ILUNION

What ILUNION does

ILUNION is a Spanish diversified social enterprise and operating subsidiary of Grupo Social ONCE, generating €1.443B in revenue across seven semi-independent divisions: Servicios (facility services, contact center/BPO, security, logistics, field marketing), TextilCare (industrial laundry and textile rental), Hotels (32 accessible destinations), TuTienda (retail), Bienestar y VidaSénior (physiotherapy clinics, day centers, senior residences, teleassistencia), Economía Circular (waste management and treatment plants), and Consultoría (accessibility, marketing, training, insurance brokerage, IT services). The company employs 46,000+ people, of whom 18,000+ (39%) have disabilities, supported by 480 workplace monitors and 240 psychosocial professionals; 78.4% are on indefinite contracts and 100% of profits are reinvested into quality employment for vulnerable collectives. Operations span 455 work centres across Spain, plus Colombia (since 2018) and Portugal (since 2022/2024). ILUNION operates under Spain's Ley General de Derechos de las Personas con Discapacidad, selling services as "alternative measures" that allow enterprises to meet the 2% disability workforce quota while outsourcing non-core operations. Underlying technology includes SAP SuccessFactors (People employee portal), SAP Ariba (supplier portal), Microsoft Teams and 365 Copilot for productivity, SAP Concur for travel and expense, Payflow for flexible salary access, and AI-oriented content architecture deployed on ilunion.pt. The GTM is enterprise field sales with dedicated account management and inside sales for BPO, supported by separate commercial networks for each branded sub-unit; pricing is quote-based on long-term B2B contracts, with subscription/transaction models in hospitality, teleassistencia, and retail. Certifications include EFQM 700 (highest level, July 2026), EFQM Global Award 2025 (ILUNION Hotels, first hotel company to win), ISO 9001, ISO 10667-2, Top Employer, and Forbes Top 100 employer ranking. Leadership rests with CEO Alejandro Oñoro Medrano and a 14-person management committee with 57% female representation.

Name

ILUNION

Legal name

ILUNION

Website

https://ilunion.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

ILUNION is Spain's largest employer of persons with disabilities (18,000+ of 46,000+ staff), operating diversified B2B and B2C service businesses — facility services, contact center/BPO, industrial laundry, 32 accessible hotels, senior care, retail, circular economy, and consulting — under Grupo Social ONCE, with 100% of profits reinvested in inclusive employment.

Ownership category

akta.pro rank

Product category

Facility Management Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Nursing and Residential Care Facilities (623), Professional Employer Organizations (561330), Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134)

SIC

Services-Facilities Support Management Services (8744), Services-Nursing & Personal Care Facilities (8050), Services-Management Consulting Services (8742)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Independent Living Community Ancillary Services (Dining/Transportation/Wellness Programs) (HLADAAAI), Senior/Accessibility Concierge & Companion Errands (HSACAIAO), Occupational Health & Employer Clinic Services (HLAEAAAI)

Keywords

• Contact center services
• Facility management services
• Industrial laundry services
• Senior care services
• Accessibility consulting services

Headquarters

HQ city

Madrid

HQ country

Spain

HQ region

Europe

Offices15 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Professional Services (ILUNION Servicios): ILUNION Servicios provides a broad range of facility and business process services including contact center/BPO, cleaning and environment, corporate security, field marketing, logistics, handling/mounting/packaging, and maintenance. Revenue is generated through long-term service contracts with enterprise clients, typically billed on a per-seat, per-transaction, or fixed-price basis.
2. Textile Management (ILUNION TextilCare): Industrial laundry and textile rental services for healthcare, hospitality, and corporate clients. Services include laundry, renting textile equipment, and related services. Revenue is generated through service contracts and rental fees.
3. Hotel Accommodations (ILUNION Hotels): 32 hotel destinations across Spain, operating accessible all-inclusive hotels. Revenue is generated through room bookings, gastronomic experiences, and business events.
4. Retail (ILUNION TuTienda): Retail stores offering products where purchases contribute to social impact. Includes 'Punto Celeritas' convenience points and remote gifting services.
5. Senior Care and Wellbeing (ILUNION Bienestar y VidaSénior): Physiotherapy clinics, day care centres, senior living apartments, residential care homes, and remote assistance (teleasistencia) services. Revenue is generated through service fees, residential contracts, and teleassistance subscriptions.
6. Circular Economy (ILUNION Economía Circular): Waste management, treatment plant operations, equipment provision, and collection/transport of waste. Revenue is generated through service contracts with municipalities and industrial clients.
7. Business Consulting (ILUNION Consultoría): Advisory services in accessibility, marketing and communication, training, insurance brokerage, and IT services. Revenue is generated through consulting fees and professional service engagements.
8. Alternative Measures (Medidas Alternativas): ILUNION advises companies on compliance with disability employment legislation through alternative measures (hiring ILUNION services in lieu of direct disability hiring). Provides free advisory services and manages exceptionality certificates.

