Root Connection
- Company typePrivate
- Founded2016
- HeadquartersMexico City, Mexico
- Headcount1–10
- GTM typeB2B and B2C
- OfferingServices
What Root Connection does
Root Connection is a privately held IT services firm headquartered in Mexico City, founded in 2016, operating with 1–10 employees. The company delivers a broad, bundled portfolio spanning physical security (CCTV, electric fences, access control), IT infrastructure (structured cabling, Linux/Windows/Apple server administration, data networks), smart home automation (Amazon Alexa-integrated electrical installations), data recovery, web development (domain, hosting, email), and a niche specialization in dental software technical support covering intraoral camera and radiology sensor installation and training. Its core customer segments are residential homeowners, SMBs, industrial and construction sites, and dental practices — addressed through a hybrid segmentation across use cases and verticals.
The underlying technology is a multi-platform IT services stack rather than a proprietary software product: GNU/Linux and Windows Server administration, Apple product support, structured cabling, CCTV, and Alexa-driven smart home integrations, delivered via on-site field technicians and supported by a Freshdesk-based self-serve ticketing portal. The only third-party AI/automation dependency is Amazon Alexa for voice-controlled smart home services; no proprietary models or ML capabilities are disclosed.
The business model is service-based and project-driven. Revenue derives from one-time installation and hardware resale projects (CCTV, electrical, network), professional services (web development, dental software setup and training), and managed services contracts (server administration, backups, preventive maintenance). Pricing is quote-based with no publicly disclosed tiers; customer acquisition runs through organic social channels (WhatsApp, Facebook, Instagram, YouTube, Twitter) plus the Freshdesk ticketing portal. The company has not raised external funding, has no parent or subsidiary entities, and discloses no revenue or named enterprise customers.
Root Connection firmographics
Firmographics- Name
- Root Connection
- Legal name
- Root Connection
- Website
- https://rootconnection.mx
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Root Connection industry classification
Industry- Product category
- IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming Services (7371), Dental Equipment & Supplies (3843)
- akta.pro primary industry
- Dental Support Services Organizations (Non-Clinical MSO/Back-Office Platforms) (HLABAKAN)
- akta.pro secondary industry
- Gate & Perimeter Video Entry Systems (Villas/Estates/HOAs) (HSAHAIAH)
Keywords
Where Root Connection is headquartered
LocationHeadquarters
- HQ city
- Mexico City
- HQ country
- Mexico
- HQ region
- Latin America
Markets served
Root Connection business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Technical Support Services: First and second level technical support including preventive maintenance, computer repair, corporate software installation, and infrastructure administration. Provided as one-time services or ongoing maintenance contracts.
- Installation Services: On-site installation of CCTV systems, data networks, structured cabling, electrical systems, and smart home configurations. One-time project-based revenue.
- Hardware Sales: Sale of CCTV equipment, networking hardware, electrical components, lamps, contacts, and security accessories integrated with installation services.
- Web Development Services: Website development including domain registration, email hosting, and web hosting services.
- Managed Services: Ongoing server administration, backups, data protection, and infrastructure management for Linux and Windows environments.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
Root Connection product offering
Product offeringCore offering
Root Connection is an IT services company providing technical support, infrastructure installation, and physical security services for businesses and residences in Mexico. Offerings include CCTV videovigilancia installations, structured data network cabling, first- and second-level technical support (preventive maintenance, computer repair, server administration), data recovery, web development with hosting, and electrical installations including smart home integration with Amazon Alexa. A specialized vertical offering provides installation, configuration, and staff training for dental practice software and imaging equipment such as intraoral cameras and radiology sensors.
Product overview
Root Connection is an IT services company offering a unified portfolio of technical support and infrastructure services for businesses and residences. The core offerings include CCTV security installations, data network infrastructure, first and second-level technical support, data recovery, web development, and electrical installations (including smart home with Alexa). The service portfolio is organized around three pillars: physical security (CCTV, electric fences), IT infrastructure (networks, servers, support), and smart automation (Alexa-enabled electrical systems). Specialized vertical support for dental software is also provided.
Differentiator
Problem solved
Functional benefit
Products and services
- CCTV (Videovigilancia) Installation Closed-circuit television system installation and maintenance for residential homes, apartments, buildings, ranches, and construction sites, covering large-area physical security deployments. Targeted at residential property owners and commercial/industrial sites in Mexico.
- Data Networks (Redes de Datos) Installation Structured cabling and data network infrastructure installation and improvement, including Linux/Windows server setup and internal security configuration. Designed for businesses, construction projects, and properties needing new or upgraded LAN/network infrastructure.
- First-Level Technical Support (Soporte Técnico 1er Nivel) Preventive maintenance, computer equipment repair, and installation of corporate and specialized software delivered as a frontline technical support offering. Targeted at businesses in Mexico.
