Center for Information Management

What Center for Information Management does

Center for Information Management, Inc. (CIM Inc.) is a privately held IT solutions provider founded in 1980 and based in Ann Arbor, Michigan, co-owned and directed by Carol Clifford and Doug Zimmer. The company specializes in custom and hosted software for state Medicaid agencies, managed care organizations, and long-term care providers serving elderly, frail, and disabled populations. CIM operates with a small team (11-50 employees) and runs a secure application hosting data center alongside an automated help desk, software development, and quality assurance functions.

CIM's core product is COMPASS, a web-based waiver management application covering pre-admission screening, interRAI assessments, person-centered service plans, paperless authorizations, provider billing, and Medicaid automated claims adjudication, offered in both CIM-hosted and customer-deployed configurations. The portfolio is extended by Software for InterRAI Instruments (an officially licensed suite covering 18 interRAI assessment tools), Automated Assessment Systems with on-line/off-line synchronization for mobile in-home workforces, SOAP-based interRAI Assessment Web Services that return 9 Scales, 27 CAPs, and RUG classifications, and Ad Hoc Reporting Tools built on JasperServer Business Intelligence. CIM also co-developed the UAS-NY statewide Uniform Assessment System in partnership with GCOM Software and IPRO, supporting up to 7,500 concurrent users across nine Medicaid long-term home care programs in New York.

Revenue is generated through multi-year custom-quoted government contracts, managed hosted application services, subscription-style interRAI web-service calls, and interRAI licensing royalties. Go-to-market is enterprise field sales targeting state Medicaid agencies and healthcare organizations, with customer acquisition concentrated in government procurement (RFPs) and direct outreach via the company's website contact form. Anchor customers include the State of New York Department of Health and the Michigan Department of Community Health; pricing is bespoke per customer based on content, functionality, integration scope, co-development, quality assurance, and delivery timeline, and there are no publicly disclosed standard pricing tiers.

Name

Center for Information Management

Legal name

Center for Information Management, Inc.

Website

https://ciminc.com

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

11–50 employees

Short description

Center for Information Management (CIM Inc.) is a privately held, Ann Arbor-based IT solutions provider founded in 1980 that builds and hosts custom healthcare software, primarily COMPASS and interRAI-based assessment and waiver management tools, for state Medicaid agencies and organizations serving elderly and disabled populations.

Ownership category

akta.pro rank

Headquarters

HQ city

Dexter

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Hosted Applications and Custom Software Services: CIM Inc. generates revenue through custom software development and hosted application services, including deployment of COMPASS for organizations managing Medicaid-funded home care programs. Solutions are either hosted by CIM on its database servers or deployed on customer servers.
2. interRAI Assessment Web Services: Managed service providing web service-based computation of interRAI outcome measures. Organizations with existing case management systems can submit assessment data to CIM Inc.'s computational server and receive outcome measures in return, avoiding the cost and complexity of programming interRAI algorithms in-house.
3. interRAI Licensing Royalties: CIM Inc. is an officially licensed vendor for interRAI suite of assessment instruments, with a vendor agreement maintained since 2005, providing access to the entire suite of 18 interRAI instruments.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Center for Information Management (CIM Inc.) is an IT solutions company that provides custom software development, interaction design, and data analysis services, specializing in healthcare applications for state Medicaid agencies and organizations serving frail elderly and disabled populations. The company designs, develops, hosts, and supports web-based software including COMPASS waiver management, interRAI assessment tools, and on-line/off-line mobile workforce solutions, available either as CIM-hosted services or on customer premises.

