What Mintex does

Mintex, Inc. is a privately held, Chicago-based business services company founded in 2004 that delivers two integrated service lines: Collection Solutions (first-party and third-party debt recovery, skip tracing, accounts receivables management, and consumer self-pay billing support) and Call Center Services (telephone answering, customer service, help desk, appointment scheduling, virtual receptionist, live chat, dispatch, outbound sales, and 24/7/365 disaster response). Its client base spans federal, state, and local government entities, toll authorities, healthcare providers, gas/water/electric utilities, telecommunications firms, retailers, higher education institutions, and banking and financial institutions.

The company operates on a cloud-based contact center architecture hosted on Microsoft Azure for backup and business continuity, augmented by a proprietary CRM that integrates with existing client databases (or runs standalone), an in-house advanced analytics platform that applies propensity-to-pay scoring and letter pilots to collection campaigns, and a proprietary Call Quality Audit Scorecard that grades representatives on a strict pass/fail basis. Mintex is certified under SOC 2 Type 2, PCI DSS, HUBZone, SBA 8(a), and multi-jurisdictional MBE/DBE programs, positioning it for federal, state, and municipal contract work.

Mintex monetizes through transaction-fee contingency collection services and managed-services call center outsourcing, with pricing negotiated on a quote basis per client. Its go-to-market is sales-led enterprise field sales targeting decision-makers in regulated verticals, supported by direct outreach, a LinkedIn presence, and active memberships in ACA International, ISBC, NMSDC, AABE, BBB, and SBA. The company maintains a consumer-facing online payment portal for municipal and utility accounts and a dedicated client login portal for account management. No external funding, parent company, or M&A activity is disclosed.

Name

Mintex

Legal name

Mintex, Inc.

Website

https://mintexinc.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

51–100 employees

Short description

Mintex is a Chicago-based, privately-held provider of compliant third-party debt collection and outsourced 24/7 call center services, serving government entities, toll authorities, healthcare providers, utilities, telecom, retail, higher education, and financial institutions.

Ownership category

akta.pro rank

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Third-Party Collection Services: Compliant debt collection recovery services for accounts receivables management, asset recovery, monitoring customer payment plans, and handling customer self-pay billing programs across various industries.
2. Call Center Outsourcing Services: Telephone answering, customer service, help desk, appointment management, dispatch services, emergency call center services, virtual receptionist, and order processing provided to government entities and corporate clients.
3. Skip Tracing Services: Specialized service to successfully contact and collect from customers before accounts go to bad debt, including skip tracing projects.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels4 records

Core offering

Mintex provides compliant third-party and first-party debt collection services, accounts receivables management, skip tracing, and outsourced call center solutions including telephone answering, help desk, customer service, appointment scheduling, outbound sales, and live chat. The company serves federal, state, and local government entities, toll authorities, and enterprises in healthcare, utilities, telecommunications, retail, higher education, and financial services. All operations run through U.S.-based call centers on cloud-based contact center infrastructure backed by Microsoft Azure.

Product overview

Mintex is a Chicago-based collection and call center services company offering two integrated core service lines: Collection Solutions (first-party and third-party debt collection, skip tracing, and accounts receivables management) and Call Center Services (telephone answering, customer service, help desk, appointment scheduling, and outbound sales). Both services share common infrastructure including cloud-based contact center technology, proprietary CRM and analytics, CRM software integration capabilities, and compliance-first quality assurance controls. The company also provides an Online Payment Portal for processing consumer payments across multiple account types.

Differentiator

Problem solved

Functional benefit

Products and services

• Collection Solutions Compliant third-party and first-party debt collection recovery services covering accounts receivables management, asset recovery, monitoring of customer payment plans, and customer self-pay billing programs across government, healthcare, telecommunications, retail, higher education, and financial services.
• Call Center Services Outsourced call center solutions including telephone answering, medical answering, overflow and after-hours services, help desk, customer service, disaster response, appointment scheduling, virtual receptionist, live chat, and order processing for enterprise and government clients.
• Skip Tracing Services Specialized skip tracing projects that locate and contact customers before accounts go to bad debt, enabling earlier-stage recovery and reducing charge-offs for creditors.
• Outbound Sales Calls Customized outbound sales campaigns executed with tailored work standards, workflows, and client-approved scripts leveraging Mintex's experience, technology, and client policies.
• Online Payment Portal Web-based payment processing for City of Chicago parking tickets, red light tickets, speeding tickets, administrative hearings, utility water bills, and general accounts managed by Mintex on behalf of its clients.

Quantifiable outcome

• All call centers and employees are U.S.-based, ensuring quality control and compliance
• +1 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Five partnerships are on record, tiered minor and core.

• ACA InternationalminorOthersIndustry association membership providing access to collection industry best practices, regulatory updates, and professional development resources. Mintex displays the ACA International logo on its website indicating active membership status.
• National Minority Supplier Development Council (NMSDC)minorOthersNational minority business development organization membership. Mintex holds MBE certification through NMSDC, enabling access to corporate supply chain diversity programs and procurement opportunities.
• U.S. Small Business Administration (SBA)minorOthersSBA membership and certification programs. Mintex holds SBA 8(a) certification and displays SBA logo indicating active participation in SBA programs.
• Better Business Bureau (BBB)minorOthersBBB accreditation with A+ rating demonstrates commitment to ethical business practices and customer satisfaction standards recognized by BBB.
• Microsoft AzurecoreTechnology or IntegrationCloud infrastructure partnership for data backup and business continuity. All Mintex data and configurations are fully backed up utilizing Microsoft Azure cloud-based platform, providing enterprise-grade reliability and security.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Conduent: Conduent is a large BPO offering customer experience, collections, and payment processing solutions to government, healthcare, and commercial clients — a broad incumbent competing with Mintex for outsourced contact-center and AR-management contracts.
• Maximus: Maximus is a large public-sector BPO that operates contact centers and program operations for federal, state, and local government — overlapping with Mintex's government collections and call center offerings but at significantly larger scale and broader scope.
• TTEC Holdings: TTEC is a large global CX and call center BPO serving telecom, financial services, healthcare, and government — a broad incumbent competing with Mintex in outsourced customer service and collections work, though at much larger scale.

Direct peers

• IC System: IC System is a privately held U.S. debt collection agency serving healthcare, government, financial, retail, and education clients — directly comparable to Mintex in core service lines (third-party collections, call center support, payment portals) and target verticals.
• Williams & Fudge: Williams & Fudge is a privately held collection agency serving higher education, government, and healthcare clients — comparable to Mintex in business model, customer mix, and first-/third-party collections focus.
• Frost-Arnett Company: Frost-Arnett is a Tennessee-based debt collection agency providing first- and third-party collections and inbound call center services across healthcare, government, and financial verticals — directly comparable in offerings and customer types to Mintex.
• ConServe: ConServe is a U.S. collection agency focused on higher education, student loans, and commercial accounts with compliance-first operations — comparable to Mintex in vertical mix and recovery-rate orientation.
• EOS Solutions: EOS Solutions (formerly EOS USA) is part of the EOS Group, one of Europe's largest collection services providers, with U.S. operations serving financial institutions and government — comparable to Mintex in regulated debt collection.
• CBE Group: CBE Group is a U.S. debt recovery and customer contact services provider serving government, healthcare, utilities, and financial institutions — closely aligned with Mintex's regulated-vertical collections and call center focus.
• Coast Professional Inc. Coast Professional is a U.S. collection agency focused on higher education, government, and commercial accounts, with compliance-certified operations — closely comparable to Mintex's regulated-vertical collections model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/mintex-inc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mintex