What Cyberlink Systems does

Cyberlink Systems Corp is a privately held Internet Service Provider and managed IT services company headquartered in Cranbrook, British Columbia, Canada. Founded in 1995 as the first ISP in the East Kootenay region, the company operates with a team of 1-10 employees serving residential and business customers across the East and West Kootenay regions of British Columbia. Its core products include residential and business internet access delivered over DSL (up to 75Mbps) and COAX (up to 150Mbps) infrastructure, complemented by managed IT services covering help desk support, server and network management, Active Directory administration, antivirus/anti-malware, patching, and vendor liaison. The portfolio also includes domain registration and hosting (email plus web via cPanel), an Advanced eMail security gateway with a stated 98.2% spam catch rate, business continuity and DRaaS services, and Microsoft 365 resale with bundled local support.

The business model is predominantly subscription-based recurring revenue across residential internet, business internet, email hosting, domain registration, and Microsoft 365 resale, supplemented by project-based professional services revenue from consulting, contracting, and project management engagements. Pricing is granular and publicly listed, with DSL and COAX internet plans ranging from $39.95 to $124.95 per month and 6-month to 1-year minimum commitments on DSL lines. Go-to-market is sales-led and community-led: direct phone contact (250-426-5175), in-person visits, remote support via Splashtop SOS, and a self-help knowledge base on cyberlink.ca drive acquisition and retention. Customer segments are horizontally diversified across residential consumers, small privately owned businesses, and government organizations, with no disclosed named enterprise logos. The company is fully locally owned, has not raised outside capital, and has no subsidiaries, M&A activity, or disclosed leadership team in the source data.

Name

Cyberlink Systems

Legal name

Cyberlink Systems Corp

Website

https://cyberlink.ca

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1–10 employees

Short description

Cyberlink Systems Corp is a privately held regional ISP and managed IT services provider based in Cranbrook, British Columbia, serving residential and business customers across the East and West Kootenay regions with DSL/COAX internet, managed services, Microsoft 365 resale, and domain/email hosting.

Ownership category

akta.pro rank

Product category

Internet Service Provider and Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Telecommunications Resellers (517121)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)

akta.pro secondary industries

Network Resilience & High Availability Services (Redundancy, Failover) (BPAEAEAL), Collaboration & Productivity Platforms (M365/Google Workspace, Email, Chat/Meetings) (BPAEAIAD), Cloud Connectivity & Interconnect (Cloud On-Ramps, IX, Cross-Connects) (HDAIAFAF)

Keywords

• Internet service provider
• Managed IT services
• Business internet access
• Email hosting services
• Network monitoring support

Headquarters

HQ city

Cranbrook

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Internet Access Services: Residential and business internet access via DSL and COAX technologies. Recurring monthly subscription revenue.
2. Domain and Hosting Services: Domain registration, email hosting, and web hosting services with monthly and annual billing options.
3. Managed IT Services: Managed services including server/network management, Active Directory administration, antivirus/anti-malware, maintenance, patching, and vendor liaison services for business clients.
4. Microsoft 365 Resale: Resale of Microsoft 365 Business Standard and other NCE products with free local support, migration, and onboarding included.
5. Consulting and Contracting: IT security auditing, break/fix services, project feasibility studies, maintenance services, and piece-work contracts for businesses.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Cyberlink Systems Corp is an Internet Service Provider and Managed IT Services company delivering residential and business internet connectivity via DSL and COAX technologies, complemented by managed IT services (server/network administration, Active Directory, antivirus, backup), email hosting with anti-spam protection, email security gateway, domain registration and web hosting, Microsoft 365 resale with local support, and business continuity/disaster recovery solutions. Services are sold primarily through direct sales and subscription contracts to customers in the East Kootenay and West Kootenay regions of British Columbia, Canada.

Product overview

Cyberlink Systems is an Internet Service Provider (ISP) and IT services company offering a unified portfolio of connectivity and managed IT solutions. The core offerings include residential and business internet access via DSL and COAX technologies, supplemented by managed IT services covering help desk support, server/network management, data security, and business continuity. Additional services include Microsoft 365 resale with local support, domain registration and hosting (email + web), and specialized email security services. The product portfolio is structured as internet connectivity as the foundational service, with managed services, security solutions, and productivity tools (Microsoft 365) as integrated add-ons for business clients.

