2004
- HeadquartersManchester, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Language Bank does
Language Bank is a nonprofit social enterprise and language-access services provider founded in 2004 and headquartered in Manchester, New Hampshire, with an additional office in Worcester, Massachusetts. Operating as a program of Ascentria Care Alliance (one of the largest human service organizations in New England), the company delivers in-person, over-the-phone, and video remote interpretation across more than 60 in-person languages, document translation in 150+ languages, ASL interpretation for the Deaf and Hard of Hearing community, and licensed Medical and Legal Interpreter Training programs. It serves more than 200 institutional clients, including healthcare organizations, government agencies (local and federal), legal firms, school districts, social service and nonprofit agencies, insurance companies, and businesses, with a direct workforce of more than 200 interpreters and more than 1,000 training-program graduates cumulatively.
The underlying technology consists of a proprietary client-facing scheduling platform with utilization reports and compliance metrics, a secure file transfer system for confidential document translation, and an online training LMS supporting synchronous and asynchronous instruction. Services are integrated with third-party video (Microsoft Teams, Doxy.me), payments (Stripe), and email marketing (Constant Contact) tools. Quality assurance is anchored in a two-translator human review process for translations and screening of certified interpreters. The company holds a Massachusetts Statewide Contract for interpretation and translation services, is licensed as a New Hampshire postsecondary education program (LAMA-221), and is a member of the International Medical Interpreters Association.
The business model is a mix of usage-based interpretation (hourly rates with 2-hour minimums plus travel/mileage), project-based translation with per-quote pricing and 7-10 day standard turnaround, and one-time tuition payments for interpreter training courses ($900 each for medical and legal programs). Go-to-market is sales-led, relying on direct relationships with healthcare and government accounts, state procurement channels, a self-serve scheduling portal for repeat clients, and organic channels (website, LinkedIn, Facebook, YouTube, eNewsletter). Revenue is not separately disclosed, and the company is supported by, and operates under, the nonprofit umbrella of Ascentria Care Alliance rather than through external investors.
Language Bank firmographics
Firmographics- Name
- Language Bank
- Legal name
- Language Bank
- Website
- https://thelanguagebank.org
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Language Bank is a New England nonprofit social enterprise providing in-person, over-the-phone, video remote, and ASL interpretation; document translation in 150+ languages; and licensed medical and legal interpreter training, serving healthcare, government, legal, education, and social service clients across Massachusetts and New Hampshire.
- Ownership category
- akta.pro rank
Language Bank industry classification
Industry- Product category
- Language Interpretation Services
- NAICS
- Translation and Interpretation Services (541930)
- akta.pro primary industry
- Interpretation, Translation & Language Access Training (Community Interpreting) (EDAAADAJ)
- akta.pro secondary industries
- General Language Schools & Institutes (EDAMAFAA), Language & Communication Support (Conversation Partners, Accent, Academic English) (EDAIAKAC)
Keywords
Where Language Bank is headquartered
LocationHeadquarters
- HQ city
- Manchester
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Language Bank business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- Interpretation Services: In-person and remote interpretation services billed at hourly rates with 2-hour minimum charges plus interpreter travel time and mileage. Services include Over-the-Phone Interpretation (200+ languages) and Video-Remote Interpretation.
- Translation Services: Document translation in over 150 languages with customized project-based quotes. Standard turnaround is 7-10 business days with expedited options available. Includes notarized translations and certificates of translation.
- Interpreter Training Programs: Medical Interpreter Training (60-hour, $800 tuition plus $100 registration) and Legal Interpreter Training (80-hour, $800 tuition plus $100 registration). Partial tuition scholarships available for eligible candidates.
