What d factos does

d-factos SA is a privately held Swiss IT services and software company headquartered in La Chaux-de-Fonds, canton of Neuchâtel, serving small and medium enterprises and large enterprises across the Swiss Romande cantons of Neuchâtel, Valais, Jura, Berne, Vaud, and Fribourg. The firm delivers an integrated portfolio combining managed IT infrastructure, custom software development, cybersecurity services, and cloud hosting, anchored by its proprietary modular Cortex ERP platform and complementary modules including Cortex POS (point of sale), Apostolis (label printing), and an integrated DOC.Series electronic document management (GED) layer. As an official GLPI partner since 2021 and a Veeam partner, d-factos also implements, configures, and supports third-party IT service management and backup solutions for clients, and operates a remote support portal (sos.d-factos.ch) plus ticketing system handling roughly 200 tickets per month and 3400+ remote interventions annually.

The business model blends managed services, subscription-based software licensing (Cortex ERP and cloud hosting), and project-based professional services such as cybersecurity audits, penetration testing, attack simulation, and forensic analysis, plus custom server assembly. Revenue is generated through direct, relationship-led sales backed by a free infrastructure audit offer, targeting a horizontal mix of verticals including industry, services, transport, healthcare, and energy. The company is founder-led by a 6-person core team and emphasizes durability (7+ year average server lifespan), local Swiss data hosting, and ISO 27001/27017/27018 compliance badges as differentiators, with a stated 99% customer retention rate among its 200+ client companies.

The stated operating history extends back to 2004 (with a homepage date of 1970 noted), and the company has accumulated a broad technology partnership ecosystem spanning Kyocera, Open-E, Netgate, Yodeck, IGEL, Paessler/PRTG, Rapid7, GlobalSign, Init7, Orange Cyberdefense, Falcon, APC, and SimpleHelp, supporting its multi-vendor integrator positioning within French-speaking Switzerland.

Name

d factos

Legal name

d-factos SA

Website

https://d-factos.ch

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

1–10 employees

Short description

d-factos SA is a privately held Swiss IT services and software firm in La Chaux-de-Fonds serving 200+ SMEs and large enterprises across Swiss Romande with managed IT, proprietary Cortex ERP software, cybersecurity services, cloud hosting, and GLPI/Veeam implementations, operated by a 6-person core team with a stated 99% customer retention rate.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

akta.pro secondary industries

Service Desk & ITSM Outsourcing (BPAEAMAF), Managed IT Services & On‑Site Field Support (Helpdesk, Break/Fix, IMAC) (EDAEAHAJ), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)

Keywords

• Managed IT services
• Enterprise resource planning
• Cybersecurity consulting
• Cloud hosting services
• IT infrastructure management

Headquarters

HQ city

La Chaux-de-fonds

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. IT Infrastructure Services: Maintenance, troubleshooting, and support for IT infrastructure including server management with 7+ year average server lifespan. Includes network design, hardware integration, and cloud hosting services.
2. Custom Software Development: Flexible development solutions for business process optimization including ERP systems (Cortex ERP), label printing (Apostolis), POS systems, EDI integrations, and custom developments tailored to customer workflows.
3. Cybersecurity Services: Data protection, managed antivirus, forensic analysis, attack simulations, security audits, risk management, employee training, surveillance and detection, data encryption, penetration testing, access control, application security, and forensic analysis.
4. Cloud Hosting: Flexible and secure cloud hosting with high availability guarantees, backup and recovery options. Data hosted in Swiss data centers.
5. Software Licensing: Cortex ERP licensing as their proprietary enterprise management solution, along with related modules and integrations.
6. Backup Solutions (Veeam): Veeam backup and recovery services including data protection, deduplication, compression, and rapid recovery capabilities.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

d-factos SA delivers managed IT infrastructure services, custom software development, and cybersecurity solutions to SMEs and large enterprises in French-speaking Switzerland. The portfolio is anchored by their proprietary Cortex ERP enterprise resource planning platform and complemented by Cortex POS (point of sale), Apostolis (label printing), and partner-deployed solutions for IT service management (GLPI), backup (Veeam), and electronic document management (DOC.Series). Services span server maintenance, network design, cloud hosting, edge computing, digital signage, and custom server assembly, with data hosted in Swiss data centers.

Product overview

d-factos SA offers a unified portfolio combining an in-house ERP platform with complementary modules and managed IT services. The core offering is Cortex ERP, a modular business management system covering sales, procurement, accounting, inventory, subscriptions, and HR, which integrates with DOC.Series for document management and connects to Cortex POS and Apostolis for retail and logistics. As an official GLPI partner, the company provides IT service management and asset inventory solutions alongside Veeam-powered backup services. The broader portfolio includes cybersecurity services (attack simulation, penetration testing, forensic analysis), cloud hosting, custom server building, edge computing, and digital signage solutions. The architecture is platform-plus-modules based, where the Cortex ERP serves as the central hub with specialized add-ons extending functionality for specific business needs.

