What Tel-One does

Tel-One Communications is a privately held US unified communications and security infrastructure provider headquartered in Glen Cove, New York, founded in 1989 with over 30 years of operating history. The company operates a four-site geo-redundant cloud network (Atlanta, Dallas, Las Vegas, New Jersey) configured Active-Active with High-Availability pairs, marketed at 99.99% uptime. It sells a portfolio spanning hosted VoIP PBX and SIP trunking under the Cloud One UC brand, AI-driven voice agents under the separate Cloud One AI sub-brand, Yealink IP phones, the Connect UC mobile/desktop softphone client, AI-powered IP camera surveillance and smart access control, burglar/fire alarm systems with central station monitoring, structured cabling (Cat6, Cat6a, fiber) and Wi-Fi, and audio/visual installation services for both commercial and residential customers.

Name

Tel-One

Legal name

Tel-One Communications

Website

https://tel-one.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

Tel-One Communications is a privately held US provider of cloud-hosted VoIP, AI voice agents, structured cabling, and physical security infrastructure (IP cameras, access control, alarms) serving mid-market and enterprise businesses, with a notable focus on Wall Street financial services.

Ownership category

akta.pro rank

Product category

Cloud Communications and Unified Communications Infrastructure

NAICS

All Other Telecommunications (517810), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)

SIC

Services-Telephone Interconnect Systems (7385), Telephone & Telegraph Apparatus (3661), Computer Communications Equipment (3576), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP/ATA & Integrated Voice Gateways (CPE) (HDAFAIAJ), Cloud-Managed & Managed Security Systems Services (Remote Monitoring, Maintenance) (BPAKAGAJ), Unified Communications & VoIP Telephony for Campuses (EDAEAHAE)

Keywords

• Cloud communications
• Hosted VoIP
• Network cabling
• Smart security
• Managed IT services

Headquarters

HQ city

Glen Cove

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Technology or R&D, Infrastructure, Personnel, Operations, Supply Chain, Marketing or Sales

Revenue model

1. Hosted VoIP and Cloud Communications Services: Monthly subscription-based cloud phone system services including SIP trunking, auto-attendant, call routing, HD voice quality, video conferencing integration, and mobile/desktop softphone apps. Services renew monthly unless cancelled with 30 days notice.
2. Additional Call Capacity and Numbers: Additional simultaneous calls, toll-free numbers, additional telephone lines, fax lines, and local/international telephone numbers can be purchased as add-ons to the base subscription.
3. Equipment Sales: Sale of IP phones (Yealink), network cabling hardware, security equipment, and other infrastructure components. 24-hour cancellation window for equipment orders; 30% restocking fee applies after 24 hours.
4. Professional Services: Design, installation, and management of end-to-end solutions including structured network cabling, security systems, audio/visual installation, and managed services with flexible financing options.
5. Managed Services and Support: Ongoing monitoring, firmware management, warranty coordination, and 24/7 support services that free IT teams from day-to-day infrastructure burdens.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Tel-One designs, installs, and manages cloud-hosted unified communications, AI voice agents, low-voltage network cabling, and physical security systems for businesses. Its core offerings include Hosted VoIP PBX, SIP trunking, video conferencing, AI receptionist services, Yealink IP phones, smart access control, IP camera surveillance, burglar and fire alarm systems, and 24/7 managed support, all delivered through its Cloud One UC and Cloud One AI platforms.

Product overview

Tel-One operates as a unified communications and security platform, organized around two core product lines: Cloud One UC (cloud voice, video conferencing, and unified communications) and Cloud One AI (intelligent voice agents for customer support). The portfolio includes hosted VoIP PBX services and SIP trunking as the communications backbone, supplemented by Yealink IP phones (hardware) and Connect UC mobile/desktop softphone clients. Network infrastructure services include geo-redundant cloud hosting with 99.99% uptime across four US data centers, plus low-voltage cabling and WiFi installation. Security offerings span smart access/video intercom, IP camera surveillance with AI analytics, central station monitoring, and burglar/fire alarm systems. Audio/visual design and installation services (home theater, commercial AV) round out the offering. All services are backed by 24/7 managed support and monitoring.

Differentiator

Problem solved

Functional benefit

Brands

• Cloud One UC: Cloud-hosted unified communications platform offering VoIP PBX, SIP trunking, video conferencing, and mobile/desktop softphone applications.
• Cloud One AI

Products and services

• Cloud One UC

Quantifiable outcome

• 99.99% uptime engineered reliability
• +2 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature5 records

Partnerships

One partnership is on record.

• YealinkcoreTechnology or IntegrationYealink is a global leader in unified communications and the No. 1 global SIP phone provider for six consecutive years. Tel-One offers Yealink IP Phones including T8 series Pro (SIP-T88, SIP-T87W, SIP-T85W), T7 series (SIP-T77U, SIP-T74W, SIP-T73U), and wireless DECT systems (W79P Pro, W59R Pro, W90DECT). Yealink IP Phones feature HD voice quality, security, and reliability for VoIP services.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Ooma: Public SMB-focused VoIP and UCaaS provider with cloud PBX and smart security offerings. Closely comparable in customer segment, bundled communications + security positioning, and AI features.
• 8x8: Public UCaaS and contact-center-as-a-service provider serving SMB through enterprise. Competes directly with Tel-One on hosted VoIP, SIP trunking, and increasingly on AI-driven voice capabilities.
• Nextiva: UCaaS provider focused on SMB and mid-market businesses with hosted VoIP, video, and CRM-integrated communications. Closely comparable customer segment and product scope to Tel-One's Cloud One UC.
• TPx Communications: Managed communications and IT services provider offering hosted VoIP, managed network, and security to SMB and mid-market. Closely analogous in bundled UC + managed services positioning and target customer profile.
• RingCentral: Public UCaaS leader offering cloud PBX, video, contact center, and now AI agents. Direct head-to-head competitor for Tel-One's mid-market cloud communications customer base, though RingCentral operates at vastly greater scale and brand reach.
• Vonage (Ericsson): Communications platform with cloud UC, SIP trunking, and communications APIs, now part of Ericsson. Comparable hosted telephony stack and API-extensibility approach to Tel-One's platform.
• GoTo (formerly LogMeIn): Provides GoTo Connect (cloud PBX/UCaaS) and GoTo Meeting targeting SMBs and IT resellers. Competes with Tel-One on hosted telephony with a similar partner/channel-friendly distribution model.

Emerging players

• Wildix: European-headquartered UCaaS provider with strong channel/reseller focus and built-in AI features. Comparable in scale to Tel-One and similar in targeting partner-led SMB/mid-market distribution.

Broad incumbents

• Zoom: Broad communications incumbent adding Zoom Phone (cloud PBX), AI Companion, and contact center. Overlaps with Tel-One on video conferencing and increasingly on voice and AI agents, but operates at vastly greater scale.
• Microsoft Teams Phone: Telephony feature within Microsoft Teams combining video, chat, and now cloud calling. Increasingly substitutes for traditional UCaaS providers like Tel-One for Microsoft-centric enterprises.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/tel-one-communications-inc.

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tel-One