What Compass Housing Services does

Compass Housing Services, operating under the trading name Home In Place, is a non-profit Community Housing Provider founded in 1985 and headquartered in Newcastle West, New South Wales. The organization delivers affordable and secure housing products to low-income households and disadvantaged people, including pensioners, NDIS participants with significant disabilities, Aboriginal and Torres Strait Islander peoples, individuals and families experiencing homelessness or housing crisis, and women and children fleeing domestic violence. Services span Community Housing, Affordable Housing (NSW), Specialist Disability Accommodation funded through the NDIS, Transitional Housing, Emergency Accommodation, and Aboriginal Housing, supported by Community Hubs (The Meeting Place, 123 Community Hub), the My Place Portal for tenants, and property maintenance services.

The underlying technology is a social housing management platform handling tenant services, property maintenance, and housing application processing, accessible via the My Place Portal for existing tenants. The organization does not maintain native mobile applications, public APIs, or SDKs, and operates its technology primarily as an internal/admin layer for tenancy management rather than as a customer-facing software platform.

The business model is that of a registered charity and approved Community Housing Provider. Revenue is derived primarily from government funding, grants, and housing subsidies, supplemented by tenant rent set at a means-tested percentage of household income (typically 25-30% of assessable income, well below market rates), and NDIS funding for SDA dwellings. The organization does not pursue shareholder returns. Operations span four Australian states (NSW, Queensland, Victoria, Western Australia) plus New Zealand via a separate entity (homeinplacenz.org). Pricing is not publicly disclosed given means-tested eligibility. Customer acquisition is community-led, occurring via government housing waitlists, referrals from community organizations, and direct applications.

Name

Compass Housing Services

Legal name

Home In Place

Website

https://compasshousing.org

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

101–250 employees

Short description

Compass Housing Services, operating as Home In Place, is a non-profit community housing provider delivering affordable housing, Specialist Disability Accommodation, and tenant support services to low-income and disadvantaged households across NSW, Queensland, Victoria, Western Australia, and New Zealand.

Ownership category

akta.pro rank

Product category

Social and Community Housing Services

NAICS

Community Housing Services (62422), Other Community Housing Services (624229), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Housing Assistance & Homeless Services (BPAGAEAB)

akta.pro secondary industries

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC), Housing Transition & Supported Living Navigation (EDAKANAK)

Keywords

• Social housing services
• Community housing
• Affordable housing
• Specialist disability accommodation
• Transitional housing

Headquarters

HQ city

Newcastle

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Government Funding and Subsidies: Home In Place operates as a registered charity and community housing provider, deriving revenue primarily from government grants, housing subsidies, and tenant rent payments set at affordable (below-market) rates. The organization functions as a non-profit entity focused on social impact rather than commercial profit generation.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Compass Housing Services (trading as Home In Place) is a registered non-profit community housing provider that delivers subsidized rental housing and support services to low-income households and disadvantaged people across multiple Australian states and New Zealand. Its core offerings include Community Housing, Affordable Housing (priced below market rates in NSW), Specialist Disability Accommodation (SDA) for NDIS participants, Transitional Housing, Emergency Accommodation, and Aboriginal Housing, supplemented by tenant support, property maintenance, community hubs, and a youth charity (Grow a Star).

Product overview

Home in Place is a social housing provider offering a portfolio of interconnected housing services. Core offerings include Community Housing for eligible tenants, Affordable Housing at below-market rates in NSW, and Specialist Disability Accommodation (SDA) under NDIS funding. The organization provides tiered housing solutions ranging from Emergency Accommodation for crisis situations through Transitional Housing to longer-term tenancies, plus dedicated Aboriginal Housing. Supporting services include Community Hubs (The Meeting Place, 123 Community Hub), a tenant self-service portal (My Place Portal), property maintenance, and the Grow a Star youth charity. Services are delivered across multiple Australian states and New Zealand.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Housing Social housing rental properties for eligible individuals and families in need, paired with tenancy support services.
• Affordable Housing (NSW) Rental housing priced below market rates for households meeting income criteria, available in New South Wales.
• Specialist Disability Accommodation (SDA) Specialized housing designed for people with significant disabilities, funded through the NDIS, for participants with extreme functional impairment or very high support needs.
• Transitional Housing Short to medium-term accommodation with support services designed to help people transition to stable housing.
• Emergency Temporary Accommodation Immediate temporary housing for people experiencing homelessness or housing crisis, including crisis-related displacement such as domestic violence or natural disaster.
• Aboriginal Housing Housing services specifically designed for Aboriginal communities, respecting cultural needs and connections to Country.
• Housing Developments Property development initiatives to expand the organization's housing portfolio across its operating geographies.
• Community Hubs Community spaces including The Meeting Place and 123 Community Hub that provide services and support to local communities.
• My Place Portal Online tenant portal for managing tenancy matters, payments, maintenance requests, and communications with Home In Place.
• My Place Property Maintenance Property maintenance services for tenants including repair requests and ongoing household maintenance support.
• Tenant Support Services Tenancy and applicant support services across NSW, Queensland, Victoria, and Western Australia including advice, household sustainability, and emergency information.

