ihiji
ihiji provides a cloud-based remote monitoring platform that helps residential smart home integrators proactively manage connected devices, reduce service callbacks, and deliver recurring-revenue service contracts to their clients; the company is now a wholly-owned subsidiary of Control4.
- Company typePrivate
- Founded2009
- HeadquartersAustin, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What ihiji does
ihiji is a cloud-based remote system monitoring and service management platform purpose-built for the residential smart home industry. Founded in 2009 and headquartered in Austin, Texas, the company sells its ihiji Remote Monitoring product to smart home integrators, enabling them to proactively monitor connected devices, detect faults early, and reduce truck rolls. The platform is positioned around a recurring-revenue thesis: integrators bundle preventative maintenance and remote monitoring into service contracts that industry guidance pegs at 5–8% of installed contract value, and CEDIA-cited benchmarks reference a 50% reduction in callbacks once those services are bundled.
ihiji operates as a B2B SaaS vendor in a horizontal segment (smart home integrators), with go-to-market executed through channel partnerships rather than direct enterprise sales. Its core technology is a cloud monitoring layer that aggregates device telemetry from residential installations and exposes health, configuration, and troubleshooting capabilities to the integrator. The company has raised approximately $2.09 million across three funding rounds between 2011 and 2015, from investors including Capital Factory, Floodgate, Jopeko LLC, and Silverton Partners.
ihiji is no longer an independent operating company: it has been acquired by Control4 and operates as a wholly-owned subsidiary within Control4's smart home solutions portfolio, with distribution through Control4's channel partner network. Control4 itself is now part of ADI's portfolio of exclusive brands alongside Snap One, extending the reach of ihiji-derived monitoring capabilities across ADI's global distributor footprint in North America, Europe, the Middle East, Africa, and Asia Pacific.
ihiji firmographics
Firmographics- Name
- ihiji
- Legal name
- ihiji
- Website
- https://ihiji.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Acquired
- Headcount range
- 1–10 employees
- Short description
- ihiji provides a cloud-based remote monitoring platform that helps residential smart home integrators proactively manage connected devices, reduce service callbacks, and deliver recurring-revenue service contracts to their clients; the company is now a wholly-owned subsidiary of Control4.
- Ownership category
- akta.pro rank
ihiji industry classification
Industry- Product category
- Smart Home Remote Monitoring
- NAICS
- Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Integrated Systems Design (7373), Auto Controls For Regulating Residential & Comml Environments (3822)
- akta.pro primary industry
- Whole-Home Automation System Design & Programming (HSAHADAA)
- akta.pro secondary industries
- Home Automation Hub/Platform Integration for Electrical & HVAC (e.g., HomeKit/Google/Alexa) (HSAOANAI), Integration Services (Smart Home Hubs, Voice Assistants, Alarm & Video) (HSAHAEAH)
Keywords
Where ihiji is headquartered
LocationHeadquarters
- HQ city
- Austin
- HQ country
- United States
- HQ region
- North America
Markets served
ihiji business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales
ihiji product offering
Product offeringCore offering
ihiji provides a cloud-based remote monitoring and management platform for smart home integrators. The platform enables integrators to proactively monitor connected residential devices, reduce service callbacks, deliver preventative maintenance, and manage service contracts that generate recurring revenue from their residential end customers.
Product overview
Ihiji is a smart home remote monitoring and service management solution provider. The company, now owned by Control4, offers recurring revenue solutions for smart home integrators through remote monitoring services, preventative maintenance, and service contracts. Ihiji's platform enables integrators to monitor connected home systems and deliver proactive support services to their end customers.
Differentiator
Problem solved
Functional benefit
Products and services
- Ihiji Remote Monitoring
Quantifiable outcome
- Integrators report 50% reduction in callbacks after bundling preventative maintenance and remote monitoring services (industry benchmark cited by CEDIA)
Companies that use ihiji
Customer profileSegments1 record
Ideal customer profiles1 record
ihiji technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
ihiji partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Control4coreihiji was acquired by Control4 and operates as part of their smart home solutions portfolio. As a wholly-owned subsidiary, ihiji's remote monitoring technology is integrated into Control4's ecosystem of products and services for smart home integrators.
