POS Group

What POS Group does

POS Group Sp. z o.o. is a privately held Polish business process outsourcing (BPO) and staffing company headquartered in Kraków, operating a distributed contact-center delivery network across Poland, with its largest site in Ciechanów (434+ employees, operating for over 15 years) and additional offices in Lublin and Radom. The company serves enterprise and government clients through three integrated service lines: Dostarczanie personelu (flexible personnel staffing for peak demand and crisis response), Outsourcing procesów (managed process outsourcing with dedicated team structures and KPI-based billing), and Audyt HR (labor-law compliance audits, reorganization support, and employee development programs).

The underlying technology is described as a contact-center platform for customer service, sales operations, and hotline management, though no proprietary AI/automation capabilities are disclosed; the privacy policy explicitly states that personal data is not subject to automated processing or profiling. POS Group makes money primarily through bespoke, quote-based professional-services and managed-services engagements — winning contracts via competitive tenders (e.g., the Ministry of Finance e-TOLL hotline) and partnership negotiations with enterprise counterparties such as Orange, with pricing structured around defined performance indicators rather than transactional volume. Its go-to-market is direct enterprise field sales targeting large organizations needing contact-center outsourcing, staffing flexibility, and HR process management, supplemented by a lightweight B2B website and social media presence.

Name

POS Group

Legal name

POS Group Sp. z o.o.

Website

https://pos-group.pl

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

POS Group Sp. z o.o. is a Polish BPO and staffing firm operating contact-center services — personnel delivery, process outsourcing, and HR audits — for enterprise and government clients across offices in Kraków, Ciechanów, Lublin, and Radom.

Ownership category

akta.pro rank

Headquarters

HQ city

Kraków

HQ country

Poland

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Staffing Services: Providing flexible personnel support during peak demand periods, rapidly responding to crisis situations, and delegating project teams for temporary tasks. Revenue generated through personnel placement and staffing fees.
2. Process Outsourcing: Taking over selected processes with full responsibility for their execution. Building and managing dedicated team structures with billing based on clearly defined performance indicators (KPIs).
3. HR Audit: Conducting audits and providing advice on labor law, supporting clients in safe personnel management, helping with reorganizations, and creating employee development and support programs.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

POS Group is a Polish B2B contact center and outsourcing provider that delivers three core services: flexible personnel staffing (Dostarczanie personelu) for peak demand and crisis situations, end-to-end process outsourcing (Outsourcing procesów) with dedicated teams and KPI-based billing, and HR audits (Audyt HR) covering labor law compliance, reorganizations, and employee development. Services are delivered through multi-office operations in Poland (Kraków HQ, Ciechanów, Lublin, Radom) for enterprise and government clients such as the Polish Ministry of Finance and Orange.

Product overview

POS Group is a comprehensive contact center service provider offering three interconnected service modules: (1) Dostarczanie personelu (Personnel Delivery) for flexible staffing during peak demand and crisis situations, (2) Outsourcing procesów (Process Outsourcing) which takes full responsibility for selected business processes with dedicated team structures, and (3) Audyt HR (HR Audit) for labor law compliance audits and employee development programs. The company positions itself as a full-service BPO provider, managing customer service, sales operations, and telephone hotlines for business clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Dostarczanie personelu (Personnel Delivery / Staffing) Provides flexible personnel support during periods of increased demand, rapidly responds to crisis situations, and delegates project teams to perform temporary tasks. Targeted at enterprise and government clients needing scalable workforce solutions.
• Outsourcing procesów (Process Outsourcing) Takes over selected processes and assumes full responsibility for their execution. Builds and manages dedicated team structures for each client, with billing based on clearly defined performance indicators (KPIs). Includes customer service, sales operations, hotline management, lead generation, and database campaigns.
• Audyt HR (HR Audit) Conducts audits and advises on labor law, supporting clients in safe personnel management. Assists with reorganizations and creates employee development and support programs. Targeted at enterprises needing HR compliance, reorganization support, and workforce development.

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core, flagship and minor.

• Ministry of Finance (Poland)coreStrategic or Co-development PartnerPOS Group Sp. z o.o. entered into a 3-year cooperation agreement with the Ministry of Finance to provide telephone hotline support for e-TOLL system users. The e-TOLL system is a modern toll collection solution for toll roads in Poland. The company was selected through a competitive tender process.
• OrangeflagshipStrategic or Co-development PartnerOrange awarded POS Group the highest sales quality award in telephone sales channel for 2021. This recognition demonstrates excellence in sales operations within Orange's partner network.
• BIK (Biuro Informacji Kredytowej)minorChannel Partner/ Reseller/ DistributorBusiness partner listed on company website as part of partner network, indicating collaboration in credit information/banking sector for contact center services.
• Cotel Sp. z o.o.minorOthersRelated company in Wrocław (ul. Jerzego Kukuczki 5/17-18, 50-570 Wrocław) that may receive contact data if customer consents to receive offers from related entities.

Scale indicators4 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Competence Call Center (CCIG): European contact center and BPO provider headquartered in Austria with hubs in Poland, Romania, and Albania. Strongly comparable to POS Group as a similarly sized multilingual European BPO serving enterprise and government clients.

Broad incumbents

• Foundever (formerly Sitel/Startek): Global CX and BPO provider with European delivery centers. Comparable to POS Group across multichannel customer service, sales support, and outsourced business process work.
• Concentrix: Global customer experience and BPO major with significant Polish delivery. Comparable to POS Group because it competes for the same outsourced customer service, sales, and HR support contracts in Poland and the wider CEE region.
• Teleperformance: World's largest contact center operator with extensive nearshore European hubs (including Poland). Comparable to POS Group in delivering customer service, sales, and government-facing hotline support at scale.
• TTEC (TeleTech): Global customer experience and BPO provider with European delivery. Comparable to POS Group because it offers outsourced customer service, sales, and digital CX solutions to large enterprises.
• Capgemini Business Services: Global consulting and BPO arm of Capgemini with Polish delivery centers. Comparable to POS Group as a scaled competitor for process outsourcing, HR services, and customer operations engagements.
• Atento: Global CRM and BPO operator with CEE presence. Comparable to POS Group because it competes in the same outsourced customer service, telesales, and government hotline segments across European markets.

Regional players

• Comarch: Large Polish IT and business services provider with BPO and outsourcing capabilities. Comparable to POS Group as a domestic Polish competitor for enterprise and government outsourcing contracts.
• Sii Poland: Major Polish IT and BPO services firm with thousands of staff. Comparable to POS Group in providing staffing, process outsourcing, and HR-adjacent services to enterprise clients in Poland.

Emerging players

• Majorel (now Concentrix): European-headquartered CX and BPO provider (now part of Concentrix) with strong Polish operations. Comparable to POS Group in delivering multilingual customer service, sales, and government support across European markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/POS.Group.Polska
• LinkedInlinkedin.com/company/pos-group-pl

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about POS Group