- Additional Language Services: Desktop publishing, voice-over services, and transcription services available in 150+ languages, particularly suited for legal industries for closed captioning and multilingual files.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Interpretation - On-Demand Remote |
| Usage-based | Pay-as-you-go | Interpretation - 2-hour minimum |
| One time/ perpetual license | Multi-year contract | Medical Interpreter Training Course |
| One time/ perpetual license | Multi-year contract | Legal Interpreter Training Course |
| Transaction based/ take rate | Pay-as-you-go | Translation Services |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels7 records
Language Bank product offering
Product offeringCore offering
Language Bank is a nonprofit social enterprise that delivers language access services across New England and beyond, including in-person, over-the-phone, and video remote interpretation in 60+ in-person languages and 200+ remote languages; document translation in 150+ languages with a two-translator review process; and American Sign Language interpretation for Deaf and Hard-of-Hearing communities. The company also sells licensed Medical and Legal Interpreter Training courses and supports supplementary desktop publishing, voice-over, and transcription services.
Product overview
Language Bank offers a comprehensive language-access services platform consisting of three core service lines: interpretation services (in-person, over-the-phone, and video remote), document translation in 150+ languages, and ASL interpretation for the Deaf and Hard-of-Hearing community. The company also provides interpreter training programs (medical and legal/court), an online scheduling platform, and supplementary services including desktop publishing, voice-over, and transcription. The portfolio is unified by a shared infrastructure of certified interpreters and translators, a client scheduling portal, and quality assurance processes including two-tier translator review.
Differentiator
Problem solved
Functional benefit
Products and services
- In-Person Interpretation Services On-site interpretation delivered by professionally trained and screened interpreters in 60+ languages for healthcare, legal, government, educational, social service, and business settings; billed hourly with a 2-hour minimum.
- Over-the-Phone Interpretation (OPI) 24/7 on-demand and scheduled remote telephonic interpretation in 200+ languages with no minimum commitment or monthly fee; clients are billed only when services are rendered.
- Video Remote Interpretation (VRI) Remote video interpretation available on-demand and by appointment for healthcare organizations, government agencies, and nonprofit agencies.
- American Sign Language (ASL) Interpretation ASL interpretation services for Deaf and Hard-of-Hearing consumers in Massachusetts and New Hampshire, delivered by certified and licensed interpreters, including certified deaf interpreters, CART services, and Deaf-Blind tactile interpreters.
- Document Translation Services Professional document translation in over 150 languages covering medical patient communication, legal contracts, patents, medical forms, school records, certificates, technical literature, sales and marketing materials, scripts, and websites; all translations reviewed by two certified translators with additional rounds of quality review at no extra charge.
- Medical Interpreter Training 60-hour online training course for bilingual individuals seeking to become professional medical interpreters, meeting NBCMI and CCHI certification prerequisites; includes live discussions, language-specific coaching, role-plays, and asynchronous instruction at $100 registration plus $800 tuition with partial scholarships available.
- Legal/Court Interpreter Training 80-hour online training course preparing bilingual individuals for legal interpretation in courts and legal settings, covering New Hampshire judicial procedures, ethics, and terminology; requires 40 hours of courtroom observation and is offered at $100 registration plus $800 tuition.
- Desktop Publishing Services Professional desktop publishing services that adapt translated documents for multilingual accessibility across file types for clients needing formatted, ready-to-publish materials.
- Voice Over Services Audio translation and voice-over services for videos and presentations delivered in over 150 languages by skilled voice artists.
- Transcription Services Audio and video transcription services for closed captioning and multilingual files in 150+ languages, particularly suited for legal industry documentation needs.
Quantifiable outcome
- 158% increase in people speaking a language other than English at home in past two decades (census data)
- +2 more outcomes
Companies that use Language Bank
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles6 records
Language Bank technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature3 records
Language Bank partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Ascentria Care AlliancecoreLanguage Bank is a social enterprise program of Ascentria Care Alliance, one of the largest human service organizations in New England. Language Bank employs refugees resettled by Ascentria and immigrants, whose cultural knowledge enhances language services. Revenue supports other Ascentria programs including nursing homes, refugee resettlement services, and care centers for people with disabilities.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Language Bank competitors and assessment
Company assessmentDirect peers
- Stratus Video (AMN Healthcare Language Services): Provider of video remote interpretation (VRI) and over-the-phone interpretation, especially in healthcare. Direct competitor in Language Bank's VRI and healthcare interpretation verticals with similar certified-interpreter pool.