- Second-Level Technical Support (Soporte Técnico 2do Nivel) Computer site maintenance and improvement, data network support, computational infrastructure management, and system administration services. Aimed at businesses requiring deeper infrastructure and administration support in Mexico.
- Data Recovery (Recuperación de Datos) File recovery from USB drives, computers, and servers, complemented by data protection and backup services for business continuity. Targeted at businesses and individual customers needing data rescue.
- Web Development (Desarrollo y Programación de Sitios Web) Custom website development for businesses, including domain registration, email hosting, and web hosting offered in adapt-to-needs packages. Targeted at small and mid-sized businesses in Mexico.
- Electrical Installations (Instalaciones Eléctricas) Residential, industrial, and commercial electrical work including panel servicing, outlets, lighting, lamps, contacts, accessories, electric fences, and smart home installations with Alexa integration. Targeted at residential, commercial, and industrial customers in Mexico.
- Dental Software Technical Support Specialized technical support for dental practice software covering intraoral camera installation, radiology sensor configuration, and staff training on dental imaging technology. Targeted at dental clinics and practices in Mexico.
Companies that use Root Connection
Customer profileSegments4 records
Ideal customer profiles3 records
Root Connection technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability2 records
Feature3 records
Root Connection partnerships and signals
Strategic signalRecent moves5 records
Expansion highlights3 records
Root Connection competitors and assessment
Company assessmentBroad incumbents
- KIO Networks: Mexican data center and managed IT services provider. Comparable as a domestic provider of IT infrastructure, managed services, and network support, though operating at a substantially larger scale.
- Prosegur: Spanish-headquartered global security services company with significant Latin American, including Mexican, operations. Comparable in physical security and surveillance installation for residential and commercial clients.
- Softtek: Large Mexican-founded IT services and software development firm with global operations. Comparable as a Mexican-rooted IT services provider offering infrastructure, development, and managed services, though materially larger and more diversified than Root Connection.
- Securitas: Global security services and solutions provider operating in Mexico. Comparable in the security installation, monitoring, and integrated security services space.
- ADT: Global residential and commercial security provider (CCTV, alarms, monitoring) with operations across Mexico. Comparable in the CCTV/physical security installation vertical that Root Connection serves for ranches, homes, and estates.
- NEORIS: Mexican-origin IT consulting and systems integration firm. Comparable in offering IT services and infrastructure support to businesses, though significantly larger and consulting-led.
- CompuSoluciones: Major Mexican IT distribution and services company. Comparable as a domestic provider of IT infrastructure, networking, and support services across SMB and enterprise customers in Mexico.
- Henry Schein One: Provider of dental practice management software and technology solutions. Comparable as a player in the dental practice technology stack that Root Connection's dental software support service integrates with, installs, configures, and trains staff on.
Emerging players
- Curve Dental: Cloud-based dental practice management software company. Comparable as part of the dental technology ecosystem that Root Connection supports with installation, configuration, and training services for dental practices.
- Open Dental: Open-source dental practice management software vendor. Comparable as a dental software platform that Root Connection's dental software support service integrates, configures, and trains staff to use.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
Root Connection social profiles
Digital presenceRoot Connection financial estimates
Financial estimateRevenue estimate
Valuation estimate
Root Connection leadership team
Management profileNumber of profiles
Profiles1 record
Root Connection funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Root Connection M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Root Connection
What does Root Connection do?
Root Connection is an IT services company providing technical support, infrastructure installation, and physical security services for businesses and residences in Mexico. Offerings include CCTV videovigilancia installations, structured data network cabling, first- and second-level technical support (preventive maintenance, computer repair, server administration), data recovery, web development with hosting, and electrical installations including smart home integration with Amazon Alexa. A specialized vertical offering provides installation, configuration, and staff training for dental practice software and imaging equipment such as intraoral cameras and radiology sensors.
Is Root Connection a public or private company?
Root Connection is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Root Connection founded?
Root Connection was founded in 2016. It employs 1 to 10 people.
Where is Root Connection based?
Root Connection is headquartered in Mexico City, Mexico, in the Latin America region.
How does Root Connection make money?
Five revenue lines are on record. Technical Support Services are the primary driver. The others are installation Services, hardware Sales, web Development Services and managed Services.
Who are Root Connection's main competitors?
Broad incumbents on record are KIO Networks, Prosegur, Softtek, Securitas, ADT, NEORIS, CompuSoluciones and Henry Schein One. Emerging players are Curve Dental and Open Dental.
Does Root Connection have an API?
No public API is recorded for Root Connection.
What industry is Root Connection in?
Root Connection's product category is IT Services. Its primary akta.pro industry code is HLABAKAN, Dental Support Services Organizations (Non-Clinical MSO/Back-Office Platforms), with a secondary code of HSAHAIAH, Gate & Perimeter Video Entry Systems (Villas/Estates/HOAs). Its NAICS code is 54151 and its SIC code is 7371.