Go-to-market motion4 records

Distribution channels8 records

Marketing channels9 records

Core offering

ILUNION is a diversified Spanish social enterprise operating seven service divisions: facility and BPO services (contact center, cleaning, security, logistics, field marketing, maintenance), industrial textile laundry and rental, accessible hotel accommodations (32 destinations in Spain), retail stores, senior care and wellbeing (physiotherapy clinics, day centers, residences, teleassistencia), circular economy and waste management, and business consulting (accessibility, marketing, insurance brokerage, IT). The company employs 46,000+ people across 455 work centres in Spain, Colombia and Portugal, and reinvests 100% of profits into creating quality employment for persons with disabilities.

Product overview

ILUNION is a diversified Spanish social enterprise group operating across multiple service sectors under a unified inclusion-driven business model. The portfolio consists of seven main service divisions: ILUNION Servicios (facility services, contact center/BPO, security, logistics, marketing), ILUNION TextilCare (industrial laundry and textile renting), ILUNION Hotels (32 accessible hotels), ILUNION TuTienda (retail network), ILUNION Bienestar y VidaSénior (senior care: physiotherapy, residences, teleassistance), ILUNION Economía Circular (waste management and treatment plants), and ILUNION Consultoría (accessibility, marketing, training, IT). Supporting these are digital platforms including the People employee portal (SAP SuccessFactors/SAP JAM), a physiotherapy appointment booking web app, and a Portuguese digital ecosystem (ilunion.pt). The group reinvests 100% of profits into quality employment for people with disabilities and vulnerable populations, backed by Grupo Social ONCE.

Differentiator

Problem solved

Functional benefit

Brands

• ILUNION Servicios: Professional services for companies including contact center, cleaning, security, field marketing, logistics, assembly and packaging, maintenance, and talent selection (JobSolutions).
• ILUNION TextilCare
• ILUNION Hoteles
• ILUNION TuTienda
• ILUNION Bienestar y VidaSénior
• ILUNION Economía Circular
• ILUNION Consultoría
• People
• ILUNION Legal Academy

Products and services

• ILUNION Servicios
• ILUNION TextilCare
• ILUNION Hotels
• ILUNION TuTienda
• ILUNION Bienestar y VidaSénior
• ILUNION Economía Circular
• ILUNION Consultoría

Quantifiable outcome

• 1.443B EUR in sales, with 100% of profits reinvested in inclusive employment
• +8 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability6 records

