Coss Communications

What Coss Communications does

Coss Communications LLC is a Texas-based, family-owned provider of safety and emergency communications equipment founded in 1986 and headquartered in Friendswood, TX. The company's defining offering is cellular-based elevator and emergency phone systems that use T-Mobile and AT&T cellular networks to replace traditional dedicated telephone lines, materially reducing recurring telecom costs for building owners while maintaining ADA-compliant emergency communication. A proprietary TDE Series Consolidation System allows up to 256 emergency devices to share a single telephone line, and a proprietary 24-hour Emergency Dispatch Center provides specialized monitoring with HD digital recording. Coss holds preferred-vendor status with the three largest global elevator companies (Otis, Schindler, Thyssenkrupp) and serves marquee enterprise customers including Hines Interests, Crescent Real Estate, Chase Bank, Methodist Hospital, Houston Galleria, Reliant Stadium, and Dallas Millennium Center.

The product portfolio extends beyond elevator phones to include ADA-compliant emergency phones for pools and areas of safety/refuge, Panasonic-based business PBX systems (KX-TD, KX-TDA, KX-TDE series), and loudspeaker public-address/paging systems for commercial, educational, governmental, healthcare, and religious facilities. Revenue is generated through one-time equipment sales and installation contracts combined with recurring monthly subscription revenue from 24-hour monitoring and All-Inclusive Maintenance Packages that bundle equipment service, monitoring, HD digital recording, and emergency dispatch.

The company operates with 11-50 employees across Texas with regional Southwest reach, employing a sales-led B2B go-to-market targeting building managers, property owners, and facility operators. Distribution is dual-channel: direct installation/service crews for end customers, plus channel access via preferred-vendor relationships with major elevator manufacturers. Certifications include HUB (State of Texas), MWBE, U.S. Veteran Owned Business (2015), and ADA-compliant product design. Management is concentrated within the Herrera family: George Herrera (Owner), Dylan Herrera (Operations Manager), Nona Herrera and Brittney Herrera (Accounting), and Uriel Facundo (Senior Engineer). No outside investors, M&A activity, funding rounds, or product launches beyond the disclosed portfolio are documented in the input.

Name

Coss Communications

Legal name

COSS COMMUNICATIONS LLC

Website

https://cosscommunications.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

11–50 employees

Short description

Family-owned Texas-based provider of cellular elevator phones and ADA-compliant emergency communications systems, serving building managers, facility operators, and major elevator companies since 1986 through proprietary monitoring and phone-line consolidation technology.

Ownership category

akta.pro rank

Product category

Safety and Emergency Communications Equipment

NAICS

Telephone Call Centers (56142), Wireless Telecommunications Carriers (except Satellite) (517112), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Services-Telephone Interconnect Systems (7385), Radiotelephone Communications (4812), Communications Services, Nec (4899)

akta.pro primary industry

Wireless/DECT Audio Intercom Systems (HSAHAIAB)

akta.pro secondary industries

Emergency Dispatch, Call Center Monitoring & Response Services (HSAHAHAG), Video Doorbell & Intercom Monitoring Services (HSAHAAAH), Emergency, After-Hours & Hotline Contact Centers (BPAAAAAK)

Keywords

• Cellular elevator phones
• Emergency communications systems
• Business telephone systems
• Public address systems
• Emergency dispatch monitoring

Headquarters

HQ city

Friendswood

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Equipment Sales and Installation: Sales, service, and installation of elevator telephones, emergency phones, business telephone systems, paging systems, and public address systems.
2. Monitoring Services: 24-hour emergency dispatch monitoring through proprietary monitoring center. Includes ADA compliant phone monitoring, dispatch of emergency medical services, HD digital recording and storage. Recurring monthly service.
3. Maintenance Packages: All Inclusive Maintenance Package covering equipment service and monitoring for one low monthly price. A La Carte maintenance contracts for customers with existing equipment or monitoring companies.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Coss Communications sells, installs and services cellular-based elevator phones and ADA-compliant emergency communication devices for elevators, pools, and areas of refuge, leveraging T-Mobile and AT&T cellular networks to replace dedicated telephone lines. The company also sells and services Panasonic business telephone systems and public address/paging systems, and provides recurring 24-hour emergency dispatch monitoring along with All Inclusive Maintenance Packages that bundle equipment, monitoring and service into a single monthly fee.

Product overview

Coss Communications is a family-owned telecommunications provider (founded 1986) offering a portfolio of emergency and business communication products. The core offerings include cellular elevator phones (operating on T-Mobile and AT&T networks), ADA-compliant emergency phones for various settings (elevators, pools, safety refuge areas), Panasonic-based business telephone systems (KX-TD, KX-TDA, KX-TDE series), and public address/paging systems. These products are complemented by the TDE Series Consolidation System (enabling up to 256 devices on one line) and Digital Master Station for intercom functionality. The company also provides monitoring services through its 24-hour Emergency Dispatch Center and offers All Inclusive Maintenance Packages for ongoing support.

