VoIPco

What VoIPco does

VoIPco, LLC is a privately held cloud-based business telephony provider founded in 2007 and headquartered in Las Vegas, Nevada, with a secondary billing office in Cheyenne, Wyoming. The company delivers hosted PBX, SIP trunking, unified communications, omni-channel contact center, virtual fax, and SD-WAN services to small and mid-sized businesses across the continental 48 states (with Canada included in some calling plans). Its technology is built on the proprietary CoreNexa UCaaS platform, which comprises CoreNexa Teams (UC client with voice, chat, video, screen sharing, visual voicemail), CoreNexa Contact Center (omni-channel ACD/IVR/email/SMS/chat with 50+ reports and CRM integration), CoreNexa Account Manager (partner administration, billing, LNP), and an API/integrated solutions layer connecting to Salesforce and Microsoft Outlook. Supporting infrastructure includes certified Polycom endpoints, Edgewater/Ribbon EdgeMarc SBCs, and SimpleWan/VeloCloud SD-WAN appliances.

VoIPco operates a channel-first business model, with 800+ partners private-labeling CoreNexa to sell, deliver, manage, and invoice communications services. Direct sales to SMBs run in parallel via toll-free phone (1-888-VOIPCO1) and website quote requests. Revenue is generated through monthly recurring subscriptions (unlimited plans from $24.99/seat/month, metered plans from $12.99/seat/month, pay-per-device plans from $24.99), hardware sales (Polycom, Edgewater, SimpleWan, Digium), and professional services (audio production, cabling/installation). The company reportedly delivers 65%+ profit margins to channel partners and was recognized with a TMC Product of the Year award in 2019 for its CoreNexa Contact Center.

The company has undergone several structural shifts: a 2014–2015 infrastructure migration and rebranding to VoIPco Telecom LLC, venture capital investment in 2015 to support a regional restructuring, and a 2019 announcement to divest and regionalize its customer base to a newly capitalized entity. VoIPco, LLC remains the operating legal entity (Wyoming jurisdiction), serving as the backbone platform for both direct customers and the CoreNexa private-label partner channel.

Name

VoIPco

Legal name

VoIPco, LLC

Website

https://voipco.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

51–100 employees

Short description

VoIPco is a Las Vegas-based, privately held cloud telephony and UCaaS provider founded in 2007, offering hosted PBX, SIP trunking, unified communications, omni-channel contact center, and SD-WAN services to small and mid-sized businesses across the continental US via its proprietary CoreNexa platform and a 800+ partner private-label channel.

Ownership category

akta.pro rank

Product category

Cloud Communications

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)

Keywords

• Hosted PBX services
• Unified communications
• SIP trunking
• Contact center software
• SD-WAN networking

Headquarters

HQ city

Las Vegas

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Infrastructure, Operations, Personnel, Marketing or Sales, Supply Chain

Revenue model

1. VoIP Service Subscriptions: Monthly recurring subscription fees for hosted PBX and VoIP services. Plans include unlimited calling, metered calling, and pay-per-device options. Revenue generated through per-seat fees and monthly service charges with billing on monthly or multi-month terms.
2. Unlimited Calling Plans: Unlimited business plans starting at $24.99/month for Hosted PBX and SIP Trunking services with unlimited calling to continental 48 states and Canada.
3. Metered Calling Plans: Pay-per-minute business plans starting at $12.99/month for businesses with lower call volumes.
4. Hardware Sales: Sale of certified VoIP telephones (Polycom devices), routers, network equipment, and cabling services. Partners include Polycom, Digium, Edgewater Networks, and SimpleWAN.
5. Audio Production Services: Professional recording services for voice prompts, message on hold audio, and voicemail greetings for telephone applications.
6. Cabling and Installation Services: Cabling installation services including Cat5e and Cat6 voice and data cabling, telecom equipment installation, consulting, and audits.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

VoIPco provides cloud-based business VoIP telephone services including hosted PBX, SIP trunking, unified communications, and contact center solutions delivered through the proprietary CoreNexa UCaaS platform. The company targets small to mid-sized businesses across the continental US via direct sales and a channel partner network of 800+ partners. Additional offerings include virtual fax (VFAX), SD-WAN networking, audio production, cabling services, and certified Polycom hardware.

