SuperService

What SuperService does

SuperService is an Australian heavy equipment maintenance, repair and inspection service provider founded in 2017 and headquartered in Underwood, Queensland, operating as part of the Preston Group. The company serves construction companies, mining operations, fleet operators and industrial sectors across the Greater Brisbane region, with historically referenced depots in Sydney and Melbourne. Its core offering spans six service categories — EWP & Access Repair, Crane Repair & Maintenance, Truck Repair & Maintenance, Earthmoving Equipment Repair, Material Handling Equipment Repairs, and Telehandler Maintenance & Servicing — including mandatory 10-year and 25-year major inspections for cranes, EWPs and telehandlers under Australian Standard AS2550.10-2006.

The operating model combines a fixed 1,000 sqm workshop at 83 Parramatta Road, Underwood (four work bays plus a fifth bay with a 40-foot service pit and overhead cranes) with a fleet of fully equipped mobile service vehicles that provide 24/7 on-site breakdown support and mine site / Tier One building site work. Multi-brand technical capability spans 40+ OEMs including Zoomlion, XCMG, Tadano, Terex, SANY, Sennebogen and Unic. Revenue is generated through quote-based professional service fees for labour and parts; pricing is not publicly disclosed, though a $5 online booking discount is offered.

The go-to-market is enterprise field sales targeting construction and fleet customers, supplemented by authorised supplier relationships with Fleetcare, SG Fleet, Lease Plan and Summit, and a 2025 partnership with Foton Mobility Distribution for authorised EV truck servicing in Brisbane. SuperService holds ISO 9001 accreditation and memberships in EWPA, TSHA, CICA and RIW Rail, reinforcing its position as a compliance-grade inspection provider for regulated heavy equipment.

Name

SuperService

Legal name

SuperService

Website

https://sservice.com.au

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

SuperService is an Australian heavy equipment repair, maintenance and inspection provider founded in 2017, serving construction, mining, fleet and industrial customers across the Greater Brisbane region via a mobile fleet and an Underwood workshop. It offers multi-brand servicing across cranes, EWPs, trucks, earthmoving and material handling equipment.

Ownership category

akta.pro rank

Product category

Heavy Equipment Maintenance & Repair Services

NAICS

Material Handling Equipment Manufacturing (33392), Building Equipment Contractors (2382)

SIC

Construction, Mining & Materials Handling Machinery & Equip (3530)

akta.pro primary industry

Crane & Hoist Installation, Inspection & Maintenance Services (IMAHAJAM)

akta.pro secondary industries

Cranes, Hoists & Overhead Material Handling (Industrial) (IMAHABAE), Excavators (IMAHAAAA)

Keywords

• Heavy equipment repair
• Mobile machinery servicing
• Construction equipment maintenance
• Crane inspection services
• Fleet maintenance solutions

Headquarters

HQ city

Smithfield

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Heavy Equipment Repair & Maintenance Services: Professional repair and maintenance services for heavy construction equipment including cranes, EWPs, earthmoving machinery, trucks, and material handling equipment. Services include routine maintenance, breakdown repairs, inspections (including 10-year major inspections), and parts replacement. Revenue generated through service fees for labour and parts.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

SuperService provides on-site and workshop-based repair, maintenance, and inspection services for heavy construction equipment including cranes, elevated work platforms (EWPs), earthmoving machinery, trucks, and material handling equipment. Operating primarily across Brisbane and the Greater Brisbane region, the company delivers 24/7 mobile breakdown response alongside a dedicated service centre with overhead cranes and a 40-foot service pit, and also performs mandatory 10-year and 25-year major inspections under Australian Standards.

Product overview

SuperService™ is a heavy equipment repair and maintenance service provider operating primarily in Brisbane and Greater Brisbane, Queensland, Australia, with additional depots in Sydney and Melbourne. The company offers a unified suite of on-site and workshop-based services for heavy machinery across six core categories: EWP (Elevating Work Platform) & Access Repair, Crane Repair & Maintenance, Truck Repair & Maintenance, Earthmoving Equipment Repair, Material Handling Equipment Repairs, and Telehandler Maintenance & Servicing. All services are delivered through a combination of a fixed service centre (Underwood, QLD) and a fleet of fully equipped mobile service vehicles capable of 24/7 emergency breakdown response. SuperService also provides mandatory regulatory inspections including 10-year major inspections for cranes, EWPs, and telehandlers, aligned with Australian Standards (AS2550.10-2006).

