Comversum

What Comversum does

Comversum d.o.o. is a privately held Managed Service Provider (MSP) founded in 2009 in Tuzla, Bosnia and Herzegovina, operating as a limited liability company under BiH law. The company delivers IT infrastructure services to small and medium businesses and enterprises across the Western Balkans (Bosnia and Herzegovina, Croatia, Montenegro) and the broader EU, serving 180+ clients with 250+ managed services and fulfilling 1,500+ monthly requirements. Its core offering is built around three subscription-based protection plans — Endpoint Protection, Server Protection, and Network Protection — powered by Sophos cybersecurity technology and delivered with proprietary tooling including a Quick Support Application and RMM Dashboard.

The technology stack combines Sophos security products, AWS infrastructure hosted in Frankfurt (EU), AnyDesk-based remote support, MSP Manager for ticketing, 1Password integration, and Comversum's own cloud file sync/share platform. The portfolio spans the full IT services stack: RMM, 24/7 help desk, cybersecurity, data protection, virtualization, cloud services (IaaS, PaaS, SaaS, BaaS, DRaaS, Cloud Storage), VPN, VoIP PBX, web services, virtual office, data processing, and consulting. In February 2025, Comversum launched the EmBRACE International SOC Network as a finalist beneficiary of an EU-funded project (€232,944.93 total, €198,003.19 EU co-financing), establishing three interconnected SOCs across Croatia, Montenegro, and Bosnia and Herzegovina with SIEM, threat intelligence sharing, and 24/7 monitoring.

Revenue is generated predominantly through monthly recurring subscriptions on the three standard protection plans, supplemented by customized IT solutions, professional services, virtual office services, and project-based engagements. Pricing is quote-based and not publicly disclosed. Go-to-market combines direct sales outreach, IT security assessments, partner referrals (Sophos, AWS, 28 technology vendors), and client referrals. The customer base is predominantly SMBs seeking outsourced IT departments, with secondary segments for project-based clients and full IT outsourcing engagements. The leadership team is small (CEO Mijo Pejić, plus three additional leaders), and the company is founder-owned with no disclosed external funding or institutional investors.

Name

Comversum

Legal name

COMVERSUM d.o.o.

Website

https://comversum.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Comversum is a Bosnia and Herzegovina-based managed service provider founded in 2009, offering subscription-based IT infrastructure, cybersecurity, and cloud services to SMBs and enterprises across the Western Balkans and EU, with 180+ clients and a recent EU-funded SOC network expansion.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro industry

PRIMARYBPAEABAE

Cloud Managed Services (M365/Azure/AWS/GCP)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

SECONDARYBPAEADAL

Data Security & Privacy Managed Services (DLP/Encryption)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Cybersecurity Services (MSSP)

SECONDARYBPAEABAD

Network Management (LAN/WAN/Wi‑Fi) Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Managed IT Services (MSP)

SECONDARYBPAEAMAC

Cloud Operations Outsourcing (Cloud Managed Operations)

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Outsourcing & Offshoring Services

Keywords

• Managed IT services
• Cybersecurity solutions
• Cloud infrastructure
• Remote monitoring management
• IT infrastructure outsourcing

Headquarters

HQ city

Tuzla

HQ country

Bosnia & Herzegovina

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed IT Services Subscription: Recurring subscription revenue from standard protection plans (Endpoint, Server, Network Protection) billed monthly. Services include remote monitoring, patch management, security, and 24/7 support.
2. Custom IT Solutions: Customized protection plans and IT infrastructure solutions tailored to customer needs, billed according to service agreements.
3. Cloud Services: Revenue from cloud-based services including BaaS, SaaS, PaaS, IaaS, CSS, and DRaaS offered on subscription or usage basis.
4. Professional Services: Consulting, advising, data processing, web services, and virtual office services for clients.
5. Virtual Server and Workstation: Virtual server and workstation hosting services with configurations including vCPU, RAM, storage, Windows Server, and included RMM, endpoint protection, backup and VPN.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Comversum operates as a Managed Service Provider (MSP) delivering outsourced IT infrastructure, cybersecurity, and cloud services to businesses. Core deliverables include three subscription protection plans (Endpoint, Server, Network Protection) powered by Sophos technology, layered with Remote Monitoring & Management (RMM), 24/7 help desk support, and a portfolio of cloud services (IaaS, PaaS, SaaS, BaaS, DRaaS). The company acts as a full outsourced IT department for SMBs and regional enterprises across the Western Balkans and EU.

