Valueflow
ValueFlow is a Sydney-headquartered ServiceNow Elite Partner delivering advisory, implementation, SAP modernisation, and managed services to enterprise and public sector clients across the Asia Pacific region.
- Company typePrivate
- Founded2012
- HeadquartersSydney, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Valueflow does
ValueFlow is a Sydney-headquartered, ServiceNow Elite Partner that delivers advisory, implementation, managed services, and SAP modernisation to enterprise and public sector clients across the Asia Pacific region. The firm builds its offering on the ServiceNow Now Platform, packaging five integrated solutions — Technology Excellence (IT operating model), Employee, Customer Experience, Risk & Resilience, and Security — alongside four professional service lines. Differentiated capabilities include proprietary 'ValueFlow Success Packs' that codify delivery experience, a ServiceNow-based SAP Modernisation Framework that extends SAP ERP without costly reimplementation, and specialisation in the ServiceNow Protected Platform for Australian Government agencies. The business model is project-based professional services revenue with a managed services tail, sold exclusively through direct enterprise field sales with offices in Australia, Singapore, Malaysia, the Philippines, and Thailand. Founded in 2012, the company operates as a privately held boutique with 11–50 employees under Chairman, Founder & CEO Dave Favelle and CFO Suellen Thompson; no external funding, parent company, or acquisition activity is disclosed.
Valueflow firmographics
Firmographics- Name
- Valueflow
- Legal name
- ValueFlow
- Website
- https://valueflow.com.au
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ValueFlow is a Sydney-headquartered ServiceNow Elite Partner delivering advisory, implementation, SAP modernisation, and managed services to enterprise and public sector clients across the Asia Pacific region.
- Ownership category
- akta.pro rank
Valueflow industry classification
Industry- Product category
- IT Consulting and ServiceNow Implementation Services
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- ITIL/ITSM Process Consulting & Implementation (BPAEAJAB)
- akta.pro secondary industry
- Service Desk & ITSM Outsourcing (BPAEAMAF)
Keywords
Where Valueflow is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices5 records
Markets served
Valueflow business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Advisory & Consulting Services: High-level advisory expertise to align IT platforms, systems and services with business objectives. Includes IT governance guidance, IT service management, IT process optimisation, functional domain guidance, capability roadmaps, architectural assessments, platform roadmaps, ServiceNow assessments and health checks, and business case support.
- Implementation & Enablement Services: Hybrid approach to implementing ServiceNow solutions with project management and governance. Includes platform assessments, health checks, organisational change management, and technical implementation using Now Create methodology.
- SAP Modernisation Services: Reinventing core business processes for SAP customers without costly ERP reimplementation. Includes process modernisation, user experience enhancement, SAP upgrade planning, and optimisation programs.
- Managed Services: Ongoing service and support for ServiceNow platform optimisation, keeping systems updated and healthy. Includes integrated framework for managing ServiceNow solutions, support desk, customer portal, security monitoring, incident management, change management support, and process automation.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Valueflow product offering
Product offeringCore offering
ValueFlow is an Elite ServiceNow Partner in Asia Pacific that delivers advisory, implementation, SAP modernisation, and managed services around the ServiceNow Now Platform. The firm helps enterprise organisations maximise the value of their ServiceNow investment across technology, employee, customer, risk, and security solution areas using the Now Create methodology and proprietary ValueFlow success packs.
Product overview
ValueFlow is an Elite ServiceNow Partner in Asia Pacific offering a platform-plus-services portfolio. Their core offering leverages the ServiceNow Now Platform to deliver five integrated solutions: Technology Excellence (IT operating model), Employee Solutions, Customer Experience Solutions, Risk & Resilience Solutions, and Security Solutions. These are complemented by four professional services: Advisory & Consulting, Implementation & Enablement, SAP Modernisation, and Managed Services. The solutions are designed to work together as a unified Service Operations model, with the platform serving as the foundational layer while services provide advisory-led implementation and ongoing support.
Differentiator
Problem solved
Functional benefit
Products and services
- Advisory & Consulting Services
Quantifiable outcome
- 95% of support incidents resolved at first contact
- +1 more outcomes
Companies that use Valueflow
Customer profileSegments3 records
Ideal customer profiles3 records
Valueflow technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature4 records
Valueflow partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- ServiceNowcoreValueFlow is an Elite Partner of ServiceNow, the leading provider of enterprise service management software. As an Elite Partner, ValueFlow provides implementation, consulting, and managed services for the ServiceNow Now Platform. The partnership involves deep technical certification, access to ServiceNow methodologies (Now Create), and collaboration on customer implementations across Asia Pacific.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Valueflow competitors and assessment
Company assessmentBroad incumbents
- Accenture ServiceNow Business Group: Global SI with one of the largest ServiceNow practices globally, including in APAC. Competes with ValueFlow for the same enterprise ServiceNow transformation mandates but as part of a much broader digital, cloud and operations portfolio.