Product overview

Center for Information Management (CIM Inc.) offers a suite of custom IT solutions centered on healthcare and human services software, primarily serving organizations caring for older adults and persons with disabilities. The portfolio comprises a core platform (COMPASS) — a comprehensive web-based waiver management application providing screening, assessments, service plans, billing, and claims processing — supplemented by specialized modules including Mobile (off-line/online mobile workforce tools), Software for InterRAI Instruments (licensed assessment collection tools), Automated Assessment Systems (custom browser-based interRAI assessment applications), interRAI Web Services (SOAP-based outcome measure calculations), and Ad Hoc Reporting Tools (JasperSoft-based analytics). The company also developed the UAS-NY (Uniform Assessment System for New York), a statewide application for New York Medicaid long-term care programs, and supports the Michigan MI-Choice program through COMPASS. Solutions are available as CIM-hosted or customer-deployed, and are designed to integrate with existing case management or MIS platforms rather than replace them entirely.

Differentiator

Problem solved

Functional benefit

Brands

• COMPASS: Comprehensive web-based waiver management software including screening tools, assessments, service plans, billing, claims processing, and clinical management tools with interRAI Quality Indicator, RUG III-HC, and interRAI Scales and CAPs reports.
• interRAI Web Service
• Ad Hoc Reporting Tools
• Mobile Solutions
• Automated Assessment Systems

Products and services

• COMPASS A comprehensive web-based waiver management software application for organizations managing Home and Community Based Services (HCBS) under Medicaid waiver and other funding sources. Includes screening tools, assessments, person-centered plans of care, service plans, paperless service authorizations, provider billing, Medicaid automated claims adjudication, and over 50 standard reports. Supports interRAI Quality Indicator, RUG III-HC, and interRAI Scales and CAPs reports. Available as CIM-hosted or customer-deployed solution.
• Software for InterRAI Instruments A suite of software tools for organizations to collect interRAI assessment instruments and generate outcome measures, assessment protocols, case-mix algorithms, and quality indicators using interRAI intellectual property. CIM Inc. is an officially licensed vendor for the full suite of interRAI instruments, deployed for private and governmental organizations across multiple U.S. states.
• UAS-NY (Uniform Assessment System for New York) A statewide web-based uniform assessment system developed by CIM Inc. in partnership with GCOM Software and IPRO for the New York State Department of Health. Covers nine Medicaid long-term home care programs as part of New York's Medicaid Redesign initiative. Supports up to 7,500 concurrent users across eight Medicaid LTC waiver programs at state, regional, and local levels.
• interRAI Assessment Web Services SOAP-based web service delivering interRAI outcome measures (Scales, Clinical Assessment Protocols, and RUG classifications) to organizations with existing case management systems. Allows in-house systems to submit assessment data and receive computed outcome measures without programming interRAI algorithms.
• Automated Assessment Systems Customized browser-based applications that automate collection of interRAI assessments. Combines on-line and off-line application stacks with synchronization, allowing users to download case files to laptops, conduct assessments without connectivity, and sync data to the central server upon reconnection. Supports integration with existing management information systems.
• Nursing Facility Transition (NFT) Portal A web-based portal deployed in conjunction with the Michigan Department of Community Health, provided as a centrally-hosted solution to all agencies providing Home and Community Based Waiver Services in Michigan. Coordinates business operations between local transition workers and State program managers and supports Centers for Medicare and Medicaid Services reporting for the Money Follows the Person initiative.
• Ad Hoc Reporting Tools Ad hoc reporting facilities built on JasperServer Business Intelligence Suite (JBIS) from JasperSoft. Enables organizations to generate frequency distributions, cross-tabulations, and drill-down reports on interRAI assessment data. Includes 'Aggregate Profiler' for novice users and advanced multi-variant analyses for technical staff.
• Mobile Workforce Solutions Software solutions for a mobile workforce, combining on-line web-based tools when Internet connectivity is available with companion off-line browser-based tools for disconnected environments. Features sophisticated synchronization technology allowing multiple users to access case records without locking. Supports Windows-based laptops and tablet computers.

Quantifiable outcome

• Up to 7,500 concurrent users supported across 8 Medicaid LTC waiver programs in New York State
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Five partnerships are on record, tiered flagship and core.