Product overview

VoIPco is a business VoIP service provider offering a unified communications-as-a-service (UCaaS) portfolio built on the CoreNexa platform. The offering consists of core VoIP services (Hosted PBX & VoIP, Business Plans with unlimited/metered/pay-per-device options), unified communications modules (UC Client, Unified Communications platform), customer engagement solutions (Contact Center with omni-channel capabilities), and value-added services (Virtual Fax/VFAX, SIP Trunking, Audio Production). The SD-WAN product line (including Platinum 500/1000 hardware and SD-WAN 2.0) provides network optimization, while hardware offerings include Polycom telephones, conference phones, EdgeMarc and SimpleWan routers. The platform supports 800+ channel partners via private label with CoreNexa Account Manager. VoIPco serves the continental 48 states of the US from headquarters in Las Vegas, Nevada.

Differentiator

Problem solved

Functional benefit

Brands

• CoreNexa: The industry's leading UCaaS platform for unified communications. CoreNexa includes CoreNexa Teams (UC platform), CoreNexa Contact Center (omni-channel customer engagement), and CoreNexa Account Manager (private label business model). 800+ Partners private label CoreNexa.

Products and services

• Hosted PBX & VoIP Core business VoIP telephone service delivering voice calls over internet connection, replacing traditional landline infrastructure with digital IP-based calling. Bundles premium features including call routing auto-attendants, conference bridges, business extensions, call transfer, music on hold, voicemail with email transcription, and E911 support. Targeted at small to mid-sized businesses replacing legacy phone systems.
• Unified Communications Cloud-based unified communications platform integrating voice, presence, chat, data, and applications for improved communication processes and business productivity with cloud configuration possibilities. Combines calling, chat, meetings, voicemail, video, screen sharing, and enterprise contacts in a single interface.
• Contact Center Omni-channel customer engagement platform providing tools for enhanced customer interactions via voice, text, or chat with customizable dashboards, reports, screen pops with database integration, and CRM integrations. Includes ACD routing, IVR automation, CRM integration, call recording, workforce management, and 50+ reporting types. Scales from 5 to 1,000+ agents.
• SIP Trunking Voice and data consolidation solution merging voice and data lines onto a single IP-based trunk for cost-effectiveness, faster network, and easier management with reduced billing complexities. Connects to third-party PBX systems including Mitel, Avaya, ShoreTel, Toshiba, Genband, FreeSWITCH, Asterisk, and BroadSoft.
• Virtual Fax (VFAX) Paperless fax solution enabling send and receive of faxes by email without fax machine or telephone line, supporting JPG, PDF, Adobe PostScript, TIFF, MS Word, Excel, CSV, HTML, and plain text formats. Includes email-to-fax and fax-to-email transmission via PDF attachments.
• Audio Production Professional audio services for telephone applications including Message On Hold recordings, voice prompts for IVR systems, and voicemail greetings for enhanced business image.
• SD-WAN Voice data traffic optimization solution designed to shape bandwidth and intelligently route traffic to ensure highest voice quality, prioritizing voice over data and creating specialized routing for cloud services. Includes packet duplication for voice quality preservation and jitter compensation.
• SD-WAN 2.0 Enhanced network solution package including managed WiFi, cybersecurity, diagnostics and management tools for both WAN and LAN environments, consolidating multiple solutions into a single platform.
• SD-WAN Platinum 500 Branch office SD-WAN hardware supporting 1-50 users with 480MB throughput, dual internet connection support with failover/load balancing, satellite 4G/5G support for high availability, and all-in-one network features including analytics, firewall, QoS, and cybersecurity.
• SD-WAN Platinum 1000 Medium branch SD-WAN hardware supporting 30-300 users with 1200MB throughput, dual internet connection support with failover/load balancing, satellite 4G/5G support, and rack-mountable form factor.
• Polycom Telephones Certified VoIP desk phones including Polycom SoundPoint IP series (331, 450, 550, 650) and VVX series (300, 400, 500, 600) with HD Voice technology, full-duplex speakerphone, and Polycom Acoustic Fence noise cancellation. Pre-integrated and certified for VoIPco platform.
• Polycom Conference Phones Conference phone solutions including Polycom SoundStation IP 4000/5000/6000 series with 10 feet microphone pickup, 360-degree room coverage, and Clarity by Polycom acoustic technology for outstanding sound quality.
• EdgeMarc Intelligent Edge Network services gateways and session border controllers from Edgewater Networks offering VoIP-aware firewall, SIP/H.323 support, call quality monitoring, QoS management, and PSTN failover for WAN outages.
• SimpleWan Routers Network routers and SD-WAN equipment from SimpleWan, certified on VoIPco platform with support staff trained on all products for VoIP implementations.
• Cabling Services Cabling installation and upgrade services including Cat5e and Cat6 voice and data cabling, telecom equipment installation/removal, telecom consulting and audits, and staff training.
• CoreNexa Platform Industry-leading UCaaS platform enabling 800+ partners to private label cloud communications services, including CoreNexa Teams, CoreNexa Contact Center, CoreNexa Account Manager, and CoreNexa Integrated Solutions. Provides automated billing, case management, click-to-dial, tax automation, and user dashboards for channel partners.
• Predictive Dialing Power Platform Outbound call center platform with automated messaging, unlimited contacts/campaigns/groups, do not call complaint handling, sophisticated scheduling, and set-and-forget dialing windows with time zone support. Uses predictive algorithms to maximize outbound calling efficiency.