Product overview

Comversum operates as a managed service provider (MSP) offering a portfolio of IT services organized around three subscription-based protection plans (Endpoint Protection, Server Protection, and Network Protection) backed by Sophos technology. The offering is delivered as a platform of interconnected tools including RMM (Remote Monitoring and Management), 24/7 Help Desk, Remote Support, and Cybersecurity services layered over cloud infrastructure services (IaaS, PaaS, SaaS, BaaS, DRaaS, Cloud Storage). Additional services include VPN, VoIP PBX, Web Services (domain/hosting), Virtual Office, Data Processing, and Consulting & Advising. The EmBRACE project also enables international SOC (Security Operations Center) services with SIEM technology for threat detection and 24/7 monitoring across interconnected security operations centers.

Differentiator

Problem solved

Functional benefit

Products and services

• Monitoring & Management (RMM) Remote Monitoring and Management service that gathers information from computing devices to assess health, detect problems causing downtime or security risks, and remotely perform IT management services including patch deployment and software configuration.
• Remote Support Secure remote IT support enabling technicians to remotely access and control customer computers for troubleshooting without requiring on-site visits, using end-to-end encrypted connection.
• 24/7 Help Desk Round-the-clock help desk service (24/7/365) providing technical support, on-site support coordination, reporting, advising, and consulting services.
• Cyber Security Portfolio of cybersecurity solutions designed to meet company security needs, customizable to specific requirements with detailed notifications, reporting, and dashboards for proactive threat response.
• Data Protection Data protection services safeguarding important information from corruption, compromise or loss, including data backup solutions with configurable recovery points.
• Virtualization Virtualization services including server virtualization (multiple operating systems on single physical server), desktop virtualization, and network virtualization for reduced IT expenses and improved efficiency.
• Cloud Backup (BaaS) Backup as a Service providing offsite data storage where files, folders, or entire hard drive contents are regularly backed up to a remote secure cloud-based repository over a network connection.
• Software Services (SaaS) Software as a Service delivery model providing applications over the internet with no local installation required, accessible from any device with automatic updates and patch management.
• Disaster Recovery (DRaaS) Disaster Recovery as a Service providing replication and hosting of physical or virtual servers to ensure failover capability during natural or man-made catastrophes.
• Platform Services (PaaS) Platform as a Service providing complete cloud development and deployment environment with resources to deliver cloud-based apps, eliminating hardware and software management overhead.
• Cloud Infrastructure (IaaS) Infrastructure as a Service providing instant computing infrastructure provisioned and managed over the internet, offering flexible and scalable access to computing resources.
• Cloud Storage (CSS) Cloud storage service enabling storage of any amount of data with reliable and secure object storage accessible from multiple devices, replacing local storage workarounds.
• VPN Virtual Private Network service providing encrypted connections for secure access to company networks, including remote access VPNs for individual users and site-to-site VPNs for multiple office locations.
• VoIP PBX Voice over IP phone system offering cost savings over traditional phone lines, worldwide access for remote workers, scalability, and easy integration with existing business systems.
• Web Services Web services including domain registration, web hosting, and professional web design for publishing websites and web applications on the internet.
• Virtual Office Virtual office services including office services and communications/marketing services, secretary services, customer service, hotline/infoline, and complaint management.
• Data Processing Data processing services covering collection, manipulation, and processing of data for business decisions, including bulk data entry, quality checks, analysis, data visualization, and storage.
• Consulting & Advising IT consulting and advising services providing expertise on technology infrastructure, network solutions, hardware selection, business continuity recommendations, and technology strategy.
• Endpoint Protection Standard monthly subscription plan providing Sophos-powered endpoint security for workstations including patch management, remote monitoring, anti-virus, anti-ransomware, exploit prevention, threat response, active adversary mitigations, web filter, device control, reporting, and cloud backup.
• Server Protection Standard monthly subscription plan providing managed server security with 24/7 remote monitoring, automation and scripting, and patch management for physical and virtual servers.
• Network Protection Standard monthly subscription plan delivering comprehensive network security including network, web, mail, web server and Wi-Fi protection, TLS inspection, DPI engine, SD-WAN, VPN, application control, automatic threat isolation, and 100% application visibility.