- Day Translations: Translation and interpretation services provider covering 100+ languages with document translation, OPI, and certified legal/medical interpretation. Direct peer in service mix and customer base, though operating at larger geographic scale.
- Certified Languages International (CLI): Provider of over-the-phone and video remote interpretation services to healthcare, government, and business clients. Direct peer with similar 24/7 OPI/VRI model and similar customer verticals to Language Bank.
- Lionbridge (now AIOS+): Global translation and localization services provider offering document translation, interpretation, and AI-enabled language services. Directly comparable on translation services in 150+ languages and enterprise client base, though at far larger scale.
- CyraCom International: Major healthcare-focused interpretation provider offering phone and video interpretation. Direct competitor in the medical interpretation vertical Language Bank serves, with similar 24/7 OPI/VRI delivery model and HIPAA-compliant offerings.
- Sorenson Communications: Leading provider of ASL interpretation and video relay services for Deaf and Hard-of-Hearing communities. Directly comparable to Language Bank's DHH/ASL interpretation line, though operating at national scale via video relay.
- LanguageLine Solutions: Largest provider of interpretation and translation services in the U.S., offering OPI, VRI, and onsite interpretation across 200+ languages. Directly comparable in core service lines and customer verticals (healthcare, government, legal) but operates at national scale as a private-equity-backed enterprise.
- GLOBO Language Solutions: Provider of interpretation (OPI, VRI, onsite) and translation services to healthcare, government, and enterprise clients. Direct peer in scope of services, customer verticals, and mid-market scale.
- TransPerfect: One of the largest language services companies globally, offering translation, interpretation, and localization across all major verticals. Directly comparable to Language Bank's translation business, especially legal and government contracts.
Emerging players
- Smartling: Translation management platform combining human translators with AI/automation. Comparable to Language Bank's translation services but technology-led; represents the AI-enabled competitive frontier in the same end market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Language Bank social profiles
Digital presenceLanguage Bank compliance and trust
Trust signalCompliance3 records
Language Bank financial estimates
Financial estimateRevenue estimate
Valuation estimate
Language Bank leadership team
Management profileNumber of profiles
Profiles10 records
Language Bank funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Language Bank M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Language Bank
What does Language Bank do?
Language Bank is a nonprofit social enterprise that delivers language access services across New England and beyond, including in-person, over-the-phone, and video remote interpretation in 60+ in-person languages and 200+ remote languages; document translation in 150+ languages with a two-translator review process; and American Sign Language interpretation for Deaf and Hard-of-Hearing communities. The company also sells licensed Medical and Legal Interpreter Training courses and supports supplementary desktop publishing, voice-over, and transcription services.
Is Language Bank a public or private company?
Language Bank is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Language Bank founded?
Language Bank was founded in 2004. It employs 11 to 50 people.
Where is Language Bank based?
Language Bank is headquartered in Manchester, United Kingdom, in the Europe region.
How does Language Bank make money?
Four revenue lines are on record. Interpretation Services are the primary driver. The others are translation Services, interpreter Training Programs and additional Language Services.
Who are Language Bank's main competitors?
Direct peers on record are Stratus Video (AMN Healthcare Language Services), Day Translations, Certified Languages International (CLI), Lionbridge (now AIOS+), CyraCom International, Sorenson Communications, LanguageLine Solutions, GLOBO Language Solutions and TransPerfect. Smartling is listed as an emerging player.
Does Language Bank have an API?
No public API is recorded for Language Bank.
What industry is Language Bank in?
Language Bank's product category is Language Interpretation Services. Its primary akta.pro industry code is EDAAADAJ, Interpretation, Translation & Language Access Training (Community Interpreting), with a secondary code of EDAMAFAA, General Language Schools & Institutes. Its NAICS code is 541930.