Differentiator

Problem solved

Functional benefit

Products and services

• Cellular Elevator Phone Cellular-based elevator emergency communication system providing two-way communication for trapped passengers, operating on T-Mobile and AT&T cellular networks to eliminate the need for dedicated telephone lines. Sold, installed and serviced by Coss Communications for commercial building managers, elevator service companies and facility operators.
• Emergency Phones ADA-compliant emergency two-way communication devices for elevators, pools and areas of safety and refuge, designed to meet or exceed city and state code requirements. Sold with optional 24-hour emergency dispatch monitoring, HD digital recording, and maintenance services for commercial buildings, schools, healthcare facilities and public venues.
• Business Telephone Systems Panasonic-based business PBX phone systems including KX-TD series, KX-TDA hybrid IP-PBX (KX-TDA100, KX-TDA200) and KX-TDE platforms supporting analog, digital, IP and SIP extensions with features such as wireless mobility, call center and messaging integration. Sold, installed, programmed remotely and maintained for offices and commercial customers as a one-stop shop.
• Public Address (PA) Systems Loudspeaker paging systems customizable for any size building, available as standalone or integrated with existing phone systems, with installation and servicing from all manufacturers. Designed for commercial, educational, governmental, healthcare and religious sectors needing mass announcements and emergency notifications.
• Pool Phones Weather-resistant and chlorine-proof emergency phones designed for outdoor pool areas, featuring hands-free operation, push-button or handset options, and mounting capabilities for various enclosures. Sold to public and private pools, aquatic facilities, schools and clubs for drowning prevention and emergency response.
• Areas of Safety and Refuge Systems Emergency phone systems for stairwells, parking garages, campus areas and running trails, including illuminated campus safety phones, designed to provide two-way communication for persons seeking shelter or assistance in safety/refuge locations. Sold and installed for commercial buildings, campuses and public spaces.
• 24-Hour Emergency Dispatch Monitoring Service Recurring 24-hour emergency dispatch monitoring through Coss Communications' proprietary monitoring center, including ADA-compliant phone monitoring, dispatch of emergency medical services, and HD digital recording and storage of all emergency calls. Sold on a monthly subscription basis to building owners, property managers and elevator service companies.
• All Inclusive Maintenance Package Comprehensive monthly maintenance package that bundles ADA-compliant emergency phone equipment, initial programming and testing, 24-hour Emergency Dispatch Center monitoring, HD digital recording, ongoing maintenance and dispatch services for a single monthly price. A La Carte maintenance contracts are also offered for customers with existing equipment or monitoring providers.

Quantifiable outcome

• Eliminates monthly costs of dedicated telephone lines through cellular-based system
• +2 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core and major.

• T-MobilecoreTechnology or IntegrationCellular network provider for elevator emergency phone communications. Coss Communications utilizes T-Mobile cellular service to provide elevator phone connectivity, eliminating the need for expensive dedicated telephone lines.
• AT&TcoreTechnology or IntegrationCellular network provider for elevator emergency phone communications. Coss Communications utilizes AT&T cellular service to provide elevator phone connectivity, complementing T-Mobile coverage.
• PanasonicmajorTechnology or IntegrationPanasonic is the primary business telephone system brand sold and serviced. Coss Communications specializes in Panasonic KX-TD series, KX-TDA series, and KX-TDE series PBX systems, providing installation, technical support, remote programming, and maintenance.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Others

• AT&T: AT&T is a named core cellular network partner for Coss's elevator phones (alongside T-Mobile). Not a competitor in the elevator phone market, but a key infrastructure dependency — and a potential channel or competitive threat if AT&T bundles elevator communications into its enterprise IoT offerings.
• Panasonic Connect North America:

Direct peers

• Mircom Group of Companies: Mircom manufactures fire alarm, emergency communication, and building safety systems, including elevator phones and area of refuge communication. Overlaps with Coss on emergency communication hardware sold into commercial buildings and monitored installations.
• Zenitel: Zenitel (formerly Stentofon/Vingtor) provides intercom and critical communication solutions for security, transportation, and public safety — including elevator, parking, and area of refuge applications. Comparable to Coss on the intercom/emergency communication hardware and integrated systems side.
• Rath Communications: Rath manufactures and supplies ADA-compliant emergency phones, area of refuge, and elevator communication systems — directly competing with Coss on emergency phone hardware for elevators, stairwells, and pool areas.
• Code Blue Corporation: Code Blue is a leading manufacturer of emergency communication devices — emergency phones, help points, and ADA-compliant units used across universities, parking garages, and healthcare facilities. Directly comparable in product category to Coss's emergency phone line.
• Talkaphone: Talkaphone designs and manufactures ADA-compliant emergency phones, area of refuge systems, and intercoms for elevators, parking garages, and campuses. Comparable to Coss's emergency phones and refuge-area product lines on the equipment/manufacturing side.
• Kings III Emergency Communications: Kings III is the most direct competitor — a specialty provider of elevator and emergency phone monitoring with proprietary 24/7 dispatch. Operates a near-identical business model (cellular + landline elevator phones, recurring monitoring contracts, code-compliance expertise), making it the closest comparable to Coss.
• Tel-Tron Technologies: Tel-Tron specializes in emergency communication systems for elevators, including cellular and VoIP elevator phones and monitoring services. Closely overlaps Coss in product scope (cellular elevator phones, ADA compliance) and target customers (elevator OEMs, building owners).

Broad incumbents

• Honeywell Building Technologies: Honeywell's building technologies division offers emergency communication, fire alarm, and integrated safety systems at national scale, including elevator monitoring and notification. Much larger and broader than Coss, but a competing source of building-safety budgets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Coss Communications