• GCOM Software, Inc.flagshipStrategic or Co-development Partner · 1 May 2011CIM Inc. entered into a joint venture with GCOM Software, Inc. (Albany, NY-based technology firm) as prime contractor for the five-year UAS-NY project. GCOM's CEO Girish Bhatia noted CIM Inc.'s existing software tools and extensive experience in home and community-based long term care as a perfect complement to the GCOM team. Building on CIM Inc.'s existing framework allowed delivery of a more timely and less expensive solution for New York State.
• IPROcoreStrategic or Co-development Partner · 1 May 2011CIM Inc. entered into a joint venture with IPRO (Lake Success, NY-based national provider of healthcare assessment and improvement services) for the UAS-NY project. IPRO contributes expertise in healthcare assessment and improvement services to the partnership alongside GCOM Software and CIM Inc.
• interRAI, Inc.flagshipOEM/ Whitelabel/ Licensing Partner · 1 January 2005CIM Inc. is an officially licensed vendor for the entire suite of interRAI assessment instruments, maintaining a vendor agreement since 2005. interRAI is a collaborative network of researchers in over 28 countries committed to improving care for persons who are elderly, frail, or disabled. This licensing relationship enables CIM Inc. to offer automated support for collecting interRAI instruments and generating associated outcome measures.
• State of New York Department of HealthflagshipStrategic or Co-development PartnerCIM Inc. designed and developed the Uniform Assessment System (UAS-NY) for nine Medicaid long term home care programs in collaboration with NYSDoH. The system is a key component of New York's Medicaid Redesign initiative, with the stated goals of reducing costs and improving services for long term care recipients.
• Michigan Department of Community HealthcoreStrategic or Co-development PartnerCIM Inc. deployed a comprehensive Nursing Facility Transition (NFT) Portal in conjunction with staff at the Michigan Department of Community Health. The web-based application is provided as a centrally-hosted solution to all agencies providing Home and Community Based Waiver Services in Michigan, coordinating business operations between local transition workers and State program managers.

Scale indicators8 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• MatrixCare: Long-term and post-acute care software suite for senior care providers, including home and community-based services. Directly comparable product category and customer base to CIM's COMPASS and interRAI offerings.
• Netsmart Technologies: Healthcare IT vendor specializing in human services, home care, behavioral health, and state agency systems. Serves many of the same state Medicaid and managed care customers CIM targets, with a broader but adjacent product portfolio.
• Axxess: Cloud-based software for home health, hospice, and home care agencies with strong presence in Medicaid waiver programs. Comparable in serving HCBS providers and supporting mobile in-home assessments.
• Sandata Technologies: Leading provider of home care software, EVV, and Medicaid waiver management platforms for state agencies and managed care plans. Most directly comparable to CIM Inc.'s COMPASS offering in serving state Medicaid HCBS programs.
• Homecare Homebase: Home health and hospice EMR/operational platform used by large agency networks. Comparable to CIM in serving home and community-based care workflows with mobile workforce needs.
• Brightree (ResMed): Post-acute software for home medical equipment, home health, and hospice providers, now part of ResMed. Adjacent comparable serving similar provider customers with mobile workforce software.
• WellSky: Large post-acute and home care IT platform serving providers, payers, and government agencies across the LTPAC continuum. Comparable in serving HCBS and long-term care workflows with integrated clinical and operational modules.
• PointClickCare: Market-leading LTPAC software platform for skilled nursing, senior living, and home health. Overlaps with CIM on long-term care and home and community-based service workflows serving elderly populations.

Broad incumbents

• Cerner (Oracle Health): One of the largest healthcare IT vendors with broad hospital and payer capabilities. Represents the kind of broad incumbent that could expand into state Medicaid HCBS workflows CIM currently dominates.
• Epic Systems: Largest acute-care EHR vendor with growing footprint in post-acute and community-based care. Comparable as a broad incumbent whose Care Everywhere and population health tools increasingly overlap with CIM's assessment/coordination scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/center-for-information-management-inc.

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Center for Information Management