Differentiator

Problem solved

Functional benefit

Brands

• Advanced eMail: Email service with anti-spam and virus protection offering up to 98.2% catch rate and 99.99% reliability against false positives.
• Cyberlink AI

Products and services

• Residential DSL Internet High-speed DSL internet access for residential customers in the East Kootenay/West Kootenay region, available in CLEC Carrier (existing telephone line) and Dryloop (no telephone required) variants. Plans range from 15Mbps to 75Mbps download. Requires 1-year service agreement; port activation fees apply.
• Residential COAX Internet High-speed cable internet for residential customers without telephone line requirement. Plans range from 20Mbps to 150Mbps download with unlimited data and free modem on select tiers. No long-term contracts.
• Business DSL Internet High-speed DSL internet designed for small-to-medium businesses, available in CLEC and Dryloop variants. Provides reliable multi-user internet access at competitive pricing tiers ($54.95-$94.95/month).
• Business COAX Internet High-speed cable internet designed for small-to-medium businesses providing reliable multi-user internet access with multiple speed tiers ($79.95-$124.95/month).
• Managed Services Comprehensive IT management and support for businesses covering workstations, data, networking, servers, software, Active Directory, and security. Includes help desk services, server/network management, Active Directory administration, antivirus/anti-malware, maintenance and patching, and vendor liaison.
• Consulting & Contracting IT consulting services including security auditing, break/fix services, project feasibility studies, maintenance services, and piece-work contracts for firewall installation, server deployment, VPN setup, and remote site hardware replacement.
• Project Management IT project management covering design, pre-staging, coordination, implementation, and post-support phases. Direct technician involvement from start to finish without excessive project management layers.
• Data Security Backup and data security solutions including edge network security, device encryption, data backup (on-premise, remote, and cloud), UPS/battery backup, antivirus/anti-malware/anti-spyware, file access permissions, and email security gateway.
• Business Continuity Disaster recovery and business continuity planning including employee safety and communication plans, customer communications, IT uptime solutions, recovery-in-place, and disaster recovery as a service (DRaaS).
• Microsoft 365 Cloud-based Microsoft 365 productivity suite offered through Cyberlink as an authorized reseller with free local support, migration, and onboarding. Includes 50GB mailboxes, SharePoint, Teams, Office applications, and 1TB OneDrive storage per user.
• Advanced eMail Standalone email service available to non-Internet customers with up to 98.2% spam catch rate and 99.99% false-positive reliability. Includes IMAP/POP3 support, webmail access, and email forwarding. Available as single ($4.95/month) or 5-pack ($19.95/month).
• Email Security Gateway Anti-spam and email security service filtering inbound and outbound traffic. Features advanced threat protection, spam protection, virus protection, and DoS attack protection with no contracts required.
• Domain Registration and Hosting Domain registration with email and web hosting packages. Options include Domain Only (parking/aliasing), eMail (30 accounts), eMail & Web (25 accounts with cPanel/FTP/HTML/PHP/mySQL), and eMail & Web Premium (40 accounts with premium hosting). Includes CIRA/ICANN domain fees.

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Feature3 records

Partnerships

Two partnerships are on record, tiered core and minor.

• MicrosoftcoreChannel Partner/ Reseller/ DistributorAuthorized reseller of Microsoft 365 NCE products. Provides local support, migration, and onboarding for Microsoft 365 Business Standard and related products.
• CIRA/ICANNminorOthersDomain registration through CIRA (Canadian Internet Registration Authority) for .ca domains and ICANN for international domains. Domain fees included in hosting packages.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Telus Communications: Telus is the dominant incumbent telecom and ISP across British Columbia, including East and West Kootenay. It overlaps directly with Cyberlink in residential/business internet and offers its own SMB IT services bundle, but as a national incumbent rather than a regional specialist.
• CDW Canada: CDW Canada is the Canadian arm of a large North American IT solutions provider selling hardware, software, and managed/cloud services to SMB and enterprise. It competes indirectly with Cyberlink for SMB IT budgets in British Columbia, but operates as a broad reseller rather than a regional ISP/MSP.
• Rogers Communications: Rogers, now combined with Shaw, is the major Canadian cable/ISP and mobile provider competing for residential and SMB internet and bundled services customers. It overlaps with Cyberlink's COAX and internet-plus-value-added offerings but operates at national scale.
• Bell Canada: Bell is a national incumbent ISP/telecom that competes for residential and business connectivity and SMB IT services across Canada, including BC. It offers broader managed-services programs that compete for the same SMB customers Cyberlink targets, but is not a regional specialist.
• Insight Enterprises: Insight is a global IT solutions and services provider with a Canadian presence, offering managed services, cloud, and modern workplace productivity solutions (including Microsoft 365). It overlaps with Cyberlink's managed-IT + Microsoft 365 bundle but at enterprise scale.

Direct peers

• Long View Systems: Long View is a Canadian IT solutions and managed services firm serving SMB and mid-market clients across Western Canada and beyond. Its mix of managed IT, cloud, and infrastructure services is closely comparable to Cyberlink's "Managed Services" offering, scaled to a multi-region footprint.
• Sherweb: Sherweb is a Canadian cloud-services distributor and managed-services provider focused on Microsoft 365, Azure, and hosting for SMBs and the partners that serve them. It overlaps with Cyberlink's Microsoft 365 resale, email hosting, and domain/web hosting portfolio, but operates at significantly larger scale.
• Compugen: Compugen is a large Canadian IT services provider that combines managed IT services, cloud, networking, and hardware resale for SMB and enterprise customers across Canada. Like Cyberlink, it sells managed IT plus connectivity-adjacent services, but at national rather than regional scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/cyberlinkstatus
• LinkedInlinkedin.com/company/cyberlink-systems-corp.

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cyberlink Systems