Recent moves1 record
Expansion highlights3 records
ihiji competitors and assessment
Company assessmentBroad incumbents
- ConnectWise: ConnectWise is a large, established PSA/RMM suite used across IT service providers, with modules for remote monitoring, ticketing, and service automation. It represents the broader-incumbent alternative that integrators may select instead of a niche smart-home monitoring tool.
- Crestron Electronics: Crestron is a leading manufacturer of smart home and AV control systems with deep integrator relationships. It sells its own control and management platforms (including Crestron Home) that compete directly with the broader smart home stack ihiji supports and monitors.
Others
- Control4: Control4 is ihiji's parent company and the dominant whole-home automation platform, with its own dealer channel. It is included because it owns and embeds ihiji's technology while also being a potential substitute or internal competitor depending on product roadmap priorities.
Regional players
- Loxone: Loxone is a smart home automation manufacturer and software provider headquartered in Europe. It competes in the same whole-home automation category as Control4/ihiji but operates primarily in European markets, making it a regional peer for the broader smart home ecosystem ihiji serves.
Emerging players
- ServiceTrade: ServiceTrade provides service operations software for commercial contractors, including recurring service contract management and customer communication tools. It overlaps with ihiji in helping integrators and contractors monetize service contracts, though its primary focus is commercial fire/security/life-safety contractors.
- NinjaOne: NinjaOne is an endpoint and remote monitoring platform with expanding use among IT service providers and increasingly in residential/small-business managed services. It competes for adjacent RMM mindshare that smart home integrators may choose over a specialist like ihiji.
- Atera: Atera is an RMM (remote monitoring and management) platform primarily serving managed service providers (MSPs). While its core customer is IT services rather than smart home integrators, it overlaps with ihiji on remote monitoring, ticketing, and recurring service management capabilities that integrators sometimes adopt.
- Alarm.com: Alarm.com operates a smart home services platform for security and monitoring dealers, offering connected device dashboards and recurring service infrastructure. It overlaps with ihiji in enabling RMR service businesses, but is rooted in security rather than whole-home AV/automation.
Direct peers
- Domotz: Domotz provides network and device remote monitoring software for smart home, AV, and IT integrators. It offers similar remote management, alerting, and integrator-focused service tools, making it one of the closest direct competitors to ihiji in the custom install channel.
- OvrC (Snap One / ADI): OvrC is a remote monitoring and management platform offered by Snap One (now part of ADI Global). It directly competes with ihiji by giving smart home and AV integrators remote visibility into network and connected devices, preventative maintenance, and RMR service workflows - a near-identical value proposition.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
ihiji social profiles
Digital presenceihiji financial estimates
Financial estimateRevenue estimate
Valuation estimate
ihiji leadership team
Management profileNumber of profiles
ihiji funding detail
Funding detailFunding overview
Funding rounds3 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ihiji M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ihiji
What does ihiji do?
ihiji provides a cloud-based remote monitoring and management platform for smart home integrators. The platform enables integrators to proactively monitor connected residential devices, reduce service callbacks, deliver preventative maintenance, and manage service contracts that generate recurring revenue from their residential end customers.
Is ihiji a public or private company?
ihiji is a private company. It is classified as corporate owned and is currently acquired.
When was ihiji founded?
ihiji was founded in 2009. It employs 1 to 10 people.
Where is ihiji based?
ihiji is headquartered in Austin, United States, in the North America region.
Who are ihiji's main competitors?
Broad incumbents on record are ConnectWise and Crestron Electronics. Control4 is listed as an others. Loxone is listed as a regional player. Emerging players are ServiceTrade, NinjaOne, Atera and Alarm.com. Direct peers are Domotz and OvrC (Snap One / ADI).
Does ihiji have an API?
No public API is recorded for ihiji.
What industry is ihiji in?
ihiji's product category is Smart Home Remote Monitoring. Its primary akta.pro industry code is HSAHADAA, Whole-Home Automation System Design & Programming, with a secondary code of HSAOANAI, Home Automation Hub/Platform Integration for Electrical & HVAC (e.g., HomeKit/Google/Alexa). Its NAICS code is 541513 and its SIC code is 7373.