Differentiator

Problem solved

Functional benefit

Products and services

• Crane Repair & Maintenance Comprehensive crane servicing, maintenance, and engine repairs from ad-hoc parts to complete rebuilds, including annual, major 10-year, and periodic inspections for mobile, crawler, and VLC cranes. Targeted at construction companies and crane fleet operators in Brisbane.
• EWP & Access Repair Repair, maintenance, and inspection services for Elevated Work Platforms (EWPs) including boom lifts, scissor lifts, and aerial work platforms, with mandatory 10-year and 25-year major inspections. Targeted at construction and access equipment operators.
• Truck Repair & Maintenance Diesel truck repairs and maintenance including pink slips, pre-sales inspections, engine repairs, transmission servicing, brake maintenance, AC compressor repair, and tyre inspections, including for air-conditioned food trucks. Targeted at commercial truck owners and fleet operators.
• Earthmoving Equipment Repair Mechanical and technical repairs plus regular maintenance for all earthmoving equipment to prevent breakdowns, including excavator undercarriage care and dump truck inspections. Targeted at construction and civil engineering operators.
• Material Handling Equipment Repairs Inspection services, general maintenance, and repairs for all types of material handling equipment including electric pallet jacks and telehandlers with 10-year major inspections. Targeted at warehouse, logistics, and material handling fleet operators.
• Mobile Repair Service On-site breakdown support and repair services delivered via a fleet of fully equipped mobile service vehicles, providing 24/7 emergency repair for heavy equipment across Brisbane and Greater Brisbane region. Targeted at construction sites, mine sites, and Tier One building sites.
• Telehandler Maintenance & Servicing Specialized maintenance, repairs, and 10-year major inspections for telehandlers (telescopic handlers) including attachment servicing for forks, buckets, hooks, clamps, and pipe grapples. Targeted at construction and materials handling operators.

Quantifiable outcome

• Preventative maintenance catches minor problems before they become costly repairs, extending equipment life and reducing unplanned downtime

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core and minor.

• Foton Mobility DistributioncoreStrategic or Co-development Partner · 28 August 2025SuperService named official Repair & Service Agent in Brisbane for Foton Mobility Distribution electric truck range. Partnership provides genuine Foton parts, warranty protection, and EV expertise for commercial electric truck owners. Services include scheduled servicing, diagnostics, warranty repairs, and fleet support for EV trucks.
• SG FleetminorChannel Partner/ Reseller/ DistributorAuthorised supplier for SG Fleet for fleet servicing and maintenance services.
• Lease PlanminorChannel Partner/ Reseller/ DistributorAuthorised supplier for Lease Plan for fleet servicing and maintenance services.
• SummitminorChannel Partner/ Reseller/ DistributorAuthorised supplier for Summit for fleet servicing and maintenance services.
• FleetcareminorChannel Partner/ Reseller/ DistributorAuthorised supplier for Fleetcare for fleet servicing and maintenance services.
• Preston GroupcoreOthersParent company of SuperService. Preston Group encompasses multiple businesses including SuperService heavy equipment specialists.

Scale indicators3 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• Caterpillar Inc. Global heavy equipment OEM whose Australian dealer network (via WesTrac and others) is the dominant provider of construction and mining equipment service. Provides the indirect competitive benchmark for SuperService's heavy equipment repair and inspection business.
• WesTrac: Major Caterpillar dealer in Australia operating an extensive service and maintenance network across construction, mining and heavy equipment. Overlaps with SuperService on earthmoving and material handling servicing but is tied principally to the Cat product line.
• Liebherr Australia: Australian subsidiary of the German-Swiss OEM with deep penetration in tower cranes, crawler cranes and earthmoving equipment. Operates an OEM-tied service network that overlaps with SuperService's crane and heavy equipment servicing offering.
• Hitachi Construction Machinery Australia: Australian arm of the global construction equipment manufacturer, providing OEM-tied parts, service and major inspections for excavators and dump trucks. Overlaps with SuperService's earthmoving equipment repair line.
• Komatsu Australia: Australian subsidiary of global OEM Komatsu, operating an authorized dealer service network for construction, mining and materials handling equipment. Competes for OEM-tied maintenance and warranty work that overlaps with SuperService's brand-agnostic offerings.
• Volvo Construction Equipment (Australia): Australian operations of the global construction equipment OEM, delivering sales, parts and authorized servicing for excavators, loaders and haulers. Competes with SuperService in the construction equipment repair category via its dealer network.

Direct peers

• CJD Equipment: Australian heavy equipment and truck dealer with multi-brand service capabilities covering construction equipment, trucks and material handling. Operates workshop and field service capacity that competes with SuperService's independent multi-brand service offering.
• Tutt Bryant Equipment: Australian heavy equipment distributor and service provider offering multi-brand sales, parts and repair across cranes, earthmoving and access equipment. Competes with SuperService for third-party maintenance and inspection work across Australia.
• Boom Logistics: Australian crane hire and crane maintenance operator providing crane servicing, major inspections and field repair across Australia. Direct overlap with SuperService's crane repair, EWP inspection and breakdown recovery services.
• Coates Hire: Australia's largest equipment hire company with an in-house service and maintenance division covering cranes, EWPs, access and material handling equipment. Operates a national branch network that overlaps directly with SuperService's heavy equipment repair and inspection model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/superserviceau
• LinkedInlinkedin.com/company/13745924
• Instagraminstagram.com/_super_service

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SuperService