Differentiator

Problem solved

Functional benefit

Brands

• Cortex ERP: ERP software solution for business management including sales, purchases, accounting, stock, and more.
• Cortex POS
• Apostolis
• EDI et chargements

Products and services

• Cortex ERP d-factos's proprietary modular enterprise resource planning software for SMEs and large enterprises in French-speaking Switzerland. Modules cover sales, purchases, reminders, electronic document management (GED), ISO-20022 QR and PAIN payments, subscriptions, subcontracting, accounting, treasury, budget, salaries, timesheets, mobile access, yield calculation, stock management, after-sales service, sales compensation, periodic documents, and email.
• Cortex POS Point-of-sale system for retail stores developed by d-factos SA, enabling merchandise sales management with integration to Cortex ERP.
• Apostolis d-factos's label printing solution for shipments with tracking numbers and complementary services. Integratable with Cortex ERP for automated label generation.
• DOC.Series (GED) Electronic document management (Gestion Électronique de Documents) solution offered by d-factos SA through its partnership with DOC.Series. Integrated natively with Cortex ERP for managing documents directly within the ERP workflow.
• GLPI Implementation IT asset and service management platform implementation service covering helpdesk ticketing, problems, changes, statistics, forms, recurrences, CMDB, financial management, contracts, suppliers, budgets, contacts, and SIM card management. Offered as an official GLPI partner since 2021.
• Veeam Backup Solutions Backup and disaster recovery solutions for servers and applications powered by Veeam, featuring deduplication, compression, rapid restoration, and on-site and cloud backup options. Offered as part of d-factos SA's managed data protection services.
• Managed Cloud Hosting Flexible and secure cloud hosting with high availability, integrated backup and recovery options, with data hosted in Swiss data centers. Targeted at SMEs and large enterprises requiring regulated data residency.
• IT Infrastructure Maintenance and Support Ongoing maintenance, troubleshooting, and support for client IT infrastructure including server management, network design, hardware integration, and remote interventions, reporting 3,400+ remote interventions annually and 200 tickets resolved per month.
• Custom Software Development Flexible bespoke development for business process optimization including ERP extensions (Cortex ERP), point-of-sale (Cortex POS), label printing (Apostolis), EDI integrations, and tailored workflows for individual customers.
• Managed Cybersecurity Services End-to-end cybersecurity service offering covering data protection, managed antivirus, forensic analysis, custom attack simulations (physical, email, SMS, QR code vectors), security audits, risk management, employee training, surveillance and detection, encryption, penetration testing, access control, and application security.
• Digital Signage Solutions Visual communication solutions for dynamic content display, promotions, internal announcements, and real-time information dissemination. Powered by partner technology (Yodeck) and offered as a managed service to Swiss Romande businesses.
• Custom Server Assembly Bespoke in-house server assembly and configuration using high-quality components for hosting, storage, and data processing. Designed to achieve a 7+ year average server lifespan without failure.
• Edge Computing Solutions Decentralized computing architecture services for read-only applications, virtual desktops, and IoT solutions, designed to minimize bandwidth usage and reduce maintenance costs.

Quantifiable outcome

• 99.9% system availability guaranteed
• +6 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• GLPI (Teclib)coreTechnology or Integration · 1 January 2021Official GLPI partner since 2021. d-factos SA implements and supports GLPI for clients including inventory management, helpdesk/ticketing, CMBD, financial management, contract management, and SIM card tracking. Approximately half of their GLPI clients use it for non-IT purposes.
• VeeamcoreTechnology or IntegrationVeeam backup and recovery solutions offered as part of d-factos SA's data protection services. Provides deduplication, compression, rapid recovery, and on-site/cloud backup options.
• DOC.SeriescoreTechnology or IntegrationPartnership for Gestion Électronique de Documents (GED). DOC.Series is integrated with Cortex ERP for document management capabilities. d-factos SA is a Doc.Series partner located in the canton of Neuchâtel.

Scale indicators10 records

Recent moves6 records

Expansion highlights4 records

Emerging players

• Freshworks: Cloud-native ITSM and customer support SaaS vendor targeting mid-market and SMB buyers; emerging alternative in the same ITSM/asset-management space where d-factos positions GLPI services.

Others

• Veeam Software: Global backup and data protection vendor whose technology d-factos resells and manages; adjacent ecosystem participant whose channel strategy directly impacts d-factos's backup revenue line.
• GLPI / Teclib': Vendor of the open-source GLPI ITSM platform that d-factos implements and supports; a strategic technology partner and channel comparator whose partner economics directly shape d-factos's services margin.

Broad incumbents

• ServiceNow: Global enterprise ITSM/ESM platform leader; relevant because d-factos's GLPI implementation practice competes in the same enterprise ITSM category that ServiceNow dominates upstream.
• Swisscom (Business Customers): Incumbent Swiss telecom and IT services operator with a broad SME and enterprise portfolio including cloud hosting, managed services, and security; competes with d-factos for IT outsourcing budgets in Romandy.
• Bechtle AG: European IT solutions provider with a strong Swiss footprint covering managed services, hardware procurement, and cloud; a broad incumbent competing for the same SME and mid-market IT services wallet.

Direct peers

• ELCA Informatique: One of Switzerland's largest independent IT services firms, providing managed services, custom development, and cybersecurity to enterprises; comparable scope though at significantly larger scale.
• Avectris AG: Swiss IT service provider offering managed services, cloud, and workplace solutions to SMEs and enterprises across German and French-speaking Switzerland; directly comparable in target segment and service mix.
• Mindwerth Group: Swiss IT managed services and cybersecurity provider serving SMEs and mid-market clients in Switzerland; highly comparable business model, customer profile, and regional focus to d-factos.

Regional players

• Tineo AG: Swiss managed cloud and IT services provider focused on mid-market Swiss enterprises; comparable in service scope and target customers, serving as a regional consolidator in the same addressable market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/d-factos-sa

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about d factos