Named customers1 record

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core and minor.

• International Housing Partnership (IHP)coreStrategic or Co-development PartnerHome In Place is a member of the International Housing Partnership, a global network of housing organizations focused on sharing best practices, research, and collaborative solutions for affordable housing challenges worldwide. This membership supports knowledge exchange and international best practice adoption.
• Australian Institute of Company Directors (AICD)minorOthersHome In Place maintains membership with AICD, indicating commitment to governance excellence and professional development for board and executive leadership.
• Australian Institute of Management (AIM)minorOthersOrganizational membership for leadership and management professional development, supporting organizational capability building.
• Community Housing Partners Queensland (CHPs for QLD)coreStrategic or Co-development PartnerPartnership with Queensland community housing providers network for regional collaboration, knowledge sharing, and coordinated advocacy for affordable housing in Queensland.
• Australian Council for International Development (ACFID)minorOthersHome In Place holds membership with ACFID, the peak body for Australian non-government organisations engaged in international development and humanitarian work, demonstrating commitment to ethical standards and international development awareness.
• Grow a Star Youth CharitycoreStrategic or Co-development PartnerGrow a Star is a youth charity partnered with Home In Place, focusing on supporting young people through programs that develop skills, confidence, and opportunities. This partnership extends Home In Place's community impact beyond housing to holistic youth development.
• Australian Charities and Not-for-profits Commission (ACNC)minorOthersHome In Place is a registered charity under ACNC, maintaining compliance with charity regulations and demonstrating transparency and accountability as a charitable organization.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Link Wentworth Housing: NSW Community Housing Provider delivering affordable housing and tenancy support to low-income households. Comparable operating footprint in NSW, similar reliance on government funding, and similar provision of tenant support services including maintenance and household sustainability programs.
• St George Community Housing (SGCH): NSW-based Community Housing Provider offering affordable rental housing and tenancy support services. Comparable in terms of social housing delivery model, tenant support services, and government-funded operating structure to Home In Place.
• Bridge Housing: Sydney-based CHP providing affordable rental housing and pathways from crisis to long-term tenancy. Comparable vertically integrated continuum (crisis accommodation through to long-term housing) targeting similar low-income and vulnerable tenant segments.
• Community Housing Limited (CHL): One of Australia's largest Tier 1 Community Housing Providers, delivering affordable and social housing across multiple states. Directly comparable multi-state CHP operating model serving low-income tenants with a similar mix of community, affordable, and supported housing products.
• BlueCHP Limited: National Community Housing Provider aggregating smaller CHPs across multiple Australian states. Comparable multi-jurisdictional CHP model and similar reliance on the federal/state community housing regulatory frameworks to access government funding and tenant allocations.
• Unison Housing: Victorian Community Housing Provider offering long-term affordable rental housing and tenancy support. Comparable CHP operating model and tenant segment, with similar exposure to state-level housing policy and government funding mechanisms.
• Mission Australia Housing: National non-profit operating social and affordable housing programs for vulnerable Australians. Comparable in combining housing with broader community support services, operating across multiple states, and relying on government funding plus charitable status.
• Hume Community Housing: Regional NSW and ACT Community Housing Provider delivering affordable housing and tenant support services. Comparable in service mix (community and affordable housing, tenancy support, housing pathways for vulnerable populations) and in operating as a registered CHP.
• Evolve Housing: NSW Community Housing Provider managing affordable rental housing and supported tenancies. Directly comparable in service portfolio (community and affordable housing, tenant support) and in relying on government grants and CHP registration for revenue.

Broad incumbents

• Salvation Army Housing: Large national faith-based non-profit operating a range of social services including community housing, emergency accommodation, and homelessness programs. Comparable in providing emergency and transitional housing for vulnerable populations and combining charitable funding with government contracts, though broader in mission scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/compass_housing
• YouTubeyoutube.com/c/HomeinPlace
• Facebookfacebook.com/compasshousing
• LinkedInlinkedin.com/company/homeinplace
• Instagraminstagram.com/home_in_place

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Compass Housing Services