Quantifiable outcome

• 180+ satisfied clients across EU and regional markets
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature8 records

Partnerships

Five partnerships are on record, tiered core.

• EGIDA Security Solutions d.o.o. (Croatia)coreStrategic or Co-development Partner · 4 February 2025Partnership in EmBRACE ISOC project - International Security Operations Centers for reducing the impact of Cybercrime. Project involves establishing interconnected SOCs across Croatia, Montenegro, and Bosnia and Herzegovina. Total project budget 232,944.93 EUR with EU co-financing of 198,003.19 EUR. Duration: Feb 2025 - Feb 2026.
• Trony Network d.o.o. (Montenegro)coreStrategic or Co-development Partner · 4 February 2025Partnership in EmBRACE ISOC project - International Security Operations Centers for reducing the impact of Cybercrime. Three SOCs being established across programme area countries.
• HAMAG-BICRO (Croatian Agency for SME, Innovations and Investments)coreStrategic or Co-development Partner · 4 February 2025Project beneficiary and coordinator for EmBRACE ISOC project co-financed by ERDF IPA III funds of the European Union.
• SophoscoreTechnology or IntegrationStrategic technology partnership. All Comversum employees are Sophos Certified Sales Consultants. Sophos provides cybersecurity solutions including anti-virus, anti-ransomware, and threat protection technologies.
• Amazon Web Services (AWS)coreTechnology or IntegrationCloud infrastructure partner providing data centers in Frankfurt, Germany (EU). AWS maintains certifications including HIPAA, GDPR, ISO 27001, SOC 1/2/3, Directive 95/46/EC and PCI DSS Level 1.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Kaseya: Kaseya is a leading global provider of IT management and security software for MSPs and IT teams, including the Datto VSA RMM platform. It competes with Comversum at the MSP software layer powering outsourced-IT engagements, though at a much larger scale and with a broader product suite.
• ConnectWise: ConnectWise is a large, established vendor of business management, RMM, and security software tailored to MSPs. It is a broader incumbent with a much wider portfolio than Comversum but addresses the same MSP buyer procuring outsourced IT services for SMB and mid-market customers.

Others

• Pax8: Pax8 is a cloud distribution and enablement platform serving MSPs with curated subscriptions to security, backup, and infrastructure SaaS. It operates one layer above Comversum as a vendor/distributor but competes for the same MSP customer wallet in cloud and security services.
• Wasabi Technologies: Wasabi provides S3-compatible cloud object storage commonly bundled by MSPs as a backup-as-a-service alternative to AWS S3. It competes with the BaaS/Cloud Storage components of Comversum's cloud stack on price and performance.
• Sophos (MSSP Partner Program): Sophos is Comversum's primary technology partner and the underlying security engine for its endpoint, server, and network protection plans. Sophos's own MSP/MSSP program enables other channel partners to deliver similar outsourced security services, representing both an enabling partnership and indirect competitive supply.

Direct peers

• Atera: Atera sells an all-in-one RMM, PSA, and remote access platform purpose-built for MSPs serving SMB clients. Its subscription-based MSP platform competes for the same outsourced-IT-department use case that Comversum targets with its Endpoint/Server/Network Protection plans.
• NinjaOne: NinjaOne is an MSP-focused RMM and endpoint management platform serving SMB and mid-market IT service providers globally. Like Comversum, it bundles RMM, patching, remote support, and security automation into a subscription product for outsourced-IT-style MSPs.
• MSP360 (CloudBerry Lab): MSP360 delivers RMM, remote desktop, and cloud backup software purpose-built for managed service providers serving SMBs. It directly overlaps Comversum's Remote Monitoring & Management and Cloud Backup (BaaS) offerings on a subscription basis.
• EGIDA Security Solutions: EGIDA Security Solutions is a Croatian cybersecurity firm partnering with Comversum on the EmBRACE SOC project across Croatia, Montenegro, and Bosnia and Herzegovina. As a regional peer operating adjacent SOC and security services, it competes for the same Western Balkan cybersecurity and managed security market.

Regional players

• Trony Network: Trony Network is a Montenegrin IT services partner in the EmBRACE SOC consortium with Comversum. It is a Western Balkans regional player delivering comparable managed IT and security services within the same programme-area geography.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/comversum
• Facebookfacebook.com/Comversum
• LinkedInlinkedin.com/company/comversum

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Comversum