Feature5 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Universidad Complutense de Madrid (UCM)coreStrategic or Co-development Partner · 14 July 2026ILUNION and UCM signed a strategic alliance making the largest in-person university in Spain a member of ILUNION Legal Academy. Over 9,000 law students and Legal Practice School students gain practical corporate legal experience through seminars, workshops, and training activities delivered by ILUNION's 30+ in-house legal professionals. Focus areas include corporate law, technology law, Legal Tech, and disability inclusion. Students from UCM have already completed internships at ILUNION, demonstrating early results.
• ONU Mujeres (UN Women)coreStrategic or Co-development Partner · 13 July 2026ILUNION formally adhered to the Women's Empowerment Principles (WEPs), an initiative co-led by UN Women and the UN Global Compact. The WEPs provide a framework for integrating gender equality into ILUNION's strategy, culture, HR policies, supply chain, commercial activity, and community relations. This strengthens ILUNION's ESG positioning and contributes to SDG 5 (gender equality) and SDG 8 (decent work and economic growth).
• Pacto Mundial de Naciones Unidas EspañacoreStrategic or Co-development Partner · 13 July 2026Co-leader of the WEPs initiative alongside UN Women. ILUNION's adherence to the WEPs is facilitated through its membership in the UN Global Compact Spain, aligning with its broader sustainability and ESG commitments.
• AENORcoreTechnology or Integration · 6 July 2026AENOR awarded ILUNION JobSolutions the ISO 10667-2 certification, an international standard for the quality, reliability, and ethics of methodologies for person evaluation in the workplace. This certification validates the rigor of ILUNION's talent assessment processes.
• Pacto Mundial de la ONU España (Supplier Training Program)minorStrategic or Co-development PartnerILUNION partners with the UN Global Compact Spain to deliver sustainability training to its suppliers through a dedicated capacity-building program, strengthening transparency and collaboration across the supply chain.
• SAP AribacoreTechnology or IntegrationSAP Ariba is ILUNION's supplier registration and procurement portal, enabling digital supplier onboarding, tender management, and electronic purchasing workflows. This platform ensures efficiency, transparency, and traceability in ILUNION's procurement and supplier management processes.
• GoSupply - AchillescoreTechnology or IntegrationGoSupply-Achilles is ILUNION's supplier qualification and risk assessment platform, enabling real-time supplier information updates and compliance monitoring as part of ILUNION's sustainable procurement program.
• Club Excelencia en Gestión (EFQM)coreStrategic or Co-development PartnerILUNION participates in the EFQM model assessment program, achieving Sello EFQM 700 (highest level) in 2026. The Club Excelencia en Gestión is the sole official international body certifying EFQM assessments in Spain, validating ILUNION's management excellence model.
• Top Employers InstitutecoreStrategic or Co-development PartnerTop Employers Institute certified ILUNION as a Top Employer, recognizing its people-centered management model. This certification is an external validation of ILUNION's HR practices and employer brand.
• Grupo Social ONCEcoreStrategic or Co-development PartnerGrupo Social ONCE is ILUNION's parent organization and founding entity. Founded in 1988/1989 through Fundosa and CEOSA, Grupo Social ONCE provides the institutional backbone, social mission, and organizational values that underpin ILUNION's business model. ILUNION is the commercial enterprise arm of the ONCE social group, demonstrating that disability is both economically and socially profitable.
• Gobierno de Castilla-La ManchaminorOthersThe regional government of Castilla-La Mancha awarded ILUNION Contact Center BPO the recognition for Rural Demographic Social Responsibility for the 'Raíces' project, which establishes rural contact centers (CRACs) in municipalities under 10,000 inhabitants, contributing to depopulation combat and inclusive employment in rural Spain.

Scale indicators24 records

Recent moves11 records

Expansion highlights6 records

Direct peers

• Konecta: Konecta is a leading Spanish BPO/contact center operator, directly competing with ILUNION Contact Center BPO. Both serve enterprise clients across multiple industries with omnichannel customer service offerings.
• Atento: Atento is a leading Latin American BPO/contact center provider, comparable to ILUNION's contact center business. Both serve enterprise clients with outsourced customer experience solutions across Spanish-speaking markets.
• NH Hotel Group: NH Hotel Group is a leading Spanish hotel chain, directly comparable to ILUNION Hotels' 32 accessible Spanish destinations. Both serve business and leisure travelers across Spain, though NH operates a broader international portfolio.
• Eulen: Eulen is a Spanish multiservice company providing facility services, cleaning, security, and auxiliary services. It directly competes with ILUNION Servicios in Spain's BPO and facility services market, serving similar enterprise clients.
• Ferrovial Services: Ferrovial Services provides facility services, maintenance, and infrastructure support in Spain and globally. It directly competes with ILUNION Servicios in facility management and infrastructure maintenance segments.
• DomusVi: DomusVi is Spain's largest senior care provider, directly competing with ILUNION Bienestar y VidaSénior. Both operate residential care homes, day centers, and senior living services across Spain.
• Clece: Clece is Spain's largest facility services company (part of ACS Group), directly competing with ILUNION Servicios across cleaning, security, maintenance, and social services. Both serve enterprise clients across Spain and have overlapping customer segments.

Broad incumbents

• ISS A/S: ISS is a global facility services provider with significant presence in Spain. As a broad incumbent in workplace experiences and facility management, it competes with ILUNION Servicios across multiple service lines.
• Teleperformance: Teleperformance is a global leader in outsourced customer experience management, directly competing with ILUNION Contact Center BPO. As a broad incumbent, it operates at vastly larger scale across multiple geographies and languages.
• Sodexo: Sodexo is a global facility services and food services giant operating broadly in Spain. As a broad incumbent, it offers overlapping capabilities with ILUNION Servicios but operates across a much wider portfolio and geographic footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ilunion
• YouTubeyoutube.com/user/ILUNIONOficial
• Facebookes-es.facebook.com/ILUNION
• LinkedInlinkedin.com/company/ilunion?originalSubdomain=es
• Instagraminstagram.com/ilunion
• TikToktiktok.com/@ilunion

Compliance14 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ILUNION