Quantifiable outcome

• 65%+ profit margins for channel partners
• +2 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability8 records

Feature6 records

Partnerships

Four partnerships are on record, tiered core.

• PolycomcoreTechnology or IntegrationVoIPco partners with Polycom as a certified telephone provider. Polycom IP phones feature HD Voice technology, Acoustic Fence noise cancellation, and pre-integrated compatibility with the VoIPco platform. VoIPco sells and supports Polycom SoundPoint IP, VVX, and SoundStation conference phone series.
• Edgewater NetworkscoreTechnology or IntegrationVoIPco certifies Edgewater Networks EdgeMarc Intelligent Edge devices for VoIP implementations. EdgeMarc devices provide VoIP-aware firewall, SIP proxy/ALG, call quality monitoring, QoS management, and network services gateways. Edgewater is now part of Ribbon Communications.
• SimpleWancoreTechnology or IntegrationVoIPco partners with SimpleWan for SD-WAN solutions including Platinum 500 and Platinum 1000 hardware devices. SimpleWan SD-WAN 2.0 provides network optimization, cybersecurity, managed WiFi, and diagnostic tools for multi-location businesses.
• Ribbon CommunicationscoreTechnology or IntegrationRibbon Communications (acquired Edgewater Networks) provides EdgeMarc Intelligent Edge devices. Ribbon is a company with two decades of leadership in real-time communications, transforming fixed, mobile and enterprise networks from legacy environments to secure IP and cloud-based architectures.

Scale indicators5 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Nextiva: Nextiva is a UCaaS provider focused on SMBs with hosted PBX, voice, contact center, and CRM integrations. Strong direct overlap with VoIPco's SMB-focused CoreNexa platform and per-seat subscription pricing model.
• Vonage (Ericsson): Vonage Business (acquired by Ericsson) offers cloud communications, SIP trunking, and UCaaS for SMBs and enterprises. Direct overlap with VoIPco's hosted PBX, SIP, and contact center offerings.
• RingCentral: RingCentral is a leading cloud UCaaS and contact center provider serving SMBs and enterprises globally. Direct overlap with VoIPco in hosted PBX, SIP trunking, omni-channel contact center, and channel-led GTM makes it the closest large-scale comparable.
• 8x8: 8x8 provides cloud UCaaS, voice, video, and contact center as an integrated platform with strong channel sales. Comparable to VoIPco across Hosted PBX, SIP trunking, and contact center modules targeting SMB and mid-market.
• Ooma: Ooma offers cloud-based VoIP, hosted PBX, and contact center solutions targeting SMBs and consumers. Direct SMB VoIP competitor to VoIPco with comparable per-seat subscription pricing structure.
• Dialpad: Dialpad provides AI-powered cloud communications, voice, contact center, and UCaaS for SMB and mid-market. Comparable to VoIPco across hosted PBX, contact center, and recurring subscription model.
• GoToConnect (Jive Communications): GoToConnect (formerly Jive Communications) provides cloud PBX, UCaaS, and contact center for SMBs through direct and channel sales. Closely comparable to VoIPco in hosted PBX functionality, channel GTM, and SMB focus.

Broad incumbents

• Mitel: Mitel is a long-standing PBX and UC incumbent with both on-prem and cloud offerings. VoIPco integrates with Mitel via SIP trunking and competes with Mitel's cloud migrations in the SMB segment.
• Microsoft Teams (Phone System): Microsoft Teams Phone System delivers cloud telephony inside the broader Microsoft 365 productivity bundle. Represents an existential competitive threat to VoIPco by including UCaaS functionality at marginal incremental cost to existing Microsoft customers.
• Avaya: Avaya is a legacy PBX and UC incumbent transitioning to cloud (Avaya OneCloud). Competes with VoIPco for SMB hosted PBX replacements and integrates via SIP trunking into existing Avaya estates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about VoIPco