- Infosys ServiceNow Practice: Global IT services firm with an established ServiceNow partnership serving enterprise clients across APAC. Competes with ValueFlow on ServiceNow implementation and managed services, typically at larger deal sizes and with offshore delivery leverage.
- Deloitte ServiceNow Practice: Big-4 firm operating a large ServiceNow alliance and global transformation practice. Overlaps with ValueFlow on enterprise ServiceNow advisory and implementation, particularly in regulated industries and government.
- KPMG ServiceNow Practice: Big-4 advisory firm with a ServiceNow alliance that includes the acquired Acorio practice. Targets enterprise and government ServiceNow transformations, overlapping with ValueFlow's regulated-vertical and enterprise advisory positioning.
Direct peers
- GlideFast Consulting: A ServiceNow Elite Partner specialising exclusively in ServiceNow consulting, implementation, and managed services. Comparable to ValueFlow in being a pure-play ServiceNow-focused firm of similar scale, although concentrated in the US market.
- Crossfuze: A ServiceNow Elite Partner focused on ServiceNow consulting and managed services for mid-market and enterprise clients. Closely comparable to ValueFlow as a similarly sized pure-play ServiceNow partner with a managed services practice.
- Slalom: Global consulting firm with a sizeable ServiceNow practice delivering advisory, implementation, and managed services to enterprise clients. Overlaps with ValueFlow in mid-market enterprise transformation, ServiceNow specialisation, and advisory-led GTM.
- Fruition Partners (DXC Technology): Originally a leading ServiceNow-focused consulting firm, now part of DXC Technology. Historically a direct competitor to ValueFlow in ServiceNow advisory and implementation, now scaled through DXC's global delivery network.
- Thirdera (Cognizant ServiceNow Business): A former independent ServiceNow Elite partner acquired by Cognizant, offering the same ServiceNow advisory, implementation and managed services portfolio as ValueFlow. Direct competitor on ServiceNow platform deals, now with much larger delivery scale.
Regional players
- Platform Consulting Group: APAC-focused ServiceNow Elite Partner providing advisory, implementation and managed services across Australia and New Zealand. Direct regional competitor to ValueFlow's ANZ ServiceNow practice with similar delivery model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Valueflow social profiles
Digital presenceValueflow financial estimates
Financial estimateRevenue estimate
Valuation estimate
Valueflow leadership team
Management profileNumber of profiles
Profiles2 records
Valueflow funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Valueflow M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Valueflow
What does Valueflow do?
ValueFlow is an Elite ServiceNow Partner in Asia Pacific that delivers advisory, implementation, SAP modernisation, and managed services around the ServiceNow Now Platform. The firm helps enterprise organisations maximise the value of their ServiceNow investment across technology, employee, customer, risk, and security solution areas using the Now Create methodology and proprietary ValueFlow success packs.
Is Valueflow a public or private company?
Valueflow is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Valueflow founded?
Valueflow was founded in 2012. It employs 11 to 50 people.
Where is Valueflow based?
Valueflow is headquartered in Sydney, Australia, in the Oceania region.
How does Valueflow make money?
Four revenue lines are on record. Advisory & Consulting Services are the primary driver. The others are implementation & Enablement Services, SAP Modernisation Services and managed Services.
Who are Valueflow's main competitors?
Broad incumbents on record are Accenture ServiceNow Business Group, Infosys ServiceNow Practice, Deloitte ServiceNow Practice and KPMG ServiceNow Practice. Direct peers are GlideFast Consulting, Crossfuze, Slalom, Fruition Partners (DXC Technology) and Thirdera (Cognizant ServiceNow Business). Platform Consulting Group is listed as a regional player.
Does Valueflow have an API?
No public API is recorded for Valueflow.
What industry is Valueflow in?
Valueflow's product category is IT Consulting and ServiceNow Implementation Services. Its primary akta.pro industry code is BPAEAJAB, ITIL/ITSM Process Consulting & Implementation, with a secondary code of BPAEAMAF, Service Desk & ITSM Outsourcing. Its NAICS code is 541511 and its SIC code is 7370.