Aguakan

What Aguakan does

Aguakan (legally Desarrollos Hidráulicos de Cancún, S.A. de C.V.) is a regulated water utility concessionaire that has operated since 1994 under a subsidiary relationship with Mexican infrastructure group GMD. The company provides potable water supply (agua potable), sanitary sewerage (alcantarillado), and wastewater treatment (saneamiento) services across four municipalities of Quintana Roo, Mexico: Benito Juárez (Cancún), Solidaridad (Playa del Carmen), Puerto Morelos, and Isla Mujeres. It serves residential, commercial, industrial/large-tourism, and government customers, with residential (uso doméstico) as the primary segment. The company reports reaching 100% potable water coverage in its operating zones.

The asset base comprises 207+ extraction wells, 70 potable water pumping stations, 4 chlorination systems, and a 3,188-kilometer distribution and conduction network. Wastewater is processed through 13 treatment plants (PTAR) using activated sludge, anaerobic digestion, and UV disinfection, with treated water re-injected to the aquifer under NOM-001-SEMARNAT-2021 standards. Specialized assets include a 6-kilometer submarine pipeline serving Isla Mujeres, three reverse-osmosis desalination plants producing 150 liters per second total in Solidaridad, three solar photovoltaic installations (over 2,500 panels) generating up to 2 MW, biogas recovery, and a SCADA system for remote monitoring of wells, pumping stations, and treatment facilities. Quality assurance includes over 9,000 monthly potable water quality analyses.

Revenue is generated through tiered volume-based monthly tariffs segmented across residential, commercial, and corporate (persona moral) customer categories, supplemented by connection, reconnection, name-change, and certificate-of-no-arrears administrative fees. Distribution is multi-channel: a virtual office web portal (oficina.aguakan.com), a mobile app on iOS and Android, a 24/7 telephone hotline (073), WhatsApp, physical customer service centers in all four municipalities, automated payment kiosks, and partner bank branches. The company maintains ISO 9001 quality management certification, the Distintivo de Empresa Socialmente Responsable from Cemefi for six consecutive years, and Great Place to Work certification for three consecutive years. Digital initiatives include the Boleta Digital (2024) for electronic bill delivery and the Oficina Virtual (2025) platform for online account management, alongside an UnDosTres digital-payment cashback partnership.

Name

Aguakan

Legal name

Desarrollos Hidráulicos de Cancún, S.A. de C.V.

Website

https://www2.aguakan.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Aguakan is a regulated water utility concessionaire providing potable water, sewerage, and wastewater treatment across four municipalities in Quintana Roo, Mexico. Since 1994, as a GMD subsidiary, it serves residential, commercial, industrial, and government customers through 207+ wells, 13 treatment plants, and 3,188 km of network.

Ownership category

akta.pro rank

Product category

Water and Wastewater Utility Services

NAICS

Water Supply and Irrigation Systems (221310), Sewage Treatment Facilities (22132), Water, Sewage and Other Systems (2213)

SIC

Water Supply (4941), Sanitary Services (4950), Electric, Gas & Sanitary Services (4900)

akta.pro primary industry

Water Supply & Wastewater Utilities Administration (BPAIACAG)

Keywords

• Water utility services
• Wastewater treatment
• Potable water supply
• Sewerage services
• Water infrastructure

Headquarters

HQ city

Cancún

HQ country

Mexico

HQ region

Latin America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Infrastructure, Personnel, Technology or R&D, Others

Revenue model

1. Water Utility Services Revenue: Aguakan generates revenue through regulated water utility service fees charged to residential, commercial, industrial, and government customers for three core services: potable water supply, sanitary sewerage (alcantarillado), and wastewater treatment (saneamiento). Customers are billed monthly (boleta digital). Pricing follows a tiered, volume-based tariff structure (more consumption = higher per-unit rate). Revenue collection is facilitated through the virtual office portal, automated tellers, bank branches, and physical service centers. Additional revenue mechanisms include connection fees, reconnection fees, name-change fees, and certificates of no arrears (constancia de no adeudo) with associated processing fees.

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels8 records

Core offering

Aguakan provides integrated water utility services — potable water supply (agua potable), sanitary sewerage (alcantarillado), and wastewater treatment (saneamiento) — across four municipalities in Quintana Roo, Mexico: Benito Juárez (Cancún), Solidaridad (Playa del Carmen), Puerto Morelos, and Isla Mujeres. The company operates a full-cycle water management infrastructure comprising 207 extraction wells, 70 pumping stations, 13 wastewater treatment plants, and a 3,188-kilometer distribution network, serving residential, commercial, industrial, tourism, and government customers through monthly metered billing with digital self-service portals.

Product overview

Aguakan is a water utility concession operator providing an integrated cycle of water services (agua potable, alcantarillado, and saneamiento) to four municipalities in Quintana Roo, Mexico. The company operates a centralized infrastructure network complemented by digital service platforms including the Oficina Virtual web portal, App Aguakan mobile application, and Boleta Digital service. The core business is organized around physical infrastructure (wells, pumping stations, treatment plants, distribution networks) with customer-facing digital services layered on top for account management and bill payment. The company also operates solar energy installations to power its treatment facilities, and maintains SCADA systems for operational monitoring.

Differentiator

Problem solved

Functional benefit

Products and services

• Agua Potable (Potable Water Service) Core utility service providing extraction, potabilization (including chlorination and reverse osmosis for high-salinity zones), and distribution of potable water to residential, commercial, and industrial customers through a network of 207+ extraction wells, 70 pumping stations, and a 3,188-kilometer distribution network across four municipalities of Quintana Roo, Mexico.
• Alcantarillado (Sanitary Sewerage Service) Core utility service providing collection and conveyance of wastewater from homes and businesses through sewer networks to treatment facilities, including the Emisor Cárcamo Zetina Gazca in Puerto Morelos that benefits more than 11,000 households.
• Saneamiento (Wastewater Treatment) Core utility service treating collected wastewater through pre-treatment, primary treatment, secondary biological treatment (activated sludge reactors, anaerobic digestion), and tertiary UV disinfection at 13 PTARs before re-injecting treated water into the aquifer; operations include over 9,000 monthly water quality analyses and discharge compliance with NOM-001-SEMARNAT-2021.
• Oficina Virtual (Virtual Office Customer Portal) Web and mobile self-service platform enabling residential, commercial, and corporate customers to manage their Aguakan account, view and pay bills, consult consumption history, download statements, request reconnections, process name changes, and sign payment agreements — available 24/7 with the same services on the App Aguakan mobile applications for iOS and Android.
• Boleta Digital (Digital Bill Service) Electronic monthly billing service delivering water bills to customers via email and WhatsApp in lieu of paper bills, supporting faster payment processing through the Virtual Office, payment kiosks, partner banks, and convenience stores, with digital statements available for download.

Quantifiable outcome

• 100% potable water coverage achieved in operating zones
• +7 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

Partnerships

One partnership is on record.

• UnDosTresminorGTM or Marketing PartnerAguakan partnered with UnDosTres, a digital payments platform, to offer customers up to 10% cashback when paying their water bill through the UnDosTres app. This promotion applies to the first bill payment processed via the app and incentivizes digital payment adoption.

Scale indicators11 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Aguas Andinas: Chile's largest water and wastewater utility, serving Santiago under a regulated concession. Comparable to Aguakan as a Latin American regulated water-utility operator with integrated potable water, sewerage, and wastewater treatment services.
• Grupo Rotoplas: Mexico's leading water-solutions provider (storage, pumping, treatment, and plastic infrastructure). Comparable to Aguakan as a Mexican-listed company focused on water infrastructure, though Rotoplas sells products and solutions rather than operating concessions.
• Comisión de Agua Potable y Alcantarillado (CAPA) — Quintana Roo: State-level water and sewerage commission for Quintana Roo that oversees project supervision and approvals involving Aguakan. Comparable as a regional public water utility operator sharing the same service geography as Aguakan.
• SABESP (Companhia de Saneamento Básico do Estado de São Paulo): Brazil's largest publicly traded water and wastewater utility, providing integrated water and sanitation services under regulated tariffs. Comparable to Aguakan as a major Latin American regulated water utility with extensive treatment and distribution infrastructure.

Direct peers

• Interagua (Guayaquil, Ecuador): Private water and wastewater concessionaire serving Guayaquil under a long-term PPP model. Comparable to Aguakan as a Latin American private water-utility concessionaire operating integrated water and sanitation services under regulated tariffs.
• Servicios de Agua y Drenaje de Monterrey (AyD): Monterrey's integrated water utility serving the Nuevo León metro area with potable water, sewerage, and wastewater treatment. Comparable to Aguakan as a large Mexican municipal water utility operating extensive extraction, treatment, and distribution infrastructure under regulated tariffs.
• Sistema Intermunicipal de los Servicios de Agua Potable y Alcantarillado (SIAPA) — Guadalajara: Intermunicipal water utility serving the Guadalajara metropolitan area. Comparable to Aguakan as a Mexican multi-municipal water utility providing potable water, sewerage, and wastewater treatment with regulated tariff structures.
• Sistema de Aguas de la Ciudad de México (SACMEX): Mexico City's municipal water and sewerage utility, operating the largest water distribution network in the country. It is comparable to Aguakan as a regulated, multi-municipal/metro-area water utility providing potable water, sewerage, and wastewater treatment under a similar service mandate.
• Veolia México: Private water-services operator in Mexico (part of Veolia global water franchise), running municipal concessions and wastewater treatment plants. Comparable to Aguakan as a private/PPP concessionaire delivering integrated water and sanitation services in Mexican municipalities.

Emerging players

• Acciona Agua: Global EPC and O&M provider for water and wastewater treatment plants, including desalination. Comparable to Aguakan at the technology and project-execution layer — particularly relevant given Aguakan's reverse osmosis, anaerobic digestion, and UV disinfection deployment.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/dhcaguakan
• YouTubeyoutube.com/channel/UCuJ4tZNmAOh0BGTrZWCFjkQ
• Facebookfacebook.com/DHCAGUAKAN
• Instagraminstagram